Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Il cibo purtroppo è troppo industriale, ovviamente i conservanti fanno la sua parte. Ho richiesto uno special meal dopo aver avuto brutte esperienze in precedenza. Ho assaggiato il meat meal della mia ragazza, ma entrambi non mi hanno fatto un buon effetto.
Flight delayed a couple of times.
We had to change gates 3x. Got off late. Given wrong gate info. The lines were so long I couldn’t get lunch.
Punti negativi: "Excellent experience during covid times."
Punti negativi: "Boarding crew not very friendly"
Punti positivi: "Quick boarding process! Everything was on time as estimated."
Punti positivi: "The entertainment"
Punti negativi: "Departure times"
Punti positivi: "The crew was amazing"
Punti negativi: "Other travellers where rude"
Punti negativi: "Just hate the super smaller seats and the reduced spaces everywhere"
Punti negativi: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Punti positivi: "The crew was great."
Punti negativi: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Punti positivi: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Punti positivi: "The crew was amazing. My seat was comfortable."
Punti negativi: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Punti negativi: "Flight was delayed due to crew not being available."
Punti positivi: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Punti negativi: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Punti negativi: "Passengers should have the option to ask for additional snacks."
Punti positivi: "Crew was friendly and graciously got the hot tea I wanted."
Punti negativi: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti negativi: "Everything was good!"
Punti negativi: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Punti positivi: "Being in First Class"
Punti negativi: "Heavier food selection would be appreciated."
Punti negativi: "Seats were a little tight."
Punti positivi: "Attentive and friendly crew, great entertainment system"
Punti negativi: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Punti positivi: "Chairs was comfortable"
Punti negativi: "I had a kid kicking my chair the whole flight."
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "On time."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Everything in 1 class"
Punti negativi: "Nothing"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Punti negativi: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Punti positivi: "Quick, safe flight. Very good pilot."
Punti negativi: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "Early arrival!"
Punti negativi: "Didn’t know that I didn’t have a window on the row I was on"
Punti negativi: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Punti negativi: "The two hour delay"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Aircraft appeared to be brand new"
Punti positivi: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Punti positivi: "Great crew"
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "Everything went wonderful. Excellent crew"
Punti negativi: "No problems"
Punti positivi: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Punti negativi: "Everything was perfect. Nothing negative to report."
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
The turn time for a connecting flight from Europe to the US was only 40 minutes. We had to run through the airport, wait in passport control and the barely made the flight. Also, were were told at the counter that the maximum carryon weight was 9KG and were forced to check our two carryon. When we got to the gate, the size allowable was 11KG. Both checked pieces did not make the connection and are delayed two days. This all happened because of the 40 minute landing to takeoff time difference. When I asked the counter people about this being too tight, they said Lufthansa has a problem with this as it happens all the time.
Forced me to check my bag and the lost it. Uncomfortable seats No charging capability in under-seat outlet USB charge was incredibly slow Video entertainment was slow and unresponsive Drinks were tiny half-filled glasses, even coke.
They did not let me get on the plane because to enter Korea I had to have the K-eta which I did not have, I did and it arrived 45 minutes after the plane took off. Because you cannot check in through the web page nor do you notify me of the document. If they had let me get to Munich. I would have been able to complete my trip and not have missed the flight to South Korea
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
The food choices were terrible. Shrimp and cold salmon filet?? Ew
Ottimo aereomobile e personale cordiale.
It’s very good experience
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Loved the crew, food, on board entertainment.
easy. no problems. clear information.
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Punti negativi: "Nothing"
Punti positivi: "The crew is very nice."
Punti negativi: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Punti negativi: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The seats were comfortable, entertainment during the long flight was very good."
Punti negativi: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Punti positivi: "Nothing"
Punti negativi: "Flights with long enough connections that you can actually get on them"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Missed flights due to driver not turned up at Bellano yesterday"
Punti negativi: "We have a new flights"
Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."
Punti negativi: "Better selection of movies"
Punti negativi: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Lufthansa take great care of their passengers, always"
Punti negativi: "Poor gliding in and rough landing"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Luggage space, comfortable seat.. huge plane"
Punti negativi: "Voli in ritardo"
Punti positivi: "What more do you need?"
Punti positivi: "Love to fly Lufthansa, I never had a bad experience with them"
Punti negativi: "Nothing"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "Seats in front recline so that seat back is in your face."
Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Initial flight was cancelled! New flight was delayed."
Punti positivi: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Punti negativi: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Punti positivi: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Punti negativi: "No complaints at all."
Punti negativi: "Special meals were wrong with two meals during the flight!"
Friendly staff, very nice airplane.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
L'atterraggio è stato un po' brusco
Both airports totally understaffed. Awful experience.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "All of the less than good, obvious!"
Punti positivi: "The socks offered in business were comfortable and nice looking. The red wine was good."
Punti negativi: "The food was just average and the seat not too comfortable"
Punti negativi: "Information on arrival time was not correct"
Punti positivi: "Flight arrived on time"
Punti negativi: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Punti positivi: "KLM STAFF WERE VERY PROFESSIONAL"
Punti negativi: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Punti negativi: "Everything was OK"
Punti positivi: "Excellent crew, good food & movie selection."
Punti negativi: "Crew members in Amsterdam were very rude and disrespectful"
Punti positivi: "The crew was great. The soecial meal request was hadled well despite oversight."
Punti negativi: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Punti positivi: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Punti negativi: "Food quality was not so good."
Punti negativi: "Head support for 6 feet plus people on seats would be good"
Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Punti positivi: "Pleasant flight"
Punti negativi: "We were delayed & missed our connection"
Punti negativi: "Troppo ritardo"
Punti negativi: "Boarding was very slow."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Punti negativi: "Pay attention to passengers."
Punti positivi: "Good"
Punti negativi: "Nothing"
Punti negativi: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Punti negativi: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Punti negativi: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Punti negativi: "Flight departed 35 minutes late"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Punti negativi: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."
Punti positivi: "The supplied pack of toothpaste/toothbrush"
Punti positivi: "Flight was on time and quick and comfortable"
Punti positivi: "good service"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti negativi: "OLD plane without comfort or entertainment"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Punti negativi: "Nothing."
Punti positivi: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Punti negativi: "The entertainment was quite dated and didn't have new movies etc"
Punti negativi: "Terrible service in flight and customer service wise .. app functionality was below"
Punti positivi: "They were awesome."
Punti positivi: "Free wee cake."
Punti negativi: "Nothing in particular."
Try to offer varieties to you customers
Consideration of family seated together. I would recommend and fly with SAS again.
My suitcase did not arrive. Still waiting …..
LOST ALL OUR 4 SUIT CASES!
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'(
Punti positivi: "Swedish lady good, Spanish lady not as much."
Punti negativi: "Spanish lady."
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti negativi: "They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ..."
Punti negativi: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Punti positivi: "- Good entertainment - Boarding on time"
Punti negativi: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti positivi: "The crew was truly kind and accommodating."
Punti negativi: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Punti negativi: "Late departure. No roof during queuing for loading and rain..."
Punti positivi: "Everything was bearly acceptable"
Punti negativi: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Punti positivi: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Punti negativi: "late. support afterwards was awful."
Punti negativi: "Only one free soda. Beer and wine for a fee."
Punti positivi: "Pleasant crew"
Punti negativi: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Punti positivi: "Efficient processing of passengers onto aircraft."
Punti positivi: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Punti negativi: "No Entertainment, no snacks included, only tea and coffee"
Punti positivi: "The food and service were great!"
Punti positivi: "Comfortable flight."
Punti negativi: "Only one meal option ( with meat). Alcoholic beverage not included."
Punti positivi: "Seating was great, bumped to business class w/ extra chg."
Punti negativi: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Punti positivi: "Flight crew was curtious"
Punti negativi: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."
Punti positivi: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Punti negativi: "still there is not enough legroom for tall persons"
Punti negativi: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."
Punti positivi: "Pleased with everything."
Punti positivi: "On time...and the staff was great"
Punti negativi: "Seat cushions"
Punti negativi: "Flight delayed too long, 2 hours. No snacks, only drinks."
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti negativi: "I tried to change the return date, as my work schedule changed. And I was told it would cost me $1300. So I had to buy a whole new ticket and ended up not using my ticket bought on Kayak at all. Shame."
Punti positivi: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."
Punti negativi: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Punti positivi: "Delicious food"
Punti positivi: "Boarding was quick, the staff was friendly, the plane was clean."
Punti negativi: "I was really cramped in my seat and was unimpressed with the food."
Punti positivi: "I liked the movie quality and overall order of the stuff and the flight."
Punti negativi: "Since when do I have to pay for wine? :( Also, too few movie choices."
Punti positivi: "Crew was efficient; cabin was clean."
Punti negativi: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Punti positivi: "Nice meal, friendly staff"
Punti negativi: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Punti positivi: "Food and movies were great!"
Punti negativi: "Couldn't afford a seat with leg space."
Punti positivi: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Punti negativi: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."
Punti positivi: "There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight"
Punti negativi: "The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best."
Punti positivi: "I arrived alive...."
Punti negativi: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Punti positivi: "Punctual"
Punti negativi: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."
Punti positivi: "Flight was Ok"
Punti negativi: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
Punti positivi: "The flight staff was fantastic!"
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Punti positivi: "The crew was astounding"
Punti negativi: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Punti negativi: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Punti positivi: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Punti negativi: "For me this part is not applicable"
Punti positivi: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Punti negativi: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Punti positivi: "The schedule and timing"
Punti negativi: "The airport, some of the crew, the aircraft seats, the entertainment system"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Punti positivi: "Perfetto."
Punti negativi: "Baggage check in was stressful"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "Check in process running smoothly and better announcement of gate change"
Punti negativi: "Great experience"
Punti positivi: "Air France personnel is always really helpful"
Punti negativi: "Food and comfort in short haul are not the best - but the flight is short..."
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Punti negativi: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Punti positivi: "Good food and service"
Punti positivi: "It was only 2 hours"
Punti negativi: "Small plane, no movies"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti negativi: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Punti positivi: "Nothing"
Punti negativi: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Punti negativi: "Tiny uncomfortable seats."
Punti positivi: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Punti negativi: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Punti positivi: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Punti positivi: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Punti negativi: "Slight issue with headphone connection, was not the only passenger."
Punti positivi: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Punti negativi: "I just expected better toilet bag for business but what was given out was just basic."
Punti negativi: "Leg space."
Punti positivi: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Punti positivi: "Boarding was on time"
Punti negativi: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Punti positivi: "The service was very professional."
Punti negativi: "Everything went well."
Punti negativi: "Screen broke half way through flight. Food was poor"
Punti negativi: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "Only the cabin crew was good."
Punti negativi: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Punti positivi: "Arriving safely."
Punti negativi: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."