Trova voli economici per New York

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti negativi: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "tutto"

Punti positivi: "Guess what, we took off and arrived on time!"
Punti negativi: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"

Punti negativi: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."

Punti negativi: "There was no food or entertainment offered."

Punti positivi: "The food was great and the staff were excellent."
Punti negativi: "The entertainment selection was limited and there were no live channels - just prerecorded content"

Punti positivi: "Flight was on time with friendly crew"
Punti negativi: "Backup plane from the 90s had broken entertainment system"

Punti positivi: "On time, movies, service staff"

Punti positivi: "Staff efficient."
Punti negativi: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."

Punti positivi: "Nice staff, comfortable."
Punti negativi: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."

Punti positivi: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Punti negativi: "Leg room could be more generous but then again I’m 6’3” so it is what it is."

Punti negativi: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."

Punti positivi: "Really good price, excellent service."
Punti negativi: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"

Punti positivi: "Food was good and so was the entertainment on board"
Punti negativi: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"

Punti positivi: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Punti negativi: "No major complaints on this flight."

Punti negativi: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."

Punti negativi: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."

Punti positivi: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Punti negativi: "No free booze!"

Punti positivi: "I am vegetarian with no egg fish or meat. I didn't get any choices"

Punti positivi: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Punti negativi: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Punti positivi: "They were very accommodating to alternate diets. All staff were very friendly and helpful"

Punti positivi: "Comfy seats. Good good service. Great video options."
Punti negativi: "SAS staff seems sort of cold and cranky."

Punti positivi: "The food was excellent and the flight was smooth."
Punti negativi: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."

Punti positivi: "Flights on time"
Punti negativi: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"

Punti positivi: "Real meals"

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "Super"

Punti positivi: "Good choice of movies."
Punti negativi: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."

Punti positivi: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."

Punti positivi: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Punti negativi: "Could use some improvements on comfort and efficiency"

Punti positivi: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Punti negativi: "I didn't get a window seat and it was a little bit tight."

Punti positivi: "SAS is the best airlines !!"

Punti positivi: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Punti negativi: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."

Punti positivi: "Temperatures was good not very hot. Has a handicapped bathroom."
Punti negativi: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"

Punti positivi: "personnel is very courteous."
Punti negativi: "cofee is terrible."

Punti positivi: "On time and smooth travel."
Punti negativi: "No choice in dinner items."

Punti negativi: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Punti positivi: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Punti negativi: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."

Punti positivi: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"

Punti positivi: "as advertised - premium economy"
Punti negativi: "no complaint or concern"

Punti negativi: "I lost my luggage!!!"

Punti negativi: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."

Punti positivi: "Everything was great, food, blanket & pillow, movies, friendly service."
Punti negativi: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Punti negativi: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"

Punti positivi: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Punti negativi: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."

Punti positivi: "Punctual"
Punti negativi: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."

Punti negativi: "Flight crew was rude"

Punti negativi: "Food"

Punti positivi: "Crew have specific instructions and we're lovely"
Punti negativi: "Recommending people don't push the seat back as the coach class is very tight"

Punti negativi: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."

Punti positivi: "Same comments"
Punti negativi: "Same comments"

Punti positivi: "Could not get seat assignments online when checking in."

Punti positivi: "Professionalism and courtesy!"

Punti negativi: "chaotic boarding process"

Punti positivi: "Nothing"
Punti negativi: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"

Punti positivi: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Punti negativi: "Getting to our connection was awful. Prescreening getting into the US was terrible. Got selected for special screening and the officers said the gate knew we were held up there. Only had one hour to reach connection. Lost an immense amount of time getting swabbed and patted down. The gate was closed when we arrived. Had to run to the gate. By accident we found out the gate was closed from someone who happened to hear word that we were looking for the gate to JFK. Almost didn’t get on the flight. If we didn’t run who knows if we would have made it. If you are only giving people an hour to get to their connection, then don’t let them get held up for 40 minutes. It’s idiotic."

Punti positivi: "Nothing"
Punti negativi: "Everything. 'Nuff said."

Punti positivi: "The fly from London to new work was very good Very comfortable , there were many empty seats since the Hamburg airport on Sunday had a mayor outage And we were forced to change our fly and stay one more day , the representative on the phone were very helpful! When we contact them to check out fly"
Punti negativi: "We lost a day since we supposed to return on Monday but because the outage we were forced to stay one more day in our hotel at our own expense We had pay for insurance but not sure if was cover at that moment we were tired and frustrated since they block the entry to the airport and we were force to turn around and go back to our hotel witch was hrs away , couldn’t Get nothing near by everything was bucked and all airports around as well The return was very stressful but we enjoy our stay in Germany"

Punti positivi: "See above."
Punti negativi: "See above."

Punti positivi: "Aer Lingus does a fantastic job with everything. They are fast and efficient and super hospitable."
Punti negativi: "I always wish I had a bit more room."

Punti positivi: "Crew was courteous and efficient."
Punti negativi: "Boarding was comical. This was the one place in the airport where there is no attempt to establish a queue area. I don't get it. Plane audio for pilot and crew announcements was poor. Nobody could hear what was being announced. Entertainment audio was very poor - which on a long flight can make a big difference. Even tried my own earbuds and it did not help."

Punti positivi: "Never made the flight"

Punti positivi: "Pre clearance in Dublin Lounge Seat facilities"

Punti positivi: "All worked smoothly"
Punti negativi: "Service and friendliness"

Punti positivi: "average to below average"
Punti negativi: "robbery for a small glass of wine - $8"

Punti negativi: "Overall good experience"

Punti positivi: "The charm and warmth of the Aer Lingus hostesses make them the best in the world !"
Punti negativi: "Arriving at JFK and there was no gate for us . We drove around for 3 hours before we could disembark. Why is JFK such a mess ?"

Punti negativi: "i think the chairs could be more comfortable"

Punti positivi: "It was just cooln"
Punti negativi: "Nothing"

Punti positivi: "Seats are comfortable, information freely given by pilots and crew, entertainment and food first rate, all in all a much more pleasant experience than I expected for a long cross ocean flight."
Punti negativi: "It is necessary to get up and move around on a long flight and it just isn't easy with the seat configuration."

Punti negativi: "Need Fruits, vegetables, salads, fresh fish,"

Punti positivi: "Everything was great"
Punti negativi: "nothing"

Punti positivi: "I had not pre-ordered a vegetarian meal, and there were no extras, but one of the flight attendants gave me a fruit salad from one of the crew's meals."
Punti negativi: "The sound quality for the announcement system and the headphones was really bad, so I could never understand what anyone was saying. The crew is very formal and sometimes curt and borderline rude. They just seem very inflexible and seem to put rules before people."

Punti positivi: "The seats were comfortable."
Punti negativi: "Super tiny drink sizes. The tv did not work and the crew was incompetent/ didn't care to find a fix or compensation. The crew also was rude and ignored customers when able. The ticket listed that boarding was over 2 hours before take off, but didn't board until much later."

Punti positivi: "Unacceptable never again will I recommend you"
Punti negativi: "Utterly unprofessional"

Punti positivi: "They were really good with my daughter who was very scared of flying"

Punti negativi: "Worse experience ever!!!!"

Punti positivi: "The opportunity to land close to home."
Punti negativi: "Nothing"

Punti positivi: "Everything except the amt of room"

Punti negativi: "wi fi a bordo;"

Punti positivi: "had to purchase tea and snacks"

Punti positivi: "Ride was smooth from Dublin to New York"
Punti negativi: "The food was horrible, and the prices were high.The seats that we got were small and had no space to move around. And the seat I was in had a broken headphone jack, so I had to ride the whole 6 hour plane ride looking at a tv screen with no sound!"

Punti positivi: "On time great stewardesses"
Punti negativi: "Nothing"

Punti positivi: "TRANSITION IN BOARDING INTO DUBLIN TO USA LITTLE CONFUSION WORRY ABOUT BOARDING ON TIME"

Punti negativi: "the staff was rude"

Punti negativi: "Most airlines do boarding by letting people who seat in the back of the plane first. Air Lingus let all people go in at the same time which causes chaos."

Punti positivi: "the check-in representative was extremely courteous"

Punti negativi: "Service on board"

Punti negativi: "Because I didn't make it and I want my money back"

Punti positivi: "The plane was comfortable, the seats had a decent amount of room, the crew was friendly."
Punti negativi: "The plane was sitting at the gate for at least three hours before we boarded, and then they found a problem to fix. We took off almost an hour late. There wasn't enough barbecue chicken for everyone so they ran out halfway through the flight, so I had no choice but to eat the other option which was really unappealing. When we landed we couldn't go anywhere because it took 20 minutes to get a paramedic on board for another traveler."

Punti negativi: "I requested an aisle or window seat and was not able to get one."

Punti positivi: "Easy check in at Dublin. Got upgrade to good seat near front."
Punti negativi: "Did not enjoy the lunch served. Spicy food."

Punti positivi: "nothing"
Punti negativi: "it was cancelled"

Punti positivi: "It was on time. Going through customs in Dublin. Boarding went smoothly."

Punti positivi: "US Customs pre clearance saved us a lot of time at JFK."

Punti positivi: "I like that the flight took off on time and got there a little early. I was so worried about delays. Going and coming back was on time."

Punti negativi: "Food, all flights—ugh!! Basically bad school lunches."

Punti positivi: "Friendly and courteous"
Punti negativi: "Like that is good"

Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"

Punti positivi: "yes"

Punti positivi: "Boarded on time, flight crew was friendly, nice amenities like pillows, headphones and blankets."
Punti negativi: "The food was ok could be better and WiFi didn’t work."

Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"

Punti negativi: "The food"

Punti positivi: "Ok"

Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."

Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"

Punti positivi: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."

Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"

Punti positivi: "The pilot did an excellent job navigating through rough weather."
Punti negativi: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."

Punti positivi: "Service"
Punti negativi: "Too many people and little space to move"

Punti positivi: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Punti negativi: "Very slow & chaotic boarding process."

Punti positivi: "Nothing"
Punti negativi: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."

Punti positivi: "There was nothing to like about Iberia"
Punti negativi: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."

Punti positivi: "n/a"
Punti negativi: "Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable."

Punti positivi: "Bumped up to better seats than we paid for. More space mkes a long ride easier."

Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"

Punti positivi: "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Punti negativi: "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"

Punti negativi: "Un po’ tutto"

Punti positivi: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Punti negativi: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"

Punti positivi: "Boarding process was smooth."
Punti negativi: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "Had to take a flight to New York 2 days later, then drive back home"

Punti negativi: "They didn’t let me check in or on the flight. Boarding was a disaster for others on my previous flight who were making this connection and British Airways, Iberia, and Kayak had TERRIBLE customer service when helping me (or refusing to help me) rebook my flight. I will never again use any of these companies. I’d rather walk to Europe."

Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"

Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"

Punti positivi: "Crew was very helpful and caring"
Punti negativi: "Boarding and how our hand lugagge was handled"

Punti positivi: "Overall was good but had lost luggage"
Punti negativi: "Entertainment"

Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"

Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."

Punti positivi: "I liked the in flight entertainment system. The food was good also and, the flight attendants."
Punti negativi: "The legroom was not that good, but it was ok. Overall it was ok"

Punti positivi: "Entertainment package consisting of up-to-date TV shows/ series and movies that have recently been released. The time passed by faster than expected with this. The meal plan was better than some restaurants. With Meatballs being the main course followed by rice & veggies and finished with the sugar cake."
Punti negativi: "Having the seat by the bathroom. Even though passengers were instructed not to form a line, they did and were encroaching in my personal space for the majority of the flight. Though this is not an airline issue, it did effect the comfort of the 4.6hr flight."

Punti negativi: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."

Punti negativi: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."

Punti positivi: "Excellent"

Punti positivi: "The flying crew was OK."
Punti negativi: "The company is not good on following schedules, jeopardizing people's duties and responsibilities. Definitely not recommending this company to anyone!"

Punti positivi: "Very limited - no vegetarian option. Was not enough quantity. No snacks in between"

Punti negativi: "Lack of organization"

Punti positivi: "Everything"
Punti negativi: "I really enjoy flying in your airline"

Punti negativi: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"

Punti positivi: "Not enough vegetarian meals."

Punti negativi: "my bag was lost"

Punti positivi: "We like the food, the entretenment service, the airplane was new and flight attendants was very polite !!!"
Punti negativi: "Nothing"

Punti positivi: "Nothing"
Punti negativi: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."

Punti positivi: "great leg room and food"
Punti negativi: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."

Punti positivi: "The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!"

Punti positivi: "The crew was super nice. Everything went smoothly."
Punti negativi: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Personale cordiale e disponibile."

Punti negativi: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."

Punti negativi: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Punti negativi: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"

Punti negativi: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Punti negativi: "poor and cheap plane"

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"

Punti positivi: "Movies"
Punti negativi: "Food"

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti negativi: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti negativi: "flight was delayed. ended up missing our flight from newark home."

Punti positivi: "Everything smooth!"

Punti positivi: "Flight crew was friendly."
Punti negativi: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."

Punti negativi: "was delayed 2 hours"

Punti negativi: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Punti positivi: "Allw"

Punti negativi: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Punti negativi: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"

Punti positivi: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Punti negativi: "Can't think of anything."

Punti positivi: "Employees are very nice."

Punti positivi: "since it was an older plane maybe it had more leg room"
Punti negativi: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Punti positivi: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Punti negativi: "Plane was a little warm. Would have liked more information in English."

Punti negativi: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "So accommodating!! Top of the line!"

Punti positivi: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Punti negativi: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"

Punti positivi: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."

Punti positivi: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Punti negativi: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."

Punti negativi: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Punti positivi: "Nice refreshments, friendly attendants"
Punti negativi: "It took a very long time to check in and board."

Punti positivi: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Punti negativi: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."

Punti positivi: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Punti negativi: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."

Punti positivi: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Punti negativi: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."

Punti positivi: "lots of food and drink"

Punti positivi: "Meal was good."
Punti negativi: "Service was poor, the seat was not comfortable."

Punti positivi: "The movie selection was good."
Punti negativi: "Food was pretty bad, the flight attendant was unfriendly, which is unlike any Portuguese we have met in our trip, maybe she was just having a bad day."

Punti positivi: "Great crew."
Punti negativi: "No air from above. Just an all around bad flight with so many problems."

Punti positivi: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Punti negativi: "Nothing"

Punti positivi: "Generally good and professional."
Punti negativi: "One washroom was permanent;y dirty because the FLUSH mechanism wasn't performing well. Another washroom was permanently locked - causing higher traffic in the remaining washrooms."

Punti negativi: "Sedili troppo vicini. Spazio ridottissimo"

Punti negativi: "Personale di bordo poco simpatico come sempre Spazio ridotto fra le poltrone"

Punti positivi: "Food OK, seating OK, crew professional."
Punti negativi: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "Great plane B 787"
Punti negativi: "Paid online for food and most choices gone Overpriced"

Punti positivi: "Where we sat."
Punti negativi: "Earphones plug ins were scanty in their connections"

Punti positivi: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Punti negativi: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"

Punti positivi: "Efficient and quick, no issues."

Punti positivi: "Service"

Punti positivi: "I loved everything!"

Punti positivi: "We got there without crashing."
Punti negativi: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."

Punti positivi: "Got to Newark fast luggage was off plane very quickly"
Punti negativi: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"

Punti negativi: "Flight was on time"

Punti negativi: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."

Punti positivi: "Friendly staff"
Punti negativi: "No food selections available Better movie selections"

Punti positivi: "Some of the roomiest most comfortable seats out there. Lovely staff."

Punti positivi: "Airplane was very clean. Flight was smooth and timely"
Punti negativi: "Food was terrible. Certain attendant was condescending and rude for absolutely no reason."

Punti positivi: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Punti negativi: "Baggage pick-up facilities at Newark Airport"

Punti positivi: "N/A"
Punti negativi: "Incredibly disorganized"

Punti positivi: "The crew was outstanding - pleasant and efficient."
Punti negativi: "Entertainment: movie selection very limited."

Punti positivi: "Very good overall."
Punti negativi: "Entertainment selection poor and dated."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "All of it"

Punti positivi: "Entertainment system. Flight crew."
Punti negativi: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."

Punti positivi: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Punti negativi: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."

Punti positivi: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Punti negativi: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."

Punti positivi: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"

Punti positivi: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."

Punti positivi: "at least we wereat a part of the wedding"
Punti negativi: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"

Punti positivi: "Nothing special."
Punti negativi: "Not apply."

Punti negativi: "There was no wi-fi!!!"

Punti negativi: "Never on time"

Punti negativi: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"

Punti positivi: "Airbus 787"

Punti positivi: "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"

Punti negativi: "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."

Punti positivi: "the service was excellent"

Punti positivi: "I got home, it was delayed but not badly"
Punti negativi: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"

Punti positivi: "Tv options"
Punti negativi: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."

Punti negativi: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."

Punti positivi: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Punti negativi: "Did not have food options I wanted - ran out."

Punti negativi: "Delayed 3 hours"

Punti negativi: "They wouldn't seat us together"

Punti positivi: "Efficient boarding and unloading. Cabin service was fine but the food in economy was marginal."
Punti negativi: "The food was too TV dinner like. Lufthansa did much better."

Punti positivi: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"

Punti positivi: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Punti negativi: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."

Punti positivi: "Everything was great I had a Blast"

Punti positivi: "wonderful plane"
Punti negativi: "NO WIFI!!!"

Punti positivi: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Punti negativi: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."

Punti negativi: "Horrible to say the least Never made it to Toronto"

Punti negativi: "it was delayed for 1 hour"