Autonoleggi Fort Lauderdale

Punti negativi: They gave away our reservation and left my family with no options on the busiest travel day of the year.

No cars, no help

Punti positivi: I paid less than I reserved. The young man st the counter helped when customer service on phone was rude and didn’t help

Punti negativi: I waited over 5 hours for a car because they were sold out even though I had a reservation through you. Customer service on the phone hung up on me and kept saying they couldn’t help me find another location. They didn’t adjust my rental time for the same rate when it was there fault the cars were not there. The phone representative suggested I was late or the rental agent was incompetent. I had to drive across country in less than 24 hours to avoid a late fee even though I technically wasn’t late. I was given a free upgrade which was not good because the gas mileage sucked

Punti positivi: Availability of the fleet

Punti negativi: Got charged 3 times the money due to error but the staff could not reverse the chare and i ended up with a dispute on a credit card and an extra hour of various phone calls with Credit card and the National staff on the phone. When returning the car, even though it was marked that I received it with empty tank, I was still charged with a full tank refill and an outrageous rate. The representative and the returning destination stated that there is nothing he can do and only the rep and the original pick up destination could change the charge and reverse it since the rep at the returning location "could not see the proof " through his access software. Absurd by itself!!!! Now I am with EXTRA $280 charge on my credit card for 1 day rental trying to fight it back and have already spent over 3 hours on the phone. Horrible experience for someone who rents cars 3 times a month. My first and last time with National!!!!

FLL National Auto Rentals

Punti negativi: National customer service personnel refused to recognize the kayak reservation. The representative was extremely rude and said he would not honor the reservation, and refused to help me find a car. I was sick, my air plane route was cancelled, and I needed a little help. They were the sorriest example of costumer service.

Punti negativi: Wouldn't honor kayak price, charged me more than advertised

Punti negativi: Hanno dato via la nostra auto prenotata e hanno lasciato la mia famiglia senza scelta nel giorno più trafficato dell'anno per i viaggi.