Trova offerte per voli da Napoli a New York (Stato)

Punti negativi: Flight delayed 3 hours, then a seats were very cramped and uncomfortable

Punti positivi: Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi

Punti negativi: Everything was great

Punti negativi: On time

Punti positivi: Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs.

Punti negativi: While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️

Punti negativi: More variety of movies

Punti negativi: No food

Punti negativi: Seat assignments sucked. Could not seat together

Punti positivi: Flight was smooth

Punti negativi: Boarding was crazy. Could not everyone in the gate area.

Punti positivi: Great crew.

Punti negativi: Ran out of business class meal. Substituted a Econ class.

Punti positivi: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Punti positivi: Muslim food

Punti negativi: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better.

Punti negativi: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Punti positivi: Great and friendly crew

Punti negativi: In-flight system had some problems and seats seemed a bit uncomfortable

Punti positivi: The sear was messy they didn't clean it it was full of pieces of bread.

Punti negativi: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Punti positivi: nothing

Punti negativi: nothing

Punti negativi: thanks for all from kayak

Punti positivi: Very professional !

Punti negativi: The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad.

Punti positivi: Food and entertainment was great.

Punti negativi: N/A

Punti positivi: Crew was extremely nice and comfortable flight

Punti negativi: All was good

Punti negativi: Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.

Punti positivi: Nice crew

Punti negativi: Nothing

Punti negativi: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.

Punti negativi: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Punti negativi: The entertainment did not work good the entire flight

Punti negativi: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.

Punti positivi: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Punti negativi: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Punti negativi: They do not offer free bags to America anymore.

Punti negativi: No USB charging point working and I had purchased on board wifi

Punti negativi: I booked a business class, round trip ticket, only to find out that one of the legs was not.

Punti positivi: How friendly the crew is Ease of boarding Good organization Mostly on time

Punti negativi: At least free beverages:)

Punti positivi: traveled with pets, took great care and they arrived safely

Punti positivi: The crew

Punti negativi: Food. Not enough vegetarian options

Punti negativi: More space between the seats

Punti negativi: Wider seats

Punti positivi: Tap crew is very nice.

Punti negativi: No turbulence

Punti positivi: Amazing crew

Punti negativi: Food was ok. Seat was crowded. Everything else was excellent.

Punti positivi: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy

Punti negativi: More food , comfortable seats

Punti positivi: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Punti negativi: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Punti negativi: Drink service

Punti negativi: I think all was very good

Punti negativi: Too hot. Bathrooms were dirty. No leg space in comfort+.

Punti negativi: On time

Punti positivi: Everything

Punti positivi: Crew were friendly and helpful.

Punti negativi: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.

Punti positivi: Niente

Punti negativi: Tutto

Punti negativi: Nulla non mi è piaciuto dopo questo eviterò al limite possibile di non prendere più biglietti con Alitalia

Punti negativi: Drink service

Punti negativi: Temperature of cabin was too cold. My feet were icy.

Punti negativi: I think all was very good

Punti positivi: Excellent crew

Punti negativi: It was all great

Punti positivi: The crew was kind, the flight was on time and alll in all was just as expected.

Punti positivi: Super friendly and efficient crew. Tasty food, excellent, first rate service (business class).

Punti negativi: Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle.

Punti negativi: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Punti positivi: Seat was very comfortable. Crew was great.

Punti positivi: The crew.

Punti negativi: The time between flights.

Punti negativi: Information on arrival time was not correct

Punti positivi: Crew good and seat OK but not exceptional for business class

Punti negativi: Food was average - main course could have been better. Range of movies ok but not great

Punti positivi: Confort and kindness

Punti negativi: It was too cold

Punti negativi: Very comfortable and well run.

Punti positivi: Great experience, beautiful people, always smiling ant there to help you.

Punti positivi: flights on time. special meals I ordered were provided.

Punti negativi: very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this.

Punti positivi: The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew

Punti negativi: The crew should have been there with the passengers

Punti negativi: The plane was delayed due to waiting for people to clear customs.

Punti negativi: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.

Punti positivi: The crew was nice

Punti negativi: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights

Punti positivi: Crew member was grumpy, not friendly and did not give eye contact

Punti negativi: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.

Punti positivi: Very helpful crew. Quick boarding process.

Punti negativi: Not much leg room, or space in seats.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: The seat wasnt comfutable

Punti negativi: I

Punti negativi: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Punti positivi: crew was fine

Punti negativi: terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class.

Punti positivi: Calm and safe, just like I like it.

Punti positivi: It got us to Atlanta on time.

Punti negativi: Drink service

Punti positivi: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Punti negativi: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Punti positivi: Crew good and seat OK but not exceptional for business class

Punti negativi: Food was average - main course could have been better. Range of movies ok but not great

Punti negativi: Still don’t have my luggage yet

Punti positivi: Customer care was super supportive

Punti negativi: Inflight sandwiches