|Rotta principale||Parigi Orly a Nizza Côte d'Azur|
|Aeroporto principale||Parigi Charles de Gaulle|
Punti positivi: Take off and landing
Punti negativi: Layover time
Punti negativi: Not to have 2 distressed cats on board meowing non stop for 10 hours.
Punti positivi: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining
It’s not worth the money you pay for premium services
Punti negativi: The premium economy should be eliminated and should be labeled for what it is: couch class with some perks
Punti positivi: The crew is nice
Punti negativi: No respect of distancing the seats ; all the seats were occupied. No wifi
Punti positivi: Feel like reacist Company
Punti negativi: I didnt like the treatment of the crew.
Punti positivi: La ponctualité.
Punti negativi: Variété des boissons proposées.
Punti positivi: Poor
Punti negativi: Poor
Punti negativi: The food was not as usual.
Punti positivi: Seats ok. Crew is super. Drinks offered
Punti negativi: Nothing, AF rocks
Punti positivi: El entretenimiento
Punti negativi: Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas
Punti positivi: Clean plane , good crew ,
Punti negativi: they didn't load my baggage from flight 1 to 2
Punti positivi: Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!
Punti positivi: Easy boarding, entertainment
Punti negativi: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.
Punti positivi: Nice crew
Punti negativi: Not loose my luggage:)
Punti positivi: Yeah
Everything well organized
Punti negativi: I believe so
Punti positivi: Crew are the best!
Punti negativi: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.
Punti negativi: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.
Punti negativi: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.
Punti positivi: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.
Punti negativi: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.
Punti negativi: J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€
Punti positivi: I loved the different features on the screen and the excellent. Customer service on this flights
Punti negativi: The space on the seat.
Punti positivi: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.
Punti negativi: The seat could have been much better as far as reclining and space. Overall I loved the flight.
Punti positivi: How great everyone was and smooth sailing.
Punti negativi: Made sure the flight was not over booked.
Punti positivi: It was a decent train ride.
Punti negativi: Stating it’s a train from the beginning and not having to go from one train station to another.
Punti positivi: There is a nothing to mention that was memorable or comfortable.
Punti negativi: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.
Punti negativi: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.
Punti positivi: Good aircraft, good service, on time, eventless
Punti negativi: There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better.
Punti positivi: The crew was astounding
Punti negativi: Entertainment system was not working on all seats
Punti positivi: Punctual
Punti negativi: They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size
Punti positivi: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Punti negativi: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Punti positivi: I
Punti negativi: Short and sweet
Punti negativi: food
Punti positivi: The seat was really comfortable and I was able to sleep the whole flight with no disturbance
Punti negativi: N/A
Punti positivi: The crew was perfect
Punti negativi: No wi fi on the plane.
Punti negativi: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked.
British Airways is significantly better.
Punti positivi: The rest area
Punti negativi: The airport was cold and it should be warmer
Punti negativi: Flight was delayed for 4+ hours
Punti positivi: The crew and the food were great!
Punti negativi: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.
Punti positivi: More leg room
Punti negativi: Space
Punti negativi: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.
Punti positivi: Crew were very good.
Punti negativi: No vegan food available.
Punti positivi: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
Punti negativi: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.
Punti positivi: Very friendly crew
Punti negativi: In-flight system had some errors
Punti positivi: Great and friendly crew
Punti negativi: In-flight system had some problems and seats seemed a bit uncomfortable
Punti positivi: The sear was messy they didn't clean it it was full of pieces of bread.
Punti negativi: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
Punti negativi: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!
Punti negativi: Staff Curtsy and overall gestures!!
Punti positivi: The crew was OK, but nothing special.
Punti negativi: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(
Punti negativi: Delay in take off 45 min!!!!
Punti negativi: I not get to go my flight, I couldn't get reimbursement
Punti positivi: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.
Punti negativi: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++
Punti positivi: The crew was great
Punti negativi: 1-2 +cms leg space
Punti negativi: Seat recline was broken- wouldn’t hold position.
Punti positivi: n/a
Punti negativi: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.
Punti positivi: n/a
Punti negativi: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.
Punti negativi: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare
Punti positivi: Na
Punti negativi: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.