Hotel a Cairo

Punti positivi: All was very good. We were kindly greeted on our arrival at 11:30am. Checkin procedures very quick. And we were offered an early check in ( normal checkin time 03:00pm). The guest relations team and all the members of the staff were very kind and professional and took great care of us. Food at the hotel was very good. The room is very large, clean and comfortable. Hotel is very modern. We definitely recommend the four Seasons and will come back again

Punti negativi: All was good

Punti positivi: The room was clean and comfortable.

Punti negativi: Don’t be deceived by the picture. The tall building by the river is NOT the hotel. It is a residential building, which you aren’t allowed to enter. The hotel is the smaller building NEXT to it. As you can imagine, the river view is totally obstructed by this big building and you don’t see much of the river. They really should clarify this, but I feel they intentionally don’t do that to confuse us. Had I known this, I would have never booked this hotel. Also, I was very disappointed by the email correspondences with the hotel prior to my arrival. I really wanted to make sure about the view, so I requested Ahmed to take photos of river view and pyramids view and just send them to me so that I could see how the view looked. However, he never bothered to take any photos himself and sent me the link to their website photos, which I had already seen... I explained him that I needed to see the actual photos taken by his phone or something, but he just ignored my request and never replied back. I should have cancelled my reservation right there as I had a bad feeling about their service... I’ve stayed other Four Seasons in other countries, but their staff never acted like this. Being a five star hotel, they are always willing to go the extra mile to please guests. It may have been the cultural thing in Egypt, but I felt they don’t live up to the Four Seasons’ name. I intended to stay for 3 nights, but I decided to leave after the 2nd night since I was really disappointed about the view. It was my first trip to Egypt and wanted a nice river view... Also, on the morning of check out day, I found a long black hair on my breakfast plate. I complained to the restaurant manager, but he never apologized and didn’t seem to care. It was a mistake that I booked here and I would never come back again. I moved to Sofitel afterwards and it was 10 times better than here. They have some panoramic river views and the building and location are much better!!

Punti positivi: Buon ambiente,

Punti negativi: Ristorante, moquette super obsoleta, colazione molto migliorabile per lo standard di questa catena di hotel

Punti positivi: Excellent and friendly staff. Very good breakfast

Punti positivi: I am a regular guest at this hotel and each time they seem to surpass the previous experience. high quality food, service, and cleanliness the management needs to be congratulated.

Punti negativi: Nothing

Punti positivi: The staff at Four Seasons Cairo were truly exceptional! Everyone from the valet staff and front desk to the restaurants went above and beyond to make sure we were comfortable. Nancy from guest experience went out of her way to give us a warm personalized welcome! We were blown away by the hospitality and quality standards! Wonderful breakfast and amazing room service food! I couldn’t recommend Four Seasons enough and I would definitely book again next time I visit Cairo!

Punti positivi: The staff were friendly, helpful and accommodating. The location is superb. Full view of the pyramid while having breakfast early morning.

Punti positivi: This is well worth the money. What a thrill to look out your bedroom window at the Sphinx and the Pyramids very very close. The services was impeccable. The rooms were spacious and spotless. On the last night we left late and they made up a breakfast for us, without us asking for it. Sure we had paid the night, but I hadn't even thought of it. Very helpful and I would go again. Also from the roof top you can watch and hear the light show perfectly.

Punti negativi: Perhaps I had misunderstood, but I had thought there was a restaurant on the roof and we could eat there, We had to go outside and that was fine as there were plenty places. Otherwise just great. Just one note: for all those who complain about camels and horses in the street in the hotels in this area... seriously? Get a life folks. It was perfectly ok - camels yes, but it IS Giza. The touts in the street try to sell a lot but that's their business, and they are easy to turn away and not pushy. And they will easily bargain. Little shop with an old guy two doors to the left as you leave the hotel has some more unusual statues etc. At night, we went out to eat with our kids aged 6 and 10 and felt perfectly safe!

Punti positivi: Amazing pyramid view of the room and the roof. Abundant breakfast, we tried a lots traditional Egyptian food. There is a minibar, kinds of tea bags and water dispensor you can have anytime. Staff is very kind, he helped us send poster cards when we were troubled where to buy stamp and send our card.

Punti positivi: Location veramente spettacolare: la grande finestra della camera proprio in faccia alla Sfinge è qualcosa che non si dimentica facilmente. Le camere sono molto ampie, ben tenute e abbastanza pulite; grande e pulito anche il bagno; condizionatori perfettamente efficienti. Il terrazzo, al quale si accede uscendo dall'albergo ma rimanendo nello stesso palazzo, è curato, dotato di sedie in ferro battuto e cuscini, insomma l'ideale per godersi gli spettacoli di luce notturni della zona di Giza

Punti negativi: Servizi scarsi e conduzione familiare, a metà strada tra un albergo e un ostello: la reception H24 consiste in un addetto che dorme sul divano e che si sveglia per aprire quando lo chiami, ma insomma alla fine funziona

Punti positivi: Excellent location- our room had a Pyramid view, and the hotel roof is one of the best places to watch the majestic “light show” at night. Property is run by a very nice family; breakfast buffet is delicious, with some traditional items made in their own kitchen!

Punti positivi: Guardian House is straight out of the movie ‘Casablanca’ and is a priceless Gem. Fastidiously clean, rooms with a direct view of the Sphinx and Pyramids ‘to die for’ (no pun intended)and whose owners have a long history of ‘insider’ information and are especially focused on those interested in ‘esoteric’ (the ‘real’ Egypt), rather than the usual ‘Dead king’ Disinformation, the Guadia House is a real ‘jewel’, plus it is unbelievably priced. It is a in to two minute walk to the Sphinx. Oh, almost forgot, the roof top few is a direct shot, looking west of the Sphinx and the middle Pyramid (Khafre) and is a perfect place to watch the nightly sound and light show.

Punti negativi: How can you EVER dislike a rea life version of Casablanca? Guardian House has Everything a discerning traveler needs but I don’t think it has an elevator but, then again, neither was there one in Casablanca either,

Punti positivi: Basic room with everything we needed for one night stay. Wanted to book the room with pyramids view but was fully booked, but we still able to see the pyramids from our room. Room size is slightly small for 3 people.

Punti negativi: No lift

Punti positivi: Room with pyramids view is perfect, big and sparking clean. We can enjoy the night light show from the rooftop. Staffs are friendly and helpful. Breakfast is basis but is sufficient, we love the falafel.

Punti negativi: No lift and the surrounding/street is quite smelly, the staffs keep the room clean so it's not a big issue for us.

Punti positivi: location! face to pyramid

Punti negativi: nothing

Punti positivi: Posizione fantastica, proprio di fronte alla sfinge

Punti negativi: La stanza con vista sulle piramidi affacciava ahimè sulla strada principale e si sentivano i rumori del traffico, della preghiera mattutina (altoparlante vicino alla guest house) e degli spettacoli serali

Punti positivi: It has the most amazing view that you can ask for, right in front of the pyramids. I got the room with the view of the pyramids and it was an amazing experience. The staff are super nice and friendly and will take a good care of you. If you want to feel the full experience of pyramids get a room with the pyramid view.

Punti negativi: الموظفين في الاستقبال ومديرهم لا يعرفون فن التعامل مع النزلاء ولا يعترفون بخطأهم ولا يعتذرون. لا انصح بهذا الفندق بتاتا إلا إذا أردت أن تفقد اعصابك .

Punti positivi: From the moments you enter the doors you feel luxurious. No hustle, no hassle just all professional service from the start. If you are a snobb or not picker you may disagree but my experience was outstanding.

Punti positivi: Nile view I enjoy it because it inspire me Reception embole are very freindly and sense of respect they are Embasadors of Egypt My regards

Punti positivi: dopo alcuni giorni la colazione risultava monotona. Per chi si ferma più giorni potrebbe essere importante creare delle variazioni. la posizione comoda.

Punti negativi: tutto bene

Punti positivi: Staff and location

Punti negativi: Nothing to mention. everything was perfect

Punti positivi: Posizione eccellente. Struttura molto bella.

Punti negativi: Siamo capitati in giorni di freddo eccezionale per la zona, ma l'albergo non aveva nessun sistema di riscaldamento: l'intero albergo era freddo e pieno di spifferi! Pulizie approssimative e scarsa attenzione nel rifacimenti delle stanze.

Punti positivi: The bed was quite comfortable and the food in the various restaurants was very good

Punti negativi: No major issues at all, just lots of little things that shouldn't be issues in a 5 star hotel We were allowed to run out of toilet paper The soap holder in the shower was falling of the wall. We initially had one bathrobe not two and that one was very frayed around the color and should have been replaced long ago. We were six floors up so it didn't really matter but the sliding door to the balcony couldn't be latched. While our adjoining room had an ironing board and iron, ours didn't. Towels requested through the concierge still hadn't arrived 2 hours later The Kababgy restaurant had a cabinet with boxes sitting on it out in plain site of diners Non-smoking dinner options pretty much non-existent The location is not nearly as attractive as it seems on a map as there as there is no where to go that is in walking distance and street access is via one of two very small alleys.

Punti positivi: Posizione molto piacevole, bella la promenade lungo il Nilo coi ristoranti affacciati. Bella piscina a sfioro riscaldata. Ottimo il servizio al concierge.

Punti negativi: Il personale del ristorante marocchino totalmente inadeguato. Le camere ma sopratutto i bagni da rimodernare. Non ho trovato lo standard Sofitel.

Punti negativi: The concierge is very very bad and poor and not helpful

Punti positivi: Location

Punti negativi: Camerieri che nella sala breakfast giravano completamente a vuoto...

Punti positivi: Great facilities, lovely views over the Nile, good quality rooms and good restaurants within the hotel.

Punti negativi: Rude reception staff, breakfast is only good before 9:30 before everything runs out and doesn’t get refreshed.

Punti positivi: Hotel is beautiful. The spot at the tip of Zamalek makes for wonderful views and the various restaurants, bars and pools in the hotel take full advantage of the location on the Nile. The rooms are modern and large with very comfortable beds. The gym is excellent, providing high tech equipment and great views out over the Nile. Zamalek is a very interesting part of Cairo to stay in with plenty of shops and restaurants in walking distance.

Punti positivi: La reginetta rapida e la reginetta speedy fuori .la direzione dell'hotel sa bene come a dimostrare riuscitia livello di servizio del cliente .il personale molto cordiale altamente qualificato

Punti positivi: Super Hôtel, ottimo cibo e struttura pulita, dove trovi ogni comodità, buoni i ristoranti all’interno della struttura e suprattutto la comodità di avere il Centro Commerciale attaccato alla struttura , dove puoi trovare decine di ristoranti e super negozi di qualsiasi Marca!!! Ottimo anche per Famiglie! Ci ritorneremo sicuramente

Punti negativi: Niente

Punti positivi: The place is perfect for families, located at CityStars mall, near to great locations such as city center almaza, downtown and cairo festival city. In addition, it is near to a mosque and local market. Con-serge staff are all great specially Mr. Ahmed Abdul ghani was patience, professional, and very friendly and helpful. The drivers Mr. waleed was a professional. Also, Alaa the driver was helpful. Also the manager Bassam khalid ( not sure sbout the family name) was helful and a professional that helped of making our stay more comfortable while others they kept promising with no action.

Punti negativi: Just the first day the room provided wasn’t as expected and to be fare it is because we didn’t state earlier that we want non smoking room. Receptionists not all are welcoming some are friendly while others are OK.

Punti positivi: Everything I cannot fault it

Punti positivi: Location

Punti negativi: Price

Punti positivi: a great choice for familes with childrens and for groups. staff were really nice and helpful even at the airport after we leave the hotel, the hospitality is great, the salon staff nice Fayroz resturant has night live shows

Punti negativi: the menicure room need to be more clean

Punti positivi: Access to the city stars mall

Punti negativi: Nothing worth mentioning

Punti positivi: I like the service it’s very helpful

Punti negativi: There is no bonus card

Punti positivi: Great pols, good restaurants, tennis courts, reasonable prices.

Punti negativi: Near to airport and shopping mall, bith traffic as heavy as it is, getting to Cairo takes nearly an hour.

Punti positivi: Superb hotel and great design. Unfortunately didn't get the time to use the pool.

Punti negativi: The airport transfer was taking 45 minutes waiting in the shuttle bus till the other passengers arrived

Punti negativi: Too expensive compared to location and facilities mainly Resturants

Punti positivi: Breakfast good, staff very good

Punti negativi: Shuttle bus service was slow from airport to hotel. Probably only because of extensive immigration at Cairo airport and one passenger having checked bags to collect. If In a hurry book a car

Punti positivi: I left the room at 11:30am and back to room at 2:30 am but was the room not clean

Punti positivi: Ottima colazione.

Punti negativi: Check in e out molto lenti. Servizio taxi non disponibile a richiesta.

Punti positivi: camera spaziosa, staff molto cordiale, hotel dotato di tutto e di più, sembra quasi un villaggio turistico più che un hotel. Colazione molto buona

Punti negativi: il bagno se lasciato il lavandino aperto sapeva di fogna. La camera poco insonorizzata, per causa non imputabile all'hotel, causa lavori in strada, si sentiva tutto sino dentro a la camera... per tutta la notte.

Punti positivi: Every things wa berfact . Only the resption when I came I have reservation but they told me no you did not have any. I was book with orbit company . I don't know how is mastaking.

Punti positivi: La piscina con le onde. La navetta gratuita per l'aeroporto, il museo egizio, e il centro commerciale Festival. Inoltre l'autista ci ha regalato delle bottigliette di acqua fresca

Punti negativi: Hanno addebitato un costo extra (colazione bimbo). Ho aperto una pratica con booking. Lo staff della reception non ha voluto sentir ragioni

Punti positivi: very convenient for shopping and walking in the mall staff are very good and helpful Mr. Abdurhaman is a pleasant person is an excellent he works in reception.

Punti negativi: not easy to get to the area very busy street

Punti positivi: Staff helpful Being connected to a shopping center is a plus

Punti negativi: Windows can't be tightly closed which made us suffer from the noise and cold weather Not comfortable enough Smell of cooking from next door apartment Note: I stayed in room 1509

Punti positivi: It is a nice place ,beside the mall, breakfast is good and it feels more like a home

Punti negativi: The shower in the suit wasn't clean, and the ventilation wasn't working

Punti positivi: Its location and staff

Punti negativi: The cost and the price

Punti positivi: located in shopping area

Punti negativi: the food and arrangement

Punti positivi: Servizi

Punti negativi: Divano letto scomodo

Punti positivi: Il personale era cordiale e accomodante. La vista dal tetto era la migliore a Giza. Era direttamente dall'altra parte della strada dalla sfinge e le piramidi. Il personale vi fa sentire come in famiglia.

Punti negativi: I cani abbaiano ad alto volume durante la notte, ma mi hanno dato dei tappi per le orecchie.

Punti positivi: La vista delle Piramidi e della Sfinge è incredibile. Potrete assistere allo spettacolo serale di "vista e suoni", senza il prezzo di ingresso. Inoltre, il personale è il più cordiale. Tito e Kamal si sono messi a disposizione per assisterci a qualsiasi ora. E si assicurarono che ci siamo divertiti.

Punti negativi: Ci sono alcune cose che non ci sono piaciute. Il punto di vista, tuttavia, garantisce che non ho bisogno di menzionare quelle questioni minori.

Punti positivi: Assolutamente eccezionale in ogni area!

Punti negativi: Hotel esternamemte bello ma struttura vecchia e sporca. Cibo pessimo e camere sporchissine

Punti negativi: Premetto che, soggiorno spesso in questo Hotel durante i miei viaggi di lavoro al Cairo. Nel mio ultimo viaggio avevo la camera 229 , bella , spaziosa, bagno un po piccolo. Ma con un problema fastidioso, durante la notte verso le 02.00 pm mi sono svegliato con un forte odore di cucina all'interno della camera, molto fastidioso. l'ho fatto presente l'indomani giorno della mia partenza alla reception, mi è stato risposto in modo gentile che se lo avessi fatto presente mi avrebbero cambiato stanza. Non è cosi' però che si risolve il problema, mi immagino chi verrà dopo di me e avrà lo stesso problema, forse farebbero meglio a rivedere la cappa di aspirazione in cucina, secondo me non piu a norma.

Punti positivi: property is great ( might be the best in cairo )

Punti negativi: Staff behavior is very rude

Punti positivi: Big and safe structure quite near to the airport, nice environment (garden and structure) and restaurants, nice staff

Punti negativi: Old furniture, dirty carpets, rooms and baths were not well cleaned (at least the bed was ok), smell of food everywhere in the corridors. Big and good from outside, but the main scope of the hotel, the rooms, are not so good

Punti positivi: Loved every bit of my stay from the moment I arrived to my checkout. The staff was professional and reachable, always ready to help with a big smile. The daily cleaning services was great and my stay was lovely and wonderful. I will definitely recommend this hotel to my friends and family. Many big thanks to Ms. Nermeen she did a good job solving my misunderstanding issue.

Punti positivi: Breakfast was very good , the staff and the Hotel Atmosphere was very good

Punti negativi: the clean of the sheet and coffee was very bad

Punti positivi: Facilities, Staff, Location and Amazing food

Punti positivi: Facilities , varities for restaurants and cafes , green areas Professionalism for Madam noha the front manager to solve my problem ( refund the difference in exchange rate between the market and hotel’s policies after complaining

Punti negativi: 1-Beds are not clean 2-I booked 3 rooms and requested 3 kings bed for 3 rooms and to be in the same corridor but i get one king bed due to unavailability and each room were in different corridor 3-my booking was through booking.com , when i paid CASH in EGP currency they informed me my booking in USD and they calculate exchange rate 17 EGP although it was 15,84 EGP

Punti negativi: Servizi di ristorazione senza possibilità di bere alcolici.Mancanza in camera di canali TV internazionali.

Punti positivi: Molta scelta, ma pochi prodotti freschi per una colazione salata

Punti negativi: Potrebbero organizzare una navetta per l'aeroporto, ma non a 40€. La stanza da bagno era piccola e.poco confortevole

Punti positivi: beautiful property, Victorian style, nice landscaping, decent food, has a lot of facilities: cinema, bowling, billiards, tennis ... you name it.

Punti negativi: its run by the military and it is in the middle of a big military complex, there is a big list of stuff that you cannot do and that even includes taking pictures! and the staff attitude is ..... military!!! the rate for foreigners is outrageously expensive also.

Punti positivi: ottima colazione e ottimo staff

Punti negativi: per il pagamento ho perso troppo tempo perchè non funzionava il sistema con la carta di credito e il mio collega ha dovuto pagare cash, cosa che non è stata affatto gradita non c'era acqua calda nella doccia e mi hanno cambiato camera

Punti negativi: Cibo e servizio buoni. Ma alcuni piatti con il formaggio avevano un sapore strano.

Punti positivi: Le camere sono ottime, pulite e ampie.

Punti negativi: Il personale alla reception è "snob" e freddo.

Punti positivi: The location is walking distance from airport with obvious sign The room is nice and big

Punti negativi: Breakfast could be better

Punti positivi: you don't need to suffer in traffic as the hotel is a walking distance inside the airport , also very easy to reach all the ring road and highway .

Punti negativi: breakfast variety is not really fancy , but the quality is good

Punti positivi: Location, staff, I was met at the airport and helped through customs and immigration

Punti positivi: A special thanks to Mahmoud at Front desk who sorted out the issues with my room very quickly.

Punti positivi: Clean room and well trainned staff

Punti negativi: in winter months some beer brands are not avaliable

Punti positivi: The location, the restaurant choices and in particular the breakfast offering

Punti negativi: Not much, but I am comparing it to some of my favourite airport hotels such as the Schiphol Sheraton and the O R Tambo Intercontinental and it is just not quite in their league

Punti positivi: Location and cleanliness and super fast wifi

Punti negativi: Na

Punti positivi: Staff were fantastic

Punti negativi: Nothing

Punti positivi: Dentro l’aeroporto e trnasfer gratis al Terminal 2 cosa che gli altri non fanno

Punti positivi: La comoda posizione per non incappare, se non necessario, nel traffico allucinante del Cairo. Il collegamento diretto con il terminal.

Punti negativi: Molto lento il check-in

Punti positivi: Comodissimo, si arriva a piedi attraversando un tunnel, direttamente da dentro al terminal 3 dell'aeroporto. Per chi deve fermarsi pochi giorni per lavoro è veramente l'ideale. Vari ristoranti all'interno, per tutti i gusti.

Punti positivi: Everything especially the staff and the service.

Punti negativi: The room view

Punti positivi: Buona colazione forse troppo cara posizione ok staff gentile prezzo adeguato

Punti positivi: sembra di vivere una favola

Punti negativi: situato troppo lontano dal centro

Punti positivi: Everything it was good

Punti negativi: Everything

Punti negativi: Hi, I did stayed in the same hotel before one year, again I went this year but I didn’t recognise any improvement but you could say the services were decreased such as I have to request daily a coffee capsule and more shower gel etc. Staff were always asking for help and get your feed back about your staying, but these turn nobody has interested to ask my opinion. Wish you improve your services next time. Good luck Mohammed Ashour

Punti positivi: Grazie firmont

Punti positivi: Tutto

Punti negativi: Niente

Punti positivi: Amazing location and professional service, intelligent staff, SKY POOL overlooking the Nile. Great rooms and provisions.

Punti negativi: Sky deck closes at sunset. No free internet in rooms - this should be standard. No breakfast with the room fare.

Punti positivi: Tutto

Punti negativi: Il costo del transfer dall’hotel all’aeroporto è un pò elevato (50 USD per 30 min di auto - standard degli hotel di questo calibro).

Punti positivi: Ristoranti eccellenti e personale qualificato

Punti positivi: L'hotel è veramente eccezionale, lo staff gentilissimo pronto ad assisterti per ogni necessità. La struttura è bellissima come anche la Spa interna e la piscina sul tetto con una vista mozzafiato sulla città. La mia vacanza non sarebbe stata così magica se non avessi soggiornato in questo hotel.

Punti positivi: carino il bagno,sicurezza, posizione geografica

Punti negativi: con quello che ho pagato pensavo fosse più grande la stanza e la vista sul nilo è stata un bluf.si vedeva soltanto una vetrata sporchissima ,detriti e lavori non finiti e uno scorcio di fiume.c' è da dire che non ero in una suite ma neanche in una stanza normale di hotel era sempre una deluxe .....detto francamente mi aspettavo di più.x il resto pero posizione ideale x fare shopping e mangiare qualcosa .... sicurezza incredibile non credete alla gente ....hotel super sicuro e super controllato da un servizio di forze dell ordine efficiente.staff gentilissimo

Punti positivi: Il servizio navetta aeroportuale è ottimo.La camera pulita, spaziosa e diversi ristoranti e locali dove mangiare

Punti negativi: Una certa disorganizzazione nei servizi, e le persone che insistono per avere la mancia, dopo un po’ ti stanchi .

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: We were greeted with warmth and were very well cared for during our recent two night stay at the Fairmont Nile. The concierge service was excellent and facilitated a half day outing to the pyramids and Sphinx. The guide was an Egyptologist and very engaging. He spoke perfect English. The driver was very pleasant. . Concierge Service also helped us arrange train service to Alexandria including getting the tickets in advance. Christina and Ahmed offered superior service, were delightful to work with, and accommodated all our requests. The manager for the Lobby restaurant and bar, Emad was incrdibly gracious and accommodating. The waitstaff were on the ball, friendly, and well trained . The rooms were spacious, comfortable and beautifully appointed. Very well maintained and immaculate. Highly recommend the restaurant for breakfast overlooking the Nile. Overall, an excellent stay. We would be very pleased to return.

Punti negativi: My husband and I are not smokers. The lobby and restaurant lin all hotels in Egypt —even the most upscale—include sections for smokers and non-smokers. The problem with this is the smoking section was only about 20 feet away from the non-smoking section and it was impossible not to be affected by the smoke. The manager was very helpful and did request that those who were smoking in a non-smoking area near us move to another section where they were permitted to smoke.

Punti positivi: Special thanks for the gentle man who works as a house keeper by the name of Thamer He was superb and helpful with me and all my colleagues

Punti negativi: troppe volte bussavano in camera per chiederti se ti serviva qualcosa. colazione varia internazionale ma troppo cara (20 euro/persona) . cena ristorante italiano , qualita media.

Punti negativi: Strict check out Room card close tight key at 12