Autonoleggi Lisbona

Dreadful, stay away

Punti positivi: Nothing.

Punti negativi: Nightmare. Stay Away. Could not find a ticket counter in the airport Car was dirty on delivery Car had significant cosmetic damage Customer service was rude and not helpful On initial inspection they missed a 1in scratch on the front bumper among the more than 20 blemishes, then charged me 200 Euros for the scratch. I had photos of the scratch and will be appealing. Terrible time waste on pickup and return. What a nightmare.

Punti positivi: Car

Punti negativi: Being ripped off by them not accepting the online insurance I purchased from Kayak website

ACE Cancelled our reservation without any notification.

Punti negativi: We called the local desk at the airport (they use a 3rd party, which clearly is a bad system) to let them know that we'd be a day late to get the car and they arranged to hold the reservation, but when we arrived, ACE had remotely cancelled it without an email or any kind of notification. Calling ACE customer service from the airport yielded an "oh well" response. So, we had to get a new rental directly from the other company. Thankfully THEY were able to help us.

Worse customer service ever.

Punti positivi: Did not like one thing about them .

Punti negativi: The woman behind the counter charged my card, than said she didn't. , mind you I called my credit card and had someone from customer service on the phone . The " manager" refused to talk to the cc company stating how that was not his " job" . I have email ACE four time have yet to get an email back. They over charged the card over 340 euros. And I don't even get a response from them. Instead of yapping to each other , they should pay attention to their job, and help the people that are at their counter,

Avoid like the plague

Punti positivi: the cleanliness of the car

Punti negativi: I booked an economy car which was showing a large 5-door sedan. At the car rental place (GoldCar) they gave me a Fiat 500, which is a 3-door car, I think one of the smallest in existence. I had to pay for an upgrade. Then, they used obnoxious scare tactics to scare me into buying the overpriced insurance, which costed more than the car. On top of that, they charged paytoll fees, and some administrative fees. The car used petrol, which added considerably to the gas money. Customer service was unhelpful as expected, they kept transfering the guild from the car company to the reseller and back. All in all, it was a terrible experience, one which I'll never forget and never recommend to anyone.

Horrible value for what we got - false advertizing and hidden costs

Punti positivi: The car itself was fine.

Punti negativi: The ACE rental car is very hard to find because it is gold car so that took us about a half hour. More so - we were supposed to pay $58.65 and we ended up paying $186 which is a crazy jump in price. This was a very rude awakening and they blamed it on required "added insurance" and extra fees. I feel very ripped off and was very unsatisfied because of it. If I were you I would make sure people know they will be paying 3 times the price that they booked it at.