Codice IATA | BA |
---|---|
Rotte | 512 |
Rotta principale | Nizza Côte d'Azur a Londra-Heathrow |
Aeroporti salvati | 194 |
Aeroporto principale | Londra-Heathrow |
Punti positivi: Nothing
Punti negativi: I wish kayak gets back to customers .. very poor customer service .. flight delays .. no proper assistance
Punti positivi: Economy is always Economy and I got what I paid for therefore I am satisfied with that fact. In addition we were on time.
Punti negativi: All was well with the Airline and British Airways met all the safety protocol, I expected. The booking with Kayak was made online. I had questions after the booking, I called. The representatives were very helpful,. professional and courteous. Thank you.
Punti positivi: N/A
Punti negativi: My flight was canceled. The airline couldn’t help me because I purchased my ticket through a 3rd party/ aka kayak. I filed a dispute with my bank for the purchase of a $3500 airfare that was required to accompany the $7000 trip I purchased, for the trip of a lifetime to see Egypt and Jordan. This ARRANGANT responded that they were going to take me to claims court. I purchased a flight to Cairo, There were no flights out of Heathrow. That was my connecting flight. Who is responsible ??
kayak, you need to be better than this.
Punti positivi: You messed me up since.
Am still in Atlanta
Have canceled your tickets.
Would have been in Nigeria now.
Even with your rescheduling for tomorrow, i was told i have to quarantine for 3 days in London where i don't know anyone.
Just refund my money. Thanks
Punti positivi: Comfortable ride
Punti positivi: it was a good flight within airline standards
Punti negativi: I really did not find anything to improve, it was a pleasant flight
Punti negativi: I really did not find anything to improve, it was a pleasant flight
Punti positivi: I was unable to board my flight given British airways misinformed me about a COVID test prior to boarding for a flight to Israel. This resulted in a $50 fee, loss of money.
Punti negativi: There should be no charge and a refund issued for a mishap on behalf of British airways.
Punti positivi: Promptness
Punti negativi: Food offering
Punti positivi: Prompt
Punti negativi: Food offering
Punti positivi: I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!
Punti positivi: The limited amount of people flying
Punti negativi: Updated tv and movie selection
Punti negativi: How many people allowed to travel per plane during COVID
Punti positivi: Crew members were very friendly and checked our bags for free.
Punti negativi: Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people.
Punti positivi: Crew was super polite and attentive. New modern equipment.
Punti negativi: The EROSNOW channel was very heavily cut and censored, I feel like I still need to watch those movies again somewhere to understand what happened.
Punti negativi: Customer Service is Dead with British Airways!!! I will make every effort not to fly with BA again
Punti positivi: the crew on the flight were simply amazing! Kind, caring, 5*
Punti negativi: There was questionable social distancing at check-in and most definitely none from the arrival at the departure gate to using the suttles to get to the plane and boarding. While I appreciate the ever-evolving challenges the current global situation are brining, this was a failure on your behalf. Istanbul international airport = disappointment and a letdown.
Punti positivi: Overall great
Punti negativi: Nothing
Punti positivi: The move choices were good. The food and wine options were decent.
Punti negativi: The boarding process was confusing.
Once boarding began, there was no attention paid to distancing guidelines.
I heard the crew make announcements about mask requirements but never saw anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin.
Even though I only counted fewer than 20 passengers for over 100 seats, upon boarding, three solo passengers were assigned to sit in adjacent seats, with me in the row directly in front of them and another passenger in the row directly behind them. There was no precaution to space out passengers whatsoever. I had tried to choose my seating during check in but the online app was difficult to understand what seats were actually open or taken. Once I boarded it was clear the online information was incorrect. With so few passengers, the gate crew could easily have taken the time to review seating and re-seated customers for improved health and safety.
This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe.
Punti negativi: Crew could have reprimanded people not wearing their masks or not covering their noses.
The airline could have kept middle seats open to instill more confidence in flying.
Punti positivi: Gemma Crane was excellent! She knows the benefit to a cup of tea and made me feel very special for the entire flight. Thank you Gemma.
Punti negativi: Toilets are not good
Punti positivi: The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed
Punti negativi: More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long.
Punti positivi: Flight was fine.
Punti negativi: Crew was not very friendly.
Punti positivi: From JFK to London, staff was friendly.
Punti negativi: From JFK to London, a large number of passengers were not wearing masks properly and the crew did not take action other than a reminder early on.
From London to Edinburough, the crew was somewhat rude.
Punti positivi: Both crew and the seat were great. Friendly staff.
Punti negativi: It was all perfect.
Punti negativi: Cancelation policy
Punti positivi: I purchased business class food was uneatble cald sandwich
Punti negativi: Staff unfriendly
Punti positivi: Crew great
Punti negativi: No social distancing enforced, I was sat next to another person (no spaces between booked seats)
Punti positivi: Great flight and well organised during Covid-19
Punti positivi: Nice crew
Punti positivi: Seating was comfortable though a tad bit cramped.
Punti negativi: Window was dirty from someone touching it on a previous flight. Cannot wear headphones during takeoff or landing was an inconvenience. Cabin crew made sure all passengers were held tightly to their rules but then got themselves a coffee and chatted up front the majority of the time. (Only an hour trip, so no beverages or snacks for us)
Punti positivi: Flight was cancelled
Punti negativi: If flight took place
Punti positivi: Flight was cancelled
Punti negativi: If flight took place
Punti negativi: Nothing!!! It was a great flight!!!
Punti negativi: Nothing
Punti positivi: The crew were amazing, kind and attentive. My seat 30H had the ultimate leg room ( I am 6' 4") so it was fantastic for me. The food was quite tasty. Really enjoyed the humorous BA video for the safety
Punti negativi: No
Punti positivi: Boarding was quick and expedient. I was worried the flight might have been held up because Schiphol airport is too small to handle its increasing air traffic and is often backed up with planes waiting on the tarmac to dock or take off.
But it was an early morning flight and everything went smoothly. We landed on time, disembarked efficiently, and were on our way.
Punti negativi: Everything was great.
Punti positivi: The crew was exceptional, the service was great and the entertainment options were abundant. Great flight!
Punti positivi: Flight on time, seats comfortable.
Punti negativi: For such a short flight no improvements are needed.
Punti positivi: Comfortable seats, new plane and friendly crew.
Punti negativi: Food needs to improve. Pasta versus pasta is not a choice.
Punti negativi: Nothing,perfect flight
Punti negativi: Nothing, one of my best flights ever.
Punti positivi: Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat
Punti negativi: Seat
Punti negativi: Significant delays
Punti negativi: The flight from London to Miami was great! The one from Miami to Las Vegas was awful. No seat-back entertainment screens, not power outlets so you could watch on your own device, one bottle of water for a five hour flight, and ride, inattentive cabin crew. I should point out that while I booked through BA, both flights were operated by American Airlines.
Punti positivi: It flew
Punti negativi: Nothing
Punti positivi: Crew is very attentive and working hard during trying times.
Punti negativi: My chairs screen in particular was very difficult to use because the touch screen was not working 90% of the time.
Punti positivi: The crew was fabulous. Very helpful and upbeat!
Punti negativi: The food wasn’t very good.
Punti positivi: We were able to leave the country quickly.
Punti negativi: It was freezing on the plane.
Punti positivi: Literally nothing.
Punti negativi: It could have happened.
Punti positivi: Crew were polite
Punti positivi: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.
Punti positivi: everything was fine. uneventful
Punti negativi: Food
Punti positivi: everything was fine. uneventful
Punti negativi: food
Punti positivi: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.
Punti negativi: Was overnight flight but food was served very late and lights were on for a while so people were getting drunk and loud with free alcohol served but no milk for toddlers available.
Punti positivi: Very comfy seats.
Punti positivi: No and no.
Punti negativi: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.
Punti positivi: Glenlivet whisky for free