|Rotta principale||Zurigo a Berlino Brandenburg|
Punti positivi: Not much
Punti negativi: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.
Punti positivi: Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight.
Punti negativi: Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming.
Punti positivi: The crew was super friendly and attentive. Best in flight service I have received in a long time.
Punti negativi: The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack.
Punti negativi: Very well executed.
Punti positivi: Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli
Punti positivi: Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie
Punti negativi: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”
Punti positivi: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
Punti positivi: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Punti negativi: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional
Punti negativi: Our stewardess was not the friendliest!
Punti positivi: Yes
Punti negativi: 0
Punti negativi: There was no food ...
Punti positivi: it was ok.
Punti negativi: Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late.
Punti negativi: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic
Punti positivi: Everything was comfortable.
Punti negativi: I can't think of anything.
Punti positivi: Not one thing about my experience.
Punti negativi: The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!
Punti positivi: N/A
Punti negativi: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.
Punti positivi: flight itself
Punti negativi: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!
Punti positivi: Friendly crew
Punti negativi: Not piling up people like sardines in a can.
Punti positivi: Nice crew and prompt service
Punti negativi: Crammed, narrow seats
Punti positivi: Great crew & good complimentary food
Punti negativi: More seat pitch
Punti positivi: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate
Punti negativi: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice
Punti negativi: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.
Punti positivi: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time
Punti negativi: The business class seat felt a bit claustrophobic when in lie flat mode
Punti negativi: Staff was very friendly, courteous and helpful.
Punti positivi: All was Good, no special negatives.
Punti negativi: Not worth my time to comment.
Punti positivi: Excelente atención, bebidas y comida durante toco el viaje
Punti negativi: Todo bien
Punti negativi: Too much nonsense with carry on and check in language.
I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat.
Punti positivi: 10/10 would recommend..
Punti positivi: Crew was very attentive, and boarding and off-boarding was relatively easy
Punti negativi: The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated.
Punti positivi: Crew was very helpful
Punti negativi: More entertainment
Punti positivi: Crew was friendly
Punti negativi: Food
Punti negativi: Nothing
Punti positivi: More or less on time
Punti negativi: Outdated aircraft. Flight took longer than usual.
Punti negativi: Swiss perfect as always, Barcelona ground worker disaster, as always....
Punti positivi: Crew was very attentive and courteous
Punti negativi: More fruits and non-starchy vegetables would make food more enjoyable
Punti positivi: Crew was very courteous and attentive
Punti negativi: More fruits and green (non-starchy) vegetables
Punti positivi: The crew was great
Punti positivi: The crew was very lazy and not professional
Punti negativi: Don't stop demanding from the crew
Punti positivi: Entertainment
Punti negativi: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!
Punti positivi: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.
Punti positivi: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.
Punti negativi: Swiss air returned my bagage damaged and there is no way to report it!
Punti positivi: Free food, relatively spacious
Punti negativi: more food!!! REEE!!!
Punti positivi: Crew
Punti positivi: Wasn't awake, can't say
Punti negativi: Probably it would be nice to have a bit bigger screen with general information about the flight and local time
Punti negativi: Better choice of movies and classical music
Punti negativi: Better choice of movies
Punti positivi: Nothing
Punti negativi: Time schedule Better customer services
Punti positivi: Everything was excellent on this flight.
Punti negativi: Maybe the food menu? But it wasn't bad.
Punti negativi: Nada, I slept through this leg and the staff let me be.
Punti positivi: Swiss is my new favorite airline.
Punti negativi: Nothing bad to report. Book Swiss!
Punti positivi: Friendly crew, smooth take off and landing and generous on things to eat and drink.
Punti negativi: None. Keep up the good work.
Punti negativi: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.
Punti positivi: Entertainment was great, excellent movie selections, and games.
Punti positivi: The crew was friendly and helpful.
Punti negativi: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.
Punti positivi: Great flight
Punti positivi: The crew and entertainment
Punti negativi: Nothing
Punti positivi: the crew were so nice
Punti negativi: not enough room between seats