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Punti positivi: Flight was smooth for the most part, they didn't keep the fasten seatbelt sign on for the whole flight like last time I flew from DC to Moscow. (they did keep it on for too long again though)

Punti negativi: Crew was fine, one lady really tried to help us get proper food for our baby. They only offered drinks once before each meal, would be nice to have a couple glasses of wine or cups of juice etc, for a 9+ hr flight. And they were quite slow with collecting services after the fact. Hard with a baby.

Punti positivi: Chek-in

Punti negativi: The food

Punti positivi: On time, organized , quick, polite staff, good food

Punti positivi: The crew is polite,

Punti positivi: The crew was very attentive, as was to be expected for Business Class service.

Punti negativi: Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!

Punti positivi: Flight was fine

Punti negativi: Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors.

Punti positivi: The crew were very friendly.

Punti negativi: The terminal was old and no pre check at security. Also very limited options in that terminal once through security.

Punti positivi: The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country

Punti negativi: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.

Punti positivi: the crew were helpful.

Punti negativi: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.

Punti positivi: The crew and the food

Punti negativi: Seats are very narrow, not enough space

Punti positivi: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.

Punti negativi: Power outlet didn’t work in 34G so couldn’t get work done.

Punti positivi: The seat cushion had no support. I felt like i was sitting on seat supports

Punti negativi: Thicker seat cushion would be more comfortable.

Punti positivi: Crew was amazing

Punti negativi: Seats are too close together

Punti positivi: Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!

Punti negativi: All good! Strat to finish a simple and enjoyable experience.

Punti positivi: Service

Punti positivi: The staff was amazing. Took care of the flight well.

Punti negativi: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Punti negativi: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Punti negativi: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Punti positivi: I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers.

Punti negativi: I honestly had no issues with my flight.

Punti positivi: The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste.

Punti negativi: Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen.

Punti negativi: The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time

Punti positivi: THE FLIGHT WAS PLEASANT

Punti negativi: I DIDNT LIKE THAT THE TICKET I BOUGHT DIDNT HAVE LUGAGE INCLUDED! I HAD TO PAY 100 EUROS FOR 1 LUGAGE. I COULD BELIEVE A LONG COURSE FLIGHT, A 10 HOURS FLIGHT AND NO LUGAGE! VERY ANOYING!

Punti positivi: Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines

Punti negativi: The Kayak website sucks

Punti positivi: It was one of my best flight

Punti negativi: Everything is perfect

Punti positivi: Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits

Punti negativi: flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this

Punti positivi: the flight was on time

Punti negativi: for sure the seats, the screens and bathrooms. the plane was so old!

Punti negativi: Per problemi di comunicazione con la compagnia sono stato costretto a lasciare il mio bagaglio nell’aereoporto di partenza per poter prendere il volo di ritorno, con la promessa di riceverlo con il primo volo successivo. Promessa che si è rivelata inattuabile per non da procedura

Punti positivi: The crew was not grntle

Punti positivi: La capo equipaggio preparatissima, finalmente un inglese inappuntabile negli annunci e una dizione più che perfetta negli annunci anche in italiano. Gentilezza e professionalità oltre le aspettative.

Punti negativi: Alitalia dovrebbe reintrodurre lo snack a bordo. Solo bevande al carrello. I biglietti costano di più ed giusto aspettarsi piccole differenze rispetto voli low-cost.

Punti positivi: Safety of aircraft

Punti negativi: Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them

Punti positivi: Comfy seat.

Punti negativi: Plane was late, crew was surly.

Punti negativi: I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!

Punti negativi: I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100.

Punti positivi: Flight wa smooth, little to no turbulence.

Punti negativi: No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok.

Punti positivi: Basically what you would expect from a budget airline flight.

Punti positivi: Overall plane stability

Punti negativi: No delays, better food, updated plane

Punti positivi: Crew was very accommodating and sensitive to the fact that I was traveling pregnant and with a small child; more than other airlines I’ve been on recently.

Punti negativi: There was a slight delay in takeoff and it seemed like very strict policies about baggage allowance on board.

Punti positivi: Crew was nice. Airplane was in a good shape.

Punti negativi: Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours.

Punti positivi: The crew was very attentive, as was to be expected for Business Class service.

Punti negativi: Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!

Punti negativi: Ground staff are extremely unprofessional In Casablanca

Punti negativi: The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa.

Punti positivi: Overall plane stability

Punti negativi: No delays, better food, updated plane

Punti negativi: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one

Punti negativi: They have lost my baggage and it’s my 4th in Milan with no bags!

Punti positivi: The flight wasn’t bad

Punti negativi: The checking, customer service, Air Europa website and food was a disaster.

Punti positivi: The crew was friendly and accommodating

Punti negativi: The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty

Punti positivi: the food was great and the legroom was adequate. I slept through half of the journey which indicates that it was comfortable

Punti negativi: nothing for now

Punti positivi: Most of the crew was nice.

Punti negativi: The food was bad, all four planes on our trip were delayed, and they lost our luggage.

Punti negativi: The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca

Punti negativi: Flight was delayed

Punti positivi: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Punti negativi: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Punti negativi: Luggage not included. Charged at an excessive 120 USD rate !

Punti positivi: The crew was awesome

Punti positivi: Everything was perfect! The crew always ready to serve us!

Punti negativi: Perhaps, update media features! A small corner for children to keep them "busy".

Punti positivi: I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!

Punti negativi: Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again.

Punti negativi: The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight.

Punti positivi: The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons.

Punti positivi: The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty.

Punti negativi: Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches.

Punti positivi: Awful!!!

Punti positivi: Excellent

Punti negativi: The sitting was so very small, I never traveled so crumpled.

Punti negativi: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Punti positivi: Quick. Smooth!

Punti positivi: NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS

Punti negativi: EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER

Punti positivi: 2 free checked bags

Punti negativi: Very long wait time.

Punti negativi: The boarding gate was very far, and I had to walk all the way.

Punti positivi: Nothing

Punti negativi: Better plane Leave on time.....almost missed my connection to NY Lost my bag

Punti negativi: Baggage service is not what they advertise had to pay $120 euros for the baggage that’s false advertisement not good

Punti positivi: Open seat right next to me

Punti negativi: The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person

Punti positivi: Indifferent crew and confused/disorganised service!

Punti negativi: Crew needs to be more engaging and helpful...

Punti positivi: The food and entertainment were great.

Punti negativi: The flight could have been on time.

Punti negativi: Online check in was not accessible.

Punti positivi: Amazing crew and Ground staff. Check in and bag check in was really smooth and fast.

Punti negativi: Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it.

Punti negativi: When late, pls help passangers.with no helpfull people dont work

Punti positivi: The crew and personal were ok.

Punti negativi: They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.

Punti negativi: Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane.

Punti negativi: Nothing, it was better than most other airlines