Autonoleggi Fiumicino

Very bad

Punti positivi: Nothing

Punti negativi: They surprise me they want 42 euro more cause i arrive after midnight which was not mention in the contract

2 hour queue to pick up the car!

Punti positivi: online booking was smooth and easy

Punti negativi: I arrived at the rental desk adn it took them 30min to process 3 people. i then had 9 more people in front of me which would have meant waiting a total of 2 hours to rent a car !?!!? I therefore cancelled and left. I appreciate it is holiday season and waiting times are longer than usual, but this is way too much. Not sure what the issues is and probably adding some staff at the counter would help. But also looking into making the process quicker - ask customers to pre-fill info when booking, train staff to be more efficient etc...

they canceled my reservation

Punti negativi: They canceled my reservation because my flight was late

Punti negativi: I did not like the check out at all. The guy did not want to check the car, and he never gave me a receipt (he said he would email it, but I never received any email from Enterprise). The guy was very lazy about doing his job. I filled up the car before returning it and he never checked. I am still not sure that everything is done and finished since I never heard anything from Enterprise. I have two amounts on hold on my credit card (total of $1,000), and still waiting for it to be realised. I did not like the service and I am not planning on using Enterprise again in the future.

Punti negativi: The car we rented was not available, therefore we were forced to pay extra 45 euros, we had to wait 2 hours before we were able to get into the car. We waived any extra charges yet our final bill included charges we had declined. We have to make calls to resolve this issue which is very frustrating.

Molto male

Punti positivi: Niente

Punti negativi: Mi sorprendono che vogliono 42 euro più causa arrivo dopo la mezzanotte che non è stato menzionato nel contratto