Hotel a Miami

Punti positivi: La posizione, la pulizia

Punti negativi: Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room

Punti positivi: This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.

Punti positivi: Il personale è stato meraviglioso.

Punti negativi: Troppo breve di una visita!

Punti positivi: The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong.

Punti negativi: Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.

Punti positivi: No request went without a quick and thorough response. It isn't cheap, but the service and facilities can't be beat anywhere else in Florida.

Punti negativi: A bit too pricey for our regular travels, but great for a once in a while treat.

Punti positivi: We had to stay here due to a flight cancellation, and we were pleasantly surprised. Dorms should be set up like these rooms.

Punti positivi: Hotel staff was friendly. Hotel room was clean and roomy and new furniture. The pool looked really nice. We had lake view even though the hotel is close to the airport it was nice and quiet. We enjoyed a great breakfast in the morning - prices were very decent. We paid 117$ for the night and I want to use this hotel again. We went out at night in South Beach and the drive was 20 min.

Punti positivi: I´ve stay in many hotels around the area (Double Tree, Quinta in, Hilton, Intercontinental, etc) and this by far is the best value for the money: cosy room, nice lobby, pool, good view, good staff, free parking, free wifi, calm, quite and friendly atmosphere and surroundings. The staff is kind and helpful, the room has microwave, coffee and 2 tv´s, one for the bed and other in the "living room". Everything was clean, lots of electricity plugs. The bar and the restaurant is OK, if you are tired and don't want to drive more just eat at the hotel and it will be a good quality/price. William at the bar was kind and helpful as well at the lady at the front desk, don´t remember her name. Overall, great value for the money with friendly staff.

Punti positivi: Marlene was absolutely wonderful. She picked me up in the shuttle. Friendly smiling face and great conversation. The girls and guys at the desk helped me find everwhere i needed to go and with arranging the transportation. The shuttle bus was super convenient and arrived always within a few minutes of my request. Rooms were as shown clean nice view and spacious. Always quiet. I would definitely return.

Punti negativi: I liked everything

Punti positivi: Staff was very friendly and accommodating.

Punti negativi: We were given a handicap accessible room. Didn't realize my husband would have to be on his knees for the shower. Would of been nice for them to tell us about it before just giving us this type of room without asking us first.

Punti positivi: The hot meal upon arrival, the size and comfort of the room along with the quality of its appointments, the staff and my interactions with them and the fresh hot breakfast with numerous options.

Punti negativi: View of side of parking structure and ability of passersby to look into my 3rd story room. One lamp in the room didn't work. Having to schlep things upstairs to the lobby upon check-in and back downstairs from the lobby to the valet station upon checkout.