Auto a noleggio economiche a New York

Punti negativi: The shuttle which picked us up from the airport re-entered terminals area to pickup passengers for a parking company (not the rental company), got stuck in traffic, and then arrived with only 5 minutes before the parking company closed, making the rental process a stressful rush.

Off the beaten path...

Punti positivi: The car itself was fine, until we realized the windshield wipers didn't work very well.

Punti negativi: We rented through kayak, and found that when we went to the airport to pick up the car at Economy, the car was at a third party company, names rental car drivo or something of the sort, who couldn't answer any of my questions about the terms and conditions of economy because they had their own set of terms and conditions which weren't in the breakdown when I rented it online originally. Very confusing, being told you're getting a car from a third party even though it says economy on my receipt. They charge you for having an easy pass, no way around it, and they don't even pay for the tolls. (The easy pass didn't work in the end, but I still got charged) You have to call for a shuttle to pick you up at the airport and they sent two because the first one just didn't do it....so an hour after waiting I finally got picked up. Over all. It was just a weird and frustrating experience with them...you're better off with a regular old budget or enterprise car.

Rude and liars!!

Punti negativi: Followed the instructions given on the phone on the email, i arrived at the Federal Circle station in JFK and call them to pick me up, they informed me that in 15 minutes a shuttle will be there. After 15 minutes i called again, and they said the driver informed them that he picked up all the passengers at federal circle, well, i was there all the time looking for the black Mercedes with the economy logo on it, but no one came... simple liars! then, they said OK in 7 minutes the car will come, so 10 minutes later i called again and asked if anyone coming to pick me up ? I was answered in a very rude way, "why are you calling us, we already told you a car is on the way"... waited 10 more minutes and NO car was on the way, so i called to cancel the reservation.

Too many hidden fees

Punti negativi: When I made the reservation there was no mention of a deposit Since I was pre paying I thought that the quote was all I had to pay Instead they want a deposit as well. Fine. but then They tell me they can't split the payment between my credit card and my debit. And because I had to put it all on my debit I have to get the 19 dollar a day insurance which I wouldn't have to if using a credit card. So this doubles the cost of the rental. When I return the car there is construction on the road so I am running late. they tell me they can't give me any lee way past the grace period so I rush as fast as I can through terrible New York traffic and don't stop to fill up the gas. I'm late anyway of course. turns out they do not charge me for an extra day but I do get charged and extra 72.00 dollars for gas. If I knew they weren't gonna charge me for an extra day I would have stopped to fill up the tank. Just some better and mor understanding customer service would have made a world of difference in this whole experience.

Punti positivi: Nice good working cars available.

Punti negativi: Staff working at the 124-10 South Conduit Avenue location for Economy Rent a Car were not the most helpful right away. I know the staff has a duty to abide by company policy regarding renting out the car, but it is not an excuse for not being competent and willing to look for a way to help the customer during difficult situations. If anything, that's why they have their job, to interact with "human being" face-to-face and work "with" the customer, otherwise, a computer and a sophisticated program could take care of most of their responsibilities. Anyway, one of their staffers eventually helped me out, which I am very thankful for, but they could've helped me out sooner without putting me through an acute state of alarm if all of them were more knowledgeable of what to do in case a customer faced a difficult circumstance.

Not at the airport. poor operating standard

Punti negativi: There was no CLEAR indication that Economy Rent a Car was NOT at the airport. It took some time even to find that fact. I will not use this service again. PLEASE SHOW CLEARLY ON YOUR WEB-SITE WHEN THE RENTAL OFFICE IS NOT AT THE AIRPORT!!! The place was operating from a trailer and there were no signs. It was difficult to find their office for the drop-off.