Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "10/10 would recommend.."
Punti positivi: "The crew was amazing. They left snacks and drinks out in between service."
Punti positivi: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Punti negativi: "Need more leg room. Cramped for 8 hours is not a good thing"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Ok"
Punti negativi: "Flight was late"
Punti negativi: "Food could be better"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Outstanding service by the crew."
Punti negativi: "Seats in economy area little cramped"
Punti positivi: "The movie"
Punti negativi: "More space! The crew could have been nicer"
Punti negativi: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Punti negativi: "entertainment sound"
Punti positivi: "Crew was attentive and overall I enjoyed the flight"
Punti negativi: "Food could have been better"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Responsive excellent crew."
Punti negativi: "Long waits to get to the bathroom. Plane dated."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "The food and service."
Punti positivi: "Professional courteous staff"
Punti negativi: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Punti positivi: "Customer service is excellent."
Punti positivi: "Crew great service"
Punti negativi: "Boarding was slow —delayed takeoff for nearly an hour"
Punti positivi: "Entertainment"
Punti negativi: "I would have liked a better selection of movies and TV series and games"
Punti positivi: "We did not get on any flight to NY!!!!"
Punti positivi: "Not applicable"
Punti negativi: "See above."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Flight was fine"
Punti negativi: "Check in at Nuremberg terrible"
Punti positivi: "Boarding music"
Punti negativi: "Changed our seats after check in"
Punti positivi: "He service was fantastic."
Punti positivi: "always enjoying my swiss flights. Thanks guys good job"
Punti positivi: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Punti negativi: "Extra fees for checked bags"
Punti positivi: "Excellent organization, food and entertainment. Impeccable service."
Punti positivi: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Punti positivi: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Punti positivi: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Punti positivi: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Punti positivi: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Punti negativi: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Punti positivi: "The crew was amazing, also the service given since it was a long flight."
Punti positivi: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Punti negativi: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Punti positivi: "Short flight.."
Punti negativi: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Punti positivi: "Best services."
Punti negativi: "entertainment machine in my seat did not worked"
Punti positivi: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Punti positivi: "Food and entertainment"
Punti negativi: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Punti positivi: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Punti positivi: "The seat, the airport, the service"
Punti negativi: "The tight connection"
Punti positivi: "overall very satisfied"
Punti negativi: "no issues"
Punti negativi: "Major delay"
Primo volo cancellato e secondo in ritardo di 2 ore
Siamo partiti e le valigie sono arrivate tutto ok
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Punti positivi: "Amazing crew"
Punti negativi: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Punti positivi: "Easy and quick boarding."
Punti negativi: "Seat space was tight"
Punti negativi: "It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again."
Punti negativi: "Needs WiFi"
Punti positivi: "Friendly crew!"
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti negativi: "The food needs some improvement!"
Punti positivi: "Tutto bene"
Punti positivi: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Punti negativi: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Punti positivi: "Crew were very good"
Punti negativi: "We had a delay caused by over filling of fuel"
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti positivi: "Crew was mostly attentive and helpful."
Punti negativi: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "i liked crew's attitudes."
Punti negativi: "n/a"
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti negativi: "Nothing, not even water, was offered free"
Punti positivi: "Meals, crew, movies"
Punti negativi: "N/A"
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti negativi: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Punti positivi: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Punti negativi: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Punti positivi: "Crew was pleasant enough"
Punti negativi: "British airways is always delayed, I never make my connection, I had to be rescheduled on the way there and on the way home"
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti negativi: "They even charge for water, just like Easy Jet and the low price airlines. BA doesn’t accept US credit cards online, nor do they accept cash. The simple drink service takes forever. I feel sorry for the flight attendants who have to fill out paper credit card forms if you present an American credit card. It’s like we are back in the 1970s. Ridiculous. It’s a $45/bag charge to check your bag. That’s almost double the standard $25 for American carriers. May try to avoid BA in the future."
Punti positivi: "Friendly crew."
Punti negativi: "Flight delayed and missed connection. Ground crew in Rome assured there would be no further delays and connection would be made. Then plane was held on runway for 30 minutes after arriving 1.25 hour late. No complimentary drinks or snacks for a 3 hour flight. Landed 15min before connecting flight departed and was told by crew that a BA representative would be at gate to meet passengers who "missed" connection to LA, but no representative for the LA connection was present (only for other connections) though 20 passengers were on the same LA connection. Approximately 30 other passengers missed other connections. Was told that we would not make transfer to connection in same gate though we still had 10min before departure. At rebooking desk, was told "this happens all the time". Given meal vouchers to use at hotel by London Heathrow. Dinner voucher was valid only at hotel for a single dinner option (chicken, curry, salad, and water only - no juice nor soda, etc.)."
Punti positivi: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Punti negativi: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Punti positivi: "Timely"
Punti negativi: "Nithing"
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"
Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti positivi: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Punti negativi: "Deben mejorar la comodidad de los asientos"
Punti positivi: "Personale cordiale e disponibile."
Punti negativi: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Punti negativi: "The check in process was chaotic and slow. At one point there was one woman checking in 3 lines of people for 45 mins before help arrived"
Punti negativi: "Nothing"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti positivi: "crew was so very helpful. Food was surprisingly good"
Punti positivi: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Punti positivi: "Overall, the flight was good. Seats on the international flight could have been a bit more comfortable. Entertainment was available and satisfying. The meals were good. Crew was nice."
Punti negativi: "No entertainment, either video or audio."
Punti positivi: "Nice and easy. Very uncomplicated."
Punti negativi: "n/a"
Punti positivi: "Food was good, many options with entertainment"
Punti negativi: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Punti positivi: "Food was alright"
Punti negativi: "No entertainment, no charging port beyond row 15."
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti positivi: "Easy smooth transaction"
Punti negativi: "None"
Punti positivi: "Entertainment and seat space were great."
Punti negativi: "They somehow managed to lose the entire flights luggage"
Punti negativi: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Punti negativi: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."
Punti negativi: "Lost luggage. Late arrival. Had to run."
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti positivi: "Good food. More or less on time."
Punti negativi: "No electrical outlets."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti negativi: "I needed to cancel my trip and no one could help me. Even with a fee!"
Punti positivi: "business class was great seat comfortable the lounge was very nice"
Punti negativi: "Food on plane ok wish had more choices"
Punti positivi: "Friendly and helpful crew. Great food."
Punti negativi: "Tap said that they could not find my seat (even through I paid Kayak / Webjet) and my tickets were cancelled. I lost my flight back and had to stay two days extra in a hotel and lost a day of work. Will never buy here again"
Punti positivi: "The flight was uneventful."
Punti negativi: "The food was edible. The entertainment display was old. Not much leg room."
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti negativi: "No USB port"
Punti negativi: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"
Punti positivi: "Flight was on time and landed safely."
Punti negativi: "Boarding was quite chaotic. Seats were very cramped."
Punti positivi: "Crew"
Punti negativi: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"
Punti positivi: "Good entertainment system"
Punti negativi: "Flight crew could have been more polite"
Punti negativi: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."
Punti positivi: "The food and air conditioning"
Punti negativi: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."
Punti negativi: "The movies could have been better. Food was average."
Punti positivi: "Nothing."
Punti negativi: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Punti positivi: "Seats were big and comfortable with lots of leg room."
Punti negativi: "No entertainment on first 3 hr intra-Europe flight. Food was not good."
Punti negativi: "Flight left without us"
Punti negativi: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Punti positivi: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Punti negativi: "Nothing."
Punti positivi: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Punti negativi: "The seats, just were not comfortable enough for that long of a flight."
Punti positivi: "Great planes. Very professional and helpful staff. Lots of leg room"
Punti positivi: "None"
Punti negativi: "It did not included luggage cost which means i had to pay additional cost. You SHOULD state it in booking pages (NOT LINK). If i knew it i would never use TAP. I found direct flight, cheaper. I want you to pay back."
Punti negativi: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."
Tutto bene Partenza in orario.
Volo cancellato all'ultimo dopo 6 ore di ritardo.a compagnia aerea neanche garantisce il rimborso per l'hotel
Mancanza di personale al check in, coda infinita per spedire i bagagli, 45 minuti di attesa a bordo prima del decollo senza informazioni
Vueling looks very professional. There is an extra layer of safety about COVID I feel there is always a big risk of a delayed flight with Vueling. (That what’s the case) Otherwise, pleasant flight
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti negativi: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "worst airlineEVER , canceled the flight did'nt offer any help"
Punti negativi: "everything"
Punti positivi: "Save you money and avoid this airline."
Punti negativi: "Complete overhaul of the company."
Punti positivi: "La sinceridad del piloto al señalar que los retrasos se debieron a los proveedores de servicios en el aeropuerto de Roma"
Punti negativi: "Deberían mejorar la provisión de servicios aeronáuticos en Roma"
Punti positivi: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Punti negativi: "Boarding seemed to take and incredibly long time."
Punti positivi: "Cheaper"
Punti negativi: "Less delays"
Punti positivi: "Nothkng"
Punti negativi: "Everythkng"
Punti positivi: "Quick flight - friendly staff"
Punti positivi: "Friendly check in agent"
Punti negativi: "For the check in agent to advise passengers that E gates are extremely far for a regional flight & to make our way directly there. I was traveling with my mother, we arrived 2 and half hours before our flight and plus did online check in but the walk to the gate took us about 40 mins that we missed"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti positivi: "The crew was amazing. They makes sure that we will be comfortable with a baby"
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "The plane was newish, with comfy seats"
Punti negativi: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "The flight was 1/2 late and hence arriving"
Punti negativi: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Punti negativi: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Punti positivi: "Flight delayed almost 4 hours, everything else was fine"
Punti negativi: "Flight delayed almost 4 hours, everything else was fine"
Punti negativi: "Website for vueling down which prevented me from requesting refund. Now what?"
Punti positivi: "Everything except luggage handling."
Punti negativi: "New luggage came off plane in pieces."
Punti positivi: "It’s a quite flight and good space"
Punti negativi: "No billows at the chairs"
Punti negativi: "Rude attendant at the gate"
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti negativi: "Malissssssssssssimisssssimo"
Punti positivi: "On time departure"
Punti negativi: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Punti positivi: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Punti negativi: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Punti negativi: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Punti negativi: "Sitting at the back of the plane meant that we were the last to be served any food and only had about 20 mins to eat anything that was left over prior to landing. They ran out of most hot food"
Punti positivi: "Quick and cheap flight from Rome to Pairs for sightseeing"
Punti negativi: "Boarding was moved at the time of boarding and sounds like that is normal so pay attention"