Hotel: West Town, Chicago

Punti positivi: I paid for my sister and niece to stay there. But they said it was nice, quiet, good breakfast, clean

Punti positivi: Clean and comfortable. Nice room. Good breakfast included.

Punti negativi: This is a major disappointment. $241 p night for an apt that’s been barely renovated; virtually no amenities except the basics internet and coffee; no available food and drink after 10pm; Self- Checkin after 9pm. Not even located at the inn but a garden apt across the street. No where near close worth what is charged. Maybe worth $70-$90 due to location.

Punti positivi: The location is great, really cute clean spacious breakfast area.

Punti negativi: Very difficult to park in the super tight garage, especially when a very large car was parked in one of the two spots. Icy, dangerous walk and steps to the apartment unit. Apartment was a bit difficult to keep warm, could’ve been cleaner.

Punti positivi: The staff was friendly, the room was clean and cute.

Punti negativi: Poor acoustics in the Tuscan room - the train was omnipresent, and you could hear people above you at all hours. The room itself was fine but hearing everyone else and being disrupted by train noise was unpleasant.

Punti positivi: Clean and nice furnishings

Punti negativi: Basement apt was weird and not disclosed. Steps everywhere in unit.

Punti positivi: Very quaint, clean, and decorated nicely. Staff was friendly.

Punti negativi: I only had an overnight bag, but if you have luggage it may be difficult to lug it up two flights of narrow stairs.

Punti positivi: Room was beautiful and bed was very comfortable and it was in a convenient location for a visit with my partner’s daughter.

Punti positivi: Great location close to bars and restaurants. Near great shopping. Just off central train line. Very walkable.

Punti negativi: Slightly dated rooms.

Punti positivi: Good location (safe and a lot of good cafe and restaurants around). Location reminds me of "villages" in New York (no skype scrapers, two, three-floor buildings, a lot of spas, a lot of "new age" establishments: astrologists, etc). A clean room, good bed. Price was a bit less than in major hotels (I came for a huge conference when standard hotels were outrageously expensive), although the hotel is still not inexpensive.

Punti negativi: It reminds me of European hotels: old building, narrow stairs (no lift), no lobby, the staff is located at the adjacent store and serves both hotel and the store only for 8 hours. No 24 hours service. Room is not cleaned during the stay. Not easy to reach the staff over the phone even during working hours. Sporadic Internet service, although 95% of the time the Internet was ok. No TV in the room.

Punti positivi: Excellent location. Lots of pubs and restaurants nearby. The rooms are on the 3rd floor, ao lots of stairs, no elevator. Be prepared. Well worth the climb, though, room was spacious and clean.

Punti positivi: The room was good....could have done with a deep clean of the shower. The staff in the downstairs shop were helpful. They were closing for the evening and they helped

Punti negativi: I could not find anything that might be a front door or reception desk. The booking.com web site gives the address as ?? 45 division st. That door was closed at 18:30 approx. Door ?? 43 is also marked Ruby Rooms but a dirty staircase leads to a locked door. There is no indication that the nice ladies in the shop are the reception desk !!! They were just closing when I asked them if they could help. They rebooted their computer and checked me in. They said I was already checked in....a bit odd. And they weren't sure if my room had already somebody in They gave me a key and asked me to return if there was a problem or ring them. However they don't answer either their main number or their out if hours number two minutes later. I went back down two long stairs and assured them all was well. Had they been gone home I would have been sleeping on the street I suspect. Their web site needs to make it clear that it's a self service bed and no breakfast !!!! I will write to them separately to advise.