Autonoleggi Los Angeles

Punti positivi: Drop off and pick up was quite easy.

Punti negativi: There was a used mask right on the front panel, and the car was just filthy. Was a bit concerning as we are in a pandemic and I rented a car to see my parents for fathers day and then there was a used mask in the front seat. I went back and the staff just sort of like, almost annoyed I was sort of making a big deal about the used mask. I just kept asking when it was last used as I didn't want to track back anything to my parents who are quite at risk. It was weird, there was cheeto's in the front compartment, the back of the van where I slept was sticky with candy. It was out of windshield wiper fluid, there were sunglasses up top. It just felt I walked into someone else's car, it sucked. All this talk about enhanced cleaning and i've literally picked up a rental car so dirty. Then I called to talk to someone about it and the customer service was just all over the place. One person said they would give me 2 free days, then the next said they would do 1, then another said the manager would call me and just nothing has been done. I would stay away from Budget and Avis and go with Enterprise or another brand.

Punti positivi: Nothing bad experience overall.

Punti negativi: car was dirty and smelt bad.

Punti positivi: Car pickup was good. We were assigned a truck, but the agent found us a better vehicle. If the agent had known about the return situation in SAN, she did not say. Needless to say, the return was terrible. Budget was closed, but the Avis people were very helpful.

Punti negativi: Situation out of control of agents due to COVID-19, but a warning would have been helpful!!!

Punti positivi: Worst car rental experience I've ever had. The guy renting me the car is an awful person. His name is Ron B. from the Lankershim location. Rude, unprofessional, and outright mean. I got a dirty car that didn't even have a full tank. There were no other cars so I had no option but to take it.

Punti negativi: Ron B from the Lankershim location I picked up should be fired. I rarely feel this way. Feel free to reach out if you'd like more specifics.

Punti positivi: The car was clean. The check in lady was nice.

Punti negativi: When I booked my car I was quoted 84.00 for the rental. When I picked up it was 212. I didn’t really have an option to not pick up my car. Our car also didn’t have Bluetooth which was very frustrating.

Punti negativi: Being professional and honest Stop bullish ting customers Car Rental companies in LA and especially Budget are really corrupt. I visit LA every two weekday and anytime I rent a car they will advertise one price for specific cars that they know already they don’t have and when you get there they will just put you on the spot ( they will read from the book the speech I apologize sir we don’t have any more cars the only thing we have is ..... usually you either end up with a huge car that will cost you three times the rental in gas ( especially in California ) or a van .... the whole operation is very third world Ohhh yeah by the way don’t leave without checking and having received your receipt They will charge you extra for gas and then they make you run for weeks on the phone behind 20$ The trick is in their device to mesure gas it reads for example 17.5 in stead of 20! And if you live your car as we do in modern cities they will charge you. if you fight back they will tell you ohhh we apologize sir it’s was our system that read it bad And reimburse you after spending two weeks sending doc arguing about 20$ ( most people just give up and that’s exactly what they want ) Their locals are dumb places dirty not at all signs of a modern company Well that’s Budget Enjoy !