Trova voli low cost per New York Internazionale John F. Kennedy

Punti negativi: It’s very very poor and flight radar is below average

Punti negativi: The seat didn’t recline and the entertainment didn’t work

Punti negativi: Leg room was terrible in economy and food was poor from the USA

Punti positivi: Seat was both comfortable and spacious. Crew were very attentive and personable.

Punti negativi: Really great flight. Can’t say enough about it.

Punti negativi: they must work on quality and price

Punti negativi: Strike delay. Very poor food. Cramped chairs. I flight entertainment

Punti positivi: Personale gentile

Punti negativi: Imbarco

Punti negativi: Eccessivo ritardo

Punti positivi: Plane was half empty, so I could lay down over 4 seats.

Punti negativi: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?

Punti positivi: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours

Punti positivi: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends

Punti negativi: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.

Punti negativi: They lost my bag and I still haven't heard from them

Punti positivi: Nothing

Punti negativi: Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude

Punti positivi: Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water

Punti negativi: Took to long to service, and customer service was lacking

Punti positivi: Puntual en horas de salida y llegada

Punti negativi: Son muy incómodos los asientos para un vuelo trasatlántico

Punti positivi: Crew was friendly, booked seat was good.

Punti negativi: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.

Punti positivi: The seat was awful. Narrow with little leg room , hard on the backside, minimal recline.

Punti negativi: See above

Punti negativi: No delays

Punti positivi: No idea why BA charge for food and drink - budget airline trait

Punti positivi: I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers.

Punti negativi: I honestly had no issues with my flight.

Punti positivi: Food was really hot & good customer service

Punti positivi: The crew was friendly and helpful.

Punti positivi: Crew were very nice and accommodating. Chocolate always appreciated!

Punti negativi: The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight

Punti positivi: 2 free checked bags

Punti negativi: Very long wait time.

Punti positivi: Super friendly

Punti negativi: Maybe a hot meal?

Punti positivi: Personale cordiale e disponibile.

Punti positivi: Crew was great and seats had footrests.

Punti negativi: Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again.

Punti positivi: Quick boarding and departure. Good selection of films.

Punti negativi: Customer service. Leg room.

Punti positivi: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.

Punti positivi: Air crew was super and seats comfortable

Punti negativi: Everything was super thank you

Punti positivi: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases

Punti negativi: Not enough room with the seats if someone reclines in front of you.

Punti negativi: They ran out of food by the time they got to the back of the plane.

Punti negativi: It was great fir a short flight. And they got me there early.

Punti negativi: Superb service on board and at kiosk!

Punti positivi: Crew great.

Punti negativi: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.

Punti negativi: The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester

Punti positivi: On time

Punti negativi: Free bags under Corbin

Punti positivi: At least the crew was friendly

Punti negativi: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Punti positivi: Nothing

Punti negativi: Everything

Punti negativi: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Punti negativi: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.

Punti negativi: Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update.

Punti positivi: Reclinable seats.

Punti negativi: The food!! The lights could be dimmed as it was a night flight.

Punti positivi: Professional crew. Good simple check in.

Punti negativi: Nothing.

Punti positivi: Pleasant crew. Appropriate and efficiently served snack.

Punti negativi: Boarding and disembarkation were slow.

Punti positivi: Boarding was quick and flight was calm

Punti negativi: The coffe and breakfast.

Punti negativi: Seat assignments sucked. Could not seat together

Punti negativi: Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.

Punti positivi: La capo equipaggio preparatissima, finalmente un inglese inappuntabile negli annunci e una dizione più che perfetta negli annunci anche in italiano. Gentilezza e professionalità oltre le aspettative.

Punti negativi: Alitalia dovrebbe reintrodurre lo snack a bordo. Solo bevande al carrello. I biglietti costano di più ed giusto aspettarsi piccole differenze rispetto voli low-cost.

Punti negativi: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time

Punti negativi: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.

Punti positivi: Not much was good

Punti negativi: Horrible check in experience. Obviously not a company used to valuing hospitality.

Punti positivi: only non stop flight from Milan to San Francisco

Punti negativi: N/A

Punti positivi: amazing customer service, and incredible food/beverage options

Punti negativi: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating

Punti negativi: Mejorar las oferta de películas abordo

Punti positivi: on time; boarding was smooth; leg space was good

Punti negativi: wifi was not working; food was below average; movie selection options poor

Punti positivi: Crew was amazing and seats were comfortable.

Punti positivi: The crew and snacks

Punti negativi: They take the headphones about an hour before landing which isn’t ideal.