Charged extra costs for damages that I am not responsible

Punti positivi: Nothing

Punti negativi: Extremely long waiting and worst customer service experienced at a rent car. Never will come back.

I have an issue at checkout

Punti positivi: good car

Punti negativi: I have reached out to Customer Service because I was charged for insurance and wasn't properly told that I was agreeing to a cost that was 140% higher than my original estimate. It has been 3 working days and no response.

Car rental Italian style

Punti positivi: Nothing

Punti negativi: The inner-European flight arrival was 2 hours delayed. Budget told us that they had given the car away and we H.D. to rent a new even smaller car for 400 plus euro more than the original deal.

It was very bad experience

Punti positivi: The car was nice

Punti negativi: When I arrived to the location they upgraded my car to Prestige car but i refused because it was expensive then the manager gave me offer for only 35€ extra per day and gave me additional device for internet for free he said it comes with the car so the total should be 210$ CAD and 105€. Which equals around 250€ And the amount they blocked on my card they said its not the final price and my final price will be cheaper if I return the car full with gas Upon returning the car the final price was 410€ and when I asked them why they told me because of many extra hiding cost which they never told me about when they gave me the car, They charged me for the highest insurance package also 39.71€ for the internet device which they told me its for free and also location fees of 53.66€ !!! And when I tried to explain that to the agent at budget office he was so rude and Told me that what u signed for and after long discussion he gave a discount of 69€ only and asked me to walk away because he is busy and wasted a lot of time with me My final bill was 341.11€ while it should be 250€ at max I have been charged 91€ extra and got very bad customer service experience

Expensive Upsell

Punti positivi: The compact car that I wanted wasn't available. In order to get a car with decent GPS, I had to pick a more expensive vehicle.

Punti negativi: The cost was about double what I had planned to spend. I told the agent that I didn't want to prepay for gas and she put it on the contract anyway. I didn't notice until I left the airport. Pickup at Malpensa was chaotic and slow due to construction.

Punti negativi: We were refused the car as we did not have International Drivers’ licences. Have hired cars in Europe and Italy before and no one has ever requested this. Lost the full amount paid and all our plans nearly ruined - fortunately another car rental company had no such policy and rented us a car - at vast expense!