Trova voli economici su Etihad Airways

Punti positivi: Need improvement - customer service

Punti negativi: Courtesy

Punti positivi: Crew was amazing good friendly and seats was also very comfortable

Punti negativi: The airline should make food better to make travelers satisfied thanks

Punti positivi: New plane well maintained.

Punti negativi: Very poor food quality, boarding member are a bit slow.

Punti positivi: Food

Punti negativi: No entertainment system was working

Punti positivi: sorry had to cancel due to covid-19

Punti negativi: sorry had to cancel due to covid-19 still waiting for refund ??

Punti positivi: sorry had to cancel due to covid-19

Punti negativi: sorry had to cancel due to covid-19...still waiting for refund ??

Punti positivi: had to cnx due to covid-19

Punti negativi: had to cnx due to covid-19

Punti negativi: 1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait

Punti positivi: did not get the flight,because of no not given correct notice

Punti negativi: don't know,flight missed..virgi s fault 100%

Punti positivi: N/A

Punti negativi: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Punti positivi: The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food.

Punti negativi: Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight.

Punti positivi: The food was good

Punti negativi: The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger

Punti positivi: crew was amazing

Punti negativi: no traveller pack, toothpaste, etc. seats too tight.

Punti positivi: It’s OK

Punti negativi: Need improvements

Punti positivi: Not satisfied

Punti negativi: Need improvements

Punti positivi: It’s OK

Punti negativi: Need improvements

Punti positivi: Nothing

Punti negativi: Need improvements

Punti negativi: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Punti negativi: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Punti positivi: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Punti negativi: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Punti positivi: Ok

Punti negativi: Comfort

Punti positivi: Ok

Punti negativi: Comfortable

Punti negativi: More entertainment and food options. Service not in line with price charged for the flight

Punti negativi: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Punti positivi: Seat was not super comfortable. Crew was excellent.

Punti negativi: There was no online checkin or any ability to choose seats on your app.

Punti positivi: Nothing

Punti negativi: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Punti positivi: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Punti negativi: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Punti negativi: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Punti negativi: Missing a bag , longer wait time at Abu Dhabi

Punti negativi: The Seats were really old and no new movies