Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti positivi: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Punti negativi: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Punti negativi: "Gate change confusion unnecessary"
Punti positivi: "Evrrything"
Punti positivi: "Crew & food was amazing"
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "Good leg room, comfortable"
Punti negativi: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Punti positivi: "Food was excellent (Emirates rep helped choose Asian veg per my need description)"
Punti negativi: "Not applicable"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "I like the food, history, and the people contributing to make this country so beautiful."
Punti negativi: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Punti positivi: "Comfortable seats. Fast boarding and unboarding."
Punti negativi: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Punti positivi: "Easy check in and comfortable flight. The crew are very helpful."
Punti negativi: "Boarding"
Punti negativi: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti negativi: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti negativi: "The attendant at the counter gave us 2 very bad seats together but did not indicate no tray table . was no problem because on the plane we switched."
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Punti negativi: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Punti positivi: "Everything, great staff! Great service.go Emirates !"
Punti negativi: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
Punti positivi: "Loved the service. My flight was from NYC to Milan."
Punti negativi: "There was not one thing."
Punti positivi: "Great service, good meal and outstanding entertainment channels"
Punti negativi: "No critical comments to be offered"
Punti positivi: "The flight itself was fine"
Punti negativi: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Punti positivi: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Punti negativi: "Inflight entertainment is a little stale. More recent movies would be great."
Punti positivi: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Punti negativi: "Boarding was too Long with to much security measures"
Punti positivi: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Punti negativi: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
Punti positivi: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Punti negativi: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."
Punti positivi: "Movie selection was good."
Punti negativi: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Punti positivi: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Punti negativi: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Punti positivi: "Great airplanes. Crew is is helpful and kind."
Punti positivi: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Punti positivi: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
Punti negativi: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
Punti positivi: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Punti negativi: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Punti positivi: "My only regret was waiting this long to try Emirates from Milan to JFK They are superior in every way possible. Service food entertainment seat comfort and room And they are price competitive No wonder American Airlines has given up on Europe and become an airline for Miami and South American they are not even in the game. Never ever ever would I fly on AA even if the ticket was 20 bucks Fly emeriates they are the best"
Punti positivi: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Punti negativi: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Punti negativi: "We arrived around 39 minutes early and the whole process was very smooth"
Punti negativi: "The flight attendants were fantastic!"
Punti negativi: "Seats could have been more comfortable. No space. Food made me sick."
Punti negativi: "Seats are too small"
Punti positivi: "The crew was very attentive and had great personality. They anticipated any needs we had."
Punti negativi: "It was great fir a short flight. And they got me there early."
Punti positivi: "Comfortable (only) because lots of empty seats."
Punti positivi: "Safe and fast journey."
Punti negativi: "Vegan Options for snacks"
Punti negativi: "Late flight. Unacceptable"
Punti positivi: "The A330 was comfortable and the crew was efficient and cheerful."
Punti negativi: "Delta is the best experience we've had of late."
Punti negativi: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Punti positivi: "Helpful crew. Arrived early."
Punti negativi: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Punti positivi: "Plane was clean & modern"
Punti negativi: "More leg room"
Punti positivi: "Crew were great, on time, helpful, friendly."
Punti positivi: "Nice suites though they feel a little cramped. Good for privacy"
Punti negativi: "lounge in PEK was under renovation, temp lounge was not very nice"
Punti negativi: "Seats are so small. Flight was delayed."
Punti positivi: "The crew was amazing, the seats were medium on the comfort range."
Punti negativi: "More comfortable seats and more leg room!"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Nice employees and service"
Punti negativi: "Seat room"
Punti negativi: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Good flight overall"
Punti negativi: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "The crew at the airport was very courteous and helpful."
Punti negativi: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Punti negativi: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Punti negativi: "Too cramped. No leg room"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Punti negativi: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Punti positivi: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Punti negativi: "Nothing to add"
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "Dutch sub titels on fims would be good"
Punti positivi: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Punti negativi: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Nothing"
Punti negativi: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Punti positivi: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Punti negativi: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Punti positivi: "flight was canceled"
Punti positivi: "The flight was practically empty!"
Punti negativi: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Punti positivi: "Arrived early"
Punti negativi: "Seat comfort. Interior is a little dated now."
Punti negativi: "Both Delta planes were too warm. My fingers were sweating, which is a first."
Punti positivi: "Couldn’t find a thing."
Punti negativi: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Punti negativi: "Layover"
Punti positivi: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Punti negativi: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Punti negativi: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Punti negativi: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Punti negativi: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Ottimo aereomobile e personale cordiale.
There were no choices for the food. Only a vegetarian meal. The flight crew were very friendly and helpful but the food choices need to be improved.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Never happened,missed flight"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "No I was very uncomfortable"
Punti negativi: "Not have canceled my flight!!"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Seat had spacious leg room entertainment was very good"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Smooth flight. Fairly good meals. Friendly crew."
Punti positivi: "Service in cabin"
Punti negativi: "Na"
Punti negativi: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti negativi: "A snoring passenger in a seat ahead of me. Tight seat."
Punti positivi: "Staff was very pleasant , polite, and accommodating"
Punti negativi: "No complaints except for the how long is the flight, but it’s a part of a journey"
Punti positivi: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Punti negativi: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Punti positivi: "Staff is great"
Punti negativi: "Food is not good."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Punti positivi: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Punti positivi: "Flight was on time and flight crew was very good."
Punti negativi: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Punti negativi: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Punti positivi: "Wi-Fi and in flight entertainment"
Punti negativi: "I'm 6'3" cramped in economy"
Punti positivi: "Great service. Comfortable business class seats."
Punti positivi: "Crew and service was very good,"
Punti negativi: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Punti negativi: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Punti positivi: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Punti negativi: "There was a snarky attendant, but not all of them were that way."
Punti negativi: "Lack of drinking water fountains at the FRA airport"
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Delayed flight, it is noticeable airplanes noticeable aged
L'atterraggio è stato un po' brusco
Punti positivi: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Punti negativi: "No suggestions."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Information sharing by pilots and crew. Economy class leg room is good."
Punti negativi: "All good up to the level"
Punti positivi: "Yes"
Punti negativi: "Everything was good"
Punti positivi: "Crew was great and helpful despite oversight in my special meal."
Punti negativi: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Punti negativi: "Not being 1 hour late"
Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Punti negativi: "Troppo ritardo"
Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Punti negativi: "Pay attention to passengers."
Punti positivi: "Like the overall KLM experience"
Punti negativi: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Punti positivi: "KLM staff is great"
Punti negativi: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Punti positivi: "On time and friendly crew"
Punti negativi: "Boarding needs improvement"
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Punti negativi: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Punti positivi: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Punti negativi: "Nothing"
Punti negativi: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Punti positivi: "Flight crew very nice"
Punti negativi: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Punti negativi: "Very slow service at checkin, was not even available when I arrived at the airport"
Punti positivi: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Punti negativi: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Punti positivi: "kLM staff was great."
Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Punti positivi: "The boarding was easy and you didn't have to wait inline for that long"
Punti negativi: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Punti positivi: "Fast boarding"
Punti negativi: "The entertainment system wasn’t working for the whole 10 hour flight."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Good service onboard, good food. On time."
Punti positivi: "Sandwich was incredibly tasty (although not much filling)"
Punti negativi: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Punti positivi: "Flight crew was fine. Food was good."
Punti negativi: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Punti negativi: "Amesterdam airport employee was really rude"
Punti negativi: "They stole my money"
Punti positivi: "Helpful and smiling cabin crew."
Punti negativi: "At some point the luggage was lost. here."
Punti positivi: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Punti positivi: "Short-hop flight, fit for purpose."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Punti negativi: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Punti positivi: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Please provide water. Please be friendly with small kids. 3 years old baby was sleeping and I was yelled at to put her up and not let her sleep on my lap during landing and take off.
The original flight was cancelled and were unable to connect to the SAS flight. There is NO SAS customer service on the weekends. Unbelievable. Now we are getting the run around on receiving a refund.
LOST ALL OUR 4 CHECKED SUIT CASES
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti negativi: "The plane was small. It was a quick flight though."
Punti negativi: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Punti positivi: "Crew was business only."
Punti negativi: "More engaged crew. The"
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Cool crew"
Punti negativi: "More leg space on economy section"
Punti positivi: "Nice interiors, relatively new airplanes, and very professional staff"
Punti negativi: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti positivi: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Punti negativi: "Legroom."
Punti negativi: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Punti positivi: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Punti positivi: "Pleasant and safe flught"
Punti positivi: "Fair leg space, kind stewards."
Punti negativi: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Punti positivi: "Smooth flight, boarding was seamless."
Punti negativi: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Punti positivi: "Great flight. Wonderful staff. No turbulence!"
Punti positivi: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Punti negativi: "There was no snack served."
Punti positivi: "The entire experience was great. Smooth flight, good food and friendly crew."
Punti positivi: "The airline staff were so positive and friendly. Really made the long trip easier."
Punti negativi: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Punti positivi: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Punti negativi: "I didn't like that they tried to sell stuff on the plane."
Punti positivi: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Punti negativi: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."
Punti positivi: "nothing."
Punti negativi: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Punti positivi: "The flight crew was courteous and professional. The seats were comfortable."
Punti negativi: "The flight came in a little late. However, the plane was nice."
Punti positivi: "Good legroom good food in early"
Punti negativi: "Waiting area at gate to small not jalf as much seating as needed"
Punti positivi: "Boarding should be done like this on all airlines"
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "Good flight attendants and a plus for the early arrival."
Punti negativi: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Punti positivi: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Punti negativi: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Punti positivi: "Comfortable seats, nice selection of movies. The best price at that time."
Punti negativi: "Crew attitude was not pleasant: no smile, no "you're welcome", as they were robots. Food was terrible."
Punti positivi: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Punti negativi: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Punti positivi: "The flight attendants were good at checking on the needs of the passengers"
Punti positivi: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Punti negativi: "Food was just okay, some beverages had to paid like in low cost flights"
Punti positivi: "The overall experience was good. The fights in there selves were cool."
Punti negativi: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."
Punti negativi: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."
Punti positivi: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Punti negativi: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."
Punti positivi: "Flight was short."
Punti positivi: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Punti negativi: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Punti positivi: "The entertainment system is great, and it was much more comfortable with no one in the center seat."
Punti negativi: "Charging for using the WiFi and making passengers pay for soft drinks? Really? Talk about being nickel and dimed. Pathetic."
Punti positivi: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Punti negativi: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Punti positivi: "There was sufficient entertainment and food"
Punti negativi: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Punti negativi: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."
Punti negativi: "The food options need improvements. The portion and items are not tasty or plentiful."
Punti positivi: "Fantastic crew"
Punti negativi: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"
Punti negativi: "Crew service is very poor"