Hotel a Adeje

Punti positivi: Gentilezza. Miniclub.

Punti negativi: Caotico. Consumistico.

Punti positivi: Beautiful hotel and loved the private beach. The restaurant staff was very friendly and professional. Great breakfast. Had an early check in which was nice as we arrived early. Was surprised they did not take the chance to upgrade more rooms as the hotel was half full. As I am a huge Hard Rock fan worldwide I would consider giving it another try but this stay was sadly not worth it, perhaps partly due to the circumstances.

Punti negativi: The pool staff was very friendly...too each other. They seemed to be too occupied chatting and having fun to take notice of the hotel guests. Constant line to the bar, while the staff chatted and laughed in Spanish and a strangely long wait for the simple food at the snack bar (nachos, already baked pizza pie ect). Since I am well familiar with the beautiful cocktails Hard Rock usually makes nd the ones I had seen from other guests was just a simple liquid in a glass I asked for their most good looking/Instagram worthy cocktail so I could post a nice picture and help promote the hotel. After a few minutes trying to explain it (he spoke limited english) he gave me a cocktail with 1 orange slice and 1 pineapple slice.. no picture was taken. With the Corona virus in full swing world wide the staff was still asking for your card in hand to insert it into the cash machine.. completely irresponsible given the circumstances, definitely would have like to see better safety procedures. For a 5 star hotel I would rate the staff a 2 star, very disappointing and not worth the money. Dinner buffet was ok but the food not very tasty.

Punti positivi: La struttura e ben curata e molto bella .. la colazione favolosa !!! Staff ottimo !!

Punti negativi: Posizione fuori da tutto .. la terrazza panoramica era chiusa .. le camere belle ma senza kit di benvenuto andavano richiesti alla reception .. per un 5 stelle e un po’ una “poeracciaggine” ..

Punti positivi: Good staff, good facilities and the food was also quite good.

Punti negativi: We had a family of 7 staying in 3 rooms one of them was a duluxe suite which was quite dirty on arrival, phones in the rooms didn't work, jacuzzi bath took over an hour to empty and made a loud screeching noise while doing so, wifi worked on and off and electricity cut out more than 20 times over 5 days then other small things like lamps broken etc. We had also paid half board but on a few occasions we were embarrassingly asked to pay for dinner in front of other guests because they had us down for b&b. So over all I think I paid over the odds.

Punti positivi: The room was great, the breakfast was amazing and theres so much to do.

Punti negativi: Leaving, we leaving after 7 days but you need 10 days min to really get into everything.

Punti positivi: La camera era bella; avevamo una suite con una bellissima vista

Punti negativi: La zona è un po’ fuori mano. Devi per forza aver la macchina per andare nelle spiagge o nei ristoranti

Punti positivi: We took our two daughters here for a few days and they had the best holiday. The pools are the perfect set up, with a shallow splash pool right next to a playground and two other pools for older children. All the pools were heated which was a bonus. The rooms were modern, clean and spacious. Great food choice and entertainment. And lovely views from the balcony. Couldn’t recommend this hotel enough.

Punti positivi: La struttura é un luogo sempre vivo, bellissimo e dinamico. Non vorresti ma allentarti dall hotel. Stile Hard Rock fantastico

Punti negativi: Niente! Forse gli orari delle piscine (troppo brevi)

Punti positivi: When we finally did get checked in we got an upgrade for the inconvenience

Punti negativi: Check in took up to 1 hour!

Punti positivi: Pool area free pool towels breakfasts rooms

Punti negativi: We were happy with our holiday at this hotel

Punti positivi: In general the property was well maintained, very clean and staff were helpful. Been Tenerife many times mainly round the newer Adeje hotels but you can not beat this for location . Excellent shops , superb beaches and extremely good reasonably priced restaurants all on your doorstep .

Punti negativi: If I have to pick holes would say not very well insulated regarding the walls . If the tv up a bit loud next door ect you can hear it, but generally quiet after 12.

Punti positivi: Dining room and personal room very good.

Punti negativi: Better WIFI,

Punti positivi: Very clean

Punti negativi: A toilet brush

Punti negativi: Hotel looking old but still good and in an excellent location.. Some of the staff were miserable

Punti positivi: Ottima posizione

Punti negativi: La struttura è un po’ datata la camera lasciava a dissertare per mobilio e anche la vasca da bagno era da sostituire

Punti positivi: La praticità. Ok

Punti negativi: È una struttura piuttosto vecchia e alcune parti avrebbero bisogno di ristrutturazione. Ma tutto sommato è accogliente ed è un punto di riferimento per tutto. Probabilmente per il colore - è l’unico interamente azzurro.

Punti positivi: pulizia e gentilezza

Punti negativi: niente

Punti positivi: Tutto ok posizione strategica

Punti negativi: Jacuzzi all’ombra

Punti positivi: Amazing pool and locations extra large beds overall lovely

Punti negativi: Nothing

Punti positivi: Location was ideal room could have had a little bit of sunshine did not use the pool but it looked okay

Punti negativi: nothing for our purpose it was good

Punti positivi: The area.

Punti negativi: The breakfast.

Punti positivi: Comfort and clean, excellent food.

Punti negativi: The sun came late on my balcony

Punti negativi: piscina troppo piccola e affollata

Punti positivi: Ottima colazione letti grandi ottima posizione e servizi personale reception ottimo

Punti positivi: Albergo in ottima posizione, pulitissimo. Camere con balcone e bella vista sul mare. Letti molto comodi e bagno spazioso con doccia e wc separati. Attenti all’ambiente, shampoo, doccia schiuma e balsamo si trovano in comodi dosatori.

Punti negativi: Mi sarebbe piaciuta la piscina più profonda per poter nuotare più agevolmente.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Ogni singolo dettaglio

Punti positivi: Camera silenziosa e pulita. Ottima la colazione ed il ristorante. Staff gentile e disponibile.

Punti negativi: Intrattenimento serale molto limitato. Ascensore lento.

Punti positivi: Great breakfast - very good selection which would suit even the fussier of eaters. The pool was very nice - especially the temperature. The staff were extremely friendly and helpful. Great selection of fitness and entertainment throughout the day.

Punti negativi: The room was slightly small - the wardrobe was very small so would be a problem if there's 2 of you.

Punti positivi: Great reception staff. Carl was particularly helpful. Delicious breakfast with loads of healthy options like dairy-free milk, a wide range of fresh juices plus chlorella, spirulina etc Comfortable bed, nice pool with shallow as well as deep ends. Nice to have Pilates poolside each morning. Good location close to the main beachfront strip.

Punti negativi: Noise. I requested a quiet room however the gap under the door is quite wide so you can hear any conversations in the hallway like they were in your room. Plus there was quite a lot of noise by the pool in the mornings with garden upkeep and general maintenance. Also there is a bar nearby that plays live music very loudly in the evenings so if you are an early(ish) to bed person like me it's not ideal. Loungers are all lined up in rows and feel like they are on top of each other so if you are near any smokers, it can ne annoying and frustrating to have to move multiple times to avoid them. I've stayed in quite a few 5 star hotels and while the breakfast buffet is definitely 5 star quality, I didn't feel the value for money ratio was on point for me.

Punti positivi: struttura nuovissima , iper pulita, ottimo staff sdempre sorridente , e buffet e servizi hotel veramente eccellenti

Punti negativi: nella perfezione dell hotel forse solo i bagni nelle camere potrebbero essere migliorabili

Punti positivi: Bellissima struttura con piscina sul mare. Staff semplicemente delizioso a partire dal direttore di sala. Diversi ristoranti, per cui molta scelta. Camera superior confortevole. Posizione centrale per lo shopping e le passeggiate.

Punti negativi: Mancano i cuscini sulle sdraio in piscina

Punti positivi: The entire place was just beautiful and arranged with so much detail. The staff was very attentive, sensitive, polite and friendly with everyone. The pool area and Beach Club were very relaxing places. Exercising in the gym with that fantastic view of the ocean was a unique experience.

Punti negativi: Maybe some music at the bar after the entertainment? Would have been a bit more inviting to stay just a little longer.

Punti positivi: We had upgraded to Club which was great as it gave you a more exclusive holiday , with access to Bali Beds & an area where you could help yourself to drinks & nibbles most of the day. The food was a very good quality & plenty of it with good friendly staff catering to any need you had. The pool on site not huge but ok with another pool down by the sea which is public as well. All staff whether in the restaurant , cleaning your room or anywhere else are a credit to this hotel.

Punti negativi: There really wasn't anything we disliked about this Hotel as it was in a great location with , lovely palm/date trees & other greenery all around the complex & a beautiful of the ocean.

Punti positivi: The variety provided at breakfast was unbelievable- most types of fresh fruit, cereals, bread, cooked food and pastries. We selected the bigger room and we were very glad, The bathroom was really spacious with bath, shower and toilet all separate. The grounds were really nice with a series of pools surrounded by palm trees and flowering shrubs.

Punti negativi: The staff on reception in general were good on arrival and for the most part on other occasions but some weren't that friendly on other occasions.

Punti positivi: The location, pools and the restaurants which were excellent and offered a wide variety of food.

Punti negativi: Our room was very disappointing. Despite staying at this hotel on several occasions we felt that on this occasion we had been put in a room which was rather neglected - broken wardrobe doors, no table, rather grubby walk-in shower floor with a leaf sprig in a vase and a minute balcony with weeds growing instead of plants/flowers. A shame as it let the hotel down as a whole.

Punti positivi: Beautiful hotel,staff lovely, close to everything, will definitely go again in future

Punti positivi: Excellent in every way

Punti negativi: Nothing

Punti positivi: staff friendly and helpful. Outside area well maintained.

Punti negativi: Club receptionist could be friendlier and more curtious on arrival.

Punti negativi: 15 euro giornalieri di parcheggio

Punti positivi: The hotel style is beautiful and in a great position. Bed was very comfortable

Punti negativi: Room is quite tired and needs updating. Food in Italian restaurant was poor quality. There was a burst pipe when we were there and when the water came back on, it was brown, but we were not given information on whether it was drinkable until we phoned reception who said it wasn’t. No parasols on Club terrace. It was too hot to sit in the sun so we took a drink and snacks back to our room. We received a letter telling us not to do this which was quite rude considering the circumstances. Ate at the Argentinian restaurant which was nice but very expensive. Have eaten previous in Las Rocas, which was very poor.!This should be a top class hotel but your restaurants let it down. Most of staff very pleasant, but not all. This is our second time visiting and I’m very sad to say that it will probably be our last unless there are significant changes

Punti positivi: Breakfast was excellent, pool area also excellent. However the restaurant Las Rocas although very nice was mildly disappointing.

Punti negativi: All good.

Punti positivi: The hotel is very clean and the staff very friendly. The food was excellent and location perfect.

Punti positivi: Ottima posizione, puoi raggiungere a piedi la spiaggia di fanabe, Tutto a portata di mano: market, noleggio auto.. L'hotel è dotato di piscina riscaldata e non, sia per i grandi che per i piccoli. Il buffet è molto vario e buono, cambiano a seconda del tema che organizzano: messicano, giapponese, italiano, ecc.

Punti negativi: Ci siamo trovati molto bene, unica pecca qualche scarafaggio qui e là (per loro normale). A partire dallo staff della reception possiamo dire che tra tutti uno è risultato scortese.

Punti negativi: per le persone allergiche ed intolleranti non sono indicati gli ingredienti di ogni piatto.

Punti positivi: The reception staff were good and helpful

Punti negativi: The food, mostly not warm enough

Punti positivi: Hotel fab. Lovely big room.

Punti negativi: No fault of hotel but to help with measures against the spread of Covid 19 all facilities, pool areas closed and guests told to stay in rooms.

Punti positivi: We had an amazing week at this lovely hotel. Best Jacaranda is a large hotel, yet it doesn't feel crowded due to the many swimmingpools and several relaxing areas. We loved the fact that it's very clean, our room was cleaned daily. We also enjoyed the breakfast and dinner in buffet style. Lots of choice, very tasty and fresh. I simply can't imagine how other people would complain about the food being repetitive and poor quality. Every evening there was a theme, we had spanish theme, mexican, italian, mediterranean, etnic/arabic and one gala evening. The highlight of our holiday was the heated swimming pool, absolutely amazing, the children spent a huge amount of time in the pool. We had a room facing the swimming pool at the 7th floor, and loved our view. The restaurant is big, which is something you can expect when you book a holiday in such a large hotel, yet each time we were able to find a table. The staff was friendly and hardworking. We have been to many hotels and Best Jacaranda is one of the best. Ignore the bad reviews, Best Jacaranda is a great hotel! We would certainly love to come back in the future.

Punti negativi: It's really hard to find negative points about this hotel. As mentioned by other guests, we were approached at least 8 times by the photographers at the restaurant as well as during day by the pool. After several polite no thank you, you would expect they would stop. We were also not very impressed by the surroundings, hardly any normal shops, only tourist shops or very expensive ones by Playa del Duque. This is of course not the fault of the hotel. We loved the Playa Fanabe beach though, very lovely beach. Also, hardly negative, the food was too good and too much choice, I gained 3 kg's during our stay :)

Punti positivi: Hotel was closing and the staff from reception was unfriendly

Punti positivi: Location is good.

Punti negativi: Hotel is tired, food ok, but nothing interesting. Not good value for the money, there’s much better places in Costa Adeje.

Punti positivi: Posizione ottima. Camere grandi con letti grandi. Cibo buono, carina l’idea di cambiare tema ogni giorno. Personale molto simpatico e disponibile.

Punti negativi: È un bell’albergo, ha lasciato a desiderare la PULIZIA SBRIGATIVA in camera, capisco la presenza di un elevato numero di camere. Abbiamo trovato il tavolo in camera e il balcone compresi tavolo e sedie totalmente impolverati e ricoperti di sabbia data la tempesta, di sabbia appunto, del giorno precedente. Abbiamo dovuto avvisare di questo disagio ed è arrivata la signora che ha riparato spolverando al momento ma in modo comunque veloce dato che era pomeriggio inoltrato.

Punti positivi: Good room and beds. Even the sofa bed. Had a wiew towards the mountains. Lots of food to choose from. Really good breakfast. Dinner had different themes every night. Spanish and Gala nights where really good. The gym was pretty small but adequate. Not so many free weights though. Just dumbbells. Animation team was nice and offered sports, games, aquagym and minidisco. Didn´t go to the shows at night. Poolarea is good and has pools for every age and taste. It is located on two different levels. The upper is calmer but has no heated pool. Didn´t stop my kids though. The lower is bigger and has one really warm pool. The pool bars are fairly good and serves lots of snacks (on the all-inclusive). Good attentive and serious life guards. There is only a short walk down to playa Fanabe, which is a really nice beach. Lots of restaurants, shops and activities there. We went on a dolphin/ whale safari with WhaleWatchTenerife.org. It was so amazing.

Punti negativi: The hotel and reataurant is really big and a bit unpersonal. The restaurant personel works hard, but at rush hours there are too few of them. The main (piano)bar has really slow service at night and the bartenders are not that good at mixing drinks either. The bar next to the restaurant is quicker at least.

Punti positivi: Managed to get sunbeds easily enough.

Punti negativi: One of the pools was shut down, the rooms were very tired and jaded as well as being unclean (requested a room move as the shower door was covered in scum). Got a room change but was still not up to the standard of a 4 star hotel and the fridge door was hanging off. Shower was old and trickled. The food in the restaurant was lukewarm (except for the food cooked by the chef in the dining room). One of the lifts not working properly. The towels we received for a 10 euro deposit were like old dishcloths and pretty threadbare.

Punti positivi: Colazione abbondante. 2 piscine riscaldate. Camere ampie.

Punti negativi: Il bagno in stanza avrebbe bisogno di un po’ di manutenzione.

Punti positivi: Struttura molto vicina alla spiaggia di Fanabe, in una zona ben servita di servizi. Tante piscine, di cui una riscaldata per grandi e piccini. Buona la qualità e varietà del cibo.

Punti negativi: Era la seconda volta che tornavamo in questa struttura ma probabilmente sarà l'ultima. La camera al momento del Check in era pulita ma ogni volta bisognava cercare la housekeeping per avere gli asciugamani per tutti. In occasione di una calima (vento forte con sabbia in sospensione nell'aria) la tempestività e qualità delle pulizie non è stata all'altezza nè nelle zone comuni nè nelle camere. Nella hall e nei corridoi solo il giorno seguente hanno provveduto a spazzare le foglie portate dal vento ma pavimento e suppellettili varie dopo 2 giorni (poi siamo partiti) erano ancora completamente coperte di sabbia. In camera il pavimento era perennemente pieno di sabbia ed il balconcino è stato pulito solo 2 giorni dopo la tempesta. L'ultimo giorno ci siamo ritrovati uno scarafaggio in camera (al 4 piano) Molto basso il livello dell'animazione sia quella italiana sia quella internazionale, sembrava lasciata in mano a ragazzini improvissati, discreti invece gli spettacoli dell'animazione internazionale.

Punti positivi: Bella struttura, Belle camere

Punti negativi: Tante Formiche nella stanza. Dopo aver chiesto di pulire perché dovevono togliere le formiche, il problema non era risolto.

Punti positivi: Posizione,sistemazione e cucina

Punti negativi: Non sempre le camere erano riordinate bene e a volte in pomeriggio

Punti positivi: Good food,

Punti negativi: Two days without water due to ongoing work, also we paid very good money for our room which was just average with no view and on Level 8 directly above the everyday 4am very noisy glass bottle recycling wagon, just kept getting woken up when this happened, I feel for anyone stuck above this

Punti positivi: Open spaces . Good pool , pool bar staff excellent

Punti negativi: Room was dirty on both balconies after sand storm . Should have been checked before we checked in . When reported still wasent done then I had to phone it in again . Jacuzzi was filthy and didn’t work . Staff asked to attend they didn’t bother . The buffet staff are horrendous / poor English / took 30 min to get a drink at dinner . Finished my food before a drink ! Was just generally a poor show all round . I understand the hotel was under pressure but when hotels across the road are fully functioning pools and try to explain to my daughter that this hotel is just slow at acting ... not 5 star either ... 4 star hotel 3 star food max .

Punti positivi: Very nice if you have the Level package, free drinks and snacks. The Level breakfast is nice and staff attentive. Warm pool, clean and organised. We would definitely go back to this hotel, however they could make it better with just a few tweaks

Punti negativi: Good hotel but these would improve it; • Life Guards need to actually watch the kids in the pool, they never even look at the pool never mind guard it • Kids shows could be in a better location and have a bar • Kids club should have a registration process and safety procedures. There none existent, your child could easy run off and no one would know, especially as the lifeguards dont watch the pool this is a huge danger

Punti positivi: l'aperitivo

Punti negativi: Il vicino della 519

Punti positivi: Colazione ottima abbondante ampia scelta buona la frutta

Punti positivi: Nice terrace with good views. Very nice bathroom

Punti negativi: We paid a premium for "the level". After one day the facility switched venues to an area which was unsatisfactory and less premium than the main restaurant. Good food but overall not great value for the money

Punti positivi: Both the breakfast and dinner buffets were great. The general atmosphere was relaxed. We liked the location above the main hotel complexes. Our room was spacious (Deluxe twin room) A short walk down to the beach. Easy access to mountains.

Punti negativi: We had to remind the reception once for the unmade room. During a couple of days, we didn't get any water in the middle of the day. It was, however, allegedly a general problem in that area, not dependent on the hotel, happened just after the bad sandstorm.

Punti positivi: La piscina era fantastica e comunque vi era un'eccellente organizzazione delle attività. Il personale (receptionist Alice e Animazione Eleonora) é stato fantastico nel rendere il nostro soggiorno meraviglioso con tanti consigli utili sulle attività da svolgere sia all'interno che all'esterno dell'albergo.

Punti positivi: I would recommend this hotel if you want a quiet time, in lush green gardens and perfect peaceful ambience. Stunning views, lovely room, heated pool and relaxing time spent at this hotel.

Punti negativi: For a top hotel charging premium prices it could do better. The service in the restaurant was poor, staff over worked and dirty dishes left on tables. The meals aren't replenished often enough and food repetitive. The Level breakfast is amazing, but the day-time nibbles poor and the same for the whole period of the holiday. Also very hilly, but expected this in del-Duque. Never felt like stay went out their way to please, help or assist.

Punti positivi: La posizione più tranquilla rispetto ad altri hotel della zona.

Punti negativi: É inammissibile che in un Hotel di questo tipo uno debba trovare ogni notte delle blatte in bagno e soprattutto che nessuno ponga rimedio dopo le ripetute segnalazioni. Un paio di mattine l’acqua calda non funzionava e anche a questo nessuno ha posto rimedio! Siamo rimasti molto delusi da una struttura che prometteva tanto bene!

Punti positivi: il buffet internazionale offriva di tutto sia a colazione, pranzo e cena; il villaggio era perfetto per la famiglia; tanti i divertimenti per i bambini; bravissime le persone che si occupavano del mini-club per i bambini; molto divertenti gli spettacoli serali.

Punti negativi: la nostra camera aveva solo la porta finestra di ingresso mentre non aveva finestre per cambiare aria soprattutto nella camera da letto;

Punti positivi: Really good food, everytime something different. Clean rooms, friendly staff. Would recommend to everybody

Punti negativi: Nothing

Punti positivi: We would definitely stay in this hotel again ... we really loved it

Punti negativi: I think evening entertainment started a bit too late ... my kids were always too tired by 8.30

Punti positivi: We've been here for the second time this year, with our three children, and it's still a very good place to go for relaxing. Pleasant ambience, good location, very good staff, wonderful swimming pools and last but not least the food is very good and varied.

Punti negativi: The garbage around the swimming pool can be removed faster.

Punti positivi: Food was nice, the serving staff was lovely, other than few very rude ones at the reception.

Punti negativi: Cocroaches in the rooms every day. When we brought it their attention their said they will sent their team, but our room was not even mopped that day! Nothing was done, no room change offer etc, even 11 year old daughter had to kill the cocroach herself, very distressing for her. No British channels throughout the 10 day stay although we brought it to their attention every day. The comment from the reception was 'but you have other channels, like Spanish, don't you?' Very loud music at the pool which is nice for kids maybe not for everyone.

Punti positivi: Nothing

Punti negativi: The customer service was not the best and I was offered the wrong room to what we have paid for

Punti positivi: Mi è piaciuto il 99% delle cose cucina piscina servizi personale non posso dire niente rapporto qualità prezzo veramente buono

Punti negativi: Fatica dire che cosa non è piaciuto perché la struttura ha veramente un ottimo rapporto qualità prezzo soprattutto anche per la cucina è il cibo!! Unica pecca È il fatto che il miniclub per i bambini a un orario veramente ridotto E si svolge all'interno della struttura non potendo portare i bambini a giocare fuori in piscina o nell'area giochi per i bambini Come fanno altri miniclub

Punti positivi: Siamo tornati da poco e sentiamo una malinconia nel cuore...Struttura accogliente, personale molto gentile e attento ad ogni esigenza... la colazione è davvero super e soddisfa ogni tipo di abitudine alimentare! L’ hotel è vicino alle spiagge più belle del sud dell’isola!! Il mare è a dieci minuti di distanza e ci si arriva con una camminata in discesa, al ritorno dal mare è molto comodo usare il taxi che ha un costo davvero irrisorio oppure per godersi a pieno l’ all inclusive farsi una bella camminata

Punti positivi: We actually liked everything! Location is great, staff was amazing!!! Everyone was so nice, polite and always with smile! People working in the hotel are great! Our family had the best time! Our 7 years old enjoyed all the attractions in there, staff was really keeping everyone entertained! Food was great too.

Punti negativi: Some days at the pool area was smelly, we actually don't know where the smell was coming from, but it was really strong.

Punti positivi: The food was good. The Room was good and the the balcony had a great view. The swimming pools were good but rather cold.

Punti negativi: The air conditioning was not good enough and I am not sure we will come to you in summer time with this air conditioning.

Punti positivi: Tranquillità, pulizia, staff, camere grandi. Tutto molto comodo e vicino all'interno del villaggio. Posizione molto buona per chi vuole smaltire un pò di all-inclusive facendo la camminata di circa 15/20 minuti per raggiungere la bellissima spiaggia di Fanabe (qualche minuto in più per arrivare alla spiaggia del Duque ma ne vale veramente la pena). Rapporto qualità prezzo ottimo. Villaggio perfetto per famiglie.

Punti negativi: Forse ci vorrebbe un'animazione per bambini un pò più coinvolgente dal punto di vista sportivo anche se, se non si va in spiaggia, la piscina è già più che sufficiente per farli divertire.

Punti positivi: Hotel/villaggio super adatto per famiglie con bambini grandi e piccoli corrisponde a tutto ciò che è descritto nei servizi staff sempre super disponibile e simpatici!

Punti negativi: Bella passeggiata da fare ma un po’ lunghina dalla spiaggia..

Punti positivi: The premises and building - nice decor and appropriate cleanliness.

Punti negativi: For the price and the rating (number of stars), the service didn't even match hostel property level. Some examples: -Breakfast staff arguing with each other screaming in front of customers eating -To my request of water as it had run out at the breakfast buffet table, the waiter replied, I'll put it back to the buffet and then you can go pick it up yourself - Absolutely zero grace, manner or politeness from waiting staff and no basic touches like napkins or coasters when ordering drinks - Before the end of the breakfast time, being told by the waiter that they already started cleaning the coffee machine so we could not have any, and also being told briskly to hurry up to finish eating -Our order was forgotten, or it took ages to be able to order or receive the order on several occasions -There are zero spa facilities accessible to paying staying customers, never seen this in a hotel -The sheets were only changed after 5 nights (this in a summer hot beach location) -I had to request shower gel twice at reception before I finally got it late at night after the cleaner forgot to place it during cleaning -When checking in, I was told that despite check in hour is 2pm, I might have to wait until the previous guest was ready (not the fact itself here, but how it was worded making me feel nos as important as a customer as the previous one) - For check out, we requested and were granted late checkout at 2pm. At 1.45pm I went to collect the luggage from the room, the key card had already been deactivated and had to go and request access at to the room where I had all my valuables. Then the cleaning lady was chasing me to get out to clean when we had a late check in granted - Constantly being talked to by condescending staff as I was a naughty teenage guest simply because I am young and not the average age of guests - 70 yo -Zero entertainment on the property ground except for a piano bar singer at dinner time 7pm (German dinner time that is, not Spanish)

Punti positivi: La zona piscine,L arredamento del bar e delle terrazze,la disponibilità del bagnino Marco e di alcuni camerieri

Punti negativi: Servizio in camera a volte carente....non sostituivano L acqua nel frigorifero,le bustine di the o camomilla consumate...e la sala pranzo del buffet un po’ squallida

Punti positivi: Breakfast really nice and the staff all friendly!! Restaurants at night also very delicious.

Punti negativi: The swimming pool area is a bit crowded also the location is inconvenience.

Punti positivi: Spacious and clean room. Both bath tube and shower. Comfortable and huge bed. Good choice of swimming pools and peaceful pool area. Very delicious breakfast and dinner with enough variation. Every evening you have different theme dinner and live music. The staff was polite and nice. Alltogether we enjoyed peaceful and relaxed athmosphere without noise.

Punti negativi: Sofa in the room was not very comfortable to sit, needed pillows.

Punti positivi: We had a fab time here e stayed in a villa had booked a garden villa but on arrival we were upgraded to a two story villa with jacuzzi on the roof terrace could not fault the service from the staff at all they were very attentive . The villas were very comfortable the bed especially was amazing bests sleep iv had.

Punti negativi: Walkin up the hill from the beech lol (there is a shuttle bus we just chose to walk)

Punti positivi: Arredamento di gran classe e tranquillità Cibo ottimo e gran varietà di scelta

Punti negativi: Lontananza dal mare, freddo negli spazi comuni

Punti positivi: Friendliness of the staff and size of the bedrooms

Punti negativi: Coronavirus!

Punti positivi: Everything .The standards are fantastic. Food in the dining room is great and service is outstanding.

Punti negativi: A little bit over officious with their rules around the pool and dining room dress code. Rules are great but must apply to everyone if you have them and be consistent. Seems to be one rule for some and not others.

Punti positivi: The room were kept spot on. The variety of food provided at the buffet was exceptional.

Punti negativi: That there wasn't enough entertainment for the children except from the mini club . The playground was only opened at certain times .

Punti positivi: It was luxurious just sorry had to cut holiday short through Coronavirus causing lockdown. Very well managed by Hotel. Thank You

Punti negativi: Nithing

Punti positivi: Posizione è bellissima piscina

Punti negativi: Troppo grande

Punti positivi: The rooftop pool was fine and location was good

Punti negativi: Was not keen on being pestered by cleaners wen leaving and asked for sea view got mountains and very very noisy wiv deliveries indeed the hotel is defnately not 5 star overall in my opinion

Punti positivi: La struttura, le persone di servizio, l’animazione

Punti negativi: La camera che non era come immaginavo per un 5 stelle; ho chiesto di cambiarla dietro pagamento differenze, mi è stato promesso ma non mantenuto.

Punti positivi: Gentilezza educazione ospitalità

Punti positivi: Far from a 5 star hotel.The H10 conquistador is a superior hotel

Punti negativi: Dated rooms,bathrooms terrible,cold food.3 star at the most.

Punti positivi: Hotel was clean and well maintained Breakfast was superb

Punti negativi: I didn’t like the layout of the hotel - for me it was too big and too difficult to find the elevators and when you did find them they didn’t go to the floor I needed.

Punti positivi: Every thing, all staff very friendly.

Punti negativi: Nothing to report

Punti positivi: Grandezza e spazi esterni ed interni.

Punti negativi: Camera un po’ vecchiotta. Fontanería difettosa. Troppo lontana dalla spiaggia.

Punti positivi: We did not like this property at all. Every old and tired, unhelpful staff, dirty & basic. Do not take families to this hotel. Kids club had our daughter playing on a very dirty floor, when i complained they were not interested. We checked out early and asked for a refund for the days un-stayed, it was a no !! Breakfast was horrible, cheap ingredients & cold coffee. We seen cockroach’s all over the hotel and lots of people seem to be Ill. If I was to rate this hotel it would be 3 star, you have been warned.

Punti negativi: We did not like this property at all. Every old and tired, unhelpful staff, dirty & basic. Do not take families to this hotel. Kids club had our daughter playing on a very dirty floor, when i complained they were not interested. We checked out early and asked for a refund for the days un-stayed, it was a no !! Breakfast was horrible, cheap ingredients & cold coffee. We seen cockroach’s all over the hotel and lots of people seem to be Ill. If I was to rate this hotel it would be 3 star, you have been warned.

Punti positivi: 1. Entertainment staff were great and engaging. Kids have mini disco every night followed by shows or games/quizzes. As an example we did see snakes, Parrots, pray birds shows, there was a possibility to have your picture taken with the animals afterwards. Great kids definitely enjoyed these. 2. Heated pools for kid's and adults. 3. Food - caters for all. Breakfast has everything from continental to UK/ Irish. Lunch/dinner - always something to choose from fish, chicken, pork/beef. Only didn't like they over cooked brocoli and califlower and on second week every evening one of the meat dishes had too match salt in it and I mean a looot of salt (This never happened in first week though). We were greated also by a chef and he offered to cook for our toddler if we couldn't find anything he liked to eat. That was a nice offer we didn't took on though as he always found something he liked to eat from the buffet. 4. Location is great, close enough to beach and restaurants/bars.

Punti negativi: 1. For the first time in all my years of travel I have never encountered cleaning staff that cleans the room at around 2pm, if you travel with children who require naps this is not a hotel for you. 2. Also the dirtiest room in all my travels (hotel was clean itself just the room). You can forgive the run down hotel, but not the dust on the floors. What is the story of not washing the bedroom floor (just the middle of living room was washed ) or corners in both rooms, and not cleaning floor around units in bathroom. We left on purpose a small piece of tissue paper in one corner in living room in plane site of view to see if it will be brushed away. Noup two weeks later it was still there. Dust were rolling around the bedroom room by week two. 3. NO locks/ latch on entry door and room had 4 balkony sliding doors and all 4 locks were broken. I have a curious toddler and had to push table in front of the door to stop him getting out of the room. Dangerous for small kids, you have to keep an eye on them 24/7 once in the room. 4. Pool towel deposit 10e fair enough, but if you want that towel exchanged for clean one you had to pay 1e each time??? On all inclusive bases were normal towels are changed even when you have indicated that they don't need to be changed aka not on bathroom floor as suggested by hotel on their rooms information sheet. 5. Give BBQ restaurant a miss. We went to finish our meal in the regular buffet afterwards. It's just the same meat as butfet just cooked on grill with less side options to choose from. 6. LOUD - If you have children that go to bed before 11pm don't agree to stay in rooms that face pool and entry to the room is from the stage/ bar area. Very loud music untill them. We stayed in room facing street/ ocean view (loud during the night as they clean the street and collect rubbish during the night) and could still hear muted sound in bedroom from evening entertainment.

Punti positivi: The food and cleanliness, enough food choices for everybody. Excellent happy obliging staff. Have been to this hotel 4 times. Great value for money

Punti negativi: Evening entertainment . It seems to be better entertainment during the summer months. Good for kids though. Needs to be more suited for adults .

Punti positivi: staff very friendly place nice and clean

Punti negativi: pool bar not good enough drinks poor availability

Punti positivi: La posizione vicino alle spiagge è ottima

Punti negativi: Struttura fatiscente e mal tenuta, si vede che è vecchia e non hanno mai fatto lavori. La stanza aveva muri e pavimenti bucati e segnati dal tempo. In 10 giorni non hanno mai cambiato le lenzuola e spesso cambiavano le asciugamani in numero inferiore agli occupanti e altrettanto spesso erano sporche e macchiate. Di sicuro non ci torneremo

Punti positivi: Not a good time to do a review. Obviously impact of actions due to coronavirus were significant. Hotel dealt with it in an appropriate manner but this meant we didn't have access to many of the facilities. Rooms still cleaned to a high standard, the rooms are budget but clean. Restaurant was slightly restricted but there was always something to eat but slightly repetitive. On the whole for the price it I feel is very good, positioned well for seafront and promenade walks.

Punti negativi: Television facility, previously they had bbc1 and itv. I assure you when your restricted to your room it would have have been nice to have. On this visit all English channels naff.

Punti positivi: Ottimi i servizi collettivi belle le zone piscina divise in due parti con una riscaldata e piccola piscina per i bambini dove potevamo stare in tranquillità senza disturbare chi voleva magari più relax, Entrambe con bar self service. Bella anche la zona centrale dove c’era bar sempre aperto fino a tarda sera con cocktail fatti come si deve. Ogni giorno spettacoli diversi. Bravi e simpatici gli animatori. Ristorante sempre vario e con molta scelta sia a colazione che pranzo e cena. Non ne abbiamo usufruito ma da far notare la presenza di un piccolo bazar agenzia di escursioni ecc sempre presente, parrucchiere. Estetista massaggi che non è poco averli a portata di mano. La zona comunque è splendida molto turistica a pochi passi dal mare e in un paese super servito da negozi bar ristoranti ecc.

Punti negativi: Unica pecca dell’hotel camere con bagno e mobili un po’ datati ma nel compresso accettabili. Il soggiorno è stato ottimo però se c’è da migliorare è nelle camere perché il resto dell’hotel è molto curato. Capisco che oltre 400 camere da seguire sono un bel numero.

Punti positivi: Plenty of food, quite Various, lovely Staff, animation team is brilliant and they make delicious mojito!

Punti negativi: Mould in bathroom, The pictures on booking are old and not showing the reality of current situation, the hotel needs refurbishment. In All inclusive you have to pay extra € 10 for parking per Day...

Punti positivi: Personale sempre a disposizione, ottima cucina molto variegata

Punti negativi: La struttura risulta essere un po’ vecchia le camere poco insonorizzate, i letti comodi con buoni materassi.

Punti positivi: Entertainment and pools

Punti negativi: Food set out of rooms

Punti positivi: Very well laid out, very clean, timely service, good food and drink, coffee is superb.

Punti negativi: Some staff rude.

Punti positivi: Reasonable price for all inclusive

Punti negativi: 1 pool is freezing

Punti positivi: Personale cordiale

Punti negativi: Stanze vecchie e male arredate, letti molto scomodi, per la stagione un poco di riscaldamento non guastava

Punti negativi: Prezzo altissimo, doppio rispetto ad hotel molto più belli. In bagno non ci sono kit di nessun genere e a richiesta mi è stato detto che avrei dovuto chiedere alla reception (no comment). Impianto elettrico datato, corridoi sporchi non adatti ad un albergo che ti fa spendere così tanto. No non mi è piaciuto per niente e di certo non ci tornerò.

Punti negativi: 1) couldn't find booking 2) took us to a double room when we clearly needed 3 beds with a 3 yr old 3) couldn't use any facilities outside on last 3 days because of smashed windows etc

Punti positivi: Personale molto efficiente e cordiale

Punti negativi: Tutto

Punti positivi: Location and hotel facilities.

Punti negativi: Room,lack of conveniently placed elect sockets. Bed on wheels not very stable.In all room not up to standard compared with other facilities in hotel.

Punti positivi: La buona posizione; colazione abbondante, cena di buona qualità e cucinata sul momento. La struttura è ben curata, pulita ed adattata anche per i disabili. Personale molto cortese e disponibile. Palestra e Piscine ottime.

Punti negativi: Il parcheggio è molto comodo, ma con posti limitati e risuta insufficiente per la grossa struttura. Se non si trova il posto auto, rimane difficile parcheggiare nelle vicinanze. D'altronde ho notato che non vi è la possibilità di ampliarlo.

Punti positivi: Staff were all very friendly and helpful

Punti positivi: Great location, close to beach, plenty of shops, bars and restaurants nearby. Views from pool out to sea are lovely. Refurbishment has much improved communal areas of hotel. Excellent selection at breakfast, was pleased they had soya milk and other alternatives, lots of choice and decent quality.

Punti negativi: I wasn't very impressed with the room, it was pretty average, more like what you would expect at a 3*, it could be much nicer. Bathroom was dusty. It would be nice to have a kettle in the room. Such a noisy hotel! Bingo and games by the pool so annoying when trying to relax, music coming from entertainment until midnight every night. People noisy in corridors and doors slamming, noise proofing isn't great. People allowed to reserve sunbeds with towels at pool. Balcony didn't get sun at any point during the day which was a shame.

Punti positivi: Great policy against single use plastic

Punti positivi: As it was our third time in Costa Adeje (all in 4 stars hotels ) we can cleary admit that this was the best experience so far. The hotel is spotless clean and offers great services: excellent meals (big variety with thematic gourmet evenings, plenty options even for people with certain dietary restrictions - gluten free, vegan etc), very talented and friendly entertainment team, helpful staff, clean pools and even a mini waterpark (great for kids and adults) etc. Also as a super plus, i would mention the excellent location of the hotel, just few minutes away from the beach, a big bus station where you can take the airport express bus, Siam Park and great commercial centers (ex. Boungaville Playa, San Eugenio - excellent prices and Mango outlet).

Punti negativi: Everything was great. But for the sake of this review i can suggest fastening the check- in at rush hours, house keeping services (one day they came only at 3 when we were resting) and increasing visibility of the activities schendule.

Punti positivi: Eccellente posizione vicinissima al mare e alla spiaggia. Avevamo l'imbarazzo della scelta! IMi è piaciuta tantissimo la cameriera di nome Italia, siciliana verace, unica persona insieme ad Alessio a non mostrare sorrisi o sguardi simpatici per sola formalità, ho apprezzato tantissimo l'aiuto e la professionalità del Sig. Alessio alla reception sia nelle operazioni di cek in, sia nella richiesta di informazioni,sia nell'essere sempre risolutivo per ogni nostra problematica. Mi è piaciuto molto il caffe fatto da Josè (spero cosi sio chiami il ragazzo del chiosco a bordo piscina), mi ha fatto molto divertire julien con l'intrattenimento specie con il surf con pagaia in piscina,in quanto ha aiutato a familiarizzare con gli altri presenti in struttura,altra persona eccezionale e simpaticisima è il cuoco italiano di Desenzano del garda .Mi sento di ringraziare infine per la premura e l'attenzione e cordialità mostrata nei nestri confronti il Sig. Gian Maria Vitagliano, . Per il resto l'hotel che mi ospita per la seconda volta,e mi ospiterà senza dubbio per il futuro ha rispecchiato le mie aspettative. infine mi farebbe piacere se ci fosse la possibbilità di valutare una soluzione che prevedesse l'all' inclusive ad eccezzione del pranzo (pasto del quale si può fare a meno tenuto conto dell' abbondanza della colazione e della cena, peccato che la mezza pensione non preveda l'all'inclusive ai bar delle sale e Hall e chiosco piscina!!! Infine grazie mille della spendiada vacanza. Altra cosa bellissima è stata la musica con il sax a bordo piscina!!! Bellissima

Punti negativi: Due cose mi hanno infastidito: 1)il fatto che i capi siano sempre pronti a riprendere (con frecciatine o sguardi distorti) il personale quando si ferma a parlare con il cliente (avevamo tanta voglia di parlare con Italia e qualche altro del personale ma stavano sempre in tensione e ansia perchè potevano o venivano ripresi dai loro capi,ho avuto l'impressione che a volte facevano a meno di vederci per non essere poi ripresi ; 2) è troppo eveidente il falso sorriso del personale dettato da questioni di formalità e circostanza ed è perciò che "Proprio dalla Spagna ho apprezzato la mia voglia di Italia".

Punti positivi: La pulizia il cibo lo staff ottimi

Punti negativi: La posizione ottima il personale gentile ed efficiente colazione e cena abbondanti varia e ottima nella reception disponibili e gentilissimi Tutto perfetto!

Punti positivi: Hotel di assoluto livello, cortesia e sorriso alla reception da parte del personale, pulito con cibo vario e abbondante, letto comodissimo e l'animazione (varia) ma non invasiva e infine la posizione fronte oceano ma con tanti locali nelle vicinanze per tutti i gusti. Lo consiglio vivamente.

Punti negativi: Ci sono state solo 2 cose che mi hanno dato un po' fastidio. La prima è che in una struttura cosi grande 4 ascensori sono pochi, l'altra che con una formula all inclusive i gelati se pur al 50% si pagano. Ripeto 2 piccole cose che non hanno assolutamente rovinato le mie vacanze.

Punti positivi: Great value

Punti negativi: Nothing

Punti positivi: Il servizio all inclusive era davvero buono

Punti negativi: Gli ospiti dell’albergo che occupavano i lettini della piscina con le asciugamani dall’apertura fino alla sera. Gli sprechi di cibo da parte di famiglie con bambini che non venivano controllati

Punti positivi: Ottimo resort, pulito, ottima la posizione, la ristorazione varia ed abbondante, staff gentile…… lo consiglio vivamente!!!

Punti negativi: La dimensione della camera un poco al limite e forse il bagno avrebbe bisogno di una ristrutturazione.

Punti positivi: Facilities were good but unable to use them due to lockdown for covid 19

Punti positivi: staff were fab, Food & drink was fantastic. Very clean place loved it!!!

Punti negativi: rooms a bit dated but understand its being modified

Punti positivi: Struttura ben posizionata con staff molto gentile e sempre disponibili, cibo molto buono e sempre vario.

Punti negativi: Niente tutto perfetto

Punti positivi: All facilities close together in one area

Punti negativi: Having to carry suitcases up a steep hill as coach drop off is at the bottom

Punti positivi: The pool was lovely with no problem in getting a sun bed when required. The dinner and breakfast first class But on the cards indicating what was in the dish were seldom in english language also some more vegetables at dinnerOur

Punti negativi: Our balcony view . we stayed in room 442

Punti positivi: Organizzazione divertimento. Un ringraziamento allo staff di Animazione in particolare a Paola che ci ha saputo regalare momenti speciali e felici

Punti negativi: Si potrebbe migliorare sulla pulizia camere.

Punti positivi: Everything was great in this hotel facilities staff food pool location all fantastic only problem for me was no aircon in room

Punti positivi: Splendidi e cortesi tutto lo staff

Punti negativi: Struttura un po’ con anni mancavano le prese di corrente nel complesso buono

Punti positivi: Extremely friendly staff, very comfortable and clean rooms, and the all inclusive buffet was beyond all the expectations. Meal varies enormously, and the cuisine was heavenly. Service is professional and quick at the pool bar, and the staff offers various activities during the whole day.

Punti negativi: Absolutely nothing - one of the best holidays we ever had.

Punti positivi: La posizione, la camera e la tranquillità

Punti negativi: Un po’ scarso il buffet serale

Punti positivi: Breakfast was fine . Staff very pleasant- Bar -excellent staff and highly professional *****

Punti negativi: Pool bar service poor. Pool beds occupied by people not using them. Very irritating. No dress code in pool restaurant. - unappetizing . Staff to scared to enforce rules. Both restaurants well below standard. Very disappointing. Menu description wrong.

Punti positivi: Location

Punti negativi: Ristorazione

Punti positivi: The hotel was in a very nice area and we could walk to Playa del Duque or La Chalet for dining in the evenings. The pool area was excellent as well as the public area such as the breakfast room and the bar. We where also very happy with our new room after upgrading to a bigger room with big balconies and beautiful sea view. All the surroundings where great, service was really good and staff was very friendly.

Punti negativi: The superior room we were given was not up to our standard so we had to upgrade without being given any discount. The room was small and so where the balconies. Thereof, trees where shading the balconies so we decided to upgrade our room and we where very pleased with the new room we got. We got a little disappointed that they charged us full price for the upgrade even though the first room we where given was not up the the standard of a five star hotel.

Punti positivi: The hotel was fantastic with all the facilities & attention to detail you would expect from a Sheraton Hotel. Breakfast & buffet dinner were delicious with lots of variation. Staff were extremely friendly & attentive. Although we spent most of our holiday out of the hotel environs as we were hiking it was a luxurious base to return to in the evening. Have already rebooked for September!!

Punti negativi: Absolutely nothing!!

Punti positivi: Tranquillità e accessibilità ottimi per la qualità prezzo. La stanza è ampia e ben illuminata, colazione buona e piscine ben tenute. La posizione è un punto forte della struttura, zona TOP di Tenerife La Bahia del Duque.

Punti negativi: La struttura per come si presenta è molto particolare, tuttavia gli interni meriterebbero un rinnovo.

Punti positivi: Pool areas

Punti negativi: Food

Punti positivi: camera piscine con bellissimo giardino interno

Punti negativi: colazione molto triste con poca scelta e soprattutto adatta ad una clientela inglese rispetto ad un altro 5 stelle della zona maggiore presenza di addetti alla reception maggior numero di camerieri nel ristorante principale ristorante principale con poca scelta rispetto ad un altro 5 stelle della zona, (mai mangiato una paella) essere sempre accompagnati ai tavoli bevande e piatti più cari del 30% rispetto ad un altro 5 stelle della zona camera rumorosa

Punti positivi: Materasso suoer comodo e il miele della colazione fresco e appena preso dall apaio, staff e struttura incredibili come anche la posizione, tutto perfettissimo, unica cosa é caro!!

Punti negativi: L’accesso alla spiaggia non é privatizzato e non dispone di lettini e ombrelloni dell’hotel però é solo un piccolo appunto.

Punti positivi: Tutto bello, L'accoglienza del personale

Punti negativi: Non c'era abbastanza parcheggio x L'auto

Punti positivi: location, servizi offerti, le piscine panoramiche, il menù del ristorante a buffet, la gentilezza e professionalità del personale

Punti positivi: The room was very comfortable and clean.

Punti positivi: Excellent food

Punti negativi: Waiters walking through the dance area loaded with drinks .An accident waiting to happen Porridge not available early

Punti positivi: Very Polite Room Cleaner

Punti negativi: My Room No Sun at all on Balcony That I Requested . And it was a Smoking Floor when I asked for NO SMOKING

Punti positivi: Position

Punti negativi: Smoking area on entry and small gym some machines didn’t work Woken by bin men at 4 in the morning every morning

Punti positivi: Was big and spacious and the location was good.

Punti negativi: Didn’t think it was as nice as other 4 star properties in the same area.

Punti positivi: Location

Punti negativi: Sun leaves left side of pool early afternoon

Punti positivi: Location. Room.

Punti negativi: People reserving sunbeds with towels.

Punti positivi: Hotel di grande livello sia per strutture che per personale. Abbiamo amato sia i servizi inclusi nell'offerta che avevamo scelto, sia quelli che abbiamo poi acquistato in loco. Spa eccellente, bar della piscina a prezzi in linea con quelli medi della zona ma con qualità superiore, buffet vario sia a colazione che a cena. Servizio di pulizia discreto ed efficiente. Piccole cortesie riservate agli ospiti da parte di tutto lo staff. Piscine ampie, mai affollate e molto godibili anche con tempo non costantemente soleggiato.

Punti negativi: Il ristorante alla sera serve cena a buffet e non alla carta. Sarebbe bello che fossero offerte entrambe le opzioni; a noi la cena a buffet è sembrata un po' cara, ed è un peccato perché se fosse costata meno ne avremmo usufruito di più, soprattuto in considerazione del fatto che mediamente nei ristoranti della zona si mangia davvero male e si spende molto per la qualità offerta. Se mai tornassimo, penso opteremmo per una mezza pensione o una pensione completa.

Punti positivi: Il personale sempre molto professionale, cortese e disponibile; La struttura decisamente molto bella e curata e in una buona posizione.

Punti negativi: La cura del servizio in camera e dei dettagli nella pulizia va bene per un 4 stelle, ma non per un 5 stelle, non è all’altezza dell’elevato standard fornito dallo staff del resto dell’hotel.

Punti positivi: La posizione, la struttura, i servizi e l’animazione

Punti positivi: Staff were friendly and helpful

Punti negativi: Bath and toilet not private No proper bar to relax in

Punti positivi: Love this hotel. I travel a lot and this is something else. Staff are amazing, rooms lovely and very comfortable, great breakfast buffet - I counted 8 different types of milk. Great location, right by the beach and La Caleta is a 30 minute walk away, there are some lovely restaurants there overlooking the sea. Thoroughly enjoyed the massage I had in the spa too.

Punti positivi: Everything was excellent

Punti negativi: Nothing

Punti positivi: Posizione fantastica! Ottima prima colazione ! Tutto perfetto!

Punti positivi: Posizione eccezionale proprio sulla passeggiata lungomare che porta alla spiaggia Fañabe dove si trovano ristoranti negozi parche giochi per bambini minigolf. Andate al ristorante Portofino, convenzionato con hotel, cuoco pizzaiolo e camerieri tutti italiani cibo squisito.

Punti negativi: Nulla

Punti positivi: Everything

Punti negativi: Nothing But stay ruined due to corona

Punti positivi: Tutto

Punti negativi: Niente

Punti positivi: Entire stay was fantastic as was the food and wine and service and the staff and their friendliness. This has just become our annual February destination of choice.

Punti negativi: nothing to report.

Punti positivi: The staff are extremely helpful and friendly. Service is exceptional and the whole site is very well maintained and stunning to see. The villas are a little piece of heaven and we were made to feel very welcome and thoroughly looked after. Can't wait to return. This trip truly exceeded our expectations.

Punti negativi: Absolutely nothing, it couldn't be more perfect!

Punti positivi: E' stato tutto perfetto!

Punti positivi: Loved everything from welcome from staff to facilities to space and ambience of hotel

Punti negativi: Nothing

Punti negativi: Posizione camera.avevo scelto e pagato vista oceano mediocre

Punti positivi: Very tranquil setting, location of the hotel near walking and shops was good. They had upgraded the gym since we last stayed here, which was also accommodating, pool and sports facilities are very good. Rooms are very clean, staff friendly, a truly relaxing holiday.

Punti negativi: Disappointed with the spa area. The outside showers did not work, there were no extra towels for the sauna & steam room. Leaves all over the pool area. Prices online were different than the final bill. We upgraded to the half board, however it turned out more expensive, and in order to get a decent seating time, you had to book several days in advance. Otherwise some very good restaurants.

Punti positivi: Grounds

Punti negativi: Cold pools only one heated the rest were freezing , quality of food room service and restaurants very poor McDonald’s is better . Hotel had no hot water for half a day ... asked could we keep the room until 1 pm (checkout is 12 check in is 3 pm) it was a NO! I’ve stayed here for 14 yrs and last couple felt it needs money investing in it especially the rooms and decor/floors... only about 8 sunbeds situated by heated pool so you have a view of children in pool meaning I had to get up 7 am daily to reserve beds so I can see my young son (single parent travelling). Another pool should be heated and more beds need putting so parents can see their children are safe the pool isn’t watched over constantly by any staff so I feel this is important . I personally think the 9-1030 pm entertainment is horrendous. It’s a big noise and really ruins the relaxing time I want on a holiday... after so many years staying here I’ve realised I have to change my choice of Tenerife hotel. It’s a shame because I’ve enjoyed it before and recommended it to others but management need to invest £££££££ upgrade it .

Punti positivi: The whole place