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Punti positivi: Great service and yummy food.

Punti negativi: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!

Punti negativi: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Punti positivi: My bag was lost!

Punti negativi: To have my bag delivered

Punti negativi: Things were very scratched

Punti positivi: Exit row seating for no extra charge

Punti negativi: Seat mate not friendly

Punti positivi: The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us.

Punti negativi: The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically.

Punti negativi: Im paid for confort. But give a economic. Maybe mix with golairline.

Punti positivi: Once boarding was over, flight and crew were great.

Punti negativi: Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated.

Punti positivi: All went right namely the seats but the luggage condition is the worst

Punti negativi: Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France

Punti positivi: Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight

Punti negativi: The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow

Punti positivi: Entertainment programs

Punti negativi: New variety of food

Punti positivi: It was very comfortable and pleasant.

Punti negativi: Could be a little better the service, the dinner was late

Punti negativi: Service was bad.

Punti positivi: Usual overall great service.

Punti negativi: They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated.

Punti positivi: customer service of crew was good.

Punti negativi: there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners.

Punti positivi: Comfortable seats. Fast boarding and unboarding.

Punti negativi: Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!

Punti positivi: Crew was very friendly. Liked that you can see how far away and how much longer the flight was.

Punti negativi: Flights to be more on time

Punti negativi: Everything was geeat

Punti positivi: We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed.

Punti negativi: Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!

Punti negativi: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...

Punti negativi: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.

Punti positivi: The crew was pleasant overall, for the most part and the food was pretty good.

Punti negativi: The leg and elbow room were very tight and uncomfortable, especially during meals.

Punti positivi: The crew was good

Punti negativi: I’m writing from the airplane, more than 1hour to reach the terminal and the assigned parking spot....why????

Punti positivi: The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.

Punti negativi: The whole experience was positive.

Punti positivi: Nothing

Punti negativi: Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost.

Punti positivi: The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!

Punti positivi: Good AC - very important, calm and nice atmosphere. Very friendly staff.

Punti positivi: Pleasant crew. Appropriate and efficiently served snack.

Punti negativi: Boarding and disembarkation were slow.

Punti positivi: The crew were excellent and seats were comfy.

Punti negativi: Headphones for the entertainment centre.could have been better. Sound quality not great.

Punti positivi: Reclinable seats.

Punti negativi: The food!! The lights could be dimmed as it was a night flight.

Punti negativi: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Punti positivi: Great crew

Punti negativi: Thank you

Punti positivi: Food was quite good, and they were great about continually offering beverages throughout the flight.

Punti positivi: Nothing

Punti negativi: Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!

Punti positivi: Flight attendants were nice

Punti negativi: Food quality

Punti negativi: The entertainment choices needs updates and more varieties I believe.

Punti positivi: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Punti negativi: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Punti negativi: Free coffee

Punti positivi: It was okay. I slept mostly. The crew was professional and friendly.

Punti negativi: Even thought I got off a plane and direct to another I had to to go through security again. This meant I had no time to get any food or drink. I got to the new gate after boarding had started. Again, the flights were to close together.

Punti positivi: Pilot is polite Flight is on time I git in earlier flight than my scheduled one Ground crew at check in counter is quite pleasant

Punti negativi: Air craft is quite old Wish it could be newer

Punti positivi: No room. Delays.

Punti negativi: Board me 1st.

Punti negativi: The time of the flight was super late. I wish we could have left earlier. All other aspects were fine.

Punti positivi: Crew was amazing

Punti negativi: Seats are too close together

Punti positivi: Service

Punti negativi: All was as good as expected

Punti positivi: fast efficient boarding.. quick flight..comfortable

Punti negativi: Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???

Punti positivi: THE FLIGHT WAS PLEASANT

Punti negativi: I DIDNT LIKE THAT THE TICKET I BOUGHT DIDNT HAVE LUGAGE INCLUDED! I HAD TO PAY 100 EUROS FOR 1 LUGAGE. I COULD BELIEVE A LONG COURSE FLIGHT, A 10 HOURS FLIGHT AND NO LUGAGE! VERY ANOYING!

Punti positivi: Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines

Punti negativi: The Kayak website sucks

Punti positivi: Crew very friendly

Punti negativi: The process for getting ready to board was a little chaotic

Punti positivi: The crew was really nice

Punti negativi: The food and proving more snacks and drinks

Punti positivi: Snacks were okay.

Punti negativi: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.

Punti positivi: Crews are nice n snacks are okay.

Punti negativi: Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!

Punti negativi: The A330 really needs a makeover... Other airlines offer a better service in Business class

Punti positivi: Volo piacevolissimo. Atterraggio perfetto. Perfetto orario

Punti negativi: I paid extra for the seat but it was very cramped.

Punti positivi: Information easily available staff friendly

Punti negativi: The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit

Punti negativi: Direct flights to and from South Africa to USA not via Middle East

Punti positivi: Service and drinks