Autonoleggi San Francisco

Punti positivi: actual car was fine

Punti negativi: we arrived at 1:40pm on a weekday- so not huge amounts of travelers. The line to check in was about 8-10 deep inside to get assigned our car. That line took over 90 minutes. Then we went into the hot garage and had to wait in another line to pick up our car. The car was "downstairs" or who knows so we waited another 30 minutes outside. We didn't pull out of the airport until after 4. It was absolutely ridiculous. Instead of arriving early and getting out of the city before rush hour- we then spent the next hour plus in rush hour traffic. Never again.

Punti negativi: I was misled. I thought I had successfully booked the car with a pick up in San Francisco and the drop off two weeks later in Portland Oregon. They informed me when I picked it up that it had to be dropped off in San Francisco not Portland. I had to forgo a plane ticket out of Portland I had already bought and I had to change my direction on my trip and not go up the entire coast! Maddening!

Punti positivi: The price was the lowest.

Punti negativi: --It took 40 minutes standing in line to rent the vehicle; it literally took 15 minutes per customer to complete the rental information, even though I pre-paid --I followed the sign to the Fox desk; then there was a sign to go to another floor --The rental car was in the worst shape of a car I have rented and I have rented more than 100 vehicles

Punti negativi: This was the worst experience I have ever had with a rental car company. Our clerk, Mezan, in San Francisco was completely unethical during out check-in process. She asked if we wanted insurance with Fox, which we politely declined and she ended up charging us for the insurance anyway which was $191. There was also a separate charge she didn’t tell us about which was worth about $200. When trying to get these charges disputed, I was on hold with Fox’s customer service 3 separate times for over an hour each time. The reason it was 3 separate times was because I was hung up on twice. Our car also had a headlight out shortly after leaving the airport. We tried saving a couple dollars by going with Fox over the big rental companies, but we ended up paying way more than we would have with a company like Enterprise. Avoid this company at all costs.

Punti positivi: Never rented the car. Got to the counter and they wanted a $1000 deposit.

Punti positivi: the staff worked through their break and during their lunch, even understaffed, overworked and with very upset customers.

Punti negativi: the wait time for pickup was over an hour at the airport. it was not acceptable and I wouldn't rent from Fox again.