Auto a noleggio economiche a San Francisco

Don't rent from Fox AT SAN FRANCISCO AIRPORT

Punti positivi: It took an hour and a half to get through the line at Fox. In short, I liked NOTHING about that experience.

Punti negativi: As I just said, It took an hour and a half to get through the line at Fox. I liked NOTHING about that experience. Then the car was not very clean (the inside of the windshield was so dirty I couldn't drive into a sunset) and a break light was out, to boot.

No personell

Punti negativi: We had an early flight out of sfo. I looked specifically for a place that was open at 4 am. I want to drop off the car to a human and have the paper work done right then. There were two small signs saying leave cars here etc. no one was around the drop off area or in the counter area. I am always afraid that as they take the car away they will run into something and charge me or make up an imiginary charge. I also like letting them know if any problems with the car. This was the second worst car I have ever rented. The worst was in Denver (another story). When I mentioned that to one of the workers in Costa Mesa he said it was probably a fox rental. I doubt I will ever rent from Fox again As we were driving on 5 we started hearing a strange noise we realized it was the wheel flap area flapping away. We feel we got that car so Costa Mesa would not have to deal with it.

Fox ripoff

Punti positivi: There was nothing good about renting from Fox. Didn't get the car I reserved and paid over 100 more on the rental price.

Punti negativi: I made my reservation for noon my plane landed at 12 20 and I got to the car rental desk at 1 pm. It took them 2 hours and 20 minutes to process the 50 or 60 people already in line before I got my turn. They had 3 people working most of the time I was in line. When I finally got my turn they said the system had cancelled my reservation because it had been greater than three hours late. I pointed out that I had been in their line for over 2 hours but that didn't help. They charged me over 100 dollars more than my reserved price and all they would give me was a minivan. They SEEM To Offer A Great Deal On CARS online but understaff their staff and rip you off when you actually get to the desk to rent the car.

Bad estimate

Punti negativi: You gave me a poor estimate of cost. It was $140 higher than your estimate.

WAITED 79 MINUTES IN LINE TO PICK UP CAR!!!!! ABSURD.

Punti positivi: Once I got the car life was good.

Punti negativi: I have NEVER waited this long to rent a car IN MY LIFE. Employee said 4 workers had called in sick. Fox Management needs to seriously get their act together. Terrible. If I hadn't PRE PAID I would have gone elsewhere. BE CAREFUL using them.

Bad customer service

Punti positivi: Talk about a bad customer experience. From the desk attendant, to the people in the parking deck, to the representatives answering the phone, everyone at this agency seemed like they were trying to be as unhelpful as possible. It’s quite jarring to arrive at a car rental desk after a long day of travel to a place far away from home and be greeted by mean, impatient employees with a desire to rip you off. The good news is that the car ran well.

Punti negativi: The desk attendant tried to upsell us on everything available, even going so far as charging us fees for things we expressly stated we didn’t want. She got huffy when we called her on it. The attendants in the garage will not be winning personality of the year awards anytime soon as their general attitude and outlook on life seems to be rude, angry, inconvenienced, and unhelpful. They argued with us for pulling our car into the wrong spot, which seems a reasonable mistake in a garage with hundreds of cars and multiple rental agencies.