|Rotta principale||Funchal Madeira a Lisbona|
Punti positivi: Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry
Punti negativi: Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now
Punti positivi: The crew was attentive but only on the basic standard service.
Punti negativi: I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family
Punti positivi: Good
Punti negativi: Good
Punti negativi: The clarity about baggage fees, really unclear and very expensive.
Punti positivi: The crew.
Punti negativi: Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!
Punti negativi: I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay!
Punti negativi: The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now
Punti negativi: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
Punti positivi: I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer.
Punti negativi: Pleace call 666 394 865
Punti positivi: Seats are way more comfortable than other flight companies
Punti negativi: Crew could have been more patient
Punti positivi: The extra legroom in the Classic Package Seats.
Punti negativi: The snacks where a little on the dull tasteless side.
Punti positivi: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me
Punti negativi: It is always better to buy tickets through the airline.
Punti negativi: All seats are uncomfortable on all planes
Punti negativi: Seats are very uncomfortable in all planes
Punti positivi: Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good.
Punti negativi: Greater weight allowance for carry-on luggage.
Punti positivi: Great customer service!
Punti negativi: NA
Punti positivi: Food
Punti negativi: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!
Punti positivi: Much more comfortable than I expected. Attentive flight attendants.
Punti negativi: After flying cheapi airlines, norhing. It was a great experience.
Punti positivi: The seats are comfortable.nice leg room.
Punti negativi: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.
Punti positivi: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.
Punti negativi: A different airline
Punti negativi: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.
Punti positivi: The on-board entertainment
Punti negativi: More food, more water
Punti positivi: Boarded fast
Punti negativi: Hours of flight
Punti positivi: Quick flight
Punti negativi: Bad delay, long security line there
Punti positivi: Smooth flight
Punti negativi: More food, more water
Punti positivi: Amazing crew
Punti negativi: Food was ok. Seat was crowded. Everything else was excellent.
Punti positivi: Yes, it was comfortable and they r nice.
Punti negativi: Ummmm delayed both flights were delayed, it was annoying
Punti positivi: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.
Punti negativi: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.
Punti positivi: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.
Punti negativi: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.
Punti positivi: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful
Punti negativi: TAP being on time and giving a reason why the flight was late
Punti positivi: TAP is great to fly, friendly, safe and solid, nice crew
Punti positivi: I liked the food
Punti positivi: Not much. Poor service, bad crew
Punti negativi: Better service
Punti positivi: Sleeping and being left alone
Punti negativi: Food, Service by cabin crew because they never smiled
Punti positivi: Sleeping.
Punti negativi: 1 hour delay Duden to luggages!
Punti positivi: Service was great and the airplane was very well maintained.
Punti negativi: More water, I was thirsty most of the time.
Punti negativi: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed.
Intercom system, especially from the captain, was painfully grating and loud.
Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces.
Will definitely avoid TAP in future.
Punti positivi: The flat bed
Punti negativi: The Captain made loud announcements waking you up
Punti negativi: Easy checkin, friendly staff, nice quick flight
Punti positivi: All services were very good.
Punti negativi: Overnight sleeping in extended seats in Business Class were cramped.
Punti positivi: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.
Punti negativi: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.
Punti positivi: TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.
Punti negativi: CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....
Punti positivi: Clear communication about delays and boarding, comfortable seats, great service.
Punti positivi: Amazing punctuality, both on the way out to Lisbon and on the return to London.
Punti negativi: Cannot really think of anything that needed attention on these flights.
Punti positivi: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality
Punti negativi: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy
Punti positivi: The crew was outstanding!
Punti negativi: Slightly more comfortable seats would have been helpful.
Punti positivi: The food was great and the screw were nice and young .
Punti negativi: The boarding process and charging 95 dollars for an extra bag is crazy.
Punti positivi: Nice and friendly crew
Punti negativi: None
Punti positivi: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy
Punti negativi: More food , comfortable seats
Punti positivi: Horrible service
Punti negativi: Nasty people
Punti positivi: The entertainment was ok.
Punti negativi: Everything else was terrible. From check-in to boarding to flight.
Punti negativi: Customer service from the crew, it could be nicer and better attitude and more positive.
Punti positivi: The price is affordable
Punti positivi: The lady checking me in was nice
Punti negativi: Items were stolen from my bag
Punti negativi: TAP doesn't understand the first thing about customer service.
Punti positivi: The crew was super nice. Everything went smoothly.
Punti negativi: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!
Punti positivi: There is nothing to like about the flight
Punti negativi: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.
Punti positivi: It was on time and everything went well
Punti negativi: They could have offered more water
Punti negativi: The crew not sympathique
Punti negativi: Boarding procedures