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2,0
Punti positivi: Experience was awful simply because they didn’t give me a car with the reasoning that my driving license wasn’t issued in EU, however it is international and I am using it in Europe for many years. I think the reason was different! They simply didn’t have car because of the New Year overbooking however they have sold the rent via Kayak. The manager was rude! So I didn’t get car from them. Thanks to SIXT they still had cars and I finally could take it and continue my trip. There was also big problem to contact Kayak afterwards in order to return money. My phone was in roaming and I had to call to US call center from Europe to cancel this booking. I had to talk 10 minutes to stupid automatic computer voice before operator picked up a phone. And then she was asking me the same questions which robot has already asked 5 times. And with such experience instead of timely returning my money to my account and apologizing for negative case, Kayak is sending me a questionnaire asking if I am satisfied with service?! I am in shock with this approach! And please return my money and inform me respectively, otherwise I will have to make other relative posts in different sources.
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8,8
Punti positivi: friendly staff, expedient procedures
Punti negativi: cars offered are mostly Citroen and Opel which are not so hot
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10,0
Punti positivi: Excellent customer service!
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6,0
rude staff
Punti negativi: when i picked up my car, the staff member there, kamil, was quite rude and idiotic.
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5,6
Punti positivi: Pickup was easy, although the rental office was a bit hard to find. That being said, the location is great because it's right next to the Ubahn. The woman who walked me through the pickup was helpful and great to talk to. The car (Skoda Fabia) was nice, new and clean, and unlike other European rental cars I have been in, had no cigarette smell!
Punti negativi: The end sum was higher than I would have liked to pay, once taxes and extras were added on to the per-day rental price. Additionally, I did not know that the car I rented would require higher-priced Super benzine fuel. Although they provided me with a map for returning the rental, the garage was not marked at all and I was unsure if I'd even returned it to the right area. I could not find the key box, either. I wish that the map correlated more to what the parking lot actually looks like.
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4,4
Have to pay 10euro/day if use car outside country
Punti positivi: Brand New car. Book Volk polo, got Skoda Fabia. Staff was ok when getting car. Returning car was not ok
Punti negativi: Full Insurance was crazy expensive rent car 11 days 360 Euro if full insurance had to pay 780 Euro. Better to buy from Kayak which is allianz a lot cheaper. You have to pay 10 EUR/day for cross border fee while i did rent Europcar you dont have to pay this. the car itself was 30Eur/day you have to pay extra 30% for this cross border! Return car late 6 hours they charge me 1 extra day with the border charge. Cant believe how this company can rip you off if you dont really pay attention. Do not use enterprise.
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4,8
Car not as advertised
Punti positivi: Car was clean, mechanically sound.
Punti negativi: I requested a car large enough to fit six full-grown adults. When I arrived, the car they gave me (after filling out all of the paperwork) had four seats and two additional folding seats in the trunk. I asked the guy to unfold the back seats, and he did, but there was only about four inches of legroom for the back passengers, far too little for an adult of any size. We had to wait an additional 20 minutes to find a new car and redo the paperwork.
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8,8
Punti positivi: il personale era cordiale, le procedure erano convenienti
Punti negativi: Le vetture offerte sono per lo più Citroen e Opel che non sono così calde
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10,0
Punti positivi: Servizio clienti eccellente!
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6,0
personale scortese
Punti negativi: quando ho preso la mia auto, il personale di kamil era piuttosto scortese e idiota.
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5,6
Punti positivi: Il servizio di prelievo era facile, anche se l'ufficio di noleggio era un po' difficile da trovare. Detto questo, la posizione è fantastica perché si trova proprio accanto all'autostrada. La donna che mi ha camminato attraverso il pick-up è stato utile e grande per parlare con. La macchina (Skoda Fabia) era bella, nuova e pulita, e a differenza di altre auto a noleggio europee in cui sono stato, non aveva odore di sigaretta!
Punti negativi: La somma finale era superiore a quella che avrei voluto pagare, una volta che le tasse e gli extra sono stati aggiunti al prezzo di noleggio giornaliero. Inoltre, non sapevo che l'auto che ho noleggiato avrebbe richiesto un prezzo più alto Super benzina carburante. Anche se mi hanno fornito una mappa per il ritorno del noleggio, il garage non è stato segnato affatto e non ero sicuro se anche l'avessi restituito alla zona giusta. Non ho trovato neanche la casella della chiave. Vorrei che la mappa si correlasse di più a ciò che il parcheggio in realtà sembra.
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4,8
Auto non come pubblicizzato
Punti positivi: L'auto era pulita, con un suono meccanico.
Punti negativi: Ho richiesto un'auto abbastanza grande per ospitare sei adulti adulti adulti. Quando sono arrivato, l'auto che mi hanno dato (dopo aver compilato tutta la documentazione) aveva quattro sedili e due sedili pieghevoli aggiuntivi nel bagagliaio. Ho chiesto al ragazzo di distendere i sedili posteriori, e lo ha fatto, ma c'era solo circa quattro pollici di spazio per le gambe per i passeggeri posteriori, troppo poco per un adulto di qualsiasi dimensione. Abbiamo dovuto aspettare altri 20 minuti per trovare una nuova auto e rifare la documentazione.
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8,8
Punti positivi: friendly staff, expedient procedures
Punti negativi: cars offered are mostly Citroen and Opel which are not so hot
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10,0
Punti positivi: Excellent customer service!
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8,8
Punti positivi: il personale era cordiale, le procedure erano convenienti
Punti negativi: Le vetture offerte sono per lo più Citroen e Opel che non sono così calde
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10,0
Punti positivi: Servizio clienti eccellente!
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2,0
Punti positivi: Experience was awful simply because they didn’t give me a car with the reasoning that my driving license wasn’t issued in EU, however it is international and I am using it in Europe for many years. I think the reason was different! They simply didn’t have car because of the New Year overbooking however they have sold the rent via Kayak. The manager was rude! So I didn’t get car from them. Thanks to SIXT they still had cars and I finally could take it and continue my trip. There was also big problem to contact Kayak afterwards in order to return money. My phone was in roaming and I had to call to US call center from Europe to cancel this booking. I had to talk 10 minutes to stupid automatic computer voice before operator picked up a phone. And then she was asking me the same questions which robot has already asked 5 times. And with such experience instead of timely returning my money to my account and apologizing for negative case, Kayak is sending me a questionnaire asking if I am satisfied with service?! I am in shock with this approach! And please return my money and inform me respectively, otherwise I will have to make other relative posts in different sources.
recensione fornita da
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6,0
rude staff
Punti negativi: when i picked up my car, the staff member there, kamil, was quite rude and idiotic.
recensione fornita da
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5,6
Punti positivi: Pickup was easy, although the rental office was a bit hard to find. That being said, the location is great because it's right next to the Ubahn. The woman who walked me through the pickup was helpful and great to talk to. The car (Skoda Fabia) was nice, new and clean, and unlike other European rental cars I have been in, had no cigarette smell!
Punti negativi: The end sum was higher than I would have liked to pay, once taxes and extras were added on to the per-day rental price. Additionally, I did not know that the car I rented would require higher-priced Super benzine fuel. Although they provided me with a map for returning the rental, the garage was not marked at all and I was unsure if I'd even returned it to the right area. I could not find the key box, either. I wish that the map correlated more to what the parking lot actually looks like.
recensione fornita da
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4,4
Have to pay 10euro/day if use car outside country
Punti positivi: Brand New car. Book Volk polo, got Skoda Fabia. Staff was ok when getting car. Returning car was not ok
Punti negativi: Full Insurance was crazy expensive rent car 11 days 360 Euro if full insurance had to pay 780 Euro. Better to buy from Kayak which is allianz a lot cheaper. You have to pay 10 EUR/day for cross border fee while i did rent Europcar you dont have to pay this. the car itself was 30Eur/day you have to pay extra 30% for this cross border! Return car late 6 hours they charge me 1 extra day with the border charge. Cant believe how this company can rip you off if you dont really pay attention. Do not use enterprise.
recensione fornita da
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4,8
Car not as advertised
Punti positivi: Car was clean, mechanically sound.
Punti negativi: I requested a car large enough to fit six full-grown adults. When I arrived, the car they gave me (after filling out all of the paperwork) had four seats and two additional folding seats in the trunk. I asked the guy to unfold the back seats, and he did, but there was only about four inches of legroom for the back passengers, far too little for an adult of any size. We had to wait an additional 20 minutes to find a new car and redo the paperwork.
recensione fornita da
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6,0
personale scortese
Punti negativi: quando ho preso la mia auto, il personale di kamil era piuttosto scortese e idiota.
recensione fornita da
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5,6
Punti positivi: Il servizio di prelievo era facile, anche se l'ufficio di noleggio era un po' difficile da trovare. Detto questo, la posizione è fantastica perché si trova proprio accanto all'autostrada. La donna che mi ha camminato attraverso il pick-up è stato utile e grande per parlare con. La macchina (Skoda Fabia) era bella, nuova e pulita, e a differenza di altre auto a noleggio europee in cui sono stato, non aveva odore di sigaretta!
Punti negativi: La somma finale era superiore a quella che avrei voluto pagare, una volta che le tasse e gli extra sono stati aggiunti al prezzo di noleggio giornaliero. Inoltre, non sapevo che l'auto che ho noleggiato avrebbe richiesto un prezzo più alto Super benzina carburante. Anche se mi hanno fornito una mappa per il ritorno del noleggio, il garage non è stato segnato affatto e non ero sicuro se anche l'avessi restituito alla zona giusta. Non ho trovato neanche la casella della chiave. Vorrei che la mappa si correlasse di più a ciò che il parcheggio in realtà sembra.
recensione fornita da
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4,8
Auto non come pubblicizzato
Punti positivi: L'auto era pulita, con un suono meccanico.
Punti negativi: Ho richiesto un'auto abbastanza grande per ospitare sei adulti adulti adulti. Quando sono arrivato, l'auto che mi hanno dato (dopo aver compilato tutta la documentazione) aveva quattro sedili e due sedili pieghevoli aggiuntivi nel bagagliaio. Ho chiesto al ragazzo di distendere i sedili posteriori, e lo ha fatto, ma c'era solo circa quattro pollici di spazio per le gambe per i passeggeri posteriori, troppo poco per un adulto di qualsiasi dimensione. Abbiamo dovuto aspettare altri 20 minuti per trovare una nuova auto e rifare la documentazione.
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