Valutazione dei viaggiatori
2.0
their customer service at the airport sucks, and when u return the car, they will find a way to charge you for anything that they find wrongRecensione del 17 ago 2023
recensione fornita da![kayak]()
2.0
Horrible, the agent at pick up insisted we upgrade to an electric car, which absolutely sucked. Drive horrible. Got the car form hours after we picked it up. At drop off was accused of damaging the hub cap by a recently stoned dude and even though we insisted on talking with management was told basically too bad you owe us. Had to pay 100+€ for damage we did not create.Recensione del 29 giu 2023
recensione fornita da![kayak]()
2.0
I did not even re t the car & lost money as they charged the price of the rental in “partial insurance.” All of this is unethical sales practices designed around fine print clause—disingenuous sales. I was robbed in the end.Recensione del 23 giu 2023
recensione fornita da![kayak]()
2.0
1. Lots of upselling on car features. 2. Be aware of all dents and damages before the car is released to you. Take a lot of your own pictures with a date stamp 3. Ask for all receipts related to the gas filling or parking. I will NOT be renting from Hertz ever again. A lot of dishonesty in car rental practices.Recensione del 8 mar 2023
recensione fornita da![kayak]()
8.0
Nice, clean comfortable car. For some reason the pick up office in terminal 2 was closed for ten minutes as we arrived, but eventually the person working there arrived and we got our car.Recensione del 18 ott 2022
recensione fornita da![kayak]()
4.0
Everything was great with the rental until we dropped the car off in Madrid after 10 days and discovered we didn't have a spare tire for the whole trip. We were lucky that we never needed the spare. Not great attention to detail by Hertz in Barcelona. Lesson learned I will always check the spare tire from now on.Recensione del 4 ott 2022
recensione fornita da![kayak]()
2.0
Wrong bill calculation! Charge 2 times more eventuallyRecensione del 27 set 2022
recensione fornita da![kayak]()
2.0
I got the gas tank full with the care was told to return it filled, we did that and we were still charged over €90 for not filling the gas tank. I have both the receipt and video evidence of the tank being full, yet Hertz has not refunded the charge… still waiting (be very careful with them).Recensione del 6 set 2022
recensione fornita da![kayak]()
2.0
The car was nice and clean. I was quoted €200 for 3 days but received a bill for €426 which I will definitely be disputing!Recensione del 24 ago 2022
recensione fornita da![kayak]()
2.0
Booked a van (minivan) expecting to take family of sox on day trip. Hertz gave me a midsize 5 person car and said they don’t have any vans. I see minivans are still showing up in the search for Hertz. Also way overcharged for a day rate for a regular car, considering other options. Very unhappy with Kayak and Hertz.Recensione del 21 ago 2022
recensione fornita da![kayak]()
6.0
The wait in the store was about an hour for pick up, which seemed like a lot. Keep in mind cute girls differences, but this did seem like a lot. I also had trouble getting in and out of the car park. One of the gates wouldn’t open on both the way in and the way out. The call button for help was on the passenger side, which was problematic, but ultimately that gate shouldn’t have been a problem. I think it tracks to a sensor in the car but the sensor wasn’t connecting for some reason.Recensione del 13 ago 2022
recensione fornita da![kayak]()
2.0
Was unable to rent the vehicle as only one person on staff, and they seemed overwhelmed with the three renters in front of me.Recensione del 5 lug 2022
recensione fornita da![kayak]()
