Autonoleggio a Aeroporto di Miami

Punti negativi: I was lied to about the toll situation in South Florida. I was told I would hit 7 tolls between Miami and Key West. I was told I would pay $10 per occurrence if I didn't accept its toll program. After driving to Key West and noticing I did not hit a single toll, I called the number on my rental agreement to cancel the remainder of the toll policy, since I was paying $10.99 per day and had 6 days remaining of my 12 day rental. I was staying in Marathon Key, one hour and 20 minutes from Key West. I was told by the person on the phone that I had to either go to a rental counter in Key West or Miami to remove the feature. So I was expected to drive either 80 minutes or 120 minutes to remove the policy. I was given a local number to call, but I always received a phone message saying the location was either closed or unavailable. I could not leave a message. Additionally, there was something with the car that caused it to feel like something was stuck under the auto carriage one the vehicle went over 45-50 miles an hour. The return process was a fiasco too. I was directed to a specific location, and had to wait over 10 minutes to be addressed.

Punti positivi: Staff need customer service training

Punti negativi: If you are charging a $200 deposit it needs to be stated in contract and not at counter when you pick vehicle up

Punti positivi: Good overall, working vehicle, did the job.

Punti negativi: Booked online and when we picked up hidden fees and a deposit was needed which was unexpected and could only be done by driver, when it was book with different credit card. Very confusing on drop off.

Punti negativi: The car we were provided (Toyota Sequoia) had a check engine light on and the manager, Wayne, refused to swap us to another vehicle that fit our family. Instead he was demanding we paid an upgrade fee and go to a suburban. We sat in the airport for 2 1/2 hours on the phone with corporate trying to complain. Corporate was of no support. Finally an employee went to the back and found an expedition and let us take it at risk to his own job. The car fit our family but had a brownie stuck to the backseat and had clearly not been cleaned. I believe this is because the employee had to take it from the prep line to give it to us. The sort of behavior is absolutely unacceptable and is a terrible representation of both budget and thrifty as the manager wore both emblems. This individual has no business dealing with the public and was clearly out to gouge people in need. We sat sweating in the airport with a small baby and for other children for over two hours because of the managers unwillingness to take responsibility for a broken vehicle. He told us to take the broken vehicle and then pull over to the side and immediately call roadside assistance and they would be able to swap us out for another vehicle. I was not going to be stuck on the side of the road in Miami by the airport with five children Waiting for roadside assistance that is insane.

Punti negativi: Car had ants ! Inside and out!

Punti negativi: The black guy at front when I pick up my car was not very nice and polite did not have the patience to explain everything he walk away from us I had to call the manager to ask h to explain everything in detail also I had to pay extra taxes when I had paid taxes here on the website kayak they have hidden fees