Hotel a Ragusa

Punti positivi: Staff.

Punti negativi: I don't know where to start with, but I'd say that the design of the hugely overpriced hotel rooms just takes the cake. I was with my wife and 5 year old daughter in the room, where bathroom walls were fully glass! Yet the provided curtain is not covering entire glass wall, just a part of it. And I'm just not modern or hip enough to be happy to my 5 yr old daughter sees her father urinating. When tried to shave, I've realized it is mission impossible, since the mirror was offset from the sink for at least half a meter to the right! Then in entire bathroom in double bedroom we had only one hook for bathrobe, clothes that you take off and for towel(s)!? If you want to get up in the middle of the night for a glass of water or to go to bathroom and you want to switch on the light, there is only one option next to your bed. You need to press that one switch which lights two powerful halogen lights from the ceeling directly to the eyes of all those in the bed. Should I talk about the rubbishness of the breakfast? There is no buffet, but "a la carte" bf, which is like attempt to wrap cheap ingredients into posh wrapping and sell it to the tourists as the "one of a kind - unique experience" - for enormous amount of money. There is not enough space here to explain my discontent with this place. It is just another "boutique" hotel designed to impress those who are easily impressed with the alleged poshness of the place. It is one of the worst design hotels I've ever been and I think that the proper "sentence" to the designer/architect of it would be to spend seven days in one of this hotel's rooms.

Punti positivi: This hotel is beautiful, in a great location, with friendly and helpful staff. It's expensive but well worth the high prices. Truly a wonderful experience.

Punti negativi: Nothing

Punti positivi: Fantastic property, great service and food. Couldn't ask for a better hotel.

Punti negativi: Loved everything about this hotel.

Punti positivi: The staff were very friendly and went the extra mile. It was my birthday during our visit and they put a surprise cake in our room.

Punti negativi: Nothing it was excellent.

Punti positivi: Materasso super comodo, la vista

Punti negativi: La spa non è grandissima

Punti positivi: The view from the breakfast place was stunning. The staffs were kind. I would like to revisit.

Punti negativi: The room was a bit small compared to other hotels I stayed in.

Punti positivi: Pretty much everything. The location was superb, being quiet and in beautiful surroundings, but just a gentle 10 minute stroll to old town. The breakfast was exceptional as were the staff.

Punti negativi: The rooms are super pricey, but on reflection are totally worth it. It’s just the prices at the bar and minibar were verging on extortionate. They’ve shot themselves in the foot really, as I can stomach paying that much once on a holiday (and did for convenience), but cheaper booze is available in town, and there is a supermarket a 4 minute walk away, so I’ll vote with my feet for the rest of the week.

Punti positivi: We loved everything about this place!

Punti positivi: Friendly, welcoming staff from the outset and throughout our stay. The hotel was apparently full, but never felt busy - quite the oppoisite! Great location just outside the busier Dubrovnik with a handy transfer by hotel vehicle every hour.

Punti positivi: All the rooms are sea facing with their own balcony and positioned privately. All aspects of the hotel are exceptional: the rooms, the restaurant, the outside areas and especially the staff. For us the highlight was the location, completely private below a quiet road in a cliff side with amazing views back over Dubrovnik and the ocean. It feels a world away from the tourist hoards of the old town, but it’s just a 15 minute walk or a 5 minute drive in the hourly shuttle.

Punti negativi: The shower in our room was a flimsy thing in the bath, literarily the only non 5 star thing we could find!

Punti positivi: The hotel setting is stunning. There was an option to use different plug types which is really useful. Most of the hotel facilities are really nice.

Punti negativi: The prices are ridiculously high. We paid £100 (750 Kuna) for 1 beer, 1 cocktail, 1 chicken sandwich and 1 meat & cheese platter. The mini bar prices included a £15 charge for peanuts. The in-room facilities were also relatively poor. They offer 2 coffee sachets per day which given it’s a 5 star hotel seemed a bit ridiculous to us! The charging facilities didn’t work for us either. The whole thing felt a little bit like we were being squeezed for every penny we had at all times. Maybe make that slightly less blatant!

Punti positivi: The attentiveness of the staff was excellent & the location was superb

Punti negativi: There wasn’t anything that we didn’t like

Punti positivi: Fabulous breakfast and great service, lovely beach area and luxurious rooms

Punti positivi: Location and view was perfect.

Punti negativi: Room was very small and loud. We could hear complete conversation of our neighbors and television. Beach was also too small and beach service was poor. U must go up to restaurant order drinks and if u need help with umbrella it’s nobody there. Food in the main restaurant was not tasty for us. In the city we found Michelin restaurant with very similar prices and much better food. Beach restaurant with easy dishes was better.

Punti positivi: Great location. Beautiful beach and coastline

Punti negativi: Nothing

Punti positivi: Location, views from rooms and restaurant, service

Punti negativi: Food at the beach restaurant

Punti positivi: Fabulous location, great service, very helpful staff. Live music fantastic especially singer/guitarist

Punti negativi: Nothing

Punti positivi: The location is fantastic to the scenic view. The room was a little bit small for three persons with an extra bed but it was very clean and sophisticated. All the staff were very friendly and kind. We strongly recommend to stay there if they stay in Dubrovnik.

Punti negativi: Nothing at all.

Punti positivi: Great beach, great modern room, loved the upgrade, food was good, loved the LOccitane bathroom lotions. Stunning views from all of hotel.

Punti negativi: It was over the top expensive and Dubrovnik is too expensive compared with many other parts of the world and Europe.

Punti positivi: Staff gentilissimo e disponibile, hotel molto bello.

Punti negativi: La pulizia della camera non era ben eseguita.

Punti positivi: Had stayed here previously. Loved rooms, views, staff, beach, pool.

Punti negativi: Nothing. Do wish the lift to beach had been working...lots of stairs to manage. Room location and numbers can be confusing.

Punti positivi: Amazing place! Everything was just great!

Punti positivi: L’hotel è situato fuori dalla città vecchia, ma in una posizione comunque comoda per raggiungerlo sia a piedi (una ventina di minuti) sia in autobus. Le camere sono belle e pulite. La colazione è top. Il personale è gentilissimo.

Punti positivi: First class service from the moment you walk in. Beautifully designed hotel that even smells great! The rooms are fantastic. The restaurants and bars were stunning and the food quality and value were outstanding. Breakfast was incredible. The facilities were beyond exceptional. The private beach was beautiful. It's a luxurious hotel with attention to detail throughout in every way - outstanding!

Punti negativi: Nothing - the entire experience was FANTASTIC!

Punti positivi: Very good location and short walking distance (7 min) from old town Dubrovnik. One of the small luxury hotels of the world and very private with only 13 rooms and valet parking. One of a kind breakfast specially at the terrace with view over Lokrum Island and Old Town. Staff always very kind and available to help.

Punti negativi: It would have been nice if we have a pool and gym at the same premises as the only options were to go to Villa Argentina or Excelsior Hotel (adjacent hotels and part of the same group) but this meant going outside Vila Orsula.

Punti positivi: Everything was wonderful and as expected - worth the extra to stay here. Will definitely recommend and come back. The smiling staff and hosts were a pleasure at every meeting - they couldn't do enough for you. The lcoation is perfect - close to the old town - 7 min stroll but away from the chaos

Punti negativi: Not a complaint to be had - Seriously - Villa Orsula is wonderful

Punti positivi: Everything. Mostly the personal.

Punti negativi: Short stay.

Punti positivi: The staff were really friendly and attentive, we were upgraded, provide with a free bottle of sparkling wine plus given a personal letter congratulating us on our Anniversary.

Punti negativi: Noisy manhole cover on the road outside the hotel that could be heard from the room.

Punti positivi: Best location in town

Punti positivi: Beautiful location and hard working staff. Dinner at the Victoria restaurant was amazing. Very quiet.

Punti negativi: Trouble finding it because no one told us to look for the Hotel Argentina. Requires a lot of elevators and hallways to get to the beach.

Punti positivi: Staying at Villa Orsula was like staying at a good friends home. It is the perfect combination of ideal location with privacy and the option of using facilities of larger properties next door. The view is priceless!

Punti positivi: Beautiful location and facilities.

Punti negativi: Pricy!

Punti positivi: Excellent service, perfect location (only 7 mins walk to the edge of the Old City) and a very comfortable room.

Punti negativi: Service at breakfast was a little slow but we were in a hurry to get out sightseeing - if you prefer a relaxed start to the day it would be perfect.

Punti positivi: We were treated very well upon arrival and found a bottle of bubbly in our room together with some sweet treats. Our concierges were especially welcoming and helpful. They even allowed us to stay in our room for a late check-out. And the food was amazing!

Punti positivi: L'hotel è adorabile, la posizione è ottima, si trova in una tranquilla baia abbastanza lontana dal trambusto del centro storico. L'hotel era moderno, molto pulito e tenuto immacolato. I letti erano super comodi e i bagni erano di buone dimensioni.

Punti negativi: Il mio unico suggerimento riguarda il servizio in camera, dovreste mettere più scelte perché il menu era piuttosto limitato, ma ad eccezione di questo, era un hotel fantastico e lo consiglierei a chiunque.

Punti positivi: On arrival we were offered a free room upgrade to an amazing suite. Without regarding this, staff could not have been friendlier, more helpful and polite. The room was immaculate and service exceptional.

Punti negativi: N/A

Punti positivi: The swimming pools were beautiful (though the outside one was VERY cold during our stay). The breakfast was fantastic and served for four hours so never too busy. Our room was spacious and there was plenty of storage including a safe. The dressing gowns and slippers were a nice touch. The hotel was a ten minute walk from a bus into the old town and a 12 minute walk from the start of our bit trip. It was also close to multiple bars and restaurants. Parking was secure and free.

Punti negativi: Our balcony faced a wall and got no sun in any part of the day so to be honest it was pointless to have it. We were told on check in that we had had our room upgraded - this was a lie. Our bathroom door was dodgy and very difficult to close; toiletries were not routinely replaced. On one day the room service left our room door open in error which was worrying. On check in we were not given any information about the area, we did go back and ask and were given a very rapid explanation about the old town and a map with the hotel circled. We were charged a tax on checkout which was news to us as nothing was said about it on checkin. This was our fifth hotel in Croatia and the only one where we were charged local taxes. We booked a double room and were given a twin which was disappointing. The centre of the bed was a huge gap as the beds were made up as two singles. (Not what i would have expected for the amount we paid).

Punti positivi: Room cleanliness

Punti negativi: Dinner buffet Service is a little bit rude

Punti positivi: Good decor

Punti negativi: Soulless, poor layout

Punti positivi: I liked everything

Punti negativi: To have jacuzzi in the pool area

Punti positivi: Staff were extremely helpful, the hotel Is in great location... superb views... simply superb

Punti positivi: Nice location by the sea, access to reserved sun beds on the beach. Modern facility, clean. Restaurant good too. Staff in the restaurant were friendly.

Punti negativi: The shampoo and conditioner weren’t refilled every day. One day we got only one big towel. Some standardized instructions to cleaning staff needed.

Punti positivi: The decor, fragrance of the hotel, large spaces and bright dinning areas were wonderful. It was nice that the staff spoke English and were obviously well trained in customer satisfaction.

Punti negativi: The sliding bathroom door was possible to close all the way. Maybe just needed an adjustment.

Punti positivi: Everything, lovely, comfortable hotel

Punti negativi: The massage I had was average

Punti negativi: Aria condizionata troppo alta in tutto gli ambienti camera umida

Punti positivi: We loved everything about this hotel! The pool, breakfast, bartenders, front desk staff and concierge were all exceptional! The location was breathtaking and couldn't be replicated anywhere!

Punti positivi: Everything was great... clean and nice space, good food and drinks and nice sea view.

Punti positivi: Great location and facilities. Excellent staff

Punti positivi: Excellent service , wonderful location, fabulous food, no better place to stay in Dubrovnik

Punti positivi: Location perfetta sul mare ma al tempo stesso a pochi minuti a piedi dalla città vecchia. Le camere vistamare assolutamente imperdibili !

Punti negativi: Colazione abbondante e varia, ma la qualità potrebbe essere migliorata. Inoltre chiude alle 10,30 , troppo presto per un soggiorno di vacanza.

Punti positivi: Modern yet keeping with historic Old Town, gorgeous sea front beach, fab spa ... wish I could have stayed forever!

Punti negativi: Loved it all!

Punti positivi: Everything

Punti positivi: Everything else was very very good. Staff, facilities, food, location, all excellent!!!

Punti negativi: Nitpicking here... the towel handle in the bathroom below the countertop can easily be knocked into with your leg (and it hurts). Sharp edge. Also the shower didn't have a high hose holder for the shower head so you have to use one hand to hold it and the other to wash yourself.

Punti positivi: Ottima colazione, servizi e disponibilità del personale. La zona mare e la piscina erano attrezzate e comodissime

Punti negativi: Difficoltà ad aprire finestre delle camere. Inoltre dal bagno (dagli scarichi) di una delle nostre due camere proveniva un odore sgradevole

Punti positivi: Location is amazing and leisure area is fantastic. Breakfast is beautiful and the view breathtaking.

Punti negativi: Our room overlooked a wall! I believe a top rated hotel should not have such amenities.

Punti positivi: The view was extraordinary and the staff were extremely helpful.

Punti negativi: The hotel was overpriced. I understand the location is ideal, however the quality of the renovation is extremely poor for the money you pay. In order to get a shirt ironed, we had to pay for someone to come take it and iron it-a huge inconvenience and then an extra cost. The room had been damaged in areas and didn’t meet our expectations of quality. The renovations need to be renovated!

Punti positivi: The location is fabulous. Easily walkable to the Old Town but still set apart from the madness. Having a private oceanfront area is also very nice.

Punti negativi: It would have been nice to have some beachfront instead of just a concrete beach but that may just be how it is in that area. The room size could have been better.

Punti positivi: Great location and a clean, modern interior.

Punti negativi: Room was quite small, staff missed several opportunities to provide good service. Responses to requests were yes/no rather than, for example "Sorry, our restaurant is fully booked, perhaps you would like to try x or y restaurant." Had this happened once we would have forgot about it, but it was consistent throughout our stay.

Punti positivi: The breakfast was great. The hotel rate is bit high especially if you want a view. We always end up walking to Old Town which is about 10 minutes and not fun in hot summer day so we were happy to transfer and stay in Old Town place. There is no proper pool.

Punti negativi: The rate and the room that go with it was not good. We did get complimentary upgrade because it's available.

Punti positivi: The hotel arranged a taxi for us and a member of staff was there to meet at the gate of the walled city and carry our bags to the hotel. The hotel was centrally located in Dubrovnik which was ideal. There was a few streets of different restaurants nearby.

Punti negativi: Some slight noise from the restaurant down stairs.

Punti positivi: Personale cordiale, titolare fantastico, disponibile, cordiale e simpatico.

Punti positivi: BEAUTIFUL design in rooms. Very nice bathrooms. Great location in old town.

Punti negativi: Was loud in the evening due to the proximity to the restaurant, although quiet by 11pm or so.

Punti positivi: The apartment was excellent and in a very good location in old town. The restaurant below the apartment was also amazing. The staff were very friendly and the food was delicious.

Punti negativi: Nothing.

Punti positivi: Excellent location right in the Old Town (you do not have to climb any stairs as they are located in the southern part of the Old Town). Excellent customer service (especially from Nikola & Dzenan). The apartment is located above a Bosnian restaurant Taj Mahal which serves excellent food. My room happened to be on the second level (where the restaurant opens up the area for dinner service), thus you can expect some noise from the restaurant customers. However, the noise tends to die down around 11pm on weekdays (not sure about weekends). I am not bothered by the noise as I was out most of the time. Suitable for solo travelers as I was traveling solo too.

Punti negativi: Should have blackout curtains.

Punti positivi: Good location and the restaurant downstairs (better make reservation!)

Punti negativi: The decorations of apartment were nice but I'd rather have decent chairs.

Punti positivi: Room was solid. Location great. No complaints about the room.

Punti negativi: Just a little odd that you have to actually walk through some restaurant seating because it's located above it. So coming back at night, if dinner is in, you walk through diners to get to your room. The room also shares a wall with an upper dining area... Would recommend ear plugs just in case.

Punti positivi: Everything was very clean and modern and we appreciated the small touches in the apartment. Really central location. The restaurant downstairs (taj mahal) was really really good and would also recommend!

Punti negativi: The apartment was on the 3rd floor so there were a lot of stairs, which we knew about, but to beat in mind if you have heavy luggage. The WiFi was a bit patchy.

Punti positivi: The staff were extremely helpful, my travel partners and I had large suitcases and the staff members helped us up the stairs without a second thought or question. The location was also amazing, couldn’t of been in a better spot.

Punti negativi: The two flights of stairs

Punti positivi: Everything was perfect! I highly recommend here!

Punti positivi: Struttura al centro della citta'

Punti negativi: Scale

Punti positivi: Amazing apartments. Amazing staff and location. Can not recommend these apartments enough.

Punti positivi: La nostra stanza era pulita ed accogliente, dotata di climatizzatore anche se non abbiamo avuto la necessità di usarlo. La Struttura dispone di una cucina comune dove è possibile farsi un the. A disposizione degli ospiti c'erano telo da mare, riviste e creme solari! Nikolina al nostro arrivo ci ha accolto magnificamente consigliandoci cosa vedere e dove mangiare indicandoci i punti nella mappa, si è anche resa disponibile per ogni nostra necessità.

Punti negativi: Nonostante sia in una zona centralissima la struttura è leggermente difficile da trovare in quanto in una stradina nascosta che google maps non riesce a trovare... la nostra fortuna è stata trovare la gentilissima nikolina che vedendoci sperduti ci ha chiesto se avevamo bisogno di aiuto..per scoprire che cercavano proprio lei! Sicuramente è un problema facilmente risolvibile chiedendo informazioni prima di arrivare, infatti la via è dietro la cattedrale, basta salire pochi gradini e girare nella stradina sotto il porticato.

Punti positivi: La posizione, pur se scomoda perché raggiungibile solo con un lungo percorso a piedi

Punti negativi: La ppsizione della camera e i servizi Inoltre, contrariamente a quanto comunicato nella presentazione, non è stato accettato il pagamento mediante credit card

Punti positivi: Nicolona is great she is so sweet , her hospitality is amazing. The place is quiet and clean . Very close to every thing

Punti positivi: Beautiful little place in a fantastic location run by a lovely lady. I'd recommend it to anyone

Punti positivi: We enjoyed our stay,Great location,lovely clean room,comfy bed,great shower,beach towels provide,Nikolina we very welcoming and gave great advise on places to go and eat,I would stay here again

Punti negativi: Nil

Punti positivi: Helpful friendly owners

Punti positivi: A family run business, Nicolina was friendly and extremely helpful. Services like the airport transfer and laundry were useful.

Punti positivi: Nikolina is very helpful and generous with her time, happy to spend time answering questions and offering advice on things to do in and around the old town. The location is terrific, everything you need nearby and slightly hidden, quiet at night and safe. The room itself was comfortable, a decent size and a nice escape from the heat with the air con on 24/7. I'd definitely stay there again.

Punti negativi: I'm being pretty critical, but the bathroom is quite small and clunky. Did the job but it's a small blelmish on what's otherwise a great room.

Punti positivi: The property is extremely clean. It’s comfortable and incredibly quiet. Nikolina is an excellent host who always has a smile and is responsive and helpful. This was my second stay at this property and it didn’t disappoint. I especially liked that the property did not smell of cigarette smoke, that it was SPOTLESS, the aircon worked beautifully, and that there was a kitchenette so we could make a simple sandwich and be ready to go on our day out in Dubrovnik!

Punti positivi: Location good beds very comfortable airport transfers were offered by owner. Dubrovnik Old Town accomadation very expensive so this was probably one of the better options for booking.

Punti negativi: Had to wait for someone to meet us at property . Was expecting to pay by credit card but although said I could on booking.com website ie property accepted all major credit cards was contacted after booking by property to say only accepted Euros

Punti negativi: To have a toaster in the little kitchen

Punti positivi: Fabulous location and very clean and efficiently run. Nikolina was an excellent host and her local knowledge so useful.

Punti positivi: Best place ever! It is a boutique hotel situated on a small island so that avoids all the crowd. It’s so perfectly organized: the transfer to the hotel by boat and by car, the rooms are clean and beautiful, the private beach on a beautiful Croatian sparkling sea, the restaurant has highest level delicious food and also there you feel at home. The personnel is extremely polite, they have always managed to meet our requirements. The breakfast is more than wonderful, so many variety of first class food for each taste!

Punti positivi: Il pontile privato fa passare giornate in pieno relax. Nonostante il check out alle 11, ci hanno fatto stare in spiaggia fino alle 17,30

Punti positivi: Loved the transfer from airport and arriving by motorboat, a super start to our stay and well worth the cost. Friendly staff, fantastic breakfast choices, amazing location. We stayed in the attic room and it was superb.

Punti negativi: Nothing to dislike.

Punti positivi: Staff could not do enough they were very friendly!

Punti negativi: The basic room is a very odd shape due to it being in the loft. So you have to watch your head and duck to avoid banging your head!

Punti positivi: This is my 2nd visit of this island hotel. It's a great small, boutique hotel, nicely positioned close to a historic village of Suđurađ, with good and not crowded beach, with very kind staff at at the beach and also in general. Very good breakfast as well, special compliments to the lady, who is preparing an omlette every day... The best thing of this hotel is that it is away from all the agressive holiday tourism. Hotel did not change much since our last visit several years ago, which is good and we hope it stays more or less as it is in the future as well...

Punti negativi: I didn't like the fact that prices in general in this hotel went up quite a lot and it can easily happen that in the end of your stay you actually pay twice as much as originally planned or expected. Dinner can get very expensive and the food was not that 'super great', to be honest. Restaurants close by can easily be cheaper for almost half a price (and better as well). Also - coming to hotel is quite complicated - you have to travel with a ship or ferry from Dubrovnik almost 1,30hr, or - if you are coming with your own car - you have to pay for a parking at the mainland close by (10 eur a day), but also for a hotel boat transfer to the island and back (10 min, 40 eur one way). We believe hotel should not charge extra for this basic transport of their guests, and - if I remember right - this was not the case several years ago. Another small complaint is also regarding too much of a 'boat traffic' at the hotel beach itself.

Punti positivi: Amazing location. Nice hotel. Great staff. Hidden jewel.

Punti positivi: Absolutely stunning and such a peaceful start to our holiday! Pickup from airport was fab, staff super helpful, views incredible. We had 2 days/1 night here before heading to Mljet which work perfectly, could have easily stayed another night! Food in restaurant both lunch and dinner was delicious.

Punti negativi: Room wasn't very big but perfectly acceptable, clean and well present. If you were to be picky, it is a little dated in style and it's quite pricey.

Punti positivi: Piscina, posizione e cordialità dello staff

Punti negativi: Abbiamo avuto problemi con l’aria condizionata; lo split non andava e si bloccava. L’aria in camera diventava insopportabile e non avevamo possibilità di aprire le finestre perché non c’erano le zanzariere :(

Punti positivi: Great, helpful and friendly staff, very good food, door clean and comfortable rooms

Punti positivi: Great Hotel, excellent location, great food and excellent service. I will go back

Punti negativi: Bigger or more varied menu choice, for when you stay over 1 week

Punti negativi: Wi fi was off for a lot of the time.

Punti positivi: Gorgeous hotel on the island! Amazing food, very helpful staff, beautiful pool area overlooking the sea. lovely rooms. Would definitely stay again. Got a free upgrade - thank you!

Punti negativi: Only downside is its on top of a steep hill!

Punti positivi: Really clean and friendly staff!

Punti positivi: Loved the location and cliffs for swimming right outside!

Punti negativi: More information about things to do nearby.

Punti positivi: Brilliant location, staff, breakfast, view and cocktails ;)

Punti negativi: Wish we could have stayed longer!

Punti positivi: The Bathroom was a treat with a luxurious bath and heated towel rail .The breakfast was fantastic on a beautiful balcony overlooking the sea .The Hotel was situated perfectly with its own beach and cave .It was away from the mad Bustle of the old town and on a promenade that I could run on .The check in staff were very friendly and helpful .It was a bonus that check out time was 12.00 .We were able to store our luggage and then change to leave later for the airport .The restaurant in the evening was a special treat and we were pleased we booked a table.The two pools were clean and both had Jacuzzis .The upstairs pool did not stock all beverages but was quiet .The private beach was near the cave bar with a full bar service .The cave bar is a special feature and quite spectacular .

Punti negativi: Very disappointed with the view . We had a very small balcony that overlooked the hotel buildings with an encumbered far off sea view. The room was quite basic with very small beds .An encounter with a waiter who refused to take payment for our last bill in local currency and credit card was disappointing .We finally left the cave bar at lunch due to the waiter not returning to take our order .Pity the cave bar does not serve meals after 17.00

Punti positivi: Breakfast and access to the ocean

Punti negativi: Just little to find room

Punti positivi: Stunning views. Great cave bar. Luxurious rooms.

Punti positivi: Superb staff. Superb facilities and location

Punti positivi: Stunning hotel, lovely staff, gorgeous restaurants and amazing pools to relax at. The hotel had access to their own sea swimming area which had a bar beside it. Cave bar more was perfect for a PRE dinner drink. Breakfast was lovely and the setting is stunning from all their restaurants. It was also one of our birthdays and they gave us a glass of champagne with dinner! The views from our room (which they upgraded us to) were breathtaking. One of the nicest hotels we've ever stayed in!

Punti negativi: It would have been better to check the people that used the beach area bar and sun loungers were from hotel More. Many people just came to use the facilities and took the sun loungers

Punti positivi: Ricovero auto

Punti negativi: Personale con ingua italiana

Punti positivi: La posizione dell'hotel è splendida. Camera molto ampia, letto comodissimo e bagno molto confortevole. La vista dal balcone era mozzafiato su tutta la baia. Il personale cordiale e molto attento alle esigenze dei clienti. Colazione con molta scelta sia dolce che salata. Da tornare

Punti negativi: nulla

Punti positivi: Location, staff, food quality, cave bar

Punti negativi: Disjointed so difficult to move around

Punti positivi: Fantastica posizione nella Città Vecchia. La colazione è ottima. Cordiale e disponibile stff.

Punti negativi: Difficile da trovare e accessibile solo a piedi. Folk più anziani con bagagli avrebbe trovare difficile da fare. Siamo arrivati alle 23.00 e abbiamo dovuto camminare attraverso la Città Vecchia con i nostri bagagli. Qualcuno infine ci ha indirizzato e abbiamo fatto arrivare.

Punti positivi: L'hotel era situato in posizione centrale nella città murata con accesso ad un parcheggio facile. Camera spaziosa con colazione inclusa. Il personale era fantastico, cordiale e pieno di informazioni e consigli. Super cordiale e in una bellissima città.

Punti negativi: Ci è piaciuto ogni cosa!

Punti positivi: Fantastic location- such a great little hotel in the heart of the most incredible old city.

Punti negativi: Could not fault anything

Punti positivi: Charming Hotel, Franco and the staff were amazing and kind, Franco showed me the local mosque (masjid) near by, FOH staff gave us vouchers for wine and cheese, as we don’t drink wine she replaced the vouchers for coffee and cake which was nice.

Punti negativi: Required air conditioner to work better in our room or maybe a classic fan would have been great, drainage in bathroom basin very poor. (Room 4), view ok from one window partial privacy and other window was facing the wall, had to open windows due to heatwave in Europe, can be noisy in the early morning from the alley when windows are open, as delivery and preparation for the next day by staff from near by and tourists, that was expected.

Punti negativi: Senza parcheggio

Punti positivi: The breakfast was delicious and the menu included some more interesting selections than are usually available on a breakfast menu. The servings were generous and the coffee was excellent.

Punti negativi: The bathroom would have been better if it was easier to get into the bath to shower.

Punti positivi: Great location, beautiful rooms

Punti positivi: Breakfast was exceptional. Porter was exceptional.

Punti positivi: Excellent location, excellent restaurant .... very comfortable room... and staff are very service focused

Punti positivi: It's a perfect place to experience the beautiful Old Town Dubrovnik. And staff are very friendly and kind. Thank you so much for your hospitality!

Punti negativi: Nothing!

Punti positivi: - The location was very convenient as it is in the old town - The staff very helpful

Punti negativi: - As they are located in the old town, therefore it cannot accessible by car therefore it might effect people with car rental. But for our group was perfect as the hotel arrange airport transfer for us with staff to help on the suit-case. - Our family room (2 Bedroom + 2 Bathroom) locate on the top floor (roof floor), so we cannot enjoy the beatiful view of old town as we expected.

Punti positivi: La posizione è centralissima, perfetta per vedere e vivere la cittá vecchia.

Punti negativi: Albergo sopravvalutato. Lo classificherei come tre stelle.

Punti positivi: Lots of character, especially the bedrooms. Was lovely to be upgraded. Really friendly and helpful staff. Great breakfast

Punti negativi: Minor things: Tea/Coffee facilities in the room would be great, and some minor modernising of air con/tvs, etc.

Punti positivi: The property is in an amazing location. Very central. Lovely to be in the Old Town. Good breakfast, very nice rooms. Would defi come back and stay here again. Great frills like the free beach beds and towrls at the Banje Beach Club. 10% discount on the restaurants.

Punti positivi: Lovely staff. Very friendly Great breakfast Very good location Lovely pool

Punti negativi: I have no complaints

Punti positivi: The receptionists are very helpfull. The hotel is very clean. It is nice to stay in an authentic hotel with hand maded furniture. We didn't eat at the restaurant so i could not give any comment on this. The breakfast was good.

Punti negativi: I don't have any negative comments but it is a bit too expensive in my opinion...

Punti positivi: This was our last night in Croatia and we certainly left on a high note! Wonderful, spacious accommodations with cozy details - welcome cookies and water in our rooms, lush bathrobes, and turndown service. As our flight was very early the next morning, we appreciated the staff making our departure so seamless - getting us a taxi and waving us farewell at 4am. The hotel was a short drive (taxi or bus) to the Old Town. While we were originally nervous about not being in walking distance, it was honestly such a relief to stay in a calm neighborhood outside of the very touristy walled city.

Punti negativi: Nothing at all!

Punti positivi: The pool was nice. Having a bathtub and a shower was great after the beach.

Punti negativi: It is a poncy hotel with stuck up staff. We never felt welcome. The room had a good size but just a small window high up. It made it dark, and there was no view. I guess it was also not worth to look out as the surroundings were not very nice. The breakfast had a very strange concept. One had to order every single item (butter, jam, etc.) from the menu. I would have preferred to choose from different types of breakfast or just take it in buffet form. For a boutique hotel there was nothing special on the menu. The fruit salad tasted like it had been in the fridge from the day before and there was mold on some of the fruits. We regretted we had prepaid for this type of service. We wanted to treat ourselves to a good hotel in expensive Dubrovnik but we would not recommend this experience. Croatia has a lot nicer and more welcoming apartments in this area.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: L’assistenza del personale, il custom care

Punti positivi: Staffs are very kind. Facilities of the hotel is excellent. I stay at the hotel even during the daytime.

Punti negativi: Nothing

Punti positivi: A fantastic hotel, brilliant staff with nothing too much trouble. The breakfast was superb with a variety of choices, hot, cold, continental. Our room was beautiful over looking the pool and rear terrace.

Punti negativi: Nothing

Punti positivi: Excellent

Punti negativi: Nothing

Punti positivi: This is a fab hotel in a great location. It has only 13 rooms and so you are made to feel special. The breakfast on the terrace was fantastic and was the pool area. Quiet and serene.

Punti negativi: I have no comments to make.

Punti positivi: This was one of our best hotels we stayed at in Croatia. The staff were extremely professional and helpful and were very informative and knowledgeable of the area. The hotel exuded charm and history and our room was extremely comfortable, clean and spacious. The swimming pool area was inviting and private and we used it every day. We walked to the Old Town but for those that wish to not start their day this way then the bus system was excellent as we did used this to return to the hotel each day.

Punti negativi: There is nothing we didn't like about this hotel

Punti positivi: Cordiale pulito

Punti negativi: Aveva alcun controllo con aria condizionata

Punti positivi: Lo staff veramente gentile. La struttura organizzata, pulita. La colazione super.

Punti negativi: Nulla

Punti positivi: Property great location bad service not 5 Star. I stayed in room 1008 Air condition was generating loud noise and wasn’t cold and they didn’t fix it. On top of that I forget 2 expensive shirts in the closet . I called after I checked out and they said their is nothing there I had to drive back from Montenegro 2 days after and same thing they didn’t even bother to look at security cameras . So hold tight to your belongings

Punti positivi: The breakfast buffet was exceptional and we loved the private beach. perfect!

Punti negativi: service slow at piano bar

Punti positivi: The hotel staff are friendly and the facility is so nice from location point of view. Nice swimming pool

Punti negativi: The house keeping staff were extremely bad, although I complain twice but yet I didn’t see any improvement

Punti positivi: Everything!!! We were part of the V-Level section of this beautiful hotel and it was definitely worth it! We loved every minute of our stay. Beautiful spotless room with an excellent view, great amenities and very fast wifi, great private VIP beach with plenty of space for everyone, the a la carte breakfasts were amazing, very attentive stuff who helped us with everything, I cannot fault anything really. Special thanks to the waiter Marko who really made us feel special. It was truly an amazing stay and we’ll definitely come back.

Punti negativi: The waiters were sometimes slow and seemed a little bothered + the food in the beach restaurant was quite average but it’s not something that would really bother us so no biggie :-)

Punti positivi: The location

Punti negativi: The services was slow The rooms are not up to the 5 stars standards More like 4 stars. 5 stars offer daily complementary water bottles. Here only 1 bottle at the first day of arrival.

Punti positivi: Great location and excellent views A lovely bedroom and the staff were first class

Punti positivi: Breakfast was amazing and has a lot of options, eggs all the way!!! The view from our room was breathtaking. The shuttle service was 1 minuet walking and that’s definitely a plus .

Punti negativi: Nothing irritated us.

Punti positivi: Colazione eccellente molto abbondante

Punti negativi: niente era tutto perfetto

Punti positivi: We liked everything. Specially live music in lounge, and every day new musicians. The beach is good, personal are friendly. Inside hotel very beautiful. I think good ratio of quality and price.

Punti negativi: -

Punti positivi: Excellent location with wonderful sea views and excellent friendly staff. A special mention to Natalia, Ilir and Jelena. Natalia was exceptional with her service and really made us feel welcome. I just cannot fault the service there.

Punti negativi: The water is only complimentary on the first day and then we have to pay. But the manager did waive this when checking out.

Punti positivi: We spend an amazing 4 days at this hotel. Ideal hotel if you don't want to be in the old town and want relaxing holiday with your family. Our boys loved the beach and the pool and we all enjoyed the hotel thoroughly. Yasmina at the front office is amazing. Thank you for making our stay wonderful.

Punti negativi: nothing

Punti positivi: Il personale è stato meraviglioso e molto ospitale

Punti positivi: Comfortable and a great place to relax. Amazing view and food at the hotel. Rooms are comfortable and staff are very friendly

Punti positivi: Everything

Punti positivi: La stanza del residence bella e pulita, con la Cucina ben attrezzata. I servizi tutti ottimi e vicino alla nostra stanza(spiaggia, piscine, colazione, ristoranti). Spero di tornare e di riuscire a fare anche yoga o andare nella spa

Punti negativi: Unica pecca le scale, unica via per raggiungere spiagge, piscine ecc.

Punti negativi: No gift shop of any real choice

Punti positivi: Breakfast was good but the quality of good in the restaurants was very poor and inferior to the food in Dubrovnik outside the hotel . The pizza was terrible and pasta not great and tasteless Food was pretty bad

Punti negativi: Quality of food was poor for lunch so we went out of the hotel every night

Punti positivi: Expansive and great kids club - lots to do on site with little need to leave

Punti negativi: A lot of steps of you or your children use a push chair / pram

Punti positivi: Ottima location e servizi. Molto ricca e varia la colazione; per il pranzo avrei gradito qualche possibilità in più,

Punti negativi: Peccato che la TV in camera non avesse nessun canale italiano!

Punti positivi: The facilities are beautiful. There are many pools all with stunning views. The beach is also very nice. The rooms were large, very clean and had beautiful views. The bathrooms were really nice also. The staff was nice and helpful.

Punti negativi: It is a 20 minute drive to the old town and the shuttle offered by the hotel is expensive and requires a reservation. While there are many dining options on the property the food is just ok and expensive for what it is.

Punti positivi: It is a nice resort to stay. There are many different facilities to use, you can even spend your entire vacation in the resort. I think it is really kids friendly place and is an ideal place for families which have children to stay. The view of the room which I stayed was wonderful and the room was really comfortable to stay.

Punti negativi: It would be better to provide shuttle bus to airport.

Punti positivi: Beautiful resort. Very clean.

Punti negativi: Far too expensive and the service from staff was terrible.

Punti positivi: The resort has everything you might need - great swimming pools, fitness and sports facilities, grocery and clothing shops, restaurants and beach bar. The beach itself is really nice too. The staff were very nice and helpful. Our room was cleaned everyday.

Punti negativi: The restaurants ware not that great. The food was very salty and the menus didn't offer that much of a variety. To get a table for the evening you are supposed to reserve one the day before, because you might not be able to dine at the restaurant you want. The vegetarian options in the restaurants are not that good.

Punti positivi: We stayed at a residence/Appartement. Which are a bit outdated compared to the price we paid for it. In comparison the hotel and hotel area is very nice (do not know the price of the rooms). Hotel, residence and pools have a magnificent view!!! The idea of an apartment is that you can cook yourself, but the supermarket has almost nothing to offer and the prices are really outrageous!! The same for the restaurants in the resort, prices are way too high for the food quality you get. The fish restaurant offered really poor quality food...The pools in the resort are nice and the sport center has really a lot to offer. On the website they mention shuttle service to and from airport or Dubrovnik, but pay attention this is no free service, it just means they can book a taxi for you....

Punti negativi: Quality of the food Small supermarket High price

Punti positivi: Tutto era curato perfettamente e il personale era molto cordiale. Vista perfetta per la nostra luna di miele!

Punti positivi: Modern, new and clean

Punti negativi: Food was good but limited, not a lot of vegetarian options

Punti positivi: Staff, without exception, were friendly, welcoming and accommodating. Facilities are excellent and the bus to the old town is cheap, frequent and easy.

Punti negativi: Air conditioning is temperamental. Hotel Restaurant is grossly overpriced. The views from Dubrovnik restaurants are equally good, food better and atmosphere better. Eat in town. Azur is great, Nautika at the top of the cable car excellent, KMD near the clock on the Stradun are all first class.

Punti positivi: The location with a beautiful view, the activities next to the hotel (diving center, jet ski), direct access to the beach.

Punti positivi: Excellent location. Best view for sunsets. Staff universally friendly and helpful. Excellent facilities inc both indoor and outdoor pool. breakfast was also great. Tennis court has an amazing view of the sea.

Punti negativi: Nothing

Punti positivi: This is a first class hotel. Can’t recommend it enough.

Punti negativi: Nothing

Punti positivi: We enjoyed everything about this hotel. It was more of a resort than a hotel. The room was perfect, the views spectacular and the hotel staff was very friendly and accommodating. The pool area and bar was awesome. The entrance to the Adriatic was good too. We LOVED this hotel and will return for another fantastic stay. It was very close to Old Town Dubrovnik which was a short shuttle taking the city bus by 15 minutes. There is a PADI dive shop in the hotel. Excellent restaurant as well. Jet skiing at an extra cost and free snorkeling! Bring your snorkel gear!

Punti negativi: We LOVEC EVERYTHING about this hotel. Maybe could have been slightly less expensive:-)

Punti positivi: The hotel was clean and spacious and in an excellent quiet location. There is a bus to the old town that stops right outside the hotel entrance and takes about 20 mins.

Punti negativi: The bar prices. I was surprised how expensive Dubrovnik was. On arrival, I went to the hotel pool bar and asked for two large local beers which was surprisingly £18. A bottle of Corona was probably the best deal at about £6.50 a bottle, same throughout the Dubrovnik area though.

Punti positivi: It’s location, the facilities and the staff. Absolutely superb. The views are amazing.

Punti negativi: Nothing it was in my opinion perfect.

Punti positivi: Moderna , pulita , ogni possibile utility, comodo bus per il centro . Breakfast spaziale !

Punti negativi: Ristorante nella norma

Punti positivi: The staff and the pool area was fantastic!

Punti negativi: The price of alcohol is too expensive!

Punti positivi: Panorama spettacolare

Punti positivi: Beautiful terrace that overlooked the Adriatic Sea. Terrific buffet breakfast every morning. Bus number for pictures of directly at the hotel and drop to you at the old city.

Punti positivi: Location is great. View is magnificent

Punti negativi: Hotel was overcrowded and somehow seemed understaffed. Food can be improved. staff no very helpful compared to the last time we were there 2 years ago. No water in the gym. No amenities in the spa.

Punti positivi: Views and facilities were amazing

Punti negativi: everything was excellent

Punti positivi: Beautiful breakfasts. Staff really wanted to please.

Punti negativi: A bit tricky getting into the sea for older people.

Punti positivi: Loved the cleanliness of the rooms and then proximity of the beach. Views are excellent - only if you have a room with a sea view!!

Punti negativi: In April 2019 I requested a twin room with a sea view. A response was received saying they would do their best to accommodate us. I checked again nearer to the time and was reassured. On arrival my friend and I were put in the worst room ever. No sea view, just a white painted wall. Terrible! We requested a sea view as per our booking in April for an August stay. On arrival we were informed there were no twin rooms with a sea view! I would never have booked this hotel if I had know this. Very disappointed!!

Punti positivi: Tutto, dalla camera ampia e luminosa, la vista spettacolare, colazione con menù a la carte, personale preparato e gentile.

Punti negativi: La SPA assolutamente non adeguata ad un 5 stelle

Punti positivi: Wonderful staff, nice environment, clean and modern room.

Punti negativi: Food choices are quite limited

Punti negativi: Breakfast selection wasn’t to a 5 star standard Pool bar prices quiet high for what your getting.

Punti positivi: Everything else was spot on!!

Punti negativi: Breakfast, all eggs and omlets were cooked on a hot plate therefore it came out a bit burnt, as well as the toast.

Punti positivi: It was stunning and incredibly comfortable

Punti negativi: Nothing

Punti positivi: The property has got a amazing view. Well connected to the city centre. The staff is very helpful. The welcome chocolates are absolutely yum! We were surprised with a warm welcome in the room. A must do place for all.

Punti positivi: Location view

Punti negativi: Fab location

Punti positivi: Ottimo hotel con camere vista mare , si vedono degli ottimi tramonti, colazione varia.Abbiamo prenotato a Royal Blue ma al check in ci hanno spostato nel Princess dove sono le suite , ottimo guadagno. Grazie

Punti negativi: Il ristorante a buffet non ci ha soddisfatto .Le pietanze non erano all'altezza delle stelle.

Punti positivi: Breakfast areas were fab and food marvelous - dining options all through the resort was wonderful.

Punti negativi: They don’t serve complimentary water in rooms and nearest supermarket is about 10 minutes walk away.

Punti positivi: Fabulous view, luxurious accommodation, friendly staff!

Punti negativi: Overall to eat/drink in the area is expensive, though this was the experience of the holiday not just the property!

Punti positivi: La camera con vista mare è indubbiamente affascinante.

Punti negativi: La colazione molto limitata. Il pane cattivo e la qualità del cibo mediamente bassa.

Punti positivi: I liked the comfort of the rooms, cleanliness and the location.

Punti negativi: Terrible staff, super rude. We had a problem with one of the employees of the restaurant. The guy dropped a glass of water by accident. My husband got hurt. And the guy did not even apologize. He left the broken bottle on the floor and left. After few minutes, he came back and cleaned the floor. I said: “hey, You should have apologized“ and he answered: “it’s just water”. I couldn’t believe his attitude. It was super rude.

Punti positivi: Staff were very nice and helpful. The kitchens even made my teenager fries when he asked for them on room service even though they weren’t listed.

Punti negativi: The hotel lacked atmosphere as it was very big and not full. An option of a more casual menu at night would be useful when holidaying with fussy teenagers. Burgers and pizzas were available at Zoe’s bar till 6pm.We didn’t use the restaurants as we had to go into town for food they would eat.

Punti negativi: 5 stars price but not the service.

Punti positivi: Beautiful view of sea from our bedroom. Friendly staff.

Punti positivi: ottima posizione direttamente sul mare

Punti negativi: pessimo servizio della colazione

Punti positivi: Great location, 15 mins by bus from the old town.

Punti negativi: Breakfast was not bad, but you could add more meals for the kids

Punti positivi: Presidential suite was an unbelievable upgrade

Punti negativi: breakfast service a bit haphazard.

Punti positivi: Great hotel - lovey food, fantastic location.

Punti negativi: Perhaps a better explanation of facilities and the local area when checking in.

Punti positivi: It was like a Resort. We didn’t feel the need to leave for any meals or adventures because it was all their. Private Beach (rocky)...great restaurants and pools.