Puntualità, professionalità e cortesia
Punti positivi: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Punti negativi: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Punti positivi: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Punti negativi: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Punti positivi: "Crew was great and economy seats have above average legroom."
Punti negativi: "Bathrooms could have been cleaned up a bit."
Punti positivi: "Service is the best"
Punti negativi: "Mileage is the worst"
Punti negativi: "The seat needs more support very uncomfortable"
Punti positivi: "Service, entertainment, and seats are all great."
Punti negativi: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Punti positivi: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Punti negativi: "More frequent stops for water or drinks or at least larger cups. ."
Punti positivi: "The food is great! The plane is clean. The crew is super nice."
Punti negativi: "The seats are uncomfortable, as with any seats in coach with other airlines."
Punti positivi: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Punti negativi: "As with other airlines, flying coach is uncomfortable."
Punti positivi: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Punti negativi: "Plane feels dated. A title tired."
Punti positivi: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Punti positivi: "Good food. Good communication."
Punti negativi: "More water."
Punti positivi: "The crew was amazing and accommodating as we had an infant."
Punti negativi: "Entertainment was subpar."
Punti positivi: "excellent service - good food"
Punti negativi: "aircraft a bit outdated"
Punti positivi: "Good service, 6 hour flight with 2 free meal!"
Punti positivi: "Service and food was good."
Punti positivi: "great service. my kids loved the special treatment!"
Punti positivi: "crew and movives"
Punti negativi: "food was so so."
Punti negativi: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Punti positivi: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Punti negativi: "Their food"
Punti negativi: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
Punti positivi: "The cabin crew are the most professional and beautiful in the airline business."
Punti negativi: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Punti positivi: "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
Punti negativi: "Wish Korean Air flew domestic US flights. We would only fly Korean!"
Punti positivi: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Punti negativi: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Punti positivi: "Flight attendants are pretty and nice."
Punti negativi: "Nothing"
Punti positivi: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Punti positivi: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Punti negativi: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Punti positivi: "Clean, new plane, with great entertainment systems and choices."
Punti negativi: "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
Punti positivi: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Punti negativi: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Punti positivi: "Great flight crew, speedy and efficient departure procedure"
Punti positivi: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Punti positivi: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Punti negativi: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Punti positivi: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Punti positivi: "Friendly staff"
Punti negativi: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Punti negativi: "Cibo da migliorare, pochi film e non recenti."
Punti positivi: "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
Punti negativi: "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
Punti positivi: "Excellent Service super"
Punti positivi: "Loved it!"
Punti positivi: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Punti negativi: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Punti positivi: "Safe flight"
Punti negativi: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Punti positivi: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Punti positivi: "I took me to my destination."
Punti negativi: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
Punti positivi: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Punti negativi: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
Punti positivi: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Punti negativi: "I had to wake up so person behind me could eat."
Punti negativi: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Punti positivi: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Punti negativi: "There wasn't anything that I didn't like."
Punti positivi: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Punti negativi: "n/a"
Punti positivi: "The crew was awesome. They went above and beyond."
Punti negativi: "Food and entertainment could better"
Punti negativi: "Cabin to hot"
Punti positivi: "There was lots of leg room. Crew was nice."
Punti negativi: "One of our seats had a broken recliner button."
Punti positivi: "Very friendly and caring"
Punti negativi: "i can not think of anything. Great crew Great experience"
Punti positivi: "Crew was amazing"
Punti negativi: "The boarding"
Punti positivi: "Perhaps the most courteous airline I’ve experienced."
Punti positivi: "Outstanding service as always - ANA rocks!"
Punti negativi: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Punti positivi: "Service, entertainment , drinks, everything! Very good!"
Punti negativi: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Punti positivi: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Punti negativi: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Punti positivi: "Pretty much everything"
Punti positivi: "Food was amazingly good!"
Punti negativi: "Movie selection was limited"
Punti positivi: "Staff were amazing."
Punti negativi: "Nothing great experience!"
Punti positivi: "Nice comfortable flight at convenient times. Great cabin crew and service."
Punti positivi: "Service, Cleanliness and Overall Quality"
Punti negativi: "Seats could be better"
Punti positivi: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Punti negativi: "Same repeating music"
Punti negativi: "Flight attendant didn't mention so well about drink service."
Punti positivi: "It was alright."
Punti negativi: "Prepare to wake up with neck pain."
Punti positivi: "Service and food were great."
Punti negativi: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Punti positivi: "The crew was always around if you needed anything."
Punti negativi: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Punti positivi: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Punti negativi: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Punti negativi: "Food was not good, seats not comfy"
Punti negativi: "The food was not as good as in my previous flights."
Punti positivi: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Punti negativi: "The entertainment choices for English speakers was a bit limited."
Punti positivi: "service from crew"
Punti negativi: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Punti positivi: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Punti negativi: "Width of the seat for me was bit tight when in a flat bed position."
Punti positivi: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Punti negativi: "Small seats, what do you expect from economy."
Punti positivi: "I feel like home"
Punti negativi: "The crew smail"
Punti positivi: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Punti negativi: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Punti positivi: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Punti negativi: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
Punti positivi: "Flight was very good - enjoyed meal and entertainment"
Punti negativi: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Punti positivi: "5 stars around"
Punti positivi: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Punti positivi: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Punti positivi: "Nice crew, clean lavatory"
Punti negativi: "Had a chance to select seats only for return flight Seats were too narrow"
Punti negativi: "limited movie selections"
Punti negativi: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Punti positivi: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Punti negativi: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Punti negativi: "Not enough English movies/tv shows"
Punti positivi: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Punti negativi: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Punti positivi: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Punti negativi: "Not much all good"
Punti positivi: "All"
Punti negativi: "Nil"
Punti positivi: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Punti positivi: "Great star wars vessel. Very attentive staffs and flight attendants."
Punti positivi: "Excellent service and flight experience!! Thank you."
Punti negativi: "NA"
Punti positivi: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Punti negativi: "Flight was delayed for four hours. Missed connecting flight."
Better option on food selection
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
Spacious seating was great! Food could have been better!
Punti positivi: "No distance between passengers (covid)"
Punti negativi: "Too much A/C, feel cold."
Punti positivi: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Punti positivi: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Punti positivi: "Most of the crew was really nice and the entertainment choice was great."
Punti negativi: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Punti positivi: "Every thing"
Punti negativi: "Service"
Punti positivi: "Service"
Punti positivi: "Super comfy seat and entertainment, plus staff super nice"
Punti negativi: "Too long on boarding"
Punti negativi: "just did not like the baggage policy for carry on"
Punti positivi: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Punti negativi: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Punti positivi: "Excellent seats..."
Punti positivi: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Punti negativi: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."
Punti negativi: "Snacks and drinks could be betteri"
Punti positivi: "Very nice"
Punti negativi: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Punti positivi: "Very comfortable flight with excellent service."
Punti positivi: "The food and the crew were excellent. Highly recommend the chicken massals"
Punti negativi: "The seats in economy class were a little too close for comfort"
Punti positivi: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Punti positivi: "Dreamliner"
Punti positivi: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Punti negativi: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Punti negativi: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Punti negativi: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Punti positivi: "Staff worked fast to feed and water everyone."
Punti positivi: "Every aspect of flight was wonderful, though I’m sure that fly"
Punti positivi: "It was actually on time."
Punti negativi: "both flights had 2 hours delay... also lugages cames with next flight."
Punti positivi: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Punti negativi: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti negativi: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Punti positivi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti negativi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti positivi: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Punti negativi: "I could not check myself online! so i could not select the best seat."
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Punti negativi: "Am satisfied with the services but free wifi was not there ;-)"
Punti positivi: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Punti negativi: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Punti negativi: "It was all good"
Punti positivi: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Punti negativi: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Punti positivi: "Airport staff."
Punti negativi: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Punti positivi: "Every things"
Punti positivi: "Great airline with spanking new plans and top of the line service"
Punti negativi: "Nothing!"
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti negativi: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Punti positivi: "Crew was great; plenty of space to stretch out"
I really dislike the tendency of delta to use small planes for major routes. It really isn’t comfortable to be crammed into a 737 for almost 6 hours. They have larger planes for routes like Lax —> HNL. They should use them.
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok.
Punti positivi: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Punti positivi: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Punti negativi: "The food selections not so great. The sandwich was hard. Could use more options."
Punti positivi: "Crew was great, flight in general was okay"
Punti negativi: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Punti negativi: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Punti positivi: "Entertainment"
Punti negativi: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Punti negativi: "Hopefully upgrade on monitors (touch screen was not working),"
Punti positivi: "Crew was nice the flight was smooth and comfortable seats."
Punti positivi: "crew found me an outlet for laptop"
Punti negativi: "nothing"
Punti negativi: "The pork dinner meal option was burnt … al the way through."
Punti positivi: "Nothing"
Punti negativi: "Nothing"
Punti positivi: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Punti negativi: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Punti positivi: "Boarded on time."
Punti negativi: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Delta is always fabulous! Their crew is so helpful!"
Punti positivi: "One of the flight attendants was nice."
Punti negativi: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Punti negativi: "Seats were a little tight."
Punti positivi: "Nothing"
Punti negativi: "Food was just a snack"
Punti positivi: "Crew and flight"
Punti negativi: "Price for food and number of bathroom available"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Upgrade to ComfortPlus. Movie."
Punti positivi: "Snacks & drinks & TV movies good"
Punti negativi: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Punti positivi: "I liked that the plane wasn’t full which was a surprise."
Punti negativi: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Punti negativi: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Punti positivi: "Speedy boarding and deplaning."
Punti negativi: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "In flight tracking"
Punti negativi: "Irregular serbice"
Punti positivi: "Attentive staff."
Punti negativi: "Nothing. Great flight."
Punti positivi: "The space"
Punti negativi: "No TVs"
Punti positivi: "Crew was nice"
Punti negativi: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "Being late"
Punti positivi: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "The gate agents were gruff, but helpful. Stewards were super friendly."
Punti negativi: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Punti positivi: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Punti negativi: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Punti positivi: "Refurbished plane. Lighting was good"
Punti negativi: "No TV screen"
Punti positivi: "Let on time and arrived 30 mins EARLY."
Punti negativi: "Had to pay for meal despite length if flight."
Punti positivi: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Punti negativi: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti negativi: "Even with "Comfort +" the seats are horrible."
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
It was awesome experience
Punti negativi: "A snack"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Flight was in time with no delays. Arrived in Germany early!"
Punti negativi: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Punti positivi: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Punti negativi: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Didn't make the flight"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration."
Punti negativi: "Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh."
Punti positivi: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Punti negativi: "Perfect in my book."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Punti negativi: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Flight crew was amazing, as well as the first meal....restaurant quality."
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti positivi: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Punti negativi: "Troppo freddo"
Punti negativi: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Punti positivi: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Punti negativi: "Bus from terminal to aircraft is not optimal."
Punti positivi: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Punti positivi: "Boarding process and email updates."
Punti negativi: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti negativi: "4 hours delay"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "The staff was good to me when I became ill on the flight with a migraine."
Punti negativi: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."