Trova voli economici su easyJet

Punti negativi: Overbooked flight

Losing it...

Punti positivi: I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?

Punti negativi: Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle.

Not the best, a bit uncomfortable

Punti positivi: The prompt staff

Punti negativi: It was SO hot and when you're cramped like that, the temperature can make you panic a little bit. Did not get cooler in the air, and they made you pay for drinks!!! Even water! Nothing "easy" about this jet.

Departure two hours late

Punti negativi: EasyJet flight departed two hours late and caused me to miss the last Rhônexpres train. I therefore had to take a taxi, which cost me 80 Euros!

Punti negativi: Terrible air company always late, 40 minutes to park an aircraft in a terminal owned by them at 1am

Major delay

Punti positivi: Not much

Punti negativi: No effort by easyJet to speed up the departure. And on top they complained about the hand luggage. Very annoying