Auto a noleggio economiche a Newark

Unfair Business Practices

Punti negativi: We rented a van with Economy on 11 July for an upcoming vacation. Economy called us four days before we were supposed to start traveling and told us they didn’t have the van available and that they were going to cancel the reservation. They wouldn’t offer a larger car or /SUV or any vehicle of similar size so we could maintain the good rate that we had gotten when we had initially set the reservation two weeks prior. We tried to get assistance from the booking site and they just kept sending us a confirmation for the rental when we had already received the call that said we didn’t have a car. We were also concerned that we would get charged for the van as nothing official came through back through the booking site .

Don’t count on Economy!!

Punti negativi: We had a car booked and ready to go in advanced..our plane was delayed and when we got to the airport I called Economy shuttle to come get us and the man said “your late for your pick up so u will have to go someplace else” and hung up the phone on me!!! Terrible..never ever again will I ever book with Economy!

Not a seamless experience at ALL

Punti positivi: They gave us a 10% discount on the car that we ended up renting, since they didn’t have the car we were supposed to have available when we came to pick up. Once we arrived the pickup process went quickly overall, but the cons definitely outweigh the pros with this spot.

Punti negativi: 1. The location is IMPOSSIBLE to find. They directions provided by Kayak are not right and we ended up driving around about 15 min, trying to find the location. We called the location 2 times to find out where we were supposed to go. There were 5 college educated adults in the car trying to figure it out- It should not be this hard. 2. They didn’t have the car we reserved available. As mentioned there were 5 of us and we needed a larger car, so this was inconvenient. They also did not have a lot of the information I had provided to them online on file, so I had to look it up myself which was annoying since it made me wonder why I had even bothered to make an online reservation in the first place. 3. Drop off was a complete nightmare. We had to drop off after hours and were told to call a number when we arrived at the gate. When we called the agent was so rude, unhelpful and not knowledgeable. The drop off location was also hard to find and very poorly marked. Overall this was the most difficult rental experience I have ever had and not a single person in my five person group will never be using this service again. Not worth it for the 10% discount. Still waiting to see what charges will appear on my credit card but based on other reviews I am already prepared for the worst.

Don't rent from Drivo (aka Economy) car rental at Newark airport

Punti positivi: After some effort, we found the rental agency and collected our rental Hyundai. The vehicle was in good shape mechanically, although.the interior showed surprising signs of wear and had a faint odor of cigarette smoke. (The car had no smoking signs which a previous user had obviously ignored). There were many minor scratches on the exterior which I photographed in case I was charged for damage.

Punti negativi: We had great difficulty finding the off-airport pick up location. I called the agency, but couldn't understand their poorly-pronounced instructions for finding.the shuttle bus outside the terminal. Eventually a charming woman from the Port Authority observed our distress, and transported us in her official vehicle to the agency locstion. Once there, i found the charges were much higher than expected (for example, $15 to add my wife as a driver, and costly insurance). The contract required the driver to check all the car''s fluid levels, and stated that there'd be a charge for wear if the car was driven with underinflated tires. If the car was returned even one hour late, a full day's charge would be imposed. There was no refund if the car was returned one or more days early. There was no customer restroom at the rental agency. I chose this agency strictly on the basis of its low advertised price. There was no other rental agency at the Drivo/Economy off-airport location, so it would have been difficult to switch agencies. A major car rental agency would have been less expensive and far easier to use. I'll rent from a major agency next time!

Punti negativi: Rental in a car, the insurance shall be the option choose because I can use my own insurance , but they force me to get one, if I don't get the insurance, they don't let me pick up the car. I asked why, they said because new jersey'S law requested. BUT, I rent so many car in New Jersey, especially close to the airport area, no one said I have to add the insurance in order to get a car. That's ridiculous. And what I rent the car, there's no airbag in the driver side. The Espada was not valid too. Overall was OK.

Punti negativi: one of wiper blade didn't had any rubber on it, made loud screeching sound while using them. Withing an hour after car pickup I got a light for low tyre pressure, when I checked the pressure was below 10psi.