Autonoleggi Bologna

Punti negativi: In the dark garage with narrow parking space I found 3 damages (the staff marked 2 into the form saying that the one is regular scratches not considered / reported as damage). 0 damages were indicated in the form from hertz. Car wasn’t dirty, but covered by dust (even inside all over the instrument panel). Trip went well but during drop-off at Bologna an arogant staff reported a scratched plastic wheel cover - I didn’t even park close to the pavement so I couldn’t scratch it.. but I was unable to see this damage during car pick-up becuase of above reasons and there is also huge difference of judging the vehicle condition between the locations. So what is not a problem in Florence seems to be a problem in Bologna. Didn’t agree with my tesponsibility and awaiting contact back to find a solution. Bad experience

Punti negativi: I have problem with them but nobody care about my complain

I booked a car at 44€ I was charged 64€

Punti negativi: I booked a car at 44€ I was charged 64€

Pickup was poor, but drop off was great.

Punti positivi: Car was in good shape. The gentleman at drop off was friendly and efficient.

Punti negativi: Pickup. The agent lied about having to take insurance coverage even at one point turning her computer screen to show when she entered no for coverage it reverted to yes. I unfortunately did not have more time to deal with the issue and ended up paying the extra fees. I'm guessing they get some commission on selling the insurance and Hertz approves of the practice. This will make a good class action lawsuit someday.

Charged extra

Punti positivi: Good pickup, clean car, as expected until...

Punti negativi: They charged is EUR 50 extra when we returned the car...apparently the guy at the drop off found a bit of dirt on the back seats...which probably came from our 6 and 4 year olds putting their shoes on the seat when climbing into the car. This was a real surprise to us, and too late for us to pass a quick hover on the seat. What a shame that they don't tell you in advance....will not go back to Hertz, never had this issue with Avis or Europcar!

Il pick-up era scarso, ma la caduta era ottima.

Punti positivi: L'auto era in buona forma. Il gentiluomo al momento della consegna era cordiale ed efficiente.

Punti negativi: Pick-up. L'agente ha mentito circa dovere prendere la copertura di assicurazione anche ad un punto che gira il suo schermo del calcolatore per mostrare quando ha entrato no per la copertura esso ha ritornato a sì. Purtroppo non ho avuto più tempo per affrontare la questione e sono finito per pagare le tasse extra. Sto indovinando che ottengono una certa commissione sulla vendita dell'assicurazione e Hertz approva della pratica. Ciò renderà un buon diritto di azione di classe un giorno.