Trova voli economici per Colorado

"La miglior compagnia aerea"

"La miglior compagnia aerea Sempre una garanzia"

Punti positivi: "excellent crew, helped me through my nerves about flying"
Punti negativi: "would have loved to sit upstairs in the bar area."

Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."

Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."

Punti positivi: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Punti negativi: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."

Punti negativi: "Niente"

Punti positivi: "Evrrything"

Punti positivi: "Crew & food was amazing"

Punti positivi: "Crew was very good and helped whenever it was needed"

Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."

Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"

Punti positivi: "Tutto perfetto: cordialità, cena, confort"

Punti negativi: "Istruzioni al personale di terra e della luonge"

Punti positivi: "Crew was great"
Punti negativi: "Not enough room for baggage"

Punti positivi: "Food was excellent (Emirates rep helped choose Asian veg per my need description)"
Punti negativi: "Not applicable"

Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"

Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"

Punti positivi: "Easy check in and comfortable flight. The crew are very helpful."
Punti negativi: "Boarding"

Punti negativi: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."

Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."

Punti positivi: "Delayed by 3 hours!!"

Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"

Punti negativi: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."

Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"

Punti negativi: "The attendant at the counter gave us 2 very bad seats together but did not indicate no tray table . was no problem because on the plane we switched."

Punti negativi: "personale mediocre"

Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"

Punti positivi: "Loved the service. My flight was from NYC to Milan."
Punti negativi: "There was not one thing."

Punti positivi: "Everything!"
Punti negativi: "Nothing"

Punti positivi: "On time, entertainment good crew"
Punti negativi: "Food was bland"

Punti positivi: "The movie selections, and really nice lighting on board."

Punti positivi: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Punti negativi: "Boarding was too Long with to much security measures"

Punti positivi: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Punti negativi: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."

Punti positivi: "customer service of crew was good."
Punti negativi: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."

Punti positivi: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."

Punti positivi: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Punti negativi: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."

Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."

Punti positivi: "Movie selection was good."
Punti negativi: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."

Punti positivi: "Attentitive staff, leg room, food, entertainment - all great"
Punti negativi: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."

Punti positivi: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Punti negativi: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."

Punti positivi: "Great airplanes. Crew is is helpful and kind."

Punti positivi: "Easy boarding, great service"
Punti negativi: "I couldn't pick my own seat"

Punti positivi: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Punti negativi: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"

Punti positivi: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."

Punti positivi: "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
Punti negativi: "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."

Punti positivi: "Very good airline with professional stafff and much better comfort than most other airlines"
Punti negativi: "The food was pretty bad. I didn't even eat on the return flight."

"We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident."

Punti positivi: "The accommodation to the military service members!"
Punti negativi: "Air fresheners should be used on the airplane."

Punti negativi: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."

Punti negativi: "The main economy seats were far too narrow."

Punti positivi: "I always have a consistently good experience on Delta. Everything was great."

Punti negativi: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."

Punti positivi: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Punti negativi: "No US carrier seems able to master smooth boarding without standing waits."

Punti negativi: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"

Punti negativi: "1.5 hour delay...no reason given!"

Punti negativi: "Flight was delayed and completely packed so our family could not get seats together"

Punti positivi: "The crew was so nice and funny!"
Punti negativi: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."

Punti positivi: "Love the fact that the head rests move to support your head better."

Punti positivi: "The seat was great, I wish all seats on the plane were that comfortable"
Punti negativi: "Nothing, everyone was great"

Punti positivi: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Punti negativi: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."

Punti positivi: "The crew was great and super nice!"
Punti negativi: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."

Punti positivi: "Boarding was easy."
Punti negativi: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."

Punti positivi: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"

Punti negativi: "Better screens for in-flight movies. More legroom or upgrade options."

Punti positivi: "Entertainment"
Punti negativi: "Boarding at JFK.Always messy"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Good entertainment selection and great crew"
Punti negativi: "Seats are more uncomfortable relative to other airlines"

Punti negativi: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."

Punti positivi: "Early and middle seat was open!"
Punti negativi: "Coffee tasted like fish. :("

Punti positivi: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Punti negativi: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."

Punti positivi: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Punti negativi: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."

Punti positivi: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Punti negativi: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."

Punti positivi: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Punti negativi: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."

Punti positivi: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Punti negativi: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."

Punti negativi: "Very little leg room."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Love the built in tv’s with free entertainment."
Punti negativi: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."

Punti positivi: "The seats had plenty of leg room and the crew was was very kind."
Punti negativi: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "Excellent piloting and cabin crew."

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "It got me home, eventually."
Punti negativi: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"

Punti negativi: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."

Punti positivi: "App is good and convenient to use."
Punti negativi: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."

Punti negativi: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."

Punti positivi: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Punti negativi: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."

Punti positivi: "Crew was all very nice"
Punti negativi: "Flying is always uncomfortable"

Punti negativi: "Ottimo"

Punti positivi: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Punti negativi: "Nothing disappointed, butt i didn't have any good besides pretzels."

Punti negativi: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"

Punti negativi: "Excellent service excellent pilot"

"Flight was very good. Seats are comfortable and food and entertainment were very good. Crew is attentive and responsive."

Punti positivi: "Wide airplanes, good crew members."
Punti negativi: "Food is OK, but now Turkish airlines is missing vine they served in the past."

Punti positivi: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Punti negativi: "You should take this issue very seriously"

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Turkish Air’s boarding is very good and their food and entertainment is good"
Punti negativi: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."

Punti positivi: "I had a nice exit row seat and the plane had a good selection of entertainment."
Punti negativi: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "That I arrived at my destination alive."
Punti negativi: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."

Punti positivi: "Pretty comfy flight"
Punti negativi: "The screens didn't work to watch movie or to see the flight time and distance"

Punti positivi: "Service and food"
Punti negativi: "None"

Punti positivi: "The meals and in flight entertainment."
Punti negativi: "I needed more leg room. I felt squeezed"

Punti positivi: "Great service!"

Punti positivi: "Everything good"
Punti negativi: "All good"

Punti positivi: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti negativi: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."

Punti positivi: "The staff was friendly and an onboard meal was provided."
Punti negativi: "We checked in online the day before with seats together and the morning getting our boarding pass they changed the plane and 1 of our seats was changed to across the plane. Luckily the lady was able to get a pair seats sitting us together."

Punti negativi: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"

Punti positivi: "Convenient take off time. Arrived earlier for better connection."
Punti negativi: "Nothing"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Punti negativi: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."

Punti positivi: "Very good legroom"

Punti negativi: "My luggage did not arrive in Lagos when I did and it took 6 days to get to me and I had to arrange everything myself and pay for a private courier and the 180.000 naira in the luggage was stolen."

Punti positivi: "1.The in flight entertainment options such as movies, TV programs and music, offered in flight were very good. Many recent movies and TV programs 2. For long international flights, the airline still provides disposable slippers, toothbrush, and eye cover for every passenger 3. Crew members on board were friendly and service oriented"
Punti negativi: "1. Poor support for passengers with international transfers. We took Turkish airline to fly from Rome to San Francisco with an overnight stopover in Istanbul. The airline promised overnight stay and transportation. When we got into Istanbul airport after 11:00pm as scheduled, there was no support from the airline. Different airline staff provided different answers. Very confusing. The on-site transfer desk support was unfriendly and not helpful. 2. Tight seat configurations for international flights. For our 13-hour flights, the seats were not comfortable."

Punti positivi: "The food, the flight attendants were friendly."
Punti negativi: "No complaints"

Punti positivi: "Food and pleasant service."

Punti positivi: "Food"
Punti negativi: "Nothing"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti negativi: "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"

Punti negativi: "بغينا نموت"

Punti positivi: "Good smooth flight, decent food, good movie selection."

Punti positivi: "Food , sercive"
Punti negativi: "Nothing"

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Food, service, toiletries, entertainment"
Punti negativi: "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."

Punti negativi: "less seat space"

Punti positivi: "Promptness Courteous staff Personalized entertainment"

Punti negativi: "Na"

Punti positivi: "The service was good, the food was good. No complaints"

Punti negativi: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"

Punti positivi: "Crew did a great job. They gave us everything that we need to be comfortable on a 12 hr flight. Food was good and service was impeccable."
Punti negativi: "The lady behind me! Not the airlines fault!"

Punti positivi: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"

Punti positivi: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Punti negativi: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."

Punti positivi: "Everything"

Punti positivi: "Flight timing and the crew were excellent"
Punti negativi: "None"

Punti positivi: "great food"

Punti positivi: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Punti negativi: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."

"Germán efficiency with boarding; not superfriendly, but appropriate; they were also mask Nazis with wearing you mask even if it had fallen below your nose while sleeping"

"I'm not really sure what the difference is between Economy and Premium Economy on these long-haul flights, especially when the plan isn't very full and people in Economy can lie down across an entire row. The seats in Premium Economy are a bit bigger, but you can't recline or lie down and I'm pretty sure we get the same food options as regular economy. You get a little goodie bag that you don't really need. Also, there is really no point upgrading to business class on the short flights with Lufthansa. The seat size is the same as the rest of the plane. So, you're paying $50 or so for a pretty small snack/meal and a curtain between you."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti negativi: "Flight was delayed 40 minutes and arrived 2 hours later."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Not even a bump ...seriously an amazing plane and pilot!"
Punti negativi: "The afternoon snack was disgusting ....(not just my exclusive opinion)"

Punti positivi: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Punti negativi: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Food was good"
Punti negativi: "Late to board, had to wait on arrival for gate while cabin was getting uncomfortably hot"

Punti negativi: "Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "It didn't crash."
Punti negativi: "Food no screaming babies . Comfy seats and armrests,"

Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Awful layover in Frankfurt. The airport alone is the size of a small city with checkpoints everywhere. Was simply exhausting flying through Frankfurt."

Punti negativi: "Better selection of movies"

Punti positivi: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Punti negativi: "Had to wait in tarmac forever from Frankfurt to Florence"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Lufthansa take great care of their passengers, always"
Punti negativi: "Poor gliding in and rough landing"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Outstanding service from the flight crew. The food was even good. The flight crew comes around constantly with drinks, food, and just extras and we were seated in economy. Plus, they acted like they were so happy to be able to serve us. What a great trip. Love Lufthansa!"

Punti negativi: "Voli in ritardo"

Punti positivi: "Very friendly and accommodating"
Punti negativi: "NA"

Punti positivi: "Very nice flight, the food was super delicious and the crew very professional"
Punti negativi: "N/A"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism."

Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Punti negativi: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."

Punti negativi: "Troppo freddo"

Punti negativi: "I propose to keep on board the plane some bright and interesting toys for calming the children who, for almost the entire 10-hour flight, cry and do not give rest to all the passengers. I understand that parents should have worried about this. But if the parents can not do anything with their child, the new toys could help calm the child, and not turn a long flight into torture for other passengers and crew."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Punti negativi: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"

Punti positivi: "Service. Smooth flight."
Punti negativi: "Food"

Punti positivi: "Good Service , and overall friendly crew"
Punti negativi: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Great crew and service."
Punti negativi: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "So rude crew"

Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Overall a nice and good flight"
Punti negativi: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Comfort"
Punti negativi: "Wifi on klm"

Punti positivi: "Nothing"
Punti negativi: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Punti positivi: "Decent price for economy comfort seat, 4A."
Punti negativi: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "Professional crew. Good simple check in."
Punti negativi: "Nothing."

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti positivi: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Punti negativi: "Not being to help on the ground in Copenhagen with delta issues"

Punti negativi: "The plane is so old..,"

Punti positivi: "very nice crew"
Punti negativi: "my baggage was lost"

Punti positivi: "Pleasant flight"
Punti negativi: "We were delayed & missed our connection"

Punti negativi: "Late departure. Rush to connect."

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "Everything was smooth and effortless."
Punti negativi: "Can’t think of anything."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "It was all fine"
Punti negativi: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Punti positivi: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Punti negativi: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."

Punti positivi: "Quick flight"

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "Nice people and good service"
Punti negativi: "Not much"

Punti positivi: "Nice crew pilot food and beverage"
Punti negativi: "No wifi"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "kLM staff was great."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Punti negativi: "Flight departing late."

Punti positivi: "Friendly staff, good service and on time departure/arrival."

Punti negativi: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Punti positivi: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Punti positivi: "Easy Boarding"

Punti positivi: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Punti negativi: "Not much to comment on here."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Eveything is well arranged"
Punti negativi: "Nothing"

Punti positivi: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Punti negativi: "Nothing! It was all great!"