Trova voli economici su LC Perú

WORST DAY OF OUR LIFE

Punti positivi: Nothing!!!

Punti negativi: Was one hour late before they told us flight was cancelled. They moved us out of the airport to go back to counter to give us info. No info was give for hours. People had to book flights with other airlines. Missed connections. Left their luggage behind. Etc. Still no info was provided for hours. Then they said the flight would be now at 12:50 (5hrs late!) and we had to go back though Security. Then they would not let us in because our boarding passes were "old". Finally we make it in, and flight was delayed several times before we departed at 2:50 (7hrs late!!). No apologies at any time. Flight attendant took a video of use with no authorozarion to show we were fine!? Is that even legal?? She took video of kids with no authorization of their parents!!! WORST EXPERIENCE EVER!!

Punti positivi: Absolutely nothing

Punti negativi: Customer service in Cusco was obscene . There was a group of us waiting in line to check in for our flight 1 HR 45 min prior and they denied us boarding because we weren't there TWO HOURS ahead of time for domestic flight. They were rude, told us it was our fault . I ended up paying 240 US dollars to get out of Cusco to make my Lima flight on LATAM . This airline should be shut down. I work for an airline in the states and this was the most corrupt business I've ever dealt with. They denied refund and refused to put us on standby. I tried to check in online with the ONLY booking number I received from kayak and it didn't work. I never received any email or notification from LCPeru for my travel and was unaware of this ridiculous 2 hr check in rule . NEVER AGAIN.

Delayed

Punti positivi: They have a twin prop plane.

Punti negativi: Apparently they're notorious for delays and cancelations. We didn't know that until both our flights with them were severely delayed. Glad we didn't have connecting flights to catch. We'd have lost our tickets. I don't understand how they can survive as a business. We will never fly with them again. A delay without needing to catch a hotel or connecting flight is frustrating but tolerable. But I was told by a local that used to fly often with them that CANCELLATIONS are common. Without reimbursement or help. I don't want to experience that.

OK flight, worst check-in experience

Punti positivi: The flight time, food, crew, etc were fine! :)

Punti negativi: I don't usually spend a lot of time reviewing flights but my friends and I had a negative experience during check-in. Came to check in and the front desk person told us the check-in window was closed (even though we were still within the window) and said we wouldn't be able to board. She acted very unprofessionally and dismissive, blaming us and not offering any solutions to our situation (e.g., alternate flights). She asked us to wait 5 minutes away from the counter (toward the front doors of the airport, not sure why). During this time, there was no line, yet she didn't seem very concerned in helping us (at one point, she was dozing off and we weren't sure if some of her phone calls were business or personal). After patiently waiting 30 minutes (still before boarding time), we asked her if she had found out anything and she told us we would not be able to get on. Overall a very frustrating experience. When we finally asked to speak with someone else, we were given conflicting information regarding why we couldn't get on. After a 5 minute conversation detailing what had happened Alessandro was able to help us board our flight. We were extremely thankful that he was able to get us on!

Horrible communication and delays, as always

Punti positivi: Decent amount of legroom.

Punti negativi: When we first arrived and checked in we were told 1 bag per person, when the man at the counter saw our third bag he said that that was also ok to carry on. When we got to the gate the lady told us we had to check it. We were not prepared to check anything and it took us a while to get our bags sorted out at the last minute. There needs to be more consistency. Our flight was also delayed, AGAIN. And only because they didn't know which gate to put the plane in. The plane was on time. So then we leashed an hour of our day, our friend had to wait for an extra hour in Lima for us to arrive, etc. if it wasn't for our wasted time in cusco's airport this vacation would be perfect.

Late, rude, unorganized

Punti positivi: Nothing

Punti negativi: We flew this airline from Cusco to Lima and then back again. The first flight was over three hours delayed and no one was around to answer any questions or tell us what was going on. Someone said the pilot wasn't there yet. Then they changed the gate last second and we all had to run. The second flight was also delayed and the staff were rude and unhelpful. Also, please note they only allow one carry on and everything has to go in the overhead compartments. I will never fly this airline again