Hotel a Vienna

Punti positivi: We were minutes to all the museums and parks.

Punti positivi: tutto perfetto.

Punti positivi: The building itself is very unique and beautiful the famous hotels petits four is a must try

Punti negativi: Some insects in the room

Punti positivi: We felt like royalty for a few nights. The bed was so comfortable, I would rate it 15 out of 10. The hotel is perfectly placed for walking to the main attractions. Make the most of Vienna and stay here.

Punti positivi: The Concierge and his colleagues and Staff were the best I have ever experienced. We have travelled all over the world and this staff were the nicest as well as the sharpest we’ve come across. I had a problem with Air France missing my luggage and the concierge and his Staff were so helpful with this matter! I couldn’t have done it without their help! Thank you for everything, we will never forget your kindness! Tanaz Pinilla

Punti positivi: The hotel lobby and bar are absolutely exquisite and the service is truly impeccable.

Punti negativi: It was hard to tell from the photos online which suite we were booking.

Punti positivi: We loved everything about this hotel Location, hotel staff, rooms, all are top notch

Punti positivi: Staff was really nice and helpful. Building is "Imperial" style and beautiful. Location on the Ring is perfect. Concierge service recommended perfect places.

Punti negativi: Our room was lacking paintings or picture frames - making it a bit plain or colorless.

Punti positivi: Breakfast and location were excellent, room was exceptional, very helpful and friendly staff.

Punti negativi: Air conditioner needs improving.

Punti positivi: The Imperial is a former palace carefully renovated and maintained. The atmosphere and location are fantastic. Staff are friendly and attentive. I could not have asked for a better experience in Vienna. I will certainly be back.

Punti negativi: Everything was perfect

Punti positivi: Perfect location, welcoming staff, great room, luxurious first class hotel

Punti positivi: Tutto

Punti negativi: Nulla

Punti positivi: The best hotel and the most luxurious hotel in Vienna, hands down. I am spellbound by everything at this Hotel and words can't express the amount of satisfaction. The Suit was Huge. We were on our Honeymoon and they had arranged something very special in the room and it was amazing. We had a wonderful time and took mental notes on how to design our new home. Beautiful Hotel, Amazing Staff, Great Staff & Service. Overall, it was fabulous and the place to stay in Vienna.

Punti negativi: Absolutely Nothing.

Punti positivi: The Building and the breakfast terrace as well waiters were kind.

Punti negativi: The staff did not give proper explanation on internment options in the hotel. I left seeing only room, lobby and breakfast restaurant. When I arrived they give me a very poor room but they change it to me when I complained. Thanks to them, however I expect a reasonable room from the binging.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Location, staff

Punti positivi: This hotel was amazing the staff went above and beyond to make our stay one to remember always. Would recommend the Silvio Nickol Gourmet Restaurant- an excellent gastronomic experience! Would have loved to take tour of the building but sadly ran out of time. Hopefully will return soon.

Punti positivi: Service from all the staff - in all departments, was excellent. Room was really spacious. Real 5 star hotel in Vienna. Would definitely stay there again.

Punti negativi: Liked everything.

Punti positivi: Suite was amazing. Hotel Manager was very helpful and welcoming

Punti negativi: Breakfast options and speed of service could be better.

Punti positivi: excelle highest level of personal service location perfect food outstanding 6 starsnt in every way

Punti negativi: electrics a bit dated plus bath access difficult

Punti positivi: Everything apart from the shower

Punti negativi: Shower small and not vey nice water head

Punti positivi: Everything

Punti negativi: The SPA

Punti positivi: Le camere migliori sono le suite all'ultimo piano

Punti negativi: Ho dovuto chiedere di pulire, dato che era stata fatto casualmente e in modo scadente. Il servizio in camera non valeva il prezzo che ho pagato e la scelta era scadente

Punti positivi: L'hotel era bello, a pochi passi da posti meravigliosi e buoni ristoranti.

Punti positivi: Il servizio è eccellente, il personale è molto gentile e disponibile. La posizione è perfetta, con facile accesso ai musei, metro , ristoranti e centro commerciale. La colazione è molto buona. L'ambiente è molto bello. Il bar propone ottima selezione di bevande.

Punti positivi: Beautiful, elegant hotel with accommodating staff and helpful concierge. Perfect location. Magical experience.

Punti positivi: The bed was very comfortable. The breakfast had a wide variety .

Punti positivi: Excellent room. My special request was taken into account and I got a Deluxe room with a nice balcony. Staff was extremely friendly and helpful.

Punti negativi: Some construction noise outside at 7 am in the morning during the week from some construction activities on the street.

Punti positivi: Great breakfast, lots of choices and fresh. Bed was very comfy and furniture was really nice. Toiletries were excellent, staff very friendly, location was perfect. Will definitely stay again. Very pampered!

Punti negativi: Nothing can think of.

Punti positivi: The location is really good. The staff is friendly and ready to help. Fast reactions of our complains about the room.

Punti negativi: The fact that we have to change our room 2 times in order to have an acceptable one (not hearing a constant noise of leaking water or having a blinking lamp).

Punti positivi: Absolutely everything!

Punti negativi: Nothing. Really!

Punti positivi: did not have in the hotel because we do not eat much

Punti negativi: the bed

Punti positivi: The staff is very polite and friendly. Hotel design is very nice. Rooms are clean and nice. Location is perfect right in the center if Vienna next to the Metro. Very good Hotel.

Punti negativi: During the check in the very friendly receptionist offered that the hotel will park my car and bring the luggage to my room which i appreciated and thought of it as an amazing customer service. My car was parked in the garage for the first night only. However 3days later , the night before my check out i received an information letter informing that the parking for the first night will be charged with €40. At checkout i had to wait for the Reception Manager and explained the situation to her and that noone informed me about parking charges before my car was taken to their garage and that the hotel during check in offered to get my car parked and luggage brought to my room and i never asked for this service. She replied that the charges for the garage are mentioned on booking.com (which i did not look for as i was not looking for a garage) and that she will exceptionally remove the parking from my bill. Very arrogant approach... A simple mistake was done and i was not informed properly which can happen and for a hotel of that standard should not be a problem to deal with in a smooth and decent way without blaming me afterwards and implying that i should have read on booking.com for a service that i didn't even look or ask for in the first place - this was neither appreciated nor appropriate and left a bad taste to the else great hotel stay.

Punti positivi: The location is excellent and we walked to everything or caught the U3 just around the corner. The beds were comfortable although I had asked 3 times for a twin beds and on arrival they offered a double bed which needed sorting out. The robes, slippers and chocolates were a nice touch but then again the room rate covered these little extras.

Punti negativi: I didn't eat breakfast in the hotel as I thought 30 euro charge was totally ridiculous! especially as there was 4 persons in my group and that would have meant 120 euros extra a night to eat breakfast - the room rate is high enough that it should include a basic continental breakfast. I ate a fantastic dinner for 30 euros so felt the breakfast provided was a waste of money. In addition the mini bar was terribly stocked. I don't drink coke cola or apple juice or lager. The least I expect is a selection of wines and maybe a few spirits.

Punti positivi: one of the greatest hotels I have ever been to ,great location , friendly staff ,all attractions are near and easy to walk to . I highly recommend this hotel for everyone I know

Punti positivi: Posizione eccezionale. Dimensioni della camera (de luxe)

Punti positivi: Posizione gentilezza staff servizio impeccabile

Punti negativi: La colazione era limitata rispetto ad altri alberghi

Punti positivi: The beds are so comfortable Location good Everything was perfect

Punti negativi: All'arrivo viene addebitato l'intero importo piu 500 EU per eventuali spese extra, al check out si paga il totale speso, poi viene restituito il primo pagamento via carta di credito nei 5/9 giorni successivi. Mi sembra una procedura un po' complicata, poi se ritarda il primo accredito e scade il periodo della carta di credito si rischia di essere addebitati 2 volte.

Punti positivi: La cortesia e l'efficienza del personale. La posizione.

Punti negativi: Stanze piccole. Breakfast troppo costoso.

Punti positivi: It is fabulous hotel in all aspects

Punti positivi: Super helpful staff, a classic gem in an amazing location.

Punti positivi: Our stay exceeded my expectations. Everything was wonderful. The breakfast was excellent, the rooms beautifully decorated and well equipped. Staff very pleasant, efficient and welcoming.

Punti negativi: My only complaint was with the Japanese restaurant. My daughter and grandsons like sushi. I don’t eat any fish but noted a couple of non-fish options on the menu. I ordered the chicken. In short, some of the worse chicken I’ve had. How can you mess-up chicken? The accompanying salad was overdressed. Also the wine serves started on a reasonable note about 5 oz. per glass but dwindled significantly with second and third serve. Our 3rd glass was less than 3 oz. I didn’t complain until I got the bill and was charged full price for what amounted to half a serve. The waitress apologized but nothing was done. I paid the bill but was not happy. I believe the waitress was not used to serving wine and was trying to make a bottle serve more than it was meant to. A restaurant in a 5 * hotel should do better. I would also add that while my sushi experts liked their meal, they were underwhelmed. Good but not great. We ate in the Brasserie another night and both food and service was excellent. BTW, wine serves were as they should be.

Punti negativi: They couldn’t provide connected rooms to us.

Punti negativi: I dint like the price discrimination .. the hotel served 1 bottle of water for 4.5euro on the restaurant and 9 euro in the room.. which was very high according to me

Punti positivi: Location. Service. Everything.

Punti negativi: Very centrally located. Clean comfortable luxurious hotel.

Punti positivi: Stuff is very nice,helpful and professional.location is excellent.room is big and comfortable.service is high quality.it is aroyal luxury hotel.for sure i will come back to this wonderful hotel.

Punti negativi: Nothing this is a perfect hotel

Punti positivi: Helpful staff and excellent location

Punti negativi: Two of the hotel’s restaurants were shut during our stay. This was disappointing and not clearly flagged when we booked.

Punti positivi: Wonderful hotel! Very close to everything, extremely comfortable and clean rooms, wonderful staff and facilities and the most extensive buffet breakfast I have ever seen! Excellent!

Punti positivi: TUTTO ERA ECCELLENTE.

Punti negativi: IL PREZZO DELLA PRIMA COLAZIONE.

Punti positivi: Abbiamo trovato un prezzo favoloso in kayak. Non ci sarebbe stato al Ritz presso le loro tariffe normali. E' stato un rapporto qualità/prezzo straordinario per noi.

Punti positivi: Tutto. Attenzione al dettaglio, personale incredibile, camere bellissime, cibo eccellente

Punti negativi: Niente

Punti positivi: Very high quality facilities with exceptionally friendly and helpful staff. Very good location with easy access to all parts of the city. Attention to detail was exceptional, as was the Spa and Bars, and the wonderful personal touches provided for our celebrations.

Punti negativi: Tables at the rooftop terrace (Atmosphere is another excellent facility) were ‘reserved’ for no discernible reason - policy perhaps needs to be reviewed.

Punti positivi: -Location -Breakfast -Level of cleanliness -The staff was supper friendly

Punti negativi: Nothing

Punti positivi: Friendly staff

Punti negativi: Over priced rates for an old hotel. my daughter was food-poisoned after having order dinner in the hotel. The general cleanliness rate is 0. Hotel services like laundary and in-room dinning is very very expensive. Little far from city center. Bathroom takes about 60% of room size.

Punti positivi: Camera molto bella e spaziosa. Personale molto gentile e disponibile. Abbiamo comunicato che festeggiavamo un occasione speciale e ne hanno tenuto conto, è stato molto apprezzato. Colazione molto buona

Punti negativi: La SPA. Spazio attorno alla piscina molto piccolo, rumoroso. Disponibile solo una tisana, poca scelta. Couverture fatta frettolosamente con poca cura ai dettagli.

Punti positivi: Just wow , the best experience i hade ever in Europe for more than 10 years The hotel and staff perfectly made our vacation like dream Thanks alot for every single minute we spend it in the hotel The best Ritz-Carlton in the world

Punti positivi: This hotel was better than expected in most ways. The staff are absolutely wonderful and could not do enough for us. We will try and be back for longer next time.

Punti negativi: Not much if anything.

Punti positivi: Everything

Punti positivi: From the moment you arrived until the time you left nothing was to much trouble from any of the staff you came into contact with.

Punti negativi: Valet parking at 50 euros a night was a little steep but it was city centre.

Punti positivi: Staff are exceptionally friendly , especially Mohammad , Silvia Tamara and Oliver Breakfast is marvelous and exquisite Interior design is luxurious Concierge are helpful and pleasant The ambiance is lovely and the fragrance is captivating Location is very close to shopping places resturants and underground metro They made me love Vienna

Punti negativi: room Air conditioning is not the best hotel The gym is small i

Punti positivi: Tutto ottimo, personale molto disponibile. Molto apprezzata la prima colazione, che soddisfa tutte le esigenze, i letti comodissimi e la stanza assolutamente insonorizzata. Posizione ottima proprio sulla ringstraße a 100 m da metropolitana e 10 minuti a piedi dal centro. Spa molto piacevole con piscina e area relax.

Punti negativi: Nulla.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: The staff went out of their way to help us out..

Punti positivi: The bed.

Punti negativi: The smell of cigaret in the bathroom. The faulty shower in the bathroom.

Punti positivi: The location, cleanliness, and staff were all wonderful.

Punti negativi: Nothing.

Punti positivi: While the location is in the south end of the city it’s very convenient to trams and a metro stop. The hotel is clean and a great value for a location in Vienna.

Punti positivi: they is perfect, location is just 2 minute walk to central train station where you can also find supermarket, food court, bakery and cafe. Modern interior, look beautiful and clean rooms. View over the city, friendly staff. very good value for money

Punti negativi: Più pulizia nel bagno.

Punti positivi: Location, lounge, view and helpful staffs. Also there were two pillows(soft and hard) you can choose.

Punti negativi: Breakfast can be improved. Maybe a mini refrigerator in the room?

Punti positivi: Clean room, close to the train station, close to public transportation and very good breakfast.

Punti negativi: nothing.

Punti positivi: La zona, la pulizia.

Punti negativi: Trovato che gli inservienti non fossero particolarmente affabili. Però a parte questo, consiglio vivamente la struttura

Punti positivi: Very close to train station

Punti negativi: Quite basic

Punti positivi: Pulizia, tranquillità e posizione

Punti negativi: Camera un po' piccola e poco arredata

Punti positivi: Hotel is located near the Central Railway station, what is great for those who travels by train (or plane). Hotel is new, rooms are comfortable and clean. Most rooms offer beautiful views of Vienna. Staff is pleasant.

Punti negativi: Bathrobes are not provided in standard rooms (if it is important for someone)

Punti positivi: It was ok nothing shocking, nothing exceptional, just very good value for money

Punti negativi: No tea/ coffee facilities in the room

Punti positivi: Everything was well organized and neat. Definitely your moneys worth

Punti positivi: Very helpful staff.

Punti negativi: Steam bath broken but nobody said this to us.

Punti positivi: Spacious room and everything works.

Punti negativi: The buffet breakfast is too big and expensive. A smaller version would be very popular for people who don’t want to eat that much.

Punti positivi: The Hotel is located where there is good transport connectivity, the rooms are specious, well maintained property.

Punti negativi: Due to good occupancy, the extention of checkout time was not possible, but we can use clock room facility. They accepts only Euro and not USD, normally big Hotels accepts USD from foreign guests.

Punti positivi: Beautiful hotel with a grand entrance / lobby . Our room was big , very clean and the bathroom was the biggest I ever seen in a hotel and even had a bidet.

Punti negativi: Nothing

Punti positivi: Hotel was as described. Room very spacious and bed very comfortable. Requested a quiet room and balcony and was allocated. Lovely gesture of sparkling wine & nibbles in room for my husbands 70th Birthday., Couple of minor issues but was rectified immediately. Staff very good especially reception staff. Would return to Vienna and would definitely book this hotel.

Punti negativi: None

Punti positivi: Camera superlativa praticamente un monolocale Zona molto tranquilla Con una passeggiata sei in centro Qualità prezzo super

Punti positivi: Comfortable room with Great view.

Punti positivi: Location, breakfast, room size

Punti negativi: Nothing

Punti positivi: Camera con formula executive eccellente..receptionista italiana..omaggio per un massaggio di 25 minuti

Punti negativi: Il bagno di vapore non funzionava

Punti positivi: Perfect, the best in the town!

Punti positivi: Quality hotel met all our expectations & more. Staff friendly & helpful. Excellent location close to transport.

Punti positivi: Posizione Rapporto qualità-prezzo

Punti negativi: Internet era imprevedibile durante il mio soggiorno in particolare nella mia camera

Punti positivi: La colazione Belle camere Il personale Vicino metropolitana

Punti positivi: Hotel eccellente. Arte. Il personale è disponibile. La migliore colazione a buffet in città. Cameriere bellissime. Migliore zona con feste a un isolato di distanza. Zona tranquilla. A meno di un miglio a piedi dal centro.

Punti negativi: Ascensore piccolo, ma un po' rischioso. Porta di vetro del bagno macchiata.

Punti positivi: La classe e l’originalità degli arredi. La magnifica colazione. La grandezza delle stanze e la comodità dei letti.

Punti negativi: Niente.

Punti positivi: Great breakfast, great location

Punti positivi: The excellent concierge services from the front desk. When they found out it was my birthday, they presented me with a sweet note and a jar of homemade jam. Cleanest room ever! Full breakfast included. Staff helped us with directions, called for taxis, made calls about ticket issues we had with CAT and a vendor we could not reach, recommended restaurants, obtained. A ticket for a planned event when our grandson joined us at the last moment and had it delivered to the hotel, and left a note on our door after it arrived. Etc, etc. Bathroom had a bidet, large deep tub and huge bottles with pump caps for body wash, lotion and shampoo. Towels were huge.

Punti negativi: Towels could have been a little more soft and fluffy.

Punti positivi: Very convenient for Prater. Good breakfast, garage below hotel, artsy rooms, friendly staff.

Punti negativi: Rooms to street quiet noisy.

Punti positivi: Friendliness of staff.

Punti negativi: Small crowded breakfast room... service poor because of understaffing.

Punti negativi: When de arrived, was white hair in our bathroom... Then you can hear the doors of the other room everytime... And I take a taxi, that the hotel arrange... and they said the prive is 43euros and the taxi driver when de arrived to the airport He said is 46euros.

Punti positivi: Perfect!!!! I will recommend it to all my friends. Staff is friendly. Breakfast is rich and delicious with foods for every taste. Room well equiped with everything you need..Not far away from city center.

Punti negativi: ----

Punti positivi: Very friendly and helpful staff. Breakfast was lovely.

Punti positivi: The room and the bathroom, wonderfull breakfast.

Punti positivi: Very friendly staff, comfortable rooms, great breakfast. English speaking. Underground car park is secure. Have used twice before and very happy to use again.

Punti negativi: We had to pay €8 to leave the car in the car park on our final day after checking out. Milk sachets for the tea and coffee in the rooms would have been nice.

Punti positivi: Nr to buses, trams & underground

Punti positivi: Ottimo 4 stelle. Posizionato nei pressi del Prater e vicino alla metro, al treno x l'aereporto e ai tram. Camera confortevole e pulita. Servizi igienici al top. Colazione con ampia scelta dolce e salata. Personale gentile.

Punti negativi: Nulla

Punti positivi: La camera in cui ho alloggiato era abbastanza grande, con un sacco di luce. Era tranquillo e pulito

Punti positivi: Super Hotel, personale super, super Ristorante. Buona posizione: a 4 min dalla stazione principale.

Punti positivi: Nice desk workers. They are really kind and polite. Their svc. was excellent. And after I came back home, I had some inquiry about deposit refund, there respond was so fast !

Punti negativi: First, I did not know that they gonna keep some deposit. Maybe it is because bookings.com did not tell me, anyways it was quite a sudden for me. However they made deposit with a credit card, so I didn't have to pay it with cash :) Not a good view from the room. But it was not a big deal to me though :)

Punti positivi: Camera bellissima, molto funzionale, confortevole, spaziosa e pulita

Punti negativi: Colazione costosa

Punti positivi: The hotel was clean, comfortable and quiet. Our bathroom had a bathtub with shower fixtures so you could bathe or shower. The toilet was in a separate room from the sink and bathtub/shower. From our window we could see a nice outside lounging area, although we did not make use of it during our stay. There was a fairly large supermarket in the same block as the hotel.

Punti positivi: The location, the staff behaviour, facilities.

Punti negativi: including breakfast in the cost

Punti positivi: The service was excellent particularly their front of house and bar staff. Would absolutely recommend this hotel!

Punti negativi: Not much to pick on as the entire stay was excellent.

Punti positivi: The environment of the hotel

Punti negativi: The bed matters are not comfortable

Punti positivi: Very clean, modern and well equipped rooms.

Punti negativi: Distance from city centre, in spite of U-Bahn connection, is not ideal for sight seeing.

Punti positivi: We stayed in the hotel suite for 4 people and we really had a pleasant stay. The room was very clean and tidy. The staff is super helpful and friendly. The location is excellent.

Punti positivi: Practical location, all the amenities, friendly staff.

Punti negativi: Not the most beautiful of locations, cleaning was ok.

Punti negativi: Il prezzo molto alto

Punti positivi: The kettle and fridge in the room was a bonus.

Punti positivi: Staff is very friendly, clean room and good restaurant. Laundry for free

Punti negativi: All good...maybe don't use plastic straws for drinks.

Punti positivi: Tutto il personale era molto disponibile. Era la mia prima volta a Vienna. Il personale della reception faceva di tutto per aiutarmi. L'esperienza è stata ottima.

Punti negativi: Non c'è aria condizionata. Una volta lasciata aperta la finestra è migliorato. Mi sarebbe piaciuto che avessero almeno una ventola.

Punti positivi: The aesthetics of the rooms, foyer and restaurant.

Punti negativi: Halls and lifts are not refurbished and clash with the style of the rest of the hotel.

Punti positivi: A good place to stay. Nice room, good food and friendly staff. You know the place is right when the breakfast buffet includes coffe flavored yoghurt and there is a record player in your room. A modern hotel with an international vibe.

Punti positivi: Gorgeous new hotel. Opened April 2019. Cosy. Well designed. Great restaurant!

Punti negativi: Doors close a little too loud. If you want to sleep in in the morning that’s a potty. Also they were doing some drilling works, but that’s temporary.

Punti positivi: l'arredamento

Punti negativi: colazione troppo cara

Punti positivi: clean rooms, equipped with air con, stylish interior

Punti negativi: Parking quite expensive (24 € per day)

Punti positivi: breakfast was amazing, lot's of different choices. location was great, few minutes to metro station, staff was very friendly and polite. bed and pillows are very good, so i sleep all night like a baby :-)

Punti positivi: Materasso comodissimo, arredo dell'hotel fantastico, personale molto gentile e attento e ottima la pulizia.

Punti positivi: It’s a relatively new hotel in nice area of the city. Good beds, large bar, cool design.

Punti negativi: Albergo accogliente, pulito e arredato con cura. A pochi minuti a piedi dal centro. Unico neo, il parcheggio si paga troppo. 25 euro al giorno per il parcheggio di un hotel mi sembra esagerato

Punti positivi: Staff was super friendly and helpful, breakfast was really good.

Punti positivi: The positive and vibrant mood. Reception, bar and restaurant staff are awesome. Keep up with the pace.

Punti negativi: It is something weird for me, but there wasn't a single negative thing during my stay.

Punti positivi: The room is REALLY nice, very comfortable bed, nice decorations, spacious, clean and with a really nice bathroom! The location is good but quite far from the centre. There are nice restaurants and bars around the area. We really liked when one of the staff brought a birthday cake with a really nice card to my mother as it was her birthday.

Punti negativi: I really disliked the fact that upon arrival, although we had payed the whole amount for the stay, we still had to give a deposit of 70 euros that apparently is only given back to our credit card 3 days after check out!

Punti positivi: It was my third visit here.Nice design,polite personal and fine location.Every time I note the same picture.I like this hotel very much!!

Punti positivi: Lovely hotel. A lot of reviews say that the location is not good. I disagree. The location is great - just a short walk (10 - 15 minutes) to the hart of the city center. Would defenatly stay here again.

Punti negativi: The lift makes an anoying sound when it passes the first flour. It woke me up the 1 night. Needs to be fixed.

Punti positivi: good international standard

Punti positivi: La posizione vicina al centro e ben servita, la disponibilità del garage, una buona offerta per il breakfast

Punti negativi: L'assenza in camera di un adeguato armadio per i vestiti, il servizio di roomkeeping, i modi inadeguati dell'addetto al check out

Punti positivi: The staff were extremely helpful and thoughtful. Comfortable beds. Excellent location for shopping and sightseeing as the hotel is close to a few types of transportation.

Punti negativi: I felt that the Wifi should have been free, but at least there is a computer free to use in the lobby.

Punti positivi: 3 star not a 4

Punti positivi: good breakfast, good position, quite, nice furnituresgood ratio qaulity price

Punti negativi: rooms not to big

Punti positivi: Ho apprezzato la cortesia del personale, il servizio ottimo di colazione, la facilità di raggiungere il centro della città.

Punti negativi: voglio sottolineare una parziale carenza nella pulizia della camera, ogni giorno disinfettata ma mai pulita con aspirapolvere. i pavimenti e gli angoli dei muri avevano polvere e ragnatele.

Punti positivi: Estrema gentilezza e buona struttura

Punti positivi: colazione e pulizia degli ambienti

Punti positivi: We liked the Hotel because it was very Clean also the Staff were very helpful. The Breakfast was very good selection for everyone

Punti negativi:

Punti positivi: the breakfast was fantastic. The staff were very helpful.

Punti negativi: The fitness centre was inadequate. There were only 2 bikes and 1 cross trainer. No weights at all.

Punti positivi: L'ottima colazione, il personale accogliente, l'hotel nuovo e moderno, il minibar gratuito in camera.

Punti negativi: -

Punti positivi: Il facile accesso alla stazione ed aereoporto. nuovo e confortevole.

Punti negativi: Area locale stessa di nessun vero interesse. La colazione è un piccolo zoo-come.

Punti positivi: La posizione e la colazione

Punti negativi: La camera per 4 persone risulta piccola ed il parcheggio molto caro

Punti positivi: This is a beautiful Novotel just steps from the Vienna train station. The rooms feel updated and clean. The facilities are nice and the kids room is a big bonus. The family rooms felt cramped, but we were able to make it work. The view from our room on the 13th floor was nice. There are tons of places to eat just within the train station across the street and the connections into the city were easy and efficient. We were pleased with our stay.

Punti negativi: Parking is quite expensive (25€/day), but easily accessible under the hotel. Also, in our opinion, breakfast was outrageously expensive (21€/person). We just got something to eat in the train station for a few euros on our way to town. Finally, the restaurant also seems way overpriced compared to the cost of the hotel. 23€ for schnitzel? Crazy! We got some food for dinner to go from the train station one evening and sat at one of the many tables outside the hotel. There was not a single person sitting at any of the tables - inside or outside. We said we would order drinks from the restaurant but the staff told us we had to leave because we couldn’t eat other food there. I understand they keep those tables for restaurant guests but there was not a single person sitting there all evening and we agreed to buy drinks. Seemed excessive as we were clearly not taking tables from other guests. It seems it would be common courtesy to provide tables somewhere in the hotel for hotel guests to sit and eat even if not purchasing their expensive food.

Punti positivi: Every things

Punti negativi: Thy are bad

Punti positivi: Beads ++ Location +

Punti negativi: Progress to be done on nigh shift receptionist. Parking difficult to acceed. Sink watter difficult to evacuate and watter pressure was not very powerful. If you want to take breakfust please announce it because you have to pay it before going inside, even before paying the room. (Personaly very dissapointed because i had to leave without eating ... i arrived at 10h20 and breakfust close @10h30)

Punti positivi: This is an excellent location for visitors to Vienna.

Punti negativi: Narrow unwashed windows

Punti positivi: The location right at the central train station and the children's play area were great!

Punti negativi: The housekeeping was a bit off on our last day, but the reception staff made up for it!

Punti positivi: Service is great & playground is next to dining hall

Punti negativi: Parking could be made free of charge

Punti positivi: The location right next to Central Vienna train station as we travelled to and from Vienna by train. The area is, of course, also the centre for all other forms of transportation, so it's easy to move around Vienna.

Punti negativi: Everything was just as I expected, so no complaints.

Punti positivi: This is an ideal place especially if you are travelling by train.

Punti negativi: Very central and very well connected.

Punti positivi: Very clean and spacious room near vienna central station, breakfast is good,wifi is fast, convenient to visit different sightseeing places at vienna.

Punti negativi: Everything is good

Punti positivi: Ottimo rapporto qualità /prezzo, davvero eccellente. Colazione varie ed abbondante, camere spaziose

Punti positivi: Posizione strategica

Punti negativi: Check-in in ritardo Mancavano le lenzuola per i letti delle bambine

Punti positivi: Amazing hotel. The best in Vienna. Very clean and neat. Amazing location, great staff, really 10/10 ♥️ Loved the room view to the city!

Punti positivi: Location, cleanliness, decor

Punti positivi: Great design! Great views.

Punti positivi: Clean and good location

Punti negativi: The shower door makes a huge banging noise when you leave it

Punti positivi: Stylish and comfortable

Punti positivi: The best Wien window city view you can get!

Punti positivi: The room is perfect. The bed is very comfortable. The view in 17 floors is amazing. Everything is perfect.

Punti negativi: Nothing

Punti positivi: the breakfast was pretty basic, the location of the breakfast at the 18th floor was amazing the front desk staff really goes out of their way to assist you in any way they can

Punti negativi: Beside the attitude of the hostess at the breakfast (the blonde one) everything was perfect

Punti positivi: Posizione, Colazione, Camera

Punti positivi: Atmosfera della mia stanza

Punti negativi: Frigo bar carente

Punti positivi: location was excellent, bedrooms stylish and luxurious, great breakfast choices and quality of food and the Loft Bar has some of the best views I've experienced.

Punti negativi: Nothing!

Punti positivi: Location & staff and cleanliness

Punti negativi: Noting I will back again

Punti positivi: Excellent location! Friendly staff that helped us decide where to go. I really liked the interior design. I will definitely come back to this hotel if I have to stay in Vienna.

Punti positivi: The location and originality

Punti negativi: Housekeeping

Punti positivi: Location, check out time, decor, facilities, staff and roof top bar!

Punti negativi: Nothing

Punti positivi: Location and relaxed ambience

Punti negativi: Dirty floor in bedroom

Punti positivi: L’ambiente i formale e la posizione

Punti negativi: Il rumore del roof top bar in camera in piena notte.

Punti positivi: Lovely breakfast, awesome rooftop bar, cute but busy room decor, comfy bed, cool relaxation area in basement.

Punti negativi: Room was extremely small and there is nowhere to put your bag.

Punti positivi: Very nice and trendy hotel, surrounded by museums, perfect location to visit the city! There are also e-scooters outside the hotel available for rent. The staff is very nice, the facilities super cool, despite being in a busy area, the noise level was good. The hotel is adjacent to a nice park, very close to two train lines and has a nice burger place.

Punti negativi: The hotel is trendy so I felt like we pay more for the vibe of the hotel, I was expecting the room to be a bit bigger. The breakfast is also quite expensive considering there are some very nice places for brunch in the area for much cheaper. More channels in different languages would be nice too.

Punti positivi: Suprising, nice inetrior. Good mood. Bicycles.

Punti positivi: Everything, value, location, cleanliness, staff and the breakfast was the best.

Punti negativi: Nothing

Punti positivi: Fabulous breakfast, great location

Punti negativi: No negatives, great staff

Punti positivi: Design concept. Lovely staff.

Punti negativi: In room coffee would have been nice. On checkout the bill was more expensive than expected . But I didn’t take it further . Overall a great stay and location was the best, but a bit expensive for what is was.

Punti positivi: The best breakfast in Vienna, if not the whole of Austria!

Punti negativi: Hard to improve. Expensive but worth it.

Punti positivi: bell'arredamento d'epoca, ottima posizione, staff gentile e disponibile

Punti negativi: dall'aria condizionata una sera filtrava un odore di fritto; qualcuno nella camera accanto aveva mangiato una Schnitzel ? non da un hotel di questo livello

Punti positivi: Next level type of hotels, it was great, services was unlimited, and staff very helpful & friendly. The breakfast was wonderful, i think it was the best in Vienna!

Punti negativi: There’s nothing I didn’t like, but maybe the bathroom was kinda tiny.

Punti positivi: Cleanliness, attentive staff, dining,

Punti negativi: N/a

Punti negativi: Bathroom lightning. It was great for makeup

Punti negativi: They had removed/hidden all bacon and ham, to please intolerant visitors from the Middle East.

Punti positivi: L' atmosfera di un epoca passata e la tradizione familiare

Punti negativi: Il bar esterno dell'albergo, dove il personale è troppo rigido e non asseconda minimamente nessuna richiesta, anche se semplice,che esca dai loro standard

Punti positivi: Camera ampia, arredamento fantastico, vista pure. Non ho fatto colazionein hotel.

Punti negativi: Nulla. È un hotel mito

Punti positivi: Great location, friendly staff, delicious food!!! Room was big enough and very clean.

Punti positivi: The check in staff was great, he briefed us around the hotel and the facilities young nice man. The staff from the concierge were also pleasant and helpful. The staff from the spa were also very nice and helpful. However there were always a few staff standing by the main door I really didn’t see why there were there. Most of the time during my stay while walking through the door they were standing there chatting away to each other, a few occasion they were even almost blocking the door and had no intention to stand back / give way . That’s why I call them the black sheep in the family. The price I think high for what they offer, tbh my expectation was above what I experienced from this hotel considering it supposed to be one of the best hotels in Vienna. But overall nice stay and very considerate.

Punti positivi: Amazing service, great attention to detail and incredible breakfast.

Punti negativi: Unfortunately, the cost of breakfast was not included in the price of the room

Punti positivi: Staff are very helpful and friendly Location is very good

Punti negativi: Nothing

Punti positivi: Friendly staff and good service. Location is so nice to visit sightseeing spots in Vienna. I recommend this hotel for tourists.

Punti negativi: Nothing.

Punti positivi: Everything was perfect!!!

Punti positivi: In front of subway station, very close to Schronbrunn, Hauptbahnhof and ZOO, not far from city center. Kind staff. Excelent soundproof windows, we didn't hear anything from the noisy street.

Punti negativi: Due to noise and pollution I cannot recommend to open windows.

Punti positivi: Great location near public transport. Modern design. Good size room. Decent facilities including bathroom. Good variety of breakfast options. Polite and helpful staff.

Punti negativi: Nothing. Everything was perfect.

Punti positivi: Clean and nice room. Close to public transportation and near a supermarket.

Punti negativi: Bad pillows, needed extra. We've waited a whole day to replace the broken fridge, poor staff communication.

Punti positivi: Great location - out of the center but quiet and just a crosswalk away from a metro station. Friendly staff.

Punti negativi: Flat, tiny pillows.

Punti positivi: Excellect location! Perfectly clean room and bathroom! The hotel exceeded my expectations!!!

Punti negativi: They start cleaning the rooms very early in the mornings :)

Punti positivi: Posizione molto comoda, pur non essendo in centro è di fronte alla fermata della metro, vicino ad un supermercato e in zona ci sono molti ristoranti dove cenare a buon prezzo. Camera ampia, letto comodo. Pulizia buona. Possibilità di lasciare il bagaglio gratuitamente dopo il check out. Considerando i prezzi di Vienna, prenotando in anticipo si possono avere buone offerte.

Punti negativi: Cuscino troppo sottile.

Punti positivi: Easy access to the underground, clean and comfortable room, gratis coffee and water, very helpful staff. Very close to the Palace and other attractions.

Punti negativi: View from room was not very good, but who cares.

Punti positivi: La colazione buona e la posizione vicino alla metro e al castello di Schonbrun sono il valore aggiunto!

Punti negativi: I servizi molto a desiderare

Punti positivi: Vienna have many hotels in same price but more excellant

Punti negativi: All thing

Punti positivi: Everything was perfect: clean and spatious room, comfortable bed, easy access, quick and efficient check-in/check out. Nice quick meal at the bar (very good value for money).

Punti positivi: The Concept of the Hotel and the Bar Area.

Punti negativi: Location.

Punti positivi: Hotel is very nice location. Room quite nice and spacy. Room facilities very good, you have tablet and mobile phone to use which is quite nice surprise. Chamber maids are very profesional and nice persons. Check-in system very simple and good. Hotel and room are generally very clean

Punti negativi: NOISY AREA - Area is very noisy, no sleep 1 night at all (bar noise from hotel, in front of hotel bunch of people at 2-3am made crazy noise, finally I wanted to call police but suddenly they stopped making noise, than finaly at early morning (before 7am) started construction works accross street). Bed is too soft (for my opinion). BREAKFAST IS TTOAL FRAUD AND DISASTER - BIGGEST DISSAPOINTMENT - costs 16 EUR per day, for this money choice is incredibly low - no hot food at all (no scrambled eggs, no bakon, sausages etc.), this is nearly impossible to believe, you get it in 2* hotel in all Europe; 2 salami total, 1 cheese sort, no spreads, no croisant; muesli is Ok and fruits and that's mainly all; oh yes there is only filter coffee included, for espresso or cappucino need to pay extra. This was really low experience, fair price would be 6-8 EUR for what we get, 16 EUR was total rip-off. PARKING - you can use across hotel, very costy (25eur/day), on Sunday you can park free of charge in the street but hotel staff didn't want to tell us this, they wanted to sell us parking ticket for 25 EUR, hopefully we checked and see we can park for free in street.

Punti positivi: One for the youngsters but nice to see new approaches. Very pleasant helpful young staff

Punti positivi: Great concept hotel. I've stayed here a few times and always enjoyed my stay. The check in is quick and easy, the rooms clean and have everything you need. It has a great bar and terrace area for drinks and for breakfast. Always a pleasant stay here, thank you!

Punti positivi: The facilities are really good. I don’t like how there is no contact between stafff and guests. Or that I couldn’t easily contact reception

Punti positivi: Ruby Marie is a fantastic place to stay in Wien. The location is quite central and very well connected with public transports: just outside you can find U3 underground stop (few stops from Hofburg, St Stephen's), tram stop for Schonbrunn (15 mins) and bus stop to the airport (30 mins bus). Rooms are quite and very clean and the bar area is fancy with an outdoor terrace too. Absolutely recommended for your stay in Wien!

Punti positivi: La camera confortevole e pulita

Punti negativi: Il servizio alla reception La sala colazione poco ordinata

Punti positivi: Everything beside of the mattress

Punti negativi: mattress was to hard for me

Punti positivi: INTERSTING CONCEPT! I RECOMANDED!

Punti negativi: Cleaning staff enter the room repeatedly from 8.00 am, although check-out is at 11.00

Punti positivi: Lo stile, la presenza di spazi inaspettati (cinema privato, sala yoga, workspace e sala lettura con angolo te ben servito) e il bar/giardino interno.

Punti negativi: Niente da ricriminare

Punti positivi: The only thing that we liked was the location of the hotel. And there was a nice garden where you could sit and relax, but thats all.

Punti negativi: 1. It was very important to us, that there are parking space included. As I booked the hotel I checked the box with parking space in hotel, but when we got there, there was no parking in the hotel, there was a different parking and we had to pay extra for it (25eur per day). And when we checked in and asked about the parking, the host said that there are garage right outside, so we went outside to look for garage which DIDN’T EXIST. 2. The rooms floor was dirty. It looked like someone had spilled drinks all over it. And the dust in the rooms every corner and under the bed was too much. 3. Breakfast was horrible. There was like nothing to eat, there wasn’t even butter. Continuing about the food, there is nothing to eat there, three picas and that’s mostly all. And every time we ordered pica it was burned, so as I said nothing to eat. I don’t thing that the hotel price matches the quality and rate.

Punti positivi: Nothing

Punti negativi: Everything, totally not recommended