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Arrived Early!

Left Late :-)

Nothing really

Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

Good service onboard, good food. On time.

Crew was pleasant there were many seats vacant

Flight boarding starte 25 minuets late

Crew was pleasant

Boarding started 20 minuets late

Change of gate at BCN with no notification

Crew was pleasant

Little hot on the plane

787 is an excellent plane and I could sleep a little

I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for.

The plane wasn't totally booked and very clean

i liked the food and the crew. they were nice.

the flight was good. nothing to not like.

Overall everything was great

None

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

When we finally took off.

Flight was delayed >3.5 hours because of an "electrical problem affecting in-flight entertainment system and 1st and Business Class seats. After powering down the aircraft c. 3 times at 11:15pm CT the electrical system miraculously worked as normal.

I would like a refund on my ticket

I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay

I liked the food, the crew, the service

The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow

Nice staff, very professional and helpful.

Absolutely everything perfect.

Through my own fault I ordered a different seat instead of window seat. :)

Food was Fantastic, Air France the Best on Air.

Flight was delayed.

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

flight attendant found me a seat away from the screaming babies.

I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!

Two flights same food... Too bad

on time no hassle

nothing in particular

The flight was nice and the people were friendly and good

My stroller’s leg got broken and I did report

Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!

Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor.

I find Air Canada is often delayed and this flight was no exception. We took off two hours later than our scheduled departure.

Delayed by two hours.

The stewardess was top-notch, professional and friendly

personale cordialissimo e aereo pulito

The crew was nice and made up for the nasty attitude of the lady at check in who pretend she could not find my reservation

First, they were unable to find my reservation for the return flight second they refused to assign me a seat Third they put me on stand by keeping me waiting for confirmation When I was finally allowed to board I had a terrible seat surrounded by screaming toddlers!!!

Food and service

Entertainment lacking on a transatlantic flight

We stood in a crowded area after our documents were checked and they would not let us on the plane. 100+ people crammed in a small space, standing and waiting, with all of their bags and everything. what a disorganized Airline!

The seats would recline too far so that people behind would get their range of motion uncomfortably limited.

i liked the food and the crew. they were nice.

the flight was good. nothing to not like.

The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok.

I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed.

Hard working on board crew

check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time.

I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

Good service onboard, good food. On time.

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

I would like a refund on my ticket

I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

Kind crew helping a frightened passenger

Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?

I liked that the flight was not full, therefore allowing additional room.

However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.

Boarding was late again, 25 minutes this time Seats are Too Tight

La bevanda

Cambio posto

Crew was pleasant

Boarding started 20 minuets late

Good flight

Too short time between the flights, almost lose the connecting flight.

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

Staff friendly, free movies on the plane.

Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.

personale cordialissimo e aereo pulito

Customer service in Milan was great. Crew was very nice

Kayak was misleading didn't tell us about extra fee for bags. Customer service in NYC was super rude.