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Punti positivi: Crew seemed happy

Punti negativi: Absolutely no leg space and I'm only average height

Punti negativi: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Punti positivi: We finally got there.

Punti negativi: Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane.

Punti positivi: the crew was attentive.

Punti negativi: the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given

Punti negativi: The boarding

Punti negativi: Check in 80 minutes

Punti positivi: Nothing except that my seat reclined far enough.

Punti negativi: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.

Punti positivi: Customer service in Milan was great. Crew was very nice

Punti negativi: Kayak was misleading didn't tell us about extra fee for bags. Customer service in NYC was super rude.

Punti positivi: Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly.

Punti positivi: Crew was great.

Punti negativi: Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination.

Punti positivi: The AA staff was incredibly nice to us. The facilities our check in at DCA that got us on faster and the staff at CLT very nicely got us on to an earlier flight. They were awesome!

Punti negativi: The entertainment options are great but the interface is annoying and difficult to use. -connecting to the WiFi was wonky -working between the apps and browser page was annoying -rewind/fast forward controls overly sensitive

Punti positivi: Hound crews are helpful in fixing up our seats

Punti negativi: Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function

Punti positivi: Food was quite good, and they were great about continually offering beverages throughout the flight.

Punti positivi: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Punti negativi: I expected more from airlines lake Austrian.

Punti positivi: Nothing

Punti negativi: Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!

Punti positivi: Entertainment players

Punti negativi: Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late.

Punti positivi: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Punti negativi: A queuing system would be better-it was a bit disorganised at Amsterdam!

Punti positivi: Friendly crew

Punti negativi: Can’t think of anything

Punti positivi: Slow service.

Punti negativi: Better communication!

Punti negativi: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Punti positivi: Puntualità, siamo partiti in tempo e arrivati a destinazione addirittura con 25 minuti in anticipo, un vero record. Check in veloce.

Punti negativi: Manca in assoluto la cordialità e simpatia al counter, le signorine sono stressate e scorbutiche, ci domandiamo se forse le condizioni di lavoro siano peggiorate per loro, non troviamo un'altra spiegazione. A bordo dell'aereo tutto quello che riguarda l'intrattenimento, video film, air show , musica assolutamente scadente, parlo della tratta Roma Sao Paulo, vecchi aerei datati con le apparecchiature e schermi vecchissimi e addirittura mal funzionanti. Il cibo un altra pecca, con tutto rispetto ,ma forse si mangia meglio alla mensa della Caritas. Nota dolente, finito il pranzo manco il caffe ci hanno offerto nonostante il sacchettino con il cucchiaino e zucchero fosse presente. Come detto prima la maggior parte della crew sono altezzosi e depressi. Il comandante parlò al decollo e non si è più sentito dopo un viaggio durato 12 ore, tratta fatta di giorno quindi una parolina la poteva sprecare durante la traversia, che ne so il tempo, il volo, turbolenze ecc.

Punti positivi: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda

Punti negativi: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.

Punti positivi: Good flight. Crew was nice.

Punti negativi: Better entertainment

Punti positivi: the flight was on time

Punti negativi: for sure the seats, the screens and the bathrooms. the plane was soooo old!

Punti positivi: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.

Punti negativi: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.

Punti positivi: At least the crew was friendly

Punti negativi: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Punti positivi: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Punti negativi: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Punti negativi: The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester

Punti negativi: It could have been better if my luggage didn’t go missing

Punti negativi: The worst airplane in terms of seating space and comfort.

Punti negativi: For such a long trip, a better aircraft would have been better,

Punti positivi: Efficient boarding and friendly crew

Punti positivi: Service.

Punti negativi: Space in between seats - very tight

Punti negativi: Still waiting for luggage 2 hours after arriving.

Punti positivi: Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food.

Punti negativi: More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered.

Punti positivi: The entertainment was good and not laggy.

Punti negativi: The seats are too small, and close together. The back rests feel 90 deg when upright. The staff are dry and harsh (On both flights.) Boarding and unboarding through the runway, in a very crowded bus. The planes got uncommonly hot before the air conditioning started, with many passengers starting t

Punti negativi: Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew.

Punti positivi: Good onboard service, comfortable seat, flight was timely.

Punti negativi: Preposterous delay at check-in for a sky priority and business class passenger, fully disorganized boarding procedure that staff don't know how to handle, and one female flight attendant in particular who chatted way too loudly with her colleagues during takeoff and landing.

Punti positivi: short flight

Punti negativi: noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :(

Punti positivi: The A330 was comfortable and the crew was efficient and cheerful.

Punti negativi: Delta is the best experience we've had of late.

Punti positivi: Seats were comfortable.

Punti negativi: Free coffee and soft drinks. It is a 3 hour flight.

Punti negativi: Reclining seats

Punti negativi: The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later. Food was awful. On the first flight they skipped me for drink service entirely.

Punti positivi: The crew was amazing.

Punti negativi: My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler.

Punti positivi: Expedited service. Arrived early. Great onboard staff service.

Punti negativi: Small screens for media viewing.

Punti positivi: It was great to miss my flight and the plane was still in the hanger. There was no personnel there because the connecting flight was over a hour late and norweigen didnt composite for people in wheel chairs that was left to walk to the departure gate that was far and in another building. Really like to thst again never.

Punti negativi: I didnt like on my way from newark to Rome Italy with a handy cap 80 yr old couldnt get out of the seat because the stewardess didnt know how to put the arm rest up so it would be easier for her and my self to get out to go to the toilet. Didnt like that diebetic food was delivered to thoes people in first rather with the rest. If u mark it then all should be the same.

Punti positivi: Nothing, this was the worst experience ever.

Punti negativi: 1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw.

Punti negativi: Lost baggage and no updates about any searching process

Punti positivi: Meal surprisingly good. Crew friendly, professional, and efficient.

Punti negativi: Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible.

Punti negativi: BOTH OF MY CHECKED IN LUGGAGE WERE LOST

Punti positivi: Great crew support & well above the typical airline food.

Punti negativi: USB charging ports would been nice

Punti positivi: I managed to get on an earlier flight with a standby ticket.

Punti negativi: First, my original flight got delayed to an arrival time that would’ve made me miss the last shuttle to my final destination. My options were either to stay overnight in Vancouver or hire a taxi. Both options would’ve cost me at least $300. Thankfully I had a longer layover in Toronto that gave me some buffer. Otherwise, it would’ve been an additional expense.

Punti negativi: Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it.

Punti positivi: Everything except delay

Punti negativi: Nil

Punti positivi: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Punti negativi: Boarding could be a little bit more organized

Punti positivi: Fantastic crew!

Punti negativi: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.

Punti positivi: Nothing really

Punti negativi: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Punti positivi: Comfy seats in coach!

Punti positivi: Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.

Punti negativi: Seats and entertainment