Recensioni recenti
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- Neutrali
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2,0
Punti negativi: Hi, In the end, we did not rent a car from the company because at no point during the ordering process it was not said that the company require two credit cards for the purpose of renting. I only have one card and it's enough for me.
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2,0
Car with more than 50,000 miles (71,000 KMs). A disaster!
Punti negativi: Car had more than 50,000 miles on it. Poor car conditions.
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8,8
Would like to have second family member driver included in price
Punti positivi: Car was good size, ran well
Punti negativi: The time consuming a, annoying up-selling. They try to put fear into you when you pick up the car so youbuy extra everything. It's why the line-up always moves so slowly
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2,0
Not as advertised
Punti positivi: They had our reservation.
Punti negativi: The car was not as advertised! We wanted a van that can fit 8 people with luggage and the car advertised in the filter for 8 people did not come through. As we tried to contact Kayak in Spain to help resolve this matter we were redirected to Budget constantly, but it was not Budget’s fault they don’t have those Vans available as Kayak advertised. This made our experience a huge mess. Next time we will book directly with the car rental company because then they can rectify the situation vs going through a third party who did not help us t all.
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8,0
Punti positivi: Simple to rent car and return.
Punti negativi: Very expensive cover (minimal).
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2,0
Mercedes van Rental - Barcelona Apr 7-21
Punti positivi: That the van had seats and could drive.
Punti negativi: Everything else. Poorly maintained vehicle. Horrible brakes. Almost no tread on the tires so we ended up sliding around even when there was just a little bit of moisture on the road. It's a diesel so supposedly it requires AdBlue which I've never heard of and then had to refill. Low oil which I didn't bother to refill. Scratches and dents all over the vehicle.. Very poor car. I'm not sure what Mercedes was thinking when they created this vehicle and why Budget doesn't do more to take care of their vehicles.
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6,0
They did not honor priceline booking thru Kayak!!
Punti positivi: Easy pick up and drop off.
Punti negativi: They did not honor priceline booking. I had to pay extra. I was also informed they will not honor the insurance I paid for. I was not informed at the booking time that I would be immediately responsible for any balance I incurred and would have to bill tje insurance that I paid for later.
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3,6
Punti negativi: We rented a car online that said it would seat seven and hold four bags. The car was so small that it could only hold four passengers and four bags. When we told the car rental place that this was not what we rented, they told us it would cost us $5,000 to get a bigger car. As a result, I had to send two of my kids on a bus to the hotel and back to the airport because they couldn't fit in the car.
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7,6
Expensive insurance
Punti positivi: The car was new and good
Punti negativi: Key got broken and I could open the car only manually, insurance was very expensive, no option with partial cover, also it became clear bcs rent was done through American and not European company insurance was m9re expensive
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10,0
Punti positivi: Fast and easy service, very friendly staff
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2,0
Ran out of our car class
Punti negativi: They ran out of the mid sized car class we requested and put us in a nine passenger van instead which consumed a lot more gas and was not easy to maneuver through small Spanish cities. I asked to receive some sort of discount and was given a flat "no". We ended up having to pay premium fees for parking garages too.
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3,6
Punti negativi: The customer service person we checked in with to pick up the car was not friendly and very intimidating.
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8,8
Would like to have second family member driver included in price
Punti positivi: Car was good size, ran well
Punti negativi: The time consuming a, annoying up-selling. They try to put fear into you when you pick up the car so youbuy extra everything. It's why the line-up always moves so slowly
recensione fornita da
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10,0
Punti positivi: Fast and easy service, very friendly staff
recensione fornita da
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8,0
Punti positivi: Simple to rent car and return.
Punti negativi: Very expensive cover (minimal).
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7,6
Expensive insurance
Punti positivi: The car was new and good
Punti negativi: Key got broken and I could open the car only manually, insurance was very expensive, no option with partial cover, also it became clear bcs rent was done through American and not European company insurance was m9re expensive
recensione fornita da
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2,0
Punti negativi: Hi, In the end, we did not rent a car from the company because at no point during the ordering process it was not said that the company require two credit cards for the purpose of renting. I only have one card and it's enough for me.
recensione fornita da
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2,0
Car with more than 50,000 miles (71,000 KMs). A disaster!
Punti negativi: Car had more than 50,000 miles on it. Poor car conditions.
recensione fornita da
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2,0
Not as advertised
Punti positivi: They had our reservation.
Punti negativi: The car was not as advertised! We wanted a van that can fit 8 people with luggage and the car advertised in the filter for 8 people did not come through. As we tried to contact Kayak in Spain to help resolve this matter we were redirected to Budget constantly, but it was not Budget’s fault they don’t have those Vans available as Kayak advertised. This made our experience a huge mess. Next time we will book directly with the car rental company because then they can rectify the situation vs going through a third party who did not help us t all.
recensione fornita da
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2,0
Mercedes van Rental - Barcelona Apr 7-21
Punti positivi: That the van had seats and could drive.
Punti negativi: Everything else. Poorly maintained vehicle. Horrible brakes. Almost no tread on the tires so we ended up sliding around even when there was just a little bit of moisture on the road. It's a diesel so supposedly it requires AdBlue which I've never heard of and then had to refill. Low oil which I didn't bother to refill. Scratches and dents all over the vehicle.. Very poor car. I'm not sure what Mercedes was thinking when they created this vehicle and why Budget doesn't do more to take care of their vehicles.
recensione fornita da
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6,0
They did not honor priceline booking thru Kayak!!
Punti positivi: Easy pick up and drop off.
Punti negativi: They did not honor priceline booking. I had to pay extra. I was also informed they will not honor the insurance I paid for. I was not informed at the booking time that I would be immediately responsible for any balance I incurred and would have to bill tje insurance that I paid for later.
recensione fornita da
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3,6
Punti negativi: We rented a car online that said it would seat seven and hold four bags. The car was so small that it could only hold four passengers and four bags. When we told the car rental place that this was not what we rented, they told us it would cost us $5,000 to get a bigger car. As a result, I had to send two of my kids on a bus to the hotel and back to the airport because they couldn't fit in the car.
recensione fornita da
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2,0
Ran out of our car class
Punti negativi: They ran out of the mid sized car class we requested and put us in a nine passenger van instead which consumed a lot more gas and was not easy to maneuver through small Spanish cities. I asked to receive some sort of discount and was given a flat "no". We ended up having to pay premium fees for parking garages too.
recensione fornita da
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3,6
Punti negativi: The customer service person we checked in with to pick up the car was not friendly and very intimidating.
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