Trova offerte per voli da Napoli a New York Internazionale John F. Kennedy (NAP - JFK)

Punti positivi: Lovely crew, very helpful

Punti negativi: N/A

Punti positivi: Amazing crew

Punti positivi: Helpful and kind crew

Punti negativi: I wish there was WiFi

Punti positivi: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Punti negativi: Not having to walk outside in Edinbur4gh to board the flight.

Punti positivi: Food selection and service Choice of movies Nice flight attendants who moved us away from crying children Lots of carryon luggage space

Punti negativi: Waiting in check-in line for 2 hours without being told the problem with computers or updates. Being pulled off the plane seconds before taking my seat because of problem with passport but not telling me what the problem was. Being forced to pay $100 per checked bag because of fine print on a discount website. I have not experienced that with any other airline. No apologies or acknowledgement of any of these inconveniences to me or other passengers.

Punti negativi: Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports

Punti negativi: Every other airline allowed me to carry on my bag, but they insisted I check it (and pay of course). I get in the plane and there's PLENTY OF ROOM. Was only a half full flight. They should have been decent and just let me on with it like every other airline.

Punti negativi: SCAM! made everyone pay $100 for 1st bag when people had a right to a bag with the ticket they got! an absolute scam, and they forced us to pay $100 when it could have been $50 at check in but the website did not make ianyone aware of the BAG NOT INCLUDED issue then, in order to charge people more at the last minute, when they had no choice! UNACCEPTABLE! will never fly with them again!

Punti positivi: The flight going to Milan was great. Crew and flight was great.

Punti negativi: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

Punti positivi: Food selection and service Choice of movies Nice flight attendants who moved us away from crying children Lots of carryon luggage space

Punti negativi: Waiting in check-in line for 2 hours without being told the problem with computers or updates. Being pulled off the plane seconds before taking my seat because of problem with passport but not telling me what the problem was. Being forced to pay $100 per checked bag because of fine print on a discount website. I have not experienced that with any other airline. No apologies or acknowledgement of any of these inconveniences to me or other passengers.

Punti positivi: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

Punti negativi: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

Punti positivi: N/A

Punti negativi: The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

Punti positivi: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight

Punti negativi: Non è concepibile che non si possa avere il biglietto di ritorno già prenotato insieme a quello di andata, ovvero partire senza nulla. Ho avuto difficoltà di ricezione con internet in Sardegna col cellulare e non è piacevole non avere nulla in mano. Naturalmente poi si fa all'aereoporto la carta d'inbarco.

Punti positivi: The food and service in general

Punti negativi: The sets are'nt confortable.

Punti positivi: Customer service in Milan was great. Crew was very nice

Punti negativi: Kayak was misleading didn't tell us about extra fee for bags. Customer service in NYC was super rude.

Punti positivi: Crew on the plane they were very nice

Punti negativi: Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

Punti negativi: Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports

Punti positivi: The flight going to Milan was great. Crew and flight was great.

Punti negativi: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

Punti positivi: Staff friendly, free movies on the plane.

Punti negativi: Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.

Punti positivi: Leg room, friendly crew, good choices for entertainment, nice blankets!

Punti negativi: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

Punti positivi: everything was good

Punti negativi: Needed a bit more food :)

Punti positivi: The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.

Punti negativi: The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.

Punti negativi: Unwashed pillow and blankets, stains on the pillow

Punti positivi: Selection of films was good

Punti negativi: BA business class is getting tired and very odd configuration. Ran out of choices for food and breakfast looked like there was not enough to go round. Overnight flight, but food not served for about hour and half, and breakfast served 2 hours before landing.

Punti positivi: Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!

Punti negativi: Food was below average

Punti positivi: Seats are comfortable. Food was good.

Punti negativi: The lunch was seved just 1 hour before landing and also lunch to breakfast gap was 8 hours. They should serve lunch at least 2 hours before landing.

Punti negativi: Delayed, twice!

Punti positivi: One of the crew used bad words toward one of the passenger ..!

Punti positivi: On time.

Punti negativi: Seat spacing is awful.

Punti positivi: Crew was mostly attentive and helpful.

Punti negativi: Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front.

Punti negativi: One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area.

Punti negativi: Baggage delayed on arrival

Punti positivi: Food and flights being on time and ran per schedule

Punti negativi: London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain.

Punti positivi: Selection of films was good

Punti negativi: BA business class is getting tired and very odd configuration. Ran out of choices for food and breakfast looked like there was not enough to go round. Overnight flight, but food not served for about hour and half, and breakfast served 2 hours before landing.

Punti positivi: Absolutely nothing was good about this experience.

Punti negativi: After selecting the filter for an included bag there was no included bag according to the airport and we were forced to pay a $100 fee per bag and to wait on hold to get a hold of kayak I would have missed my flight. Never use kayak it’s useless book directly through airline instead.

Punti positivi: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time

Punti negativi: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again

Punti negativi: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.

Punti negativi: Only saw crew when meal was distributed. Could not get much needed water unless I walked back to very end of plane where staff congregated. Call button did not seem to work. The 2 movie screens visible had very faded picture that could not be viewed . On a long flight these things mattered.

Punti positivi: new planes, good food, professional vrew

Punti positivi: Nothing

Punti negativi: The plane, the arrival time and the service

Punti positivi: rebooked onto another flight due to missing connecting flight in london

Punti positivi: Food and flights being on time and ran per schedule

Punti negativi: London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain.