Recensioni recenti
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- Positive
- Neutrali
- Negative
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10,0
Quick service, new vehicle and friendly associate at the garage
Punti negativi: None
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2,0
horrible customer service unfortunately
Punti positivi: The car
Punti negativi: Everything else. It was extremely disappointing. They didnt process my contract even thought they promised me I could switch my credit card. They said they couldn’t get ahold of the other office and there was nothing they could do I and I should call them myself. I called and left messages and haven’t heard anything in 18 hours. They promised 24 and I’m not feeling confident about it. The associate literally didn’t even say sorry—it was such a bummer to spend money on that. Would really appreciate some sort of acknowledgement.
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10,0
Punti negativi: All was great!!
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7,2
Mediocre experience
Punti positivi: Car (chevy impala) was very new and excellent.
Punti negativi: The dropoff guy was not interested about his job at all. The customer service was very poor, but in the pick up it was good. Would have been nice to know all the taxes and airport extra charges in advance.
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10,0
Punti positivi: Inventory was limited when I rented so forced to upgrade and car was very nice
Punti negativi: Price was high because holiday
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10,0
A brilliant service
Punti positivi: After having a previous bad spell with enterprise and moving to a competitor I decided to try a one day rental.. I was pleasantly surprised from the check in to the well trained and courteous staff to the quality of the car. Drop off was flexible and total experience was excellent
Punti negativi: If you pick up a car at 4pm or whatever time drop off should be 24 hours or less to mike a day and should be expressly written. Drop off must not always be 12 noon as this is not a hotel service.. a day is a day and not a fraction of a day
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9,6
Punti positivi: Fast dropp-on and dropp-off possibilities. We had a little problem with the car at dropp-on, Enterprise upgraded it immediately. .
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10,0
Exactly what I hoped for
Punti positivi: Friendly, quick, simple. Needed to extend my original reservation, and it was painless.
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5,2
Punti negativi: When we asked a reservation agent at Newark if there were any vehicles available they said no. When we made the reservation with Kayak, there were cars available.
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10,0
Friendly service
Punti positivi: Amazing service. After getting off a 16 hour flight we were greeted with a warm welcome. The rep processed everything quickly and welcomed us home. Another rep walked is to the car and offered us water for our drive home.
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8,0
Punti positivi: Quick,efficient service
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6,4
Beware being blamed for existing damage!
Punti negativi: Picked up car. Had very small ding in door. Staff said it's too small to bother marking down. When I dropped off I was blamed.for damage! Scrupulously check your vehicle and insist they mark EVERYTHING down. Predatory
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10,0
Quick service, new vehicle and friendly associate at the garage
Punti negativi: None
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10,0
Punti negativi: All was great!!
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10,0
Punti positivi: Inventory was limited when I rented so forced to upgrade and car was very nice
Punti negativi: Price was high because holiday
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10,0
A brilliant service
Punti positivi: After having a previous bad spell with enterprise and moving to a competitor I decided to try a one day rental.. I was pleasantly surprised from the check in to the well trained and courteous staff to the quality of the car. Drop off was flexible and total experience was excellent
Punti negativi: If you pick up a car at 4pm or whatever time drop off should be 24 hours or less to mike a day and should be expressly written. Drop off must not always be 12 noon as this is not a hotel service.. a day is a day and not a fraction of a day
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9,6
Punti positivi: Fast dropp-on and dropp-off possibilities. We had a little problem with the car at dropp-on, Enterprise upgraded it immediately. .
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10,0
Exactly what I hoped for
Punti positivi: Friendly, quick, simple. Needed to extend my original reservation, and it was painless.
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10,0
Friendly service
Punti positivi: Amazing service. After getting off a 16 hour flight we were greeted with a warm welcome. The rep processed everything quickly and welcomed us home. Another rep walked is to the car and offered us water for our drive home.
recensione fornita da
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7,2
Mediocre experience
Punti positivi: Car (chevy impala) was very new and excellent.
Punti negativi: The dropoff guy was not interested about his job at all. The customer service was very poor, but in the pick up it was good. Would have been nice to know all the taxes and airport extra charges in advance.
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8,0
Punti positivi: Quick,efficient service
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2,0
horrible customer service unfortunately
Punti positivi: The car
Punti negativi: Everything else. It was extremely disappointing. They didnt process my contract even thought they promised me I could switch my credit card. They said they couldn’t get ahold of the other office and there was nothing they could do I and I should call them myself. I called and left messages and haven’t heard anything in 18 hours. They promised 24 and I’m not feeling confident about it. The associate literally didn’t even say sorry—it was such a bummer to spend money on that. Would really appreciate some sort of acknowledgement.
recensione fornita da
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5,2
Punti negativi: When we asked a reservation agent at Newark if there were any vehicles available they said no. When we made the reservation with Kayak, there were cars available.
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6,4
Beware being blamed for existing damage!
Punti negativi: Picked up car. Had very small ding in door. Staff said it's too small to bother marking down. When I dropped off I was blamed.for damage! Scrupulously check your vehicle and insist they mark EVERYTHING down. Predatory
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