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Punti negativi: Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???

Punti positivi: Yes, the seat was good. The crew was good. The food was average.

Punti negativi: Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)

Punti positivi: The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons.

Punti negativi: First plane was newer, 2nd plane was older.

Punti negativi: Efficienza banchi accettazione bagaglio

Punti negativi: Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.

Punti positivi: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.

Punti negativi: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.

Punti positivi: Niente

Punti negativi: Tutto dal servizio al modo di trattare i clienti fini a la trasparenza

Punti positivi: Newer plane, crew was amazing, seats were adjustable

Punti positivi: Yes

Punti negativi: Everything was good

Punti positivi: Great crew.

Punti negativi: Ran out of business class meal. Substituted a Econ class.

Punti positivi: Everything works and quick to get to destination.

Punti negativi: Food should be much better than this. Otherwise everything is ok.

Punti positivi: The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you.

Punti negativi: The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process.

Punti positivi: Nothing

Punti negativi: The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class

Punti negativi: Thank you

Punti positivi: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Punti negativi: Only the other trip by air with Finair

Punti positivi: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Punti negativi: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Punti positivi: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Punti negativi: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Punti positivi: At least the crew was friendly

Punti negativi: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Punti positivi: Flight attendants were curt, and rude.

Punti negativi: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.

Punti negativi: Check in 80 minutes

Punti positivi: Clean aircraft. Staff were friendly.

Punti negativi: More variety of movies.

Punti negativi: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.

Punti positivi: Super great crew and super great seats

Punti negativi: Nothing! It was great!

Punti positivi: Crew very polite

Punti negativi: In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks.

Punti negativi: Plugs to charge devices

Punti negativi: Understand sometimes out of airlines control but reduce delays

Punti negativi: Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!

Punti positivi: Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable

Punti negativi: The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better.

Punti positivi: Crew was amazing and seats were comfortable.

Punti negativi: Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board

Punti positivi: Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything.

Punti negativi: New Flight crew.

Punti positivi: Good movie selection

Punti negativi: Always late to depart. Seating was cramped and uncomfortable

Punti negativi: 90 minute delay

Punti positivi: The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!

Punti negativi: Should enforce limits on carry on items which causes boarding delays and inconveniences. Some people with large personal items and backpacks and carry on take multiple storage spaces in overhead bins.

Punti negativi: Seats were very tight compared to other airlines

Punti positivi: For the 9 hour flight it would have been nice to have a screen with movies available.

Punti positivi: The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me.

Punti negativi: I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips.

Punti positivi: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Punti negativi: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Punti positivi: The staff was amazing. Took care of the flight well.

Punti negativi: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Punti positivi: Friendly staff

Punti negativi: Food, chicken option was horrible

Punti positivi: Crew very polite

Punti negativi: In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks.

Punti negativi: I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans.

Punti negativi: Delayed and did not explain why

Punti positivi: All good.

Punti negativi: Price

Punti positivi: It was a safe journey good rest and a very smooth operation

Punti negativi: More vegan options

Punti positivi: Yes, the seat was good. The crew was good. The food was average.

Punti negativi: Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)

Punti positivi: fast efficient boarding.. quick flight..comfortable

Punti negativi: The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight.

Punti negativi: Air Canada needs to update it's entertainment systems. On flights to and from my destination both the audio jack and screen were broken. Also, the flight did not receive any salads, leaving this vegan with slim pickings. Get it together, Air Canada!

Punti positivi: The crew was amazing.

Punti negativi: There seemed to be no leg room. The seat was very uncomfortable.

Punti negativi: There were a couple of flight delays. Other that that, I love Lufthansa.

Punti positivi: Amazing crew and service! They are the best!!

Punti negativi: Amazing crew and service! They are the best!!

Punti positivi: Crew was very friendly. Liked that you can see how far away and how much longer the flight was.

Punti negativi: Flights to be more on time

Punti positivi: The food was great—snacks, meals, drinks—all complimentary!

Punti positivi: Sarah the Cabin Manager was amazing.

Punti negativi: The business seats are horrible

Punti positivi: No the crew was average

Punti negativi: Need to improve your seats.

Punti negativi: Just not enough room in the economy class, especially when the person in front reclines their seat.