Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "Nada, I slept through this leg and the staff let me be."
Punti positivi: "Delay was for 30 min"
Punti positivi: "Crew were very nice and accommodating. Chocolate always appreciated!"
Punti negativi: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Punti negativi: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Punti negativi: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Punti positivi: "Friendly crew"
Punti negativi: "Very good overall"
Punti positivi: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Punti negativi: "Honestly can’t think of anything"
Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti negativi: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Punti positivi: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Punti negativi: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Brand new plane and SUPER comfortable (even in coach!)."
Punti positivi: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Punti positivi: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Punti negativi: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Punti positivi: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Punti negativi: "Nothing. It was a quick and easy trip!"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti negativi: "Outdated plane."
Punti positivi: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Punti negativi: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Punti positivi: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"
Punti positivi: "Comfortable flight."
Punti positivi: "The Crew is amazing and the plane is comfortable."
Punti negativi: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Punti positivi: "Excellent food. Lovely service. Departure and boarding on time."
Punti negativi: "No entertainment at all. Very limited leg room"
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti negativi: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Punti positivi: "It was a good short flight, with good service"
Punti positivi: "Good food, ice cream and free alcohol"
Punti positivi: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Punti negativi: "-That I can't always fly Swiss"
Punti positivi: "Food great!"
Punti negativi: "Limited space , very narrow and not very clean. I seated next to a dog, pet. The whole trip the dog was sitting on the floor next to me:(, although it was a very quiet and good dog. Crew not very friendly . They were tired I believe ."
Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Punti negativi: "Major delay"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "Everything"
Punti negativi: "Ritardo di 1/2 ora"
Punti positivi: "Great flight crew, on time performance"
Punti negativi: "Seats could be more comfortable"
Punti positivi: "Chicken with polenta was better than most airplane meals."
Punti positivi: "Always replacement"
Punti negativi: "None"
Punti positivi: "Great service"
Punti negativi: "I loved everything"
Punti positivi: "Great food and drink options."
Punti negativi: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Punti positivi: "Schedule"
Punti negativi: "Aircraft old"
Punti negativi: "I was supposed to put my backpack into "bulky baggage". I couldn't find it. When I got on the flight one of the attendants yelled at me for having my bag. Also the signage was incorrect where we had to go thru with our boarding pass. So I stood in a couple of lines that didn't work."
Punti negativi: "Food was not good"
Punti positivi: "Comfortable business class"
Punti negativi: "Food was not too great"
Punti positivi: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Punti negativi: "Online check-in was complicated by my visa and made worse when I went to check-in counter at airport and representative did not know how to enter my info into the system. There should be better training provided to ensure people who are foreign citizens living in another country on visas can be easily processed just as quickly and efficiently as everyone else."
Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Punti positivi: "sedile comodo"
Punti positivi: "New planes, good food, nice crew"
Punti negativi: "Didnot like the airport in Istanbul 25 min of walk"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Everything was great one of the nicest airlines I've ever flown on"
Punti negativi: "Nothing everything was great"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "n/a"
Punti negativi: "the flight delay the trip was unconfortable"
Punti positivi: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Punti negativi: "There wasn’t anything that I can recall that made the trip unpleasant ."
Punti positivi: "Food was good"
Punti negativi: "The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities."
Punti positivi: "I love the small thoughtful things such as entertainment, ear buds and meals."
Punti negativi: "Everything was great"
Punti negativi: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"
Punti positivi: "Unlimited booze. Tons of movies. Classy airline"
Punti positivi: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"
Punti negativi: "There was nothing I would need and did not get in this flight. I would definitely use the same airline and recommend to other people as well."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Service. Crew. Everything is amazing."
Punti negativi: "None"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Punti negativi: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Punti negativi: "No vegan or even vegetarian meals. Very disappointing"
Punti positivi: "Very relaxing, excellent food, very good customer service, I love Turkish Airlines."
Punti negativi: "The food on the flygh istanbul to New York was not as good as usual. It was a bit cold, but a part of this everything was excellent. Overall I am very happy!!"
Punti positivi: "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
Punti negativi: "There was nothing I didn't like."
Punti positivi: "Food is better than most and the personal touch screen entertainment center is top notch"
Punti negativi: "When the person in front of you lounges back it's near impossible to eat your food or see the screen comfortably"
Punti positivi: "food"
Punti negativi: "Leaving 2 hours late from Istanbul and arriving 2 hours late at SFO, jeopardizing the Shuttle pickup arrangement."
Punti positivi: "Comfortable seats, roomy, good customer services on the plane"
Punti negativi: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Turkish airlines is the worst of the worst."
Punti positivi: "the boarding agent was very helpful and professional"
Punti negativi: "no entertainment items such as TV"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Punti negativi: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Punti negativi: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
Punti positivi: "I liked that it wasn't so crowded on the plane and that I had a window seat. I appreciated the meal and beverages offered."
Punti negativi: "There wasn't an option to select what I wanted to watch or hear during my trip."
Punti positivi: "Entertainment on board had a good selection of movies"
Punti negativi: "The flight from Sarajevo was delayed for more than 2 hours, layover in IST was more than 8 hours, no complementary hotel or lounge stay was offered, selection of movie should take into consideration flight duration"
Punti positivi: "Excellent service, excellent food, very friendly crew"
Punti negativi: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Punti positivi: "Nothing, other than the relief after it was over"
Punti negativi: "I was moved 5 times on the plane, each time to accommodate a Muslim woman wanting to sit with female friends. After being pushed to the back, 10 minutes into the flight they moved one of the Muslim woman with crying baby, non stop crying from the check in until landing, to the back across from me. Same woman made me move to sit with friends. Staff had no ear plugs."
Punti positivi: "Nothing"
Punti negativi: "Flight was cancel due to problems in Turkish government. The rescheduling of the new flights were "all lies" From Naples to Munich was ok, but the flight from Munich to Dubai was not confirmed (even though I had a printed ticket). Emirate airlines refused to take us and I was stuck in Munich all night, waiting for new reschedule. Horrible experience. I will avoid Turkish airlines in any of my future flights."
Punti positivi: "Prompt service throughout."
Punti negativi: "Would have preferred gate departure and arrival."
Punti positivi: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Punti negativi: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"
Punti positivi: "Excellent service. Very good food. No comparison to any US airline. Internet over the entire Atlantic."
Punti negativi: "In flight Internet interface is still a little bit clumsy to set up. Took me a little bit to get online. Once this is fixed, I would have a hard time to complain about anything."
Punti positivi: "Ottimo il cibo."
Punti negativi: "Non era possibile vedere la mappa in tempo reale del volo."
Punti positivi: "Ottimo il cibo."
Punti positivi: "The turkish delight was great and the personal TVs were nice. The choice of shows to watch was good and the hot towel was a nice touch. I also liked the bag of goodies like a toothbrush and eye mask. Very nice."
Punti negativi: "The crew was not super friendly, however, they got the job done."
Punti positivi: "Flight was great, booking agents, flight attendants all superb."
Punti negativi: "Airport in Istanbul could use an upgrade. Poor gate directions and signs. No jetways, meaning they bus you out to the plane each time. This adds to time needed to change planes and may be inconvenient for older people who struggle with climbing stairs or carrying bags."
Punti positivi: "Staff was very nice and friendly. Overall, it was a good flight"
Punti positivi: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Punti negativi: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "Boarding was efficient and the crew were nice."
Punti negativi: "the seating is horrible. it was the tightest seating I've ever experienced."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Punti positivi: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Punti positivi: "Yes"
Punti negativi: "Everything was good"
Punti negativi: "Troppo ritardo"
Punti negativi: "Boarding was very slow."
Punti negativi: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Punti positivi: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Punti negativi: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."
Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Punti positivi: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Punti negativi: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Punti positivi: "Wifi on Board"
Punti negativi: "Nothing"
Punti negativi: "Customer service"
Punti positivi: "Great"
Punti negativi: "Great"
Punti negativi: "infotainment was down. Lost my luggage the flight was delayed"
Punti negativi: "We did not get two of baggage at the destination."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Punti negativi: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Arriving more or less on time"
Punti negativi: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Punti positivi: "That we didn't crash"
Punti negativi: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Punti positivi: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Punti negativi: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Punti positivi: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Punti negativi: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Punti positivi: "Very good flight, excellent service and good food."
Punti positivi: "delayed"
Punti positivi: "leg room economy compared to KLM"
Punti negativi: "full flight, no upgrade possible"
Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."
Punti positivi: "Special treat for King's Day Friendly crew"
Punti negativi: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Punti positivi: "Excellent service"
Punti negativi: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Punti positivi: "A nice short flight"
Punti negativi: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Punti positivi: "Flight was quick, professional, friendly."
Punti positivi: "Service of the staff was great"
Punti negativi: "Turbulence, with all our technology we still cannot avoid this?"
Punti positivi: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti negativi: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Punti negativi: "To arrive on time."
Punti positivi: "The crew was so friendly"
Punti positivi: "Good flight , bad flight delay and luggage."
Punti negativi: "To be on time"
Punti positivi: "Amazing leg room, free snack and drink, free wi-fi."
Punti positivi: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Punti negativi: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Punti positivi: "Puntualità"
Punti positivi: "Amazing"
Punti negativi: "Nothing"
Punti positivi: "Crew was positively and smiling."
Punti negativi: "Flight was 44 min late. Could have been on time"
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti positivi: "We could walk around as needed. No restrictions. Free wine with meals!"
Punti negativi: "Staff not friendly or offering of assistance."
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "The crews are very polite."
Punti negativi: "Free wifi"
Punti positivi: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti negativi: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Punti positivi: "There werecseats available at gate area to wabit for plane."
Punti negativi: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Punti positivi: "Plane, pilots and the leader of the crew"
Punti negativi: "The flight attendant in the back needs to be more educated"
Punti positivi: "Friendly staff with great service"
Punti negativi: "Difficulty getting to flight"
Punti positivi: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Punti negativi: "Poor announcements"
Punti negativi: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Punti positivi: "I liked the crew on the flight."
Punti negativi: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti positivi: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Punti negativi: "That I did not fly this airlines before. They will be first on my list from now on."
Punti positivi: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Punti negativi: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti negativi: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Punti negativi: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Punti positivi: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Punti negativi: "Transit time through Vienna was particularly frustrating."
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti positivi: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Punti negativi: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Punti positivi: "Leg room, kind staff in the airplane"
Punti negativi: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Punti positivi: "The seats on Austrian airline are very comfortable"
Punti negativi: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Punti negativi: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Punti positivi: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Punti negativi: "I loved it all!!"
Punti negativi: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Punti negativi: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Punti positivi: "On time, comfortable flight"
Punti positivi: "Made everything easy, stayed on time, clean."
Punti negativi: "Nothing"
Punti negativi: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Punti positivi: "Their first class looked very comfy"
Punti positivi: "Salzburg airport connection first leg flight"
Tutto ok. Volo brevissimo
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Food and Drinks"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "Crew was outstanding"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."
Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"
Punti negativi: "Ritardo"
Punti negativi: "Personale ed intrattenimento ottimi. Cibo discreto, volo superaffollato e nessuna possibiltà di upgrade. Da migliorare la pulizia delle toilettes."
Punti negativi: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Punti negativi: "I was traveling with 2 kids, they placed us far away from each others When I asked if we could move us, staff declined, however we found other passengers were moved. Staff moved our luggage around the plane without informing. "special meal" was ordered, and delivered wrong. Hostess behaves aggressively and rudely, yelling at me (cabin manager apologised, too late anyway)."
Punti negativi: "Ritardo in partenza: 1 ora. Attesa per sbarcare: 30 minuti."
Punti positivi: "Tranquilita"
Punti negativi: "Nulla"
Punti negativi: "Prima di iniziare l'imbarco il personale cerca volontari a rimanere a terra causa over booking e davanti cominciano a scorrerti immagini stile United Airlines... Questo genere di pratica mette ansia e rovina il viaggio in qualche modo, sei stanco, al secondo scalo magari, è venerdì sera e non vedi l'ora di tornare a casa, e loro ti piazzano la minaccia dell'over booking!"
Punti positivi: "Pulizia, intrattenimento, aereo moderno e cibo"
Punti positivi: "Sedili spaziosi, snack gustoso, decollo e atterraggio in perfetto orario."
Punti positivi: "Cibo non male, sono stati serviti due pasti e uno snack - certo le porzioni erano davvero scarsine. Eccellente scelta di film, anche uscite recentissime, e personale disponibile. Volo in perfetto orario."
Punti negativi: "Incredibilmente, i sedili sono più vicini su questo aereo usato per un volo intercontinentale che su quelli per voli a breve raggio in Europa. Cercate di prendere un posto senza nessuno davanti a voi, o quando abbassano il sedile sarete schiacciati!"