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Punti positivi: Crew

Punti negativi: American airlines connections were terrible

Punti negativi: I missed my international connection because flight was three hours late.

Punti positivi: We finally got there.

Punti negativi: Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane.

Punti positivi: Nothing really

Punti negativi: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Punti positivi: The plane was new and very comfortable

Punti negativi: Free snack

Punti positivi: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Punti negativi: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Punti positivi: The crew was bilingual and very friendly.

Punti negativi: The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding

Punti negativi: The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa.

Punti positivi: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.

Punti negativi: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)

Punti positivi: Even though the plan was full, the boarding process was quick.

Punti negativi: Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile.

Punti positivi: Velocità delle varie fasi.

Punti positivi: ok , abbastanza comodo

Punti negativi: spazi

Punti positivi: They have Economy class seats on the business class. Uncomfortable.

Punti positivi: Nothing

Punti negativi: Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!

Punti positivi: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Punti negativi: I expected more from airlines lake Austrian.

Punti positivi: Amazing leg room, free snack and drink, free wi-fi.

Punti positivi: The A330 was comfortable and the crew was efficient and cheerful.

Punti negativi: Delta is the best experience we've had of late.

Punti positivi: The flight was safe and efficient.

Punti negativi: The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about.

Punti negativi: Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized

Punti positivi: Food was great. Movie selection was good.

Punti negativi: When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways.

Punti negativi: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.

Punti positivi: I lost the flight????

Punti positivi: Comfortable seats with nice pillow and blanket

Punti negativi: Boarding was awkward and slow.

Punti positivi: Nothing

Punti negativi: They don’t even give glass of water in business class. Terrible attention.

Punti positivi: Nothing

Punti negativi: The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room.

Punti positivi: Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us.

Punti negativi: There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available.

Punti positivi: Seat was comfortable as I had the exit row

Punti negativi: Flight was late by an hour taking off from DXB.

Punti positivi: Crew was particularly lively and friendly. The chocolates were awesome

Punti negativi: No entertainment throughout

Punti positivi: The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful.

Punti negativi: The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes.

Punti positivi: Il volo è stato annullato

Punti negativi: Tutto

Punti positivi: The crew was really great and helpful

Punti negativi: Only thing that could have been better was ginger ale.

Punti positivi: Efficient and on time.

Punti negativi: All fine.

Punti positivi: The flight attendants were friendly, attentive and efficient.

Punti negativi: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Punti positivi: Crew and flight where amazing. Thank you

Punti negativi: Room temperature control should be better.

Punti positivi: Not much was good

Punti negativi: Horrible check in experience. Obviously not a company used to valuing hospitality.

Punti positivi: The crew were very friendly and professional

Punti negativi: Nothing

Punti positivi: only non stop flight from Milan to San Francisco

Punti negativi: N/A

Punti positivi: Very friendly and professional crew. Punctual flight. Easy online check in.

Punti negativi: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.

Punti positivi: Very nice crew!

Punti negativi: Was almost three hour late...

Punti positivi: My flight was canceled

Punti positivi: Perfect

Punti positivi: Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us.

Punti positivi: Crew was great, seat comfortable, food was fine.

Punti negativi: Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess.

Punti positivi: Crew was great, seating comfortable.

Punti positivi: Mmmm

Punti negativi: Superrrrrrrrrrrrrrrrr

Punti positivi: Ok

Punti negativi: Flight was late

Punti positivi: -

Punti negativi: Entertainment didn’t work, big delay broken seat

Punti positivi: The crew at HYD airport is good people.

Punti negativi: This flight was cancelled

Punti negativi: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Punti positivi: I have to say the food and beverage were very good.

Punti negativi: Boarding could be improved, but there were not problems.

Punti negativi: Food had no taste. The quality needs to be much better

Punti negativi: The plane felt like it was going to fall apart and my baggage was never put on the plane.

Punti positivi: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight

Punti positivi: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Punti negativi: This was my worst experience on any Lufthansa flights. Worst ever!

Punti positivi: Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight

Punti positivi: Fabulous service

Punti negativi: Not a thing

Punti negativi: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.