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10,0
Punti negativi: The office was not open when we returned it. I have yet to hear back from them verifying that everything is OK and what the final charges are
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2,0
They were overbooked, never got my reserved car.
Punti positivi: Nothing
Punti negativi: I stood in line one hour only to find out that they had overbooked and my reservation had to be canceled.
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3,6
Very bad experience with Avis
Punti positivi: We booked a car with Avis in Dubrovnik 2 days before the day we were starting our trip. But when we got there, there were no car waiting for us. Then they told that they had a partner company (MACK) and we could rent a car with them and return to Avis in Venice ( our last city). I asked specifically to return the car in Mestre-Venice, where I booked my hotel. But when I arrived in Mestre, the mananger just said yhat it was not a car from Avis and "that is not his problem". That I should call Dubrovnik to answer my problem. Finally after more discussion, he said me to go to Avis in airport and they could help me. He was very impolite and not even tried to help me. I'm sure I will never use Avis again.
Punti negativi: As told before
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6,0
Punti positivi: the cars were clean and the queues at the counters reasonable
Punti negativi: the first car was a Peugeot 208 with automatic gearbox, which clutch was quite out of order (impossible to climb !) ; then I had a tire puncture and the spare wheel was also flat ! The different numbers of the Avis agency in Croatia (Dubrovnik, Split, Zadar) didn't answer, even it it was in the week and in the middle of the afternoon, so I was obliged to call the roadside assistancve to my expenses (including a new tire), on cash. After that I changed the car in Split but to a smaller one (smart for4) but at the same price (!) I received the assurance from Avis that my additional expenses (due to the puncture) will be decreased from my final bill, but when I gave back the car (in Zadar) that was impossible, but they told me that I will anyway receive the reimbursement in the next days. Wait and see
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3,6
Hidden costs and incompetent staff!
Punti positivi: The car itself was great. Spacious, clean and nice to drive.
Punti negativi: Having received a quote from Kayak.com we were led to believe that our car rental for two days in Croatia would total at $149. There were no damages to the car, we returned it on time and with EXTRA fuel in it than at pick-up, yet $398 has been charged to my credit card. There are so many hidden fees, both from Kayak and Avis that we will never use either companies again! We initially hired the car to save on flights but it has worked out much much more expensive. To top it all off, there was huge confusion at pick up with both members of staff at the Dubrovnik branch. We were almost charged for one weeks hire by the desk assistant and then we were almost charged for a full tank of fuel when the car was given to us with half a tank in it. Ridiculous!
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6,8
Punti negativi: Price was more than Kayak quoted.
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10,0
Punti positivi: Great
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7,6
Excellent experience except for delay in getting t
Punti positivi: The car, the price.
Punti negativi: It took about 45 minutes for our car to be ready even though we arrived on time and schedule.
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2,0
Sono stati overbooked, non ho mai avuto la mia auto prenotata.
Punti positivi: Niente
Punti negativi: Ero in fila un'ora solo per scoprire che avevano overbooked e che la mia prenotazione doveva essere cancellata.
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6,8
Punti negativi: Prezzo era più che Kayak citati.
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10,0
Punti positivi: Ottimo
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6,8
Punti negativi: Price was more than Kayak quoted.
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7,6
Excellent experience except for delay in getting t
Punti positivi: The car, the price.
Punti negativi: It took about 45 minutes for our car to be ready even though we arrived on time and schedule.
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6,8
Punti negativi: Prezzo era più che Kayak citati.
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2,0
They were overbooked, never got my reserved car.
Punti positivi: Nothing
Punti negativi: I stood in line one hour only to find out that they had overbooked and my reservation had to be canceled.
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3,6
Very bad experience with Avis
Punti positivi: We booked a car with Avis in Dubrovnik 2 days before the day we were starting our trip. But when we got there, there were no car waiting for us. Then they told that they had a partner company (MACK) and we could rent a car with them and return to Avis in Venice ( our last city). I asked specifically to return the car in Mestre-Venice, where I booked my hotel. But when I arrived in Mestre, the mananger just said yhat it was not a car from Avis and "that is not his problem". That I should call Dubrovnik to answer my problem. Finally after more discussion, he said me to go to Avis in airport and they could help me. He was very impolite and not even tried to help me. I'm sure I will never use Avis again.
Punti negativi: As told before
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6,0
Punti positivi: the cars were clean and the queues at the counters reasonable
Punti negativi: the first car was a Peugeot 208 with automatic gearbox, which clutch was quite out of order (impossible to climb !) ; then I had a tire puncture and the spare wheel was also flat ! The different numbers of the Avis agency in Croatia (Dubrovnik, Split, Zadar) didn't answer, even it it was in the week and in the middle of the afternoon, so I was obliged to call the roadside assistancve to my expenses (including a new tire), on cash. After that I changed the car in Split but to a smaller one (smart for4) but at the same price (!) I received the assurance from Avis that my additional expenses (due to the puncture) will be decreased from my final bill, but when I gave back the car (in Zadar) that was impossible, but they told me that I will anyway receive the reimbursement in the next days. Wait and see
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3,6
Hidden costs and incompetent staff!
Punti positivi: The car itself was great. Spacious, clean and nice to drive.
Punti negativi: Having received a quote from Kayak.com we were led to believe that our car rental for two days in Croatia would total at $149. There were no damages to the car, we returned it on time and with EXTRA fuel in it than at pick-up, yet $398 has been charged to my credit card. There are so many hidden fees, both from Kayak and Avis that we will never use either companies again! We initially hired the car to save on flights but it has worked out much much more expensive. To top it all off, there was huge confusion at pick up with both members of staff at the Dubrovnik branch. We were almost charged for one weeks hire by the desk assistant and then we were almost charged for a full tank of fuel when the car was given to us with half a tank in it. Ridiculous!
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2,0
Sono stati overbooked, non ho mai avuto la mia auto prenotata.
Punti positivi: Niente
Punti negativi: Ero in fila un'ora solo per scoprire che avevano overbooked e che la mia prenotazione doveva essere cancellata.
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