Hotel a Chicago

Punti positivi: Club level era eccezionale. Il personale era assolutamente incredibile. Il cibo era ottimo.

Punti positivi: La posizione è eccellente. Il personale è buono.

Punti positivi: Mi è piaciuto molto il centro benessere, e il livello del club. L'arte--nei corridoi, e le camere--era abbastanza meraviglioso e unico per la mia esperienza. Il cibo al club era eccellente. E la spa è la migliore che abbia mai trovato tra gli hotel a Chicago. Il personale era molto disponibile.

Punti negativi: E' molto costoso. Sono rimasto stupefatto costoso il parcheggio notturno sarebbe stato ($ 71), e abbiamo scelto per parcheggiare per 1/3 del prezzo in un garage accanto.

Punti positivi: Il personale era incredibile. Il dettaglio di tutto, dal decor di comfort era di qualità superiore e di gusto. Posizione fantastica. La fantastica piscina ans spa.

Punti negativi: Il costo supplementare per il servizio in camera

Punti positivi: Comfortable bed great location

Punti negativi: The bath towels were hard

Punti positivi: Friendly staff

Punti negativi: Nespresso machine didn’t work, but they brought us a new one.

Punti positivi: Wonderful location, extremely professional staff, beautiful room

Punti positivi: Great location, great views. Very comfortable room, bed and spacious bathroom

Punti negativi: Expensive

Punti positivi: Excellent hotel Staff amazing especially housekeeping Great large room

Punti positivi: There is so many things to say: the staff performed customer service on a level that far surpasses anything I’ve experienced before, absolutely exceptional. We just mentioned upon checking in my grandson turning 1 years old and one of the staff members placed a balloon, cake and card in our room, how awesome was that

Punti negativi: Nothing.

Punti negativi: Room was small Food (in room dining) was disappointing

Punti positivi: Pretty hotel in central downtown Chicago. the outdoor staff is very strong, friendly and helpful.

Punti negativi: We arrived on July 4th and immediately upon checking in were told by the check in person that for $50.00 per person we could watch the fireworks from a private area in the hotel. I thought that was very cheesy. We went outdoors and watched them for free.

Punti positivi: beautiful room great club excellent spa facilities

Punti positivi: Hotel di alto livello e posizione centrale che consente di raggiungere tutte le zone di interesse a piedi. Colazione e cena sono stati di grande qualità

Punti positivi: Camera suite eccezionale, molto ampia...bagno spazioso e pulitissimo. Posizione invidiabile. Piscina al coperto e sala fitness attrezzata. Gentilissimo il personale. Hotel di gran classe

Punti negativi: Nulla

Punti positivi: The location is central and have proximity from many things

Punti negativi: They gave us room in the same floor as the kids suite which wasn’t a good option And the room were next to the elevators which was annoying as well

Punti positivi: Ottima posizione. Servizio eccellente. Camere ben arredate.

Punti positivi: Tutto

Punti negativi: Dover lasciare la mattina successiva

Punti positivi: Un arredamento fresco di Super, materiali di alta qualità e attrezzature. Il personale era meraviglioso, ottima posizione. Svantaggi zero. Venite qui se potete permettervelo.

Punti negativi: Niente!

Punti positivi: Le camere piccole, ma ottime e molto confortevoli. Persone meravigliose.

Punti positivi: Nothing

Punti negativi: Totally not worth the price. The rooms were dirty and the service was subpar. When we asked to change the room, the reception staff reacted rudely and went to check if it was really dirty like we said. The shower pressure was weak and the room was never cleaned during our stay. This hotel fronts as a 5, star but actually feels like a 3 star.

Punti positivi: Amazing stay with exceptional staff. Perfect location with rooftop pool and bar. We were pleasantly given a bottle of bubbly with a note to help us celebrate our anniversary. Couldn't have been happier with the Viceroy. Thank you!

Punti positivi: Great location and view!

Punti negativi: Beds and pillows were not very comfortable. Sheets were not soft, and the pair on one of the queen beds had a small tear.

Punti positivi: Friendly staff

Punti positivi: I had an excellent stay at Viceroy Chicago. Guest rooms & amenities were superior and the staff friendly & welcoming. Trendy neighborhood with plenty of restaurants & bars within walking distance. The property is well-reviewed and it was easy to see why.

Punti negativi: No, my stay could not have been better.

Punti positivi: We ate breakfast in Somerset one morning and it was very good. Super cool decor.

Punti negativi: Our stay was excellent, the hotel is well located, stylish, and very comfortable. Our only complaint was the mandatory resort fee. It's not a resort, it's a hotel. Furthermore, when we arrived we put on our suits to go up to the rooftop pool and it was so crowded and noisy with bar patrons we immediately turned around and left. It was obvious to us that these people were for the most part not hotel guests, but rather were outside patrons of Devereaux, the poolside bar and restaurant. It just wasn't our scene, we wanted a quiet lounger by a pool, not a bumping bar. This would be less off-putting if we weren't then charged a resort fee for the privilege of competing for space with bar patrons who were not paying that same fee. But apart from this one issue, our stay was excellent.

Punti positivi: I loved the employees

Punti negativi: Pool was tiny and closed at 6pm, rooms too small, no dresser or anywhere to put clothes away. Food burnt. Toiletries used by prior guests, windows look into other rooms, tv cable was sporadic and could not see hotel account, no pay per view or movie

Punti positivi: The Viceroy was absolutely wonderful. The decor from the moment you stepped in the door was stunning. The staff always greeted me with a smile and hello every time I walked past. Bed was comfy, linens soft. Location was great, too.

Punti positivi: The cleanliness

Punti negativi: Difficult too locate...

Punti positivi: Loved everything about the hotel, especially the service and amenities! It also had a fabulous restaurant in an exquisite location!

Punti negativi: Only thing I didn't like was leaving :(

Punti positivi: As above. Amazing location for food and walks, beds were very comfortable.

Punti negativi: Rooms were a bit small and the room housekeeping was below what we expected. Location and service staff were outstanding. If we stayed again we would request a single bed or 2 rooms.

Punti positivi: Great hotel, rooms were spacious and bed very comfortable. Somerset restaurant is very nice. Good location and Gold Coast area has great restaurants.

Punti negativi: Rooftop pool is so busy. Given they let non-guests use the pool area it means it’s very crowded and not comfortable.

Punti positivi: Il personale è fantastico.

Punti positivi: Bellissimo. Il servizio era incredibile. Ci torneremo.

Punti positivi: Hotel moderno con caratteristiche storiche. Ottimo personale

Punti negativi: Riscaldamento era strano, era difficile da regolare la temperatura in camera.

Punti positivi: Beautiful hotel and very friendly and accommodating staff! Also room was nice and extremly clean

Punti negativi: Beds were too firm. A little bit of a delay on getting into room, it was ready about an hr late

Punti positivi: Nice rooms, clean, friendly staff

Punti negativi: No. Everything was very good!

Punti positivi: Everything, we had the spa room, which is big and amazing room, the best bathroom we have ever had. The best Kimpton we stayed so far. The restaurant on the roof At the hotel is so delicious. Perfect as always.

Punti positivi: Rooms simple, cool and spacious. Bed bathroom and toiletries all a great standard . Impressive to be staying in the loop in such a great building and with views of a similarly great skyscraper. Staff were all great when I needed anything.

Punti negativi: The reception lobby is on the 2nd floor and as a result you can come and go to your room without interacting with anyone- it felt very anonymous. I found the room quite dark.

Punti positivi: Text messaging for any requests/questions was my favorite feature. Awesome location was a delight! Friendly staff and accommodating our requests was the icing on the cake. Rooms were super clean

Punti negativi: We did not get the bikes that we wanted to see the city.

Punti positivi: I just love how the place is very close to other locations! I just love the staffs and they were very welcoming. Definitely worth every cents!

Punti positivi: Beautiful, well decorated hotel. Great location and great value!

Punti positivi: the staff-everyone so helpful and friendly.

Punti negativi: Boleo is closed for week ends

Punti positivi: Love the location Love the nearby things to do Love the bed

Punti negativi: Room was a little tight Not all the lights were working in the room The sink being outside is a bit annoying No full length mirror

Punti positivi: Cool and updated hotel. Beautiful.

Punti negativi: Wish I had a bathtub!

Punti positivi: Location,deco, convenience to Starbucks, steadfast restaurant was amazing

Punti negativi: N/A

Punti positivi: Molto ospitale. Il personale è molto efficiente. Bello spazio!

Punti positivi: Posizione fantastica, camera eccezionale. Ci tornerei in un baleno.

Punti positivi: Personale molto gentile Ristorante è molto buono Design è attuale I letti sono confortevoli

Punti negativi: Unità di aria condizionata in camera era rumoroso

Punti positivi: Abbiamo passato un magnifico weekend presso Il Thompson! La posizione, il personale e la camera erano eccezionali! Torneremo sicuramente qui!

Punti negativi: Capelli Corpo sul lavandino del bagno. le macchie sui servizi igienici. Tipo di lordo per il prezzo.

Punti positivi: Il letto e la doccia erano incredibili!

Punti positivi: Le camere erano contemporanee e ben arredate. C'era un ottimo ristorante a 50 metri.

Punti positivi: Il letto era incredibilmente soffice e tutto il personale era ESTREMAMENTE cordiale. Ottima posizione e la vita notturna in hotel è un valore aggiunto. Internet gratuito e il Centro Business sono sempre degli ottimi vantaggi. Ottimo per giovani uomini d'affari e amici.

Punti positivi: Ottimi i bagni

Punti positivi: Hotel pulito e moderno! Ho apprezzato molto il mio soggiorno e ci torneremo ancora!

Punti positivi: Il fattorino è ottimo. Egli aveva energia eccellente ed era estremamente piacevole!

Punti positivi: Il personale, la posizione, le sistemazioni, il livello di pulizia.

Punti negativi: NIENTE

Punti positivi: The staff was so friendly and nice -the lobby and bar were so comfortable and welcoming -we really did enjoy it and look forward to visiting agsin

Punti negativi: Nothing

Punti positivi: The location, the styling and the staff

Punti negativi: The only issue I can think of is that the air conditioning unti was noisey. Otherwise, no complaints.

Punti positivi: This was my second time staying at the Chicago Thompson. It was perfect for business travel. I really like the location of the hotel, and the service is very good. The bed and bed linen are very comfortable, the bathroom products are lovely. I will stay again.

Punti negativi: Nothing

Punti positivi: The location was fantastic and very accessible to a lot of restaurants nearby. The room was beautiful as well.

Punti negativi: The bathroom looked beautiful at first glance, however, the toilet didn’t flush 50% of the time and the rain shower (although turned off), would randomly pour water out at all hours, interrupting sleep quite a few times. The bathroom door was glass so it was impossible to use the restroom at night without waking up your partner with the lights.

Punti positivi: The location was great,great food in walking distance

Punti negativi: nothing we had a great time

Punti positivi: Location

Punti negativi: Staff not friendly Room was very warm Floor dirty

Punti positivi: Location good. Breakfast a la carte' not bad but sufficient. Clean and convenient rooms

Punti negativi: General staff : Slow service at breakfast; waited for a cup of coffee around 15 minutes. Bar staff attitude was very rude ; I asked for a glass of wine 30 mins before closure. Reception staff was very unexperience; I was charged wrong and they could not prove it - no check. At the end my c/out took 35 minutes!

Punti positivi: L’ambiente è cool, informale e frequentato da gente interessante. Gli arredi curati, dal sapore vagamente industriale. Inoltre la Presenza di un ristorante nella hall rende questa scelta perfetta.

Punti negativi: Colazione a pagamento abbastanza scarsa.

Punti positivi: Excellent location, very clean & comfortable.

Punti negativi: Service was poor. Had to call the front desk to get sheets, blanket and pillows for my kids.

Punti positivi: Best location in Chicago

Punti positivi: Location was awesome.

Punti negativi: When I arrived late at night, my bed spread had two stains on it and when I pulled the covers, you could tell the bed hadn't actually been made, just arranged. Likely I slept in someone else's used sheets.They changed the whole bed the next day. REALLY didn't like that. Also, they charge for bottled water and they have no coffee machine in the room. For the amount of money they charge, none of this is cool...

Punti positivi: the staff was wonderful. loved everything about it.

Punti negativi: no

Punti positivi: Clean and modern

Punti negativi: Pool, better restaurant with faster service and better drinks. Both my mimosa and Bloody Mary were gross

Punti positivi: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Punti positivi: Very pleasant staff.

Punti positivi: I loved the modern vibe of the place. The front desk staff was very friendly and generally helpful.

Punti negativi: Our family had a bad experience with one waitress in the restaurant. Two other waitresses did come to the rescue and salvaged the meal, but we were very unhappy with our original waitress. Kids were disappointed there was no pool.

Punti negativi: We requested for separate beds and they were not available.

Punti positivi: Very nice front desk staff. Rooms were comfortable and the air-conditioning work

Punti positivi: It was one of the best hotel I have ever stayed in for a long time. It was beautiful and clean. The staff was all helpful

Punti negativi: Nothing

Punti positivi: The staff was SO friendly. We made the trip for our anniversary and they made us feel extra special throughout the duration of our visit. The room was absolutely incredible and the location was perfect. We will absolutely be back!

Punti positivi: Hotel employee delivered room service/extra shampoo as needed.

Punti positivi: Location

Punti positivi: Very unique! Loved the area and atmosphere! Cleo and Leo are so helpful :)

Punti positivi: Best hotel in Chicago, in my humble opinion. Everything from the staff, to the cool facility, was great. Exceptional value. Outstanding location. Spacious, luxurious rooms.

Punti negativi: There isn't much negative to say. The elevators are kind of quirky and take a little getting used to. There's no real view but I wouldn't expect that in a big city.

Punti positivi: Tutto. Mi è piaciuto tutto. Le capsule e docce e personale. Magnificenza".

Punti negativi: Non ho potuto rimanere più a lungo... Mi è piaciuto in tutto e per tutto la camera.

Punti negativi: Palestra tipo di fa schifo.

Punti positivi: Ci è piaciuto molto che la camera era vanità e bagno mezza pensione. Quando la gente viaggi sono sempre pronti per qualcosa. Senso di dare loro posto ampio spazio per farlo.

Punti negativi: La caffetteria è andato giù per la collina

Punti positivi: Il personale era meraviglioso.

Punti negativi: Il servizio in camera è stato incoerente. Ho ordinato lo stesso panino due volte, ho ricevuto dei panini completamente diversi

Punti positivi: Ottima posizione, personale gentile

Punti positivi: Happy hour dalle 7-8, bevande gratuite per gli ospiti dell'hotel

Punti positivi: Layout, comfort, letto

Punti positivi: Tutto

Punti negativi: Niente

Punti negativi: I was on the 12th floor, Saturday night-no elevators available due to all coming from the Rooftop. Need to dedicate a couple to exclude the top floor. Had to walk down the stairs in heels!

Punti positivi: The location was ideal for exploring the city.

Punti negativi: Nothing

Punti positivi: Clean, comfortable

Punti positivi: The hotel really was as good as it gets! Top location in easy walking distance to all top sights such as the Riverwalk with it’s Cafés, Bars and boattour piers (3-5min), the Millenium Park (10-15min), Magnificient Mile for endless shopping and even the Navy Pier if you don’t mind some longer walks (abt 30min+). Great restaurants closeby but it was also more than convenient to have the possibility to end the night in one of the great bars of your own hotel: inviting bar on 2nd floor – rooftop bar with incredible views, cocktails and DJ on 26th floor, live music (check schedule) on 25th floor. Great design/retro-design with cute and well equipped little Smeg fridge in the comparatively spacious and clean bedroom. Loved the huge shower and carefully thought out amenities! To cut a long story short: would definitely return!

Punti negativi: Given the great rooftop bar in prime location, this hotel attracks quite some party folks during the weekend so I assume people looking for a serene and quiet accommodation might not love the hotel that much. As mentioned in previous comments, you could hear some music in the higher floors. We were at the 22nd floor and could faintly hear the music but could well sleep. The hotel cannot be blamed for some noisy room neighbors obviously inviting others to their room later that night - this can happen everywhere. Once in the room, the walls seem fairly soundproof though. But I would suggest the hotel management to ‘enrich’ the already extensive amenities by some earplugs for those who didn’t bring them themselves.

Punti positivi: Room was spacious clean and beautifully designed The staff were efficient helpful and friendly

Punti negativi: Coffee percolator would have been better to have

Punti positivi: The rooftop bar had an exceptional view and great cocktails and conversation! I liked the music too.

Punti negativi: The sheets smelled a bit too much like bleach. Pillows not very comfortable.

Punti positivi: The room size and layout, the hotel location, the gym, the yoga mat in the room

Punti negativi: The windows could not open, low natural light, no slippers

Punti positivi: So much fun, great staff, perfect location! And a doggie was at the roof deck bar...awesome! Great snacks in the mini bar and not over priced like most other places.

Punti positivi: Location, location, location! Many things are just a few minutes away: Cloud Gate/Millennium Park, Route 66 starting point, Chicago Architecture River Cruises starting point, the L train station, many place to eat: Giordano’s Pizza, Nutella Cafe, Wow Bao, Garrett Popcorn and many other. My room on the 13th floor was nice, clean and quiet and the bed was comfy. There is a bar on top of the hotel(floor 26) witch offers nice views of the surrounding buildings (not sure how quiet are the rooms on the floors below the bar). The hotel does not offer a breakfast but there are many places to eat around the area.

Punti positivi: Distinctive room decor. Plentiful usable spaces and surfaces in the room. Not very big but well designed. Friendly, efficient breakfast staff (especially Hugo the waiter and the lady who seated us), except on the third morning. Fast, comma efficient checkout. Very helpful receptionist with hailing taxi on street.

Punti positivi: Staff were excellent - fixtures and fittings were very chic. Decor overall was well thought through Gym was great Rooftop bar was excellent.

Punti positivi: Great location. Nice friendly staff. Very clean and comfortable. Would definitely recommend to others and stay again.

Punti positivi: Il servizio e l'attenzione al dettaglio era eccellente

Punti negativi: Non c'era una Jacuzzi in hotel

Punti positivi: Molto pulito

Punti negativi: N: uno specchio a figura intera in camera

Punti positivi: L'ottima palestra e la piscina. Mi sono piaciute le aree comuni come il bar della lobby. Ho molto apprezzato avere uno Starbucks in hotel.

Punti negativi: Il garage di parcheggio self-service era lontano.

Punti positivi: The room and lobby are gorgeous. So nice to have bar on terrace and a restaurant. I also took advantage of the gym and it was great!

Punti negativi: I do not love the location

Punti positivi: The Val-lay parking young man at the front entrance was Super helpful day 1 and day 2. College student (don’t remember his name). When checking in the young lady answered all my questions and was very polite when I asked her to repeat it 2-3 times because I wasn’t comprehending it. I was pleased with the location and the rate I received online.

Punti negativi: That I wasn’t told about the need for the key card in the elevator after a certain time and mine wasn’t working very good so I ended up having to walk down 6 floors via stairs to get back to my room. Also for the $ one pays there should be a breakfast bar.

Punti positivi: I loved the complete stay

Punti negativi: No dislikes

Punti positivi: Nice new rooms. Good location

Punti negativi: Bar was more expensive than most in the area

Punti positivi: Great hotel, me and my son love it.

Punti positivi: Very nice hotel. Convenient to restaurants, shopping, etc. Clean and friendly staff.

Punti negativi: Only think I wish the hotel had was an outside pool instead of an indoor pool.

Punti positivi: The only thing that met my expectations for a five star hotel was the location

Punti negativi: There is no way this hotel deserves to be rated as a 5 star hotel. We chose a 5 star hotel for a romantic weekend at the spa and a five star experience. Unfortunately we got neither. The spa was closed and the staff simply gave us a list of others.

Punti positivi: Was the bed like a cluod

Punti positivi: Location was great, bed was comfortable and the hotel was very clean. My kids loved the cookies in the lobby.

Punti negativi: The door to the bathroom was really hard to close. Would have appreciated a bit more information about restaurants and stores close by.

Punti positivi: Everything, especially my in room dinner. A perfect stay. Beautiful room, delicious food, incredible views. Pure luxury in every aspect.

Punti negativi: Several taxes applied to bill as well as a pet charge that was not obvious during the booking process. I ended up paying hundreds of dollars more than I anticipated for a one night stay.

Punti positivi: Location was great and Catherine the concierge was fantastic

Punti negativi: Some kid pooped in the pool and so they had to close the pool. This was disappointing after a long day if walking and we just wanted to soak in the pool. Also our room had a fridge in it but you couldn’t use because you couldn’t take the drinks out of or we would be charged. Pretty bummed when you bring food back to the room and learn you can’t keep it could

Punti positivi: clean quiet “ new-feeling”

Punti positivi: Ottima posizione, il letto comodo. Tranquillo. Buon ristorante e panetteria al piano di sotto. Il personale è cordiale e disponibile di Super. Ottimo rapporto qualità/prezzo.

Punti negativi: La camera era molto, molto asciutta. Non hanno esaudito la richiesta per la biancheria da letto senza piume.

Punti positivi: La vicinanza a ristoranti, bar e attività e divertimento è imbattibile. Il personale era gentile e disponibile.

Punti positivi: Camera confortevole. Eccellente attenzione al dettaglio. Bel bar dell'hotel di Super.

Punti negativi: Ho nessuna lamentela.

Punti positivi: Posto era davvero carina, posizione e prezzo fantastica

Punti positivi: Tranquillo, eccentrico, con letti comodi, in ottima posizione. Mi sono piaciuti molto gli accappatoi gratuiti consegnati al mattino alla porta. Avevamo la vista su un muro in camera, ma nessun rumore di strada!

Punti negativi: Un po' caro

Punti positivi: Un posto molto fresca. La posizione era ottima e le camere erano pulite.

Punti negativi: Niente

Punti positivi: The staff were friendly and helpful,especially Captain Chris !!

Punti negativi: Zero, maybe a bigger room

Punti positivi: Very friendly staff, great location.

Punti negativi: No tea and coffee facilities in the room and no fridge. Not a big issue though and it did not spoil my stay.

Punti positivi: The decor was fun, although it reminded me of a Hard Rock Hotel.

Punti negativi: Parking is pricey. Parking location isn't too convenient. No coffee maker in the room, only delivery in the morning meant that I had to leave the hotel for an evening coffee. Surprised that there was no closet - only hooks. View was terrible, although the swinging acrobat sculpture was a creative and fun way to try and make it more interesting.

Punti positivi: Location is good.

Punti negativi: Very thin walls and windows. Too much noise from everywhere. Beds are Ok. Shower water sprays all over bathroom.

Punti positivi: Friendly and accommodating staff. Funky decor and the little extras like coffee delivery in the morning

Punti positivi: Clean room

Punti negativi: Staff weren’t friendly

Punti positivi: MY experience was amazing. The hotel was very unique and different, but in a great way. The hotel gave me a new york vibe. The staff was amazing and friendly. They answered all our questions and was very helpful with giving us directions around Chicago. When I come back to Chicago I would book this hotel again!

Punti negativi: I hated the parking

Punti positivi: Perfetto per visitare la città! Ottima posizione a pochi minuti a piedi da tutte le principali attrazioni, dai locali e ristoranti più gettonati. Accogliente e pulito, ottima la zona relax con piscina e palestra. Staff giovane e cortese.

Punti positivi: Central location, courteous & co-operative staff, Clean room

Punti negativi: A little dingy look, no external view from our room, insufficient lighting

Punti positivi: location

Punti negativi: a few issues with the lifts

Punti positivi: Location : very good (bars/restaurants/shops/Lake M./ Riverwalk/metro/..) Atmosphere: nice / friendly Room : cosy/ nice furniture/v.good bed; that one was big

Punti negativi: Where’s my coffee....? Should put a coffee machine. Where’s my free bottle of water...?

Punti positivi: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Punti negativi: I thought they had a steam room but it was only a hot tub.

Punti positivi: Ho portato il mio bambino di 5 anni a vedere Chicago. Amo la tranquillità dell'hotel. Il personale era ottimo. Si ottiene quello per cui si paga.

Punti positivi: We’ve been coming here for 25 years and always receive extra special, personal customer service, the bellman are wonderful, and the location is convenient for everything we like to do in Chicago.

Punti positivi: Ritz is always good.

Punti positivi: Very nice lobby/bar area. Large, clean room.

Punti negativi: A chaise lounge as the only seating! C’mon! Needs a bathroom redesign. BIG step up and into tub/shower. No hooks. Mattress edge beaten down enough that you feel you may roll out.

Punti positivi: The restaurant was exceptional. The service was responsive, attentive and courteous.

Punti negativi: Nothing.

Punti positivi: All was great We will be back

Punti positivi: The service was exceptional.

Punti negativi: No complaints.

Punti positivi: Location.

Punti negativi: Valet was late and disorganized

Punti positivi: The hotel staff was courteous and very helpful. I would definitely stay here again.

Punti negativi: I thought I had booked 1 room with 2 queen beds for my adult daughter and I. We ended up with a king. It could have been my mistake, but the link showed two queens when I booked.

Punti positivi: Great bed, lovely view of the lake, perfect location.

Punti negativi: Should not charge for WI-FI service.

Punti positivi: Pros Location, bar, restaurant, view, bed, service

Punti negativi: Small room, small bath, no separate shower stall, mini bar not cold and limited soda selections

Punti positivi: The staff was excellent

Punti positivi: Location and hotel itself.

Punti negativi: Nothing

Punti positivi: Very impressed with the no tip policy - pay staff well and reserve gratuity for exceptional and not expected service

Punti positivi: Immaculate, amazing attention to details, superb house keeping staff, 24 hour room service with excellent food

Punti positivi: Staff attentive and polite Spa facilities and staff were excellent Room spacious Bathroom nice Great with kids Loved having fridge and microwave

Punti negativi: Loud music in room next door Elevators slow

Punti positivi: The size of the room!

Punti negativi: Furniture needs to be better kept.

Punti positivi: Staff were friendly and helpful. Great location.

Punti negativi: The restaurant wasn’t that good.

Punti positivi: No complaints about property. Everything was beautiful. Staff nice.

Punti negativi: I asked for a room that had a view and they gave me a room that faced a parking garage. Would have liked to be in a room in front of building. Didn’t use balcony much because of that.

Punti positivi: Simply put, everything. From the moment we arrived the staff was wonderful, the ambiance was great and the decor, top notch. Did I mention the ‘A L’Orange Duck Wings, you have got to try these. We will be regulars here for the foreseeable future.

Punti negativi: The only downside is the hot tub was down at the spa.

Punti positivi: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Punti negativi: No! I absolutely loved everything!

Punti positivi: The location

Punti negativi: I and here for a relaxing time while at work. Huge inconvenience that my hotel never allowed me internet. I was never told that this particular room does not get internet service which was none because of previous complaints from front desk

Punti positivi: Elegance, service from staff.

Punti positivi: Location.

Punti negativi: Drop off service was never available. Shower didn’t function properly. Computers were down which delayed are checkin.

Punti positivi: Super comfortable hotel, very modern, great location, clean. We were very happy with it!

Punti negativi: Nothing really

Punti positivi: I would highly recommend the Chicago Conrad to any traveler, having stayed there many times previously. The Fitness Center is magnificent with the latest equipment and the hotel's location is ideal.

Punti negativi: The only little problem is that the Chicago Conrad should have benches outside. It was a beautiful morning and I was waiting for a business partner to arrive from the suburbs to go to a business brunch nearby.

Punti positivi: The rooms were very spacious and nicely appointed

Punti negativi: The lighting was difficult to figure out

Punti positivi: Good service! Check in staff sent complimentary champagne to my room for my birthday. Nice touch! Truly appreciated it. Thank you! Spacious, comfortable and clean rooms including bathroom. Centric location! Walking distance to several attractions!

Punti negativi: Allowed cleaning in on one day of my 4 night stay. They cleaned well but no vacuuming!

Punti positivi: It was a fine establishment.

Punti negativi: Nope

Punti positivi: Customer service was great.

Punti negativi: The room service I ordered was way below expectations for the late night menu. The quality of the Kale salad and cheesecake was extremely disappointing. Especially for the price. Also, the vegetarian options were very limited (they were mostly out of).

Punti positivi: Our 2 rooms were beautiful! They were very clean and both had lovely views.

Punti negativi: Our stay was perfect!

Punti positivi: Clean and tidy. Great location in Chicago.

Punti positivi: It’s was a very clean and wonderful hotel . With amazing staff and facilities

Punti negativi: Nothing

Punti positivi: Rooms, beds, pillows were great!

Punti negativi: Nothing, everything was great!

Punti positivi: The staff was amazing and supportive

Punti negativi: Cost

Punti positivi: very nice updated roon and we loved the location

Punti negativi: eveything was on point thank you.

Punti positivi: Posizione

Punti negativi: Street e corridoio rumore troppa.servizio incoerente dal servizio di pulizia.

Punti positivi: Camere spaziose, look moderno e personale disponibile.

Punti negativi: Niente capsule il secondo e il terzo giorno! Non è un gran problema, negozi di caffè vicini.

Punti positivi: Posizione. Il personale era gentile.

Punti negativi: Le camere hanno bisogno un po' di attenzione, soprattutto il bagno.

Punti positivi: L'hotel si trova in una posizione fantastica e il servizio era eccellente.

Punti negativi: Il servizio in camera ma niente tavolo per mangiare. Ho dovuto mangiare sul letto.

Punti positivi: Il personale era disponibile. le strutture erano pulite

Punti negativi: Il pavimento era finito settimana. Le piastrelle in bagno non erano completamente.

Punti positivi: La posizione era buona

Punti negativi: Le camere erano piccole, con buchi nei muri e specchi ammaccati. Le camere erano umide e i letti non erano morbidissimi.

Punti positivi: La posizione e lo stile

Punti negativi: Il bar

Punti positivi: La posizione è centrale rispetto a tutte le attrazioni.

Punti negativi: La pulizia della doccia.

Punti positivi: La posizione geografica è stato il migliore !!

Punti negativi: Un po' senza fronzoli.

Punti positivi: La posizione è ottima

Punti negativi: La mia chiamata di sveglia mai arrivato. Ero in ritardo per un appuntamento

Punti positivi: Ottima posizione.

Punti negativi: Gli asciugamani non erano tutt'altro morbido. In realtà erano sul lato approssimativa.

Punti positivi: La posizione era eccellente per visitare Chicago. La camera era pulita.

Punti negativi: Il parcheggio era scandaloso. Mancanza di deludente wi-fi gratuito. Tutto in hotel era così scura. Corridoio e camere tutti erano a malapena illuminata.

Punti positivi: Central location to all major tourist attractions Clean and beautiful venue Very accommodating staff (Free upgrade for our anniversary.. Thanks again!) Hotel building is also mentioned on the architecture boat tour!

Punti negativi: Wifi was spotty in the tower

Punti positivi: Nice hotel, good sized rooms in a great location, just a block from the river and many restaurants.

Punti negativi: I thought the staff could have proactively provided some advice on what was happening in the city or asked if we needed ideas - there was a concert in Millennium Park we would have liked to know about, which restaurants to go to, etc. Otherwise very friendly.

Punti negativi: Floor in the room Esa dirty. White socks were black fast!

Punti positivi: The room was large, beautiful, clean, and comfortable. The style of the room was unique and contemporary. Just awesome! Location was close to everything. We had an amazing time in Chicago!

Punti negativi: I liked everything

Punti positivi: Everything! Amazing hotel, staff is wonderful and very helpful!

Punti positivi: The beautiful modern decor

Punti positivi: Location. Style of hotel.

Punti negativi: Them stating that there was a $100.00 hold for incidentals on my card which was debit card. They held 224.74 and it has not been released yet. No charges to the room.

Punti positivi: Location was amazing

Punti negativi: A little outdated

Punti positivi: Everything was great about our stay here. The room felt really clean and it was spacious! The hotel staff were also very friendly and accommodating. The hotel lobby smells really good and plays good music!

Punti negativi: Nothing

Punti positivi: Location, location, location ...comfy room

Punti negativi: Restaraunt was OK.

Punti positivi: Hotel in posizione centralisima. Tutto perfetto. Chicago bellissima

Punti positivi: The staff was fantastic and the room was very spacious. You can't beat the location.

Punti positivi: No tips determined persoanl

Punti negativi: No sauna or swimmingpool

Punti positivi: The location was great for the various "Chicago" things we wanted to do.

Punti positivi: Good Location, Nice bar, big room

Punti positivi: Friendly and helpful staff. Great hotel for girls weekend getaway. Spacious room with coomfortable beds.

Punti positivi: The Hard Rock shop is a must for any city I visit.

Punti positivi: Ottimo albergo dal design particolare e con perfetta posizione per la visita della città

Punti positivi: posizione fantastica

Punti positivi: Hotel di design, camera grandissima con vista sulla citta, posizione ottima. Un po' rumoroso (data la posizione centralissima), ma il rapporto qualita'-prezzo e' eccezionale.

Punti positivi: la posizione e l'originalità. Ottimo il roo-service.

Punti negativi: All'atto della prenotazione, avvenuta mcon mesi di anticipo, ho richiesto un piano alto e non fumatori; all'arrivo go trovato un piano basso e la camera fumatori...il giorno dopo, con un po' d'insistenza, ho ottenuto quello che volevo.

Punti positivi: Stanza pulita e silenziosa. Poca disponibilità in una occasione da parte del concierge

Punti positivi: la posizione centrale, il design Rock, la disponibilità del personale.

Punti negativi:

Punti positivi: i liked the music in the lobby. The staff was very friendly. Rooms were very clean. This hotel is great I would definitely recommend it.

Punti negativi:

Punti positivi: L'attenzione al dettaglio era spettacolare, sono andati ben al di là del servizio

Punti positivi: Ottima posizione e personale gentile

Punti negativi: Bar, la posizione e il personale

Punti positivi: Il bar e il ristorante sul tetto erano eccellenti, con vedute imperdibili. Camera spaziosa con doccia fantastica, macchina per il caffè espresso e letto molto comodo.

Punti negativi: La camera si affacciava su Michigan Ave ed era molto rumorosa (sirene, ecc.) Una macchina per i rumori bianchi sarebbe stata utile.

Punti positivi: Era pulito, in ottima posizione, con personale gentile e professionale. Ci piace venire qui per fare una pausa. Ho trovato una tariffa abbastanza buona considerata la posizione.

Punti positivi: La posizione e la vita notturna

Punti positivi: Il mio hotel preferito in città.

Punti positivi: Formazione in servizio clienti eccezionale, camere fantastiche, posizione super

Punti negativi: Il personale era incredibilmente inefficiente in più di un'occasione

Punti positivi: La città è stupefacente e potere far ritorno in un bel posto per riposarsi fa una grande differenza per un viaggio piacevole e meraviglioso. Il personale era incredibilmente gentile e il servizio clienti in questo posto è al di sopra delle aspettative.

Punti positivi: Tutto era perfetto. Fantastiche vedute del fiume. Aperto solo un mese.

Punti positivi: A beuatiful hotel, with a rooftop bar that has to be seen to be believed, with the best view in Chicago. Gorgeous cocktails. The room was exquisite and the staff were excellent, very professional. Beautiful toiletries, and spotlessly clean. Fantastic convenient location.

Punti positivi: Very pleasant,clean and great location!

Punti positivi: Location. Staff was friendly, elevator system is efficient. Beds comfortable.

Punti negativi: Housekeeping, weak. Left dirty coffee cups for re-use - stacked on top of the clean cup like it's the normal thing to do. Didn't replace coffee pods, had to request more pods from the desk multiple times. Left dirty glasses in the room after cleaning. What else was not cleaned or replaced that I didn't check? Towels? Rooftop bar was unusable it was so packed all the time.

Punti positivi: Great stay! Wish we would have made it to the rooftop though.

Punti negativi: Loved everything!

Punti positivi: Location amazing, Staff wonderful!!! Rooftop bar amazing.

Punti positivi: Perfect hotel !special Ken at the front desk

Punti positivi: Location

Punti negativi: Be careful the hotel is focused on the rooftop bar for non guests massive lines for the lifts and rowdy people We booked the hotel because the roof bar looked good but we did not go there as it was like a nightclub I would not stay at this hotel again They should focus on the hotel guests

Punti positivi: Super comfortable bed!!!! Robes in the room as well as winds fridge and close to everything we needed!

Punti positivi: Best location

Punti negativi: About valet

Punti positivi: Breakfast was great, staff, valet, the view.... I just couldn't have asked for more for this trip. The location was amazing for walking to local attractions, but the hotel itself was an attraction. Beautiful inside and out with an amazing rooftop.

Punti negativi: honestly everything was great. A longer trip might have allowed me to find something, but I don't think I can think of a thing.

Punti positivi: Hotel was amazing!!! GREAT location.

Punti positivi: It’s a pretty hotel, great location

Punti negativi: The staff was not the friendliest, except for Donnie at the front desk. He was super friendly and helpful.

Punti positivi: Di alto livello; ottima posizione, personale e cibo. Una scelta di classe.

Punti positivi: L'arredamento e ristorante

Punti positivi: Ci è piaciuto molto lo stile, il comfort e il servizio eccezionale.

Punti positivi: Un altro ottimo albergo Sofitel. La struttura, il cibo, ecc., tutto di prim'ordine. E il personale non avrebbe potuto essere più gentile...

Punti positivi: Ottima posizione, ottimo rapporto qualità/prezzo.

Punti negativi: Il personale ha bisogno di smettere fallutin così alta. Sì, è il Sofitel, ma comunque funziona per me.

Punti positivi: Avrei preferito uno sconto sul parcheggio visto che soggiornavo all'hotel.

Punti positivi: Ottimo posto. Ubicato in una posizione comoda. Soddisfatti nel complesso con l'albergo.

Punti negativi: Stanze troppo piccole

Punti positivi: L'atmosfera francese.

Punti negativi: Un po' caro.

Punti positivi: Hotel splendido

Punti negativi: Il letto era troppo morbido

Punti positivi: La camera era ben arredata e molto funzionale

Punti positivi: Da un soggiorno precedente (che non era di loro Standard normali) ci hanno osservato nel computer E ci hanno dato una camera di categoria superiore. Senza dubbio un'enfasi Il servizio!

Punti negativi: Niente

Punti positivi: Beautiful, comfortable and clean rooms and a very clean hotel my son and I loved it .

Punti negativi: Nothing everything was amazing.

Punti positivi: Location. Very welcoming feel and beautiful.

Punti positivi: Posizione, arredamento, letto comodissimo, doccia ampia e comoda, tutto molto bello compresa la vista.

Punti negativi: Niente di cui lamentarsi

Punti positivi: breakfast was very good. hotel was very beautful.

Punti negativi: nothing

Punti positivi: Good room / view / excellent location close to restaurants / grocery / shopping

Punti positivi: The concierge team did great on a surprise treat for my husbands birthday.

Punti negativi: The concierge team decided to call about my breakfast order during a scheduled in-room massage they had arrange for me. They should have known not to disturb in that moment. Also they forgot one item when they delivered.

Punti positivi: Super comfy bed

Punti negativi: Nothing

Punti positivi: Clean room, workout room, location

Punti negativi: Staff (checkin) +/- Slow car Valet - text didn’t work to get car, and expensive ($72.00/day)

Punti positivi: Clean and quiet

Punti positivi: Very comfortable bed

Punti positivi: location and the mattress.

Punti negativi: We had a mechanical noise in the room all night ....

Punti negativi: 3 rooms reserved that I paid for on arrival and upon departure they also charged my daughter again. One room was not ready until 5 pm. They brought the wrong luggage to our room. Not up to usual standards I have come to expect from this establishment.

Punti positivi: Atmosfera divertente, interessanti elementi di architettura e design fantastico. Mi sono piaciute molte le stanze da pranzo di Cindy e Cherry.

Punti negativi: Corridoi come labirinti. Nessun servizio la sera (asciugamani puliti, cambio).

Punti positivi: Hotel molto unico, con spazi e arredi comuni fresche. Il personale è cordiale e disponibile. dall'altra parte della strada dalla scultura della nuvola al parco di millennio. Lo consiglio vivamente!

Punti positivi: Letti molto confortevoli. La posizione era perfetta.

Punti negativi: L'illuminazione in bagno non è adatto a tutti. Altezza della vasca potrebbe essere un problema per i bambini e gli adulti brevi.

Punti positivi: Gli spazi comuni, atmosfera, l'arredamento, la radio in camera.

Punti negativi: L'incapacità di fare un carico normale di un servizio lavanderia, sia da me o da la sterlina -- mi hanno offerto un servizio lavanderia con le tariffe come $5 per ogni paio di biancheria era una vera seccatura/incredibilmente caro. Le camere sono abbastanza piccole e più faccia una vecchia fabbrica-tipo edificio, ma che è un grosso problema.

Punti positivi: Mi è piaciuta molto la posizione, il personale e il letto

Punti negativi: Ho odiato non avere una vasca, ma solo una doccia. La vista dalla camera era una struttura di metallo e un muro di cemento. La camera era molto piccola.

Punti positivi: Everything was great, the small details in everything, the games/bar room was so much fun, Cindy's rooftop with the best view for afternoon/evening drinks. Comfortable beds, the neighborhood is perfect with restaurants/parks all in walking distance.

Punti negativi: They charged me $3 for a water from the minibar that I didn't drink!

Punti positivi: Great staff! Awesome amenities!

Punti negativi: Would’ve liked to stay longer!

Punti positivi: The hotel is in a fabulous location! The restaurants, The Cherry Circle Room and Cindy’s are a delight! The rooms are well appointed, sound proof and the beds wonderfully comfy! The staff are courteous, enthusiastic and helpful!

Punti positivi: Facility is beautiful and unique. Amenities are wonderful and the staff are amazing.

Punti positivi: Amazing location. The historic nature of the property and its beautiful refurbishment make it unique not only to Chicago but anywhere in the world. It must be seen - even for a drink downstairs or on the roof.

Punti negativi: The floor layouts make you feel like you are in a different era (not in a good way) and some of the choices in the rooms are a little too on-theme that make it feel tired. The hotel is a better place to grab a drink and/or dinner then spend the night.

Punti positivi: Good design, clean, great staff

Punti negativi: Mattress was too soft for people with back pain; in fitness center we would like to have hand weights less than 5 kg (1-2 kg); hot water was not enough persistent.

Punti positivi: Location, atmosphere

Punti positivi: Beautiful building with a rich history, close to everything and perfect site for a wedding! Everything from the rehearsal dinner to the wedding and reception were held right on site.

Punti negativi: My check-in experience was a little rough, But I spoke to customer service and they quickly addressed my concerns!

Punti positivi: Everyone was very friendly and paid attention to details. No matter how big or small. That's what sets you apart from other hotels. I'll always remember that and recommended the Chicago athletic. We had a great time and a lovely view.

Punti negativi: Nothing.

Punti positivi: All food in Cherry was wonderful.

Punti positivi: Loved the theme and the facilities. I have stayed a a lot of hotels and I made more use of the facilities here than at any hotel I have stayed at.

Punti negativi: The only thing I did not like was the water pressure for the shower. It was to low and slow to come up to heat.

Punti positivi: Camera pulita e confortevole, personale gentile. Ottima posizione

Punti negativi: Mentre il bar/lounge era bello, mancava una palestra e una piscina.

Punti positivi: Non siamo rimasti a lungo, ma siamo stati trasferiti in una bellissima suite. Ottimi servizi, arredamento, ecc. Il personale era molto cordiale e accogliente. Sicuramente un'ottima scelta!

Punti positivi: La posizione era buona.

Punti negativi: Hotel noioso, camere e servizi medi di stile per l'hotel di fascia di prezzo

Punti positivi: L'atmosfera era molto, molto carina, hotel molto bello. È stato un soggiorno meraviglioso e lo consiglio vivamente.

Punti positivi: Era un po' caotico ma si concluderà.

Punti negativi: Non tutte le camere dispongono di una scrivania per computer

Punti positivi: Parlare con il gruppo "Bennie quando siete lì. Egli ti impostare downtown.

Punti positivi: In ottima posizione, personale disponibile e camere pulite.

Punti positivi: I letti sono comodi, la camera molto nuova e pulita, la colazione fantastica.

Punti positivi: Mi piaceva che era vicino a tutto quello che volevamo!

Punti negativi: Il wifi era lento! Non avevano macchine per il ghiaccio nei corridoi, quindi abbiamo dovuto chiamare ogni volta per la reception di portarcene alcuni . Entrando in albergo c'era un odore pulito ma puzzolente, era strano! Abbiamo richiesto una stanza con una bella vista ma abbiamo ottenuto il retro di un'altra vista degli edifici! La doccia aveva un po' di muffa!

Punti positivi: Camera confortevole, ben arredata.

Punti negativi: Macchina per il caffè Keurig non funzionava bene.

Punti positivi: La camera era spaziosa e confortevole. Tutto il personale dell'hotel era gentile e disponibile. Ottima posizione e sorprendentemente molto tranquillo! Ci tornerò sicuramente!

Punti positivi: L'unico modo per vedere Chicago. La posizione era ottima, anche se nessuna vista del centro cittadino. Le camere erano piene di spazio, lusso e storia. Non potevo chiedere di più. Ci ritornerei sicuramente.

Punti positivi: Was Gorgeous, great stay!

Punti negativi: The bathroom dirty Cleaning

Punti positivi: Location, Quoit, clean, conformable.

Punti negativi: Cost of parking.

Punti positivi: Enjoyed happy hour menu. Staff very nice. Good location for theatre.

Punti negativi: We were first given keys to a room that wasn’t made up and had maintenance work going on in the bathroom. Came back to lobby and were assigned a new room. No view at all, train noise, and bathroom sink that didn’t drain.

Punti positivi: The room was big and the bathroom was nice.

Punti negativi: Front desk staff very rude. The same employee wouldn't look up at me two different time I approached the front desk. Had to wait past check in time to get into our room.

Punti positivi: The room was great! Staff was very helpful. The doorman Enrique, was excellent, and always on top of whatever we needed, whether it was a cab, or opening the door for us.

Punti negativi: We never figured out how to get food, we didn't want room service, but we would've liked more Information on dining in the hotel, we never figured out where the dining room was, the bartender was very helpful however, in recommending a restaurant.

Punti positivi: Staff was exceptional. Friendly, professional and extremely helpful

Punti positivi: The location and it was pretty quiet.

Punti negativi: No

Punti positivi: The older black bellman is an incredible asset to your hotel his smile and handshake made my trip

Punti positivi: This hotel truly exceeded our expectations. Our first time in Chi-Town and the Silver Smith treated us with such care and great hospitality. They went above and beyond our expectations. The area had everything we needed! Shopping, eating and entertainment!!!!

Punti positivi: Just a block from millennium park. Lovely large room. Good quiet a/c. Good toiletries. Complimentary water. Never heard any train noise.

Punti negativi: Price

Punti positivi: When it was finally time for me to leave

Punti negativi: My car was broken into while it was in the hotel's valet. They fixed my window and said they'd also pay for the additional damages to be fixed. Now the hotel, valet and parking garage are saying they won't cover those costs since they aren't at fault.