Voir avis précédent qui regroupe les deux vols
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
L'atterraggio è stato un po' brusco
Swift clean friendly on time
Dreamliner was comfortable and entertainment system good
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Punti negativi: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Punti positivi: "Usual faultless KLM experience"
Punti negativi: "Nothing."
Punti positivi: "Staff were professional and polite."
Punti negativi: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Punti negativi: "Everything was OK"
Punti negativi: "Crew members in Amsterdam were very rude and disrespectful"
Punti positivi: "very nice crew"
Punti negativi: "my bagfage was lost"
Punti positivi: "Boarding was quick and flight was calm"
Punti negativi: "The coffe and breakfast."
Punti negativi: "Fix the damn KIOSKS at Vienna!"
Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"
Punti negativi: "Troppo ritardo"
Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."
Punti positivi: "The crew"
Punti negativi: "Seat comfort"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Overall KLM experience is good"
Punti negativi: "Food quality was mediocre for a business class flight."
Punti negativi: "Flight cancelled"
Punti negativi: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Punti positivi: "Crew was good"
Punti negativi: "Food"
Punti negativi: "lost baggage"
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti negativi: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Punti negativi: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Punti positivi: "Nice people and good service"
Punti negativi: "Not much"
Punti positivi: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Punti negativi: "Boarding was chaotic and congested with not much information or order."
Punti positivi: "Flying with KLM is a pleasure"
Punti positivi: "Crew was great, very nice"
Punti negativi: "Not enough legroom"
Punti positivi: "The seats seemed to have more space on this plane which was nice."
Punti negativi: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Punti negativi: "Flight departed 35 minutes late"
Punti positivi: "The entertainment options were good."
Punti positivi: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Punti negativi: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Punti positivi: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Punti negativi: "That it didn’t happen."
Punti negativi: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Punti positivi: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Punti negativi: "there was no lounge close to our departure gate"
Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Punti negativi: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"
Punti positivi: "Good efficient flight crew friendly and helpful"
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Air France lost my luggage again Its the second time in a week
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Punti positivi: "Punctual"
Punti negativi: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Punti positivi: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Punti positivi: "Amazing crew and on time flight"
Punti negativi: "None"
Punti positivi: "Everything! The service was exceptional!"
Punti negativi: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti negativi: "No entertainment facilities"
Punti positivi: "crew great comfortable"
Punti negativi: "Couldn’t understand announcements"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Yes"
Punti negativi: "Everything very good"
Punti positivi: "Food and drinks very good"
Punti negativi: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Punti positivi: "Perfetto."
Punti positivi: "Red wine was excellent"
Punti negativi: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Punti positivi: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Punti negativi: "See above. Overall, very nice experience."
Punti negativi: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Punti positivi: "The cue lines per zone are a brilliant idea!"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "It was a great flight can’t think of anything"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Punti positivi: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Punti negativi: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Punti positivi: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Punti negativi: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Punti positivi: "Extremely hot the plane"
Punti positivi: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Punti negativi: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Punti negativi: "Missed the flight due to late landing from earlier connection"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Flight on time"
Punti negativi: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Punti positivi: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Punti negativi: "Slight issue with headphone connection, was not the only passenger."
Punti negativi: "Leg space."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Crew were pleasant most of the time"
Punti negativi: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Punti positivi: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti negativi: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Punti positivi: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Punti negativi: "Only 1 bathroom (toilet) for all of first class"
Punti positivi: "All was good we didn’t feel the time 9 hours passed easily"
Punti negativi: "Nothing special"
Punti negativi: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Punti negativi: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Punti positivi: "Smooth and simple. Great flight!"
Punti positivi: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Punti negativi: "They should finally replace old ATR-72."
Punti positivi: "Super comfortable the seats and staff"
Punti negativi: "Nothing it was great."
Punti positivi: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Punti negativi: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Punti positivi: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Punti negativi: "The selection of movies . Very poor . What entertainment?"
Punti positivi: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Punti negativi: "More movies and TV shows please!"
Punti positivi: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Punti negativi: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Punti positivi: "Fast service, kindness."
Punti negativi: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Punti positivi: "The crew was friendly."
Punti negativi: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Punti positivi: "The air Serbia staff were top class"
Punti negativi: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Punti positivi: "I didn't get to my AirSerbia flight."
Punti negativi: "I didn't get to my AirSerbia flight."
Punti positivi: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Punti negativi: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Punti negativi: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Punti positivi: "On time flights both directions"
Punti negativi: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Punti positivi: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Punti negativi: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Punti positivi: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Punti positivi: "Quick and short flight. Plane was clean and comfortable"
Punti negativi: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Punti positivi: "Nothing"
Punti negativi: "5 hours delay"
Punti positivi: "Nothing"
Punti negativi: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Punti positivi: "Timeliness, cleanliness and comfort."
Punti negativi: "Inflight duty free closed too early."
Punti positivi: "Nice service."
Punti negativi: "Small aircraft"
Punti positivi: "Departed and arrived on time despite boarding chaos."
Punti negativi: "What was that stuff they served us to eat?"
Punti positivi: "Crew was extremely nice and helpful."
Punti negativi: "the Air Serbia magazine was the only entertainment available."
Punti positivi: "I like it was fun"
Punti negativi: "I liked everything"
Punti positivi: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Punti negativi: "No enerertainment and no food."
Punti negativi: "Not possible for online check-in"
Punti negativi: "Afrer a day I am still in Pittsburgh!!!"
Punti positivi: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Punti negativi: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Punti negativi: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Punti positivi: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Punti negativi: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Punti positivi: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Punti negativi: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Punti positivi: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Punti negativi: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Punti negativi: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Punti positivi: "On time."
Punti negativi: "Small and uncomfortable prop plane. Boarded from rear only."
Punti positivi: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Punti negativi: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Punti positivi: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Punti negativi: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Punti positivi: "The food was good as always, the crew is nice."
Punti negativi: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Punti positivi: "On time, professional"
Punti negativi: "food could be better"
Punti positivi: "."
Punti negativi: "."
Punti positivi: "Food was very tasty. Staff was responsive and helpful."
Punti negativi: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Punti positivi: "The price"
Punti negativi: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Punti positivi: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Punti negativi: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Punti negativi: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Punti positivi: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Punti negativi: "Passengers were kept 3 hours in the plane during the impairment."
Punti positivi: "All good."
Punti negativi: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Punti positivi: "Food is very good"
Punti negativi: "Flat bed is not comfortabl, no mattras.."
Punti positivi: "Baggage allowance"
Punti negativi: "Too few movie choices."
Ci hanno perso il bagaglio e non c’è un costumer service adeguato, non ci hanno mai risposto
Il nostro volo è stato cancellato quando già eravamo saliti a bordo. Non c’era alcuna assistenza disponibile in aeroporto che ci dicesse cosa fare o dove recuperare i bagagli. Dopo 3 ore è arrivato il personale dell’aeroporto per dare informazioni esclusivamente per il pernottamento in attesa di altri voli. Ci hanno detto di acquistare altri voli con EASYJET, ma il primo volo disponibile era dopo 5 giorni. Non hanno riprogrammato nessun volo. Come giustificazione ci hanno detto che la compagnia ha avuto un attacco hacker che interessava tutta l’Europa, ma mentre attendavamo spiegazioni in aeroporto abbiamo visto altri voli EASYJET partire. Assistenza, spiegazioni e giustificazioni vergognose
Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"
Punti negativi: "Poco spazio per i bagagli, e tassativamente permesso un solo pezzo,neanche una borsetta personalein più"
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "There is no space for legs. The food quality is poor. No entertainment at all"
Punti positivi: "Very kind and helpful crew"
Punti negativi: "Boarding process with a wheel chair passenger should be better organized"
Punti positivi: "Nice crew. Flight arrives before planned."
Punti positivi: "Board on time or at least updates why we are waiting."
Punti negativi: "Communication"
Punti negativi: "Departure time"
Punti positivi: "The crew were very friendly and helpful."
Punti negativi: "Flight was three hours late to depart with very little communication made to passengers."
Punti positivi: "Fast boarding"
Punti negativi: "Nothing"
Punti positivi: "the flight was ok"
Punti negativi: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"
Punti positivi: "Personale molto cortese, comfort più che accettabile (considerando che sono alto 190)."
Punti negativi: "Nella tariffa standard se permettessero almeno uno zainetto , oltre al bagaglio a mano, sarebbe perfetto il servizio"
Punti negativi: "It was hot"
Punti negativi: "Bad leg room, loud guests, bad boarding process."
Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."
Punti positivi: "volo in orario"
Punti negativi: "Ho dovuto mettere il mio bagaglio a mano non sopra di me ma due posto dietro, e salivo con easyjet plus tra i primi..."
Punti negativi: "Too many delays with a lot of miss information"
Punti positivi: "Simpatia ed educazione del personale a terra e a bordo . La colazione era buona e decisamente ottimo il prezzo che normalmente nelle altre compagnie è ben superiore. Decollo ottimo, capitano simpatico, atterraggio ottimo"
Punti negativi: "Non volovo imbarcare la mia valigia a mano, benché sapessi già che lo spazio per tutti non c’è; solo che è un peccato."
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "Imbarco veloce ed arrivo in anticipo"
Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."
Punti negativi: "Easyjet - so we had to wait at the gate for no discernible reason - as usual, and annoying to stand in a queue past the boarding gate for 25 min before getting out to board the plane standing 50m away. Vegan option advertised on the on-board Bistro menu and ordered and paid - but then turned over the box to see ingredients and it wasn't vegan. Ridiculous service EasyJet."
Punti negativi: "1 hour late both ways"
Punti positivi: "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Punti negativi: "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Punti negativi: "5 ore di ritardo"
Punti positivi: "Tutto organizzato bene."
Punti positivi: "I don't recall liking much of anything."
Punti negativi: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"
Punti negativi: "La cortesia è puntualita"
Punti positivi: "Partenza in pesante ritardo"
Punti positivi: "Non ci hanno fatto la fastidiosa richiesta di imbarcare in stiva il bagaglio a mano, tipica di un concorrente irlandese. Personale estremamente gentile. Atterraggio morbido."
Punti negativi: "Niente"
Punti positivi: "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Punti negativi: "The employees are very rude and boarding takes forever."
Punti negativi: "posti troppo strtti"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Get what you pay for"
Punti negativi: "Unfortunately there was a 45 minute delay before take-off"
Punti positivi: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Punti negativi: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Punti positivi: "A parte l'andata, con dei passeggeri che dovevano andare per forza a catania , e che hanno rilevato il posto di due passeggeri che si sono offerti di scendere ,(previo compenso).Questa situazione ha fatto partire l'aereo in ritardo, ma per il volo di per se e' stato perfetto. Cosi' anche quello di oggi, e' partito in orario ed e' atterrato 5 minuti prima. Il volo comunque e' stato rilassante.Bravo ai piloti...."
Punti negativi: "tutto ok"
Punti negativi: "Volo in ritardo di due ore, obbligo di imbarcare i bagagli a mano anche se uno, personale scortese"
Punti positivi: "Short flight"
Punti negativi: "Late"
Punti negativi: "Volo andata e ritorno in ritardo"
Punti positivi: "Paid for speedy boarding and it got us on the aircraft 2nd"
Punti negativi: "No entertainment."
Punti positivi: "Sicuramente tra le compagnie low cost è la migliore, personale molto rapido agli imbarchi. Piloti veramente eccezionali, fasi di atterraggio e decollo perfette!"
Punti negativi: "Poco spazio tra un sedile e l’altro, le gambe toccano quello davanti."
Punti negativi: "Paid for handsfree but wa t allowed a lap top size bag despite phoning to check and being told it would be okay"
Punti positivi: "È andato tutto bene, puntuali gentili e sorridenti."
Punti negativi: "Niente :)"
Volo cancellato all'ultimo dopo 6 ore di ritardo.a compagnia aerea neanche garantisce il rimborso per l'hotel
Mancanza di personale al check in, coda infinita per spedire i bagagli, 45 minuti di attesa a bordo prima del decollo senza informazioni
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti negativi: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti negativi: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "Good but not the delay"
Punti negativi: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Punti positivi: "The crew are so helpful and friendly"
Punti negativi: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Punti positivi: "Nice, simple. Friendly"
Punti positivi: "Good leg room"
Punti negativi: "30 minutes late - better than 2 hours with previous Vueling flight..."
Punti positivi: "Crew"
Punti negativi: "Seats are like deck chairs with no leg room"
Punti positivi: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Punti negativi: "Delayed flight that was a connection and nearly missed my next flight"
Punti positivi: "Nothing"
Punti negativi: "The flight was delayed for an hour which made me late for where i needed to be"
Punti positivi: "Getting off the plane in Barcelona"
Punti negativi: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Punti negativi: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Punti positivi: "Nothing"
Punti negativi: "Plane late Check in late What a joke first time flying with this joke company"
Punti positivi: "Staff and smooth fligfht"
Punti negativi: "Really long delay with hardly any information of when takeoff will be"
Punti positivi: "we reached our destination alive"
Punti negativi: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Punti positivi: "Seats were clean"
Punti negativi: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Punti positivi: "Nothing"
Punti negativi: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Punti positivi: "Nothing"
Punti negativi: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Punti positivi: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Punti negativi: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Punti positivi: "Nothing"
Punti negativi: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Punti positivi: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Punti negativi: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti positivi: "Safe flight, good leg room"
Punti negativi: "Delayed departure, delayed boarding"
Punti negativi: "Malissssssssssssimisssssimo"
Punti positivi: "Crew was nice and welcoming"
Punti negativi: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Punti positivi: "cabin crew was friendly"
Punti negativi: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Punti positivi: "Nothing"
Punti negativi: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Punti negativi: "Very little legroom"
Punti positivi: "Flight on time"
Punti negativi: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."