This place is miss leading

Punti positivi: There was not one positive I can say about this place

Punti negativi: This place is listed as an EDI airport rental, it is not. After taking the shuttle to the rental center we were told that it’s not actually at the airport. I looked up the order and found a number to request a shuttle, I called 4 times, no one ever answered. I called an Uber, and during the 15-20 minute drive to their site. He told us to, “be cautious, these lads are very misleading.” Their rental center is a trailer in what looks like a junkyard. The inside of the building was filthy. My wife didn’t want to sit down because, the what looked like bed sheets they covered the couches were covered in old food. After waiting for 45 minutes to speak to the only representative working, they told me the type of car I requested was no longer available. He told me I needed to rent their Mercedes cause it’s all they had left. It was also going to be extra since it was an AMG. After 23 hours of traveling, I didn’t feel like arguing and took the car. We then got to coverage. We weren’t allowed to take the car off the lot without putting a £1500 deposit on our card or else take full coverage. Again, I was too tired to argue so I just took the coverage. From there, now in the dark, we got our car a hour and twenty minutes after arriving and got on the road. When we arrived at our destination the dome lights came on and I could see that this car had not been cleaned in quite a while, I then went to get the luggage out of the truck of the car and realized their were no AMG badges on the car. I went back in the car and noticed the AMG floor mats, confused I then opened the hood and looked at the engine block to find, again, there were no AMG badges. These are on ALL AMG’s. They put floor mats in the car and charged me more, assuming the driver wouldn’t notice. All in all, I book a $200 car and left paying $675. This place was unbelievable! Please remove them from your service so this doesn’t happen to another customer. Thank you, Adam

Scamsters with a rents at facade

Punti positivi: Bought in because it was cheap. I guess it was in all regards except price. On the plus side, we got a relatively new car with decent features. But the service was abysmal, and everything constructed to ding you with overcharges. I would consider walking before using them again.

Punti negativi: Know when your first impression is that something is hinky? With Easirent, trust your instincts and flee. A business based on fraudulent charges and services wrapped in a car rental facade. Don’t trust them re: insurance, car condition, or even refueling policy. They invented damages on return and refused me any paperwork when I would not sign an acknowledgment of responsibility. I honestly suspect that the vandalized the car while “inspecting” it on return. They trumped up a $250 damage charge that remains in dispute.

Worst car hiring experience- warn others away

Punti negativi: The address was wrong, we got a taxi to the first address and when we were told buy the company there they had moved. We attempted to hail a taxi and failed as we were stranded in an industrial park. We rang Easirent and explained. We asked to be collected from the area as it was not far to drive (8 mins) but too far with bags, they refused and told us to get a shuttle back to the airport and then get another shuttle bus to them. When we finally arrived there was 3 staff at the counter having a laugh over how hungover they were feeling from the night before. No one apologized for sending us to the wrong area or tried to reimburse us for getting a taxi out there. Instead they went on to double the price we had already paid, we paid €63 online and then we’re asked for another €30 as I was under 25years, and then €35 for insurance not including tyres and windscreen or €41 full cover. As we were only taking the car for one evening I opted for the first cover, already annoyed at the hidden costs not highlighted when ordering online. It took over an hour in waiting time for them to clean the car even though it was already ordered. When we dropped it back the next morning because I had not bought the more expensive insurance they tried to force us to buy a new front tyre. There was a mark on the front tyre that one of the employees was sugggesting was a split in the tyre. We couldn’t believe he was trying to get even more money out of us, and at this stage were outraged by our entire experience wit them. When the manager came over to see what was wrong he went to check the tyre and agreed that we could not be charged, it was a mark on the tyre. There was no damage caused. The whole experience was awful. I would never recommend anyone to go there. I would say if you do, take a photograph of every inch of the car before you leave to help cover yourself.

An infant company with plenty of organizational issue

Punti positivi: The Volvo was a great car, every efficient. Return and car inspection very good and prompt.

Punti negativi: The directions and transportation to the rental car location from the airport was the worst we've ever experienced. No indication of Easement on the transfer buses. The phone number to contact was erroneous. Waited 40 minutes for the shuttle bus. Over 1 hour before wait as the rental location to complete the paperwork, then, another 1/2 before a car was provided. Several GPS's could not locate Easement in either Edinburgh or Newbridge. Over 2 hours from airport pickup location to finally driving off with the rental. The car size originally reserved was not available, had to upgrade.