Trova voli economici per Oahu

Punti positivi: "Crew was very nice, toilets clean."
Punti negativi: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"

Punti positivi: "Great experience all together"

Punti positivi: "Crew was very friendly and the service was reasonably good."
Punti negativi: "Seats were not very comfortable."

Punti negativi: "Did not like emergency exit seat."

Punti positivi: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Punti positivi: "Very friendly and caring"
Punti negativi: "i can not think of anything. Great crew Great experience"

Punti positivi: "Outstanding service as always - ANA rocks!"
Punti negativi: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."

Punti positivi: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"

Punti positivi: "ANA did great on everything I could expect from a flight."

Punti positivi: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."

Punti positivi: "Great crew and comfort for economy class."
Punti negativi: "Food could be better"

Punti positivi: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Punti negativi: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."

Punti positivi: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Punti negativi: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."

Punti positivi: "Typical ANA quality. Bumpy flight but handled very well."
Punti negativi: "Nothing in particular."

Punti positivi: "Staff were amazing."
Punti negativi: "Nothing great experience!"

Punti negativi: "Salad and fruit came Frozen"

Punti negativi: "Flight attendant didn't mention so well about drink service."

Punti positivi: "Service and food were great."
Punti negativi: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."

Punti positivi: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Punti negativi: "No complain about the flight and the services."

Punti positivi: "Staff very friendlym Flight was on time."
Punti negativi: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."

Punti negativi: "late again and hot in the cabin. sat on the runway for a while again"

Punti positivi: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Punti negativi: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."

Punti positivi: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."

Punti positivi: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"

Punti positivi: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Punti negativi: "I'd like greater variety in food choices"

Punti positivi: "Was a smooth flight, good flight crew. Tasty food too"

Punti positivi: "the place. new. lots of space for the legs. air inside the plane was better than others."
Punti negativi: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."

Punti negativi: "Width of the seat for me was bit tight when in a flat bed position."

Punti positivi: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Punti negativi: "Cabin is bit old, seats don't recline enough, smells musty."

Punti positivi: "Comfort... enough room for relax"
Punti negativi: "none"

Punti positivi: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Punti negativi: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."

Punti positivi: "Everthything"
Punti negativi: "Nothing"

Punti positivi: "Service"
Punti negativi: "Ordered Fruit Meal. It did not have a variety."

Punti positivi: "Flight on time."
Punti negativi: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."

Punti positivi: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Punti negativi: "Seat felt so narrow. Limited selection of movies."

Punti positivi: "Flight was very good - enjoyed meal and entertainment"
Punti negativi: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"

Punti positivi: "5 stars around"

Punti positivi: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."

Punti negativi: "Could not fall asleep as the chair would not recline enough"

Punti negativi: "limited movie selections"

Punti positivi: "Nice new plane"
Punti negativi: "Delayed boarding"

Punti positivi: "Was able to request a gluten-free meal for the flight"
Punti negativi: "Nothing"

Punti positivi: "The middle seats were seperated, so I had my own arm rests"

Punti positivi: "I liked the friendly staff, the movie selection was also great!"
Punti negativi: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"

Punti positivi: "Not overcrowded"
Punti negativi: "Short flight, needed to purchase food"

Punti positivi: "Flight crew were amazing! Very hospitable and attentive."
Punti negativi: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."

Punti positivi: "Great comfort."
Punti negativi: "Limited entertainment compared to other airlines."

Punti positivi: "Very comfortable and nice lighting. Not too bright"
Punti negativi: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."

Punti positivi: "The crew of ANA is specacular."
Punti negativi: "These are slightly better than economy seats."

Punti positivi: "The crew was awesome and extremely attentive! Thank you so much!"
Punti negativi: "I thought everything went very smoothly!"

Punti negativi: "Everything was perfect excellent service by the crew."

Punti negativi: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."

Punti positivi: "Charming crew"

Punti negativi: "They lost my luggage"

Punti positivi: "lots of legroom. courteous staff. bathroom is clean"
Punti negativi: "everything is excellent"

Punti negativi: "On time departure"

Punti positivi: "Food choices were great, Crew were friendly, fast and efficient, Toilets were kept clean, organized and stocked the whole time."
Punti negativi: "More choices for movies, and i wish subtitles in English would be made available even when watching the movie in English."

Punti positivi: "Great services. Seat was good."
Punti negativi: "The queue to board could be better."

Punti positivi: "Already commented in the Hanoi to Seoul part. Sorry."

Punti positivi: "Crew is great and professional"

Punti positivi: "I slept like a baby the whole way!"
Punti negativi: "I don't care for the food. It upsets my stomache."

Punti positivi: "Plane was on time and crew was courteous"
Punti negativi: "Crew didn't come through the cabin enough to offer water and drinks."

Punti positivi: "The flight got attendants were polite."
Punti negativi: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."

Punti positivi: "Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well."
Punti negativi: "Quite a tight squeeze, but bearable."

Punti positivi: "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"

Punti positivi: "Great entertainment system for every seats unlike the other 777 I took a few days ago. This one also had plug-ins available. As always, cabin attendants were excellent."
Punti negativi: "Food quality was not as good as my earlier Asiana flight from Honolulu to Seoul."

Punti negativi: "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."

Punti positivi: "Typical airline"
Punti negativi: "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"

Punti negativi: "Delayed and stuck inside of air plane for 3 hrs."

Punti negativi: "Changing schedules 4 times! And changing flights on the day of departure.. totally different airlines from asiana to eva.. very last minute notification"

Punti positivi: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."

Punti positivi: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"

Punti positivi: "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
Punti negativi: "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."

Punti positivi: "The crew was great ."

Punti positivi: "Service, food and legroom, cleanliness"
Punti negativi: "Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients.."

Punti positivi: "The flight attendants were all helpful and nice, which is rare."
Punti negativi: "Of course flying economy for a long haul is pretty dismal. One the way back the bathrooms did not have running water. ewww! they let a bottle of water for people to use; no thank you!"

Punti positivi: "Great transfer lounge in Inc he on airport"

Punti positivi: "Staff as usual Asiana provided superb service."
Punti negativi: "other passengers being obnoxious and rude"

Punti positivi: "Nothing"

Punti positivi: "No entertainment at bulk head"

Punti positivi: "Nothing"
Punti negativi: "All"

Punti positivi: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."

Punti positivi: "Great meals and service."

Punti positivi: "Everything"
Punti negativi: "No charger outlet"

Punti positivi: "Food and staff"
Punti negativi: "tv screen too small... need upgrade or newer type plane..."

Punti positivi: "The food was again good and the service was excellent. The entertainment was also good"
Punti negativi: "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."

Punti positivi: "My flight: hanoi --->Incheon----> Chicago (Asiana) Chicgao---> GSP Origination flight in Hanoi to Incheon, agent failed to indicate that I had a final connecting flight from Chicago to GSP, SC. Flight from Incheon to Chicago departed nearly an hour after scheduled departure. --- resulted in me missing my next flight. Scrambled to reschedule my next earliest flight out of chicago. --- I advise Asiana ground agent about my situation and agent couldnt do anything for me! No hotel? Or apologize? Was very upset. It was a 14 hour flight and past 10 pm, I was tired. Asiana could have booked a hotel night but they chose not to. Lack of accountability and service! United at least rebooked me for their next morning flight. Charged extra for my carryon"
Punti negativi: "Boarding seemed to have taken longer than usual. Plane departed nearly an hour from scheduled time."

Punti positivi: "Crew was kind and attentive"
Punti negativi: "Long ques to board and food choices were not well informed and extremely limited if you don't eat pork"

Punti negativi: "The food is always our problem, bec we r not used to eating Korean food, and by the time they ask us what food we can get? They run out every time they get to us , who , like us who are in the back seats- all is left is Korean food and we have no choice! Please make more food varieties, thank you"

Punti positivi: "Great flight attendants"
Punti negativi: "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."

Punti positivi: "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
Punti negativi: "N/a"

Punti positivi: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Punti negativi: "The lack of entertainment options on my second flight compared to my first one."

Punti positivi: "Crew was super. 2 wonderful hot meals."

Punti positivi: "Everything was great. Asiana is a Top-2 Airline in Korea no debate"

Punti negativi: "Both takeoff and landing were delayed by an hour or so, I had to rearrange pickup and pay for late check in and barely made it to my business meeting. The entertainment units are outdated. Screen was so small , I couldn't read the movie titles. Selections were limited."

Punti positivi: "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
Punti negativi: "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."

Punti positivi: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."

Punti positivi: "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."

Punti positivi: "Excellent service at check in and at flight."

Punti positivi: "The food and entertainment were great."
Punti negativi: "The flight could have been on time."

Punti positivi: "The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual."
Punti negativi: "Serve some pretzels at least."

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "It was comfortable..the food was plentiful, but the chicken wraps were like eating cardboard...ice cream a delight."
Punti negativi: "The chicken wraps were almost unedible..."

Punti negativi: "Movie options were extremely limited"

Punti positivi: "Nothing"
Punti negativi: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."

Punti positivi: "Affordable and timely."
Punti negativi: "Hard seats, no room for carry-on luggage, and not even a free cracker."

Punti negativi: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."

Punti positivi: "Impeccable service and comfortable flight with no delays!!!!"

Punti positivi: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Punti negativi: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."

Punti positivi: "airline hostess were friendly and positive"
Punti negativi: "food - seats tight"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "The movie collection is pretty decent. The food is decent and they provided snacks, etc as well. The stars is nice and I saw them helping out the parents who flied with small toddlers."
Punti negativi: "There was 40 mins delayed because there is Toronto flight canceled and they tried to reroute those people to our flight. But a lot of these people have connection flights and we have to run through the long connections platform to get to the other side as well as go through the customs because it's the point of entry back from Rome."

Punti positivi: "I got an aisle seat"
Punti negativi: "Unable to use washroom as both units on our aisle were disabled. When crossing the walkway to get to the washroom on the other side, one customer sitting on that row said we cannot pass. She even stretched out her leg to touch the wall in front in order to block passages. She must also be upset as a result of the disabled washrooms. Food was really sub standard. Breakfast was a so called chicken sandwich that looks like a cherry pie from McDonald. I got water spilled over me when water was poured for my neighbor customer. My jacket, pants and even right sock were all wet Crew did not apologize even when I asked for napkins to help dry my clothes. Very unprofessional. He should have used a tray to hold the cup when he"

Punti positivi: "Boarding was quick. Crew were good."
Punti negativi: "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."

Punti positivi: "I liked the organized boarding process."
Punti negativi: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."

Punti positivi: "Airbus 787"

Punti negativi: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."

Punti negativi: "Customer Service was horrible"

Punti positivi: "Flight attendants friendly and helpful."
Punti negativi: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."

Punti negativi: "tight seats, charge for food"

Punti positivi: "Nothing"
Punti negativi: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."

Punti positivi: "Leg room was good"
Punti negativi: "Video screen"

Punti positivi: "The ice cream and the one woman in customer service that actually seemed to care."
Punti negativi: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."

Punti positivi: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Punti negativi: "The food."

Punti positivi: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Punti negativi: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."

Punti negativi: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."

Punti positivi: "The food was good, very attentive staff, OK legroom (coach), and the cabin was kept cool, with pillow and blanket"
Punti negativi: "Bathroom was a mess, boarding was a zoo, however, in all fairness, this was due to the construction at the airport, not necessarily Air Canada"

Punti positivi: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."

Punti positivi: "Flights were on time and all flight staff very nice and courteous. Planes were clean."
Punti negativi: "On rerun fights had delays leaving. The flight from Toronto to Columbus did not have a bathroom to use Had used trash in the seat pockets on all flights. On the flight from Toronto was sitting by emergency exit door and flight attendant said to read the instructions located I seat pocket but there were none ."

Punti negativi: "4 hour delay without proper warning, not announced until I reached the airport ( I did check before)"

Punti positivi: "Food is okay. No delay on time flight I enjoyed it"
Punti negativi: "So far nothing flight attendants are very nice"

Punti positivi: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Punti negativi: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"

Punti positivi: "I appreciated the varied entertainment options available for such a long flight."
Punti negativi: "The cabin was absolutely freezing! Everyone in the area I was seated was complaining, wearing coats and blankets and still very uncomfortable. The crew was surly and not at all helpful. The flight was very, very late, which caused me to miss my connecting flight in Toronto. If that were an isolated incident, I would be able to look past it, but every leg of the trip I took was late. The boarding process in Rome was so completely unorganized, it was like being in a giant herd pressed against one another and nobody could move to allow the boarding to proceed as called. It was complete chaos from the earliest part of the trip to the very end."

Punti positivi: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Punti negativi: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"

Punti positivi: "Like? Not really."
Punti negativi: "I asked a flight attendant for help to put my hand luggage over head, but she advised me me next time to bring lighter bag and walked away!!! Nice! The bag was 4,5 kg! A gentleman from next seat kindly helped me without asking."

Punti positivi: "The on board service was fine."
Punti negativi: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"

Punti positivi: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Punti negativi: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."

Punti positivi: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."

Punti negativi: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."

Punti positivi: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Punti negativi: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"

Punti positivi: "People at check-in were lovely. Crew was overall great. One crew member was snippy about the window shade being open. same one was sarcastic about delivering wine to us."
Punti negativi: "Waiting area at Rome were mediocre and boarding via a bus cumbersome."

Punti positivi: "New plane, nothing was run down, the seats and tvs were in good repair."
Punti negativi: "The board in and baggage drop of in Rome were a bit hectic and disorganized"

Punti positivi: "Staff are wonderful."
Punti negativi: "Not comfortable compared to other airlines."

Punti positivi: "wonderful airplane fantastic crew endless options for entertainment"
Punti negativi: "wonderful airplane fantastic crew endless options for entertainment"

Punti negativi: "Air Canada is not really an airline, I suspect they are trying to go bankrupt or some wire stuff because there is no way they are trying to be a real airline with what they offer, worst airline in the world."

Punti positivi: "Safe landing"
Punti negativi: "Service. French crew from Montreal. Rude at best. They were bothered to do anything. Awful service. Movies only via iPad with Air Canada app. Old movies. No free wine with dinner on international flight. Both luggage damaged and they do not cover it."

Punti positivi: "Good food. Easy flight"

Punti positivi: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."

"Great price and on time, don’t let the bad behavior customer return, restricted them for life."

Punti positivi: "Overall flight was satisfactory experience."
Punti negativi: "Movie selection for entertainment"

Punti negativi: "Service was surprisingly lacking for first class. No refreshments offered prior to takeoff. Dinner was mediocre, what you would get in economy. Beverage served was a glass of wine and small bottle of water and that was it for the entire flight. On an earlier flight in economy, there were two times we were served refreshments. No one bothered to collect my empty water bottle the entire flight. And this is first class ??"

Punti positivi: "Everything about the 787. Very comfortable and pleasant"
Punti negativi: "Again, United is not enforcing its own COVID restrictions. That’s gotta stop"

Punti negativi: "Stewardess was mean when I asked for a mask"

Punti positivi: "I really love Hawaii it was beautiful."
Punti negativi: "It was perfect"

Punti negativi: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."

Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"

Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."

Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"

Punti positivi: "The crew was outstanding and landing was smooth Very welcoming"
Punti negativi: "I wish they would give us more snacks But overall it wa fantastic"

Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"

Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"

Punti negativi: "Plane was delayed for 5 hrs"

Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"

Punti positivi: "Seats and entertainment"
Punti negativi: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"

Punti positivi: "Staff were efficient, polite and very professional. The flight was 20 min early at arrival. The plane was clean and comfortable. The entertainment very good."

Punti negativi: "The food was horrible for the price. We had 4 crying babies surrounding us. It was a full plain so we were told to check our carry ons but upon getting inside the plane there was still space in the overheads."

Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."

Punti positivi: "The new Polaris business cabin is awesome"

Punti positivi: "The new Polaris business cabin on 777-200 is awesome"

Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"

Punti positivi: "I like the food and the movies you could watch on your phone. The United app."
Punti negativi: "Don't have a negative feedback."

Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."

Punti negativi: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."

Punti positivi: "Really great service! Smooth flight!"

Punti positivi: "Flight was on time and efficient"
Punti negativi: "Flight attendants always behave as if they barely have enough patience for you with your silly needs and requests. They border on being rude. This is not just this flight- but a signature of United. Maybe it is time to stop staffing international flights based on seniority, and let someone with more passion for customers come in, or swap staff with Singapore airlines."

Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"

Punti positivi: "Flight to Italy fine"
Punti negativi: "Flight was a Lufthansa flight operated by United, sold by webjet...there is not a United counter in Malpensa. Train was delayed, we arrived an hour b4 Flight, would not let us board. United is offering FREE re ticketing but webjet is extorting 480.00 additional on top of the 641.00 ticket...6 calls to webjet..several hours of frustration. I have used kayak for years...I will research reviews on all future purchases thru this web sites associates. Kakak...webjet is creepy company...check their references...yuk!"

Punti positivi: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Punti negativi: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."

Punti positivi: "the flight was okay"
Punti negativi: "Long story short due to weather I was told my flight left when in fact it did not and there were three opportunities for UAL to see that and put me on the flight and the failed. Cost me six hours of wasted time."

Punti positivi: "We had arrived a little ahead of schedule"
Punti negativi: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."

Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"

Punti positivi: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Punti negativi: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"

Punti positivi: "All the crews are very friendly,service was great!"

Punti positivi: "came early..."
Punti negativi: "We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??"

Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."

Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."

Punti negativi: "volo in ritardissimo e cibo a pagamento"

Punti positivi: "Getting off the plane"
Punti negativi: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."

Punti positivi: "The crew was super friendly and nice!"
Punti negativi: "Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port."

Punti positivi: "Terrible!!"
Punti negativi: "Everything was terrible, no sympathy from United at Newark, not even an I'm sorry from them."

Punti positivi: "Smooth flight and on time."
Punti negativi: "Original seating for my spouse and I was 20 rows apart, then wanted to charge me $244 to be seated together. Crew ran out of food when they got to us in the 50th row on an 8 hour flight. Some crew members attitude were not very friendly."

Punti positivi: "The crew members were great"
Punti negativi: "VERRRRRYYYY OUTDATED"

Punti negativi: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"

Punti negativi: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."

Punti positivi: "Boarding was quick and efficient."
Punti negativi: "It seemed that there was a lack of preparedness before taking off from each stop."

Punti positivi: "The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room."
Punti negativi: "I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space."

Punti positivi: "Non-stop flight. We had an early arrival!"

Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."

"Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible."

Punti positivi: "The crew was nice. Service was excellent."
Punti negativi: "The upholstery can be improved."

Punti negativi: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."

Punti negativi: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."

Punti positivi: "Airrbus A350 confort"
Punti negativi: "Crew professionalism and food to be improved"

Punti positivi: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Punti negativi: "Better selection of videos"

Punti positivi: "Your crew were great."

Punti positivi: "Crew was very nice, very helpful"
Punti negativi: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"

Punti negativi: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"

Punti positivi: "The flight was bigger. So didn't feel so cramped up"
Punti negativi: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Punti positivi: "Very comfortable airline with enough leg room.The crew were very professional and nice."

Punti positivi: "Will never fly this airline again"
Punti negativi: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"

Punti negativi: "The entire flight was great!"

Punti positivi: "I had an extra seat in my row which was nice."
Punti negativi: "No flight overnight is ever very comfortable. It’s difficult to sleep."

Punti negativi: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."

Punti positivi: "delayed departure due to weather , very limited information from the crew towards the passengers."

Punti positivi: "Amazingly smooth flight and landing."

Punti negativi: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."

Punti positivi: "Seats are delapidated and food is ok!"
Punti negativi: "Crew were very good"

Punti positivi: "Airplane"
Punti negativi: "Waiting for customer service"

Punti negativi: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"

Punti positivi: "nothing was exceptional"
Punti negativi: "luggage did not arrive."

Punti negativi: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"

Punti positivi: "Loved having traditional ethiopian food"
Punti negativi: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"

Punti positivi: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Punti negativi: "Everything."

Punti positivi: "We were told by United that Ethiopian Airlines does not allow more than 2 checked bags per customer, but that is absolutely not the case. We ended up driving to LA and found that Ethiopian accepts as many bags as we will pay for."
Punti negativi: "Everything."

Punti positivi: "The flight crew was pleasant and helpful"
Punti negativi: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."

Punti positivi: "Entertainment"
Punti negativi: "Food"

Punti positivi: "food and beer were fine"
Punti negativi: "4 flights ,4 delays. poor customer service . every thing is very slow ."

Punti negativi: "Airport in ADS was very basic. Was hard to find a descent toilet"

Punti positivi: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Punti negativi: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"

Punti negativi: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."

Punti negativi: "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."

Punti positivi: "I do like the cheerfulness of the flight crew. They are very attentive."
Punti negativi: "The water is doled out in small cups. Not enough!"

Punti positivi: "The comforts offered in business class was most standard. In other words quite good. The food was middling. Also, 12 plus hours on a plane requires a larger selection of films. Finally, add wi fi."
Punti negativi: "See above."

Punti positivi: "The flight was ok, left late but didn't impact our arrival time."
Punti negativi: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."

Punti negativi: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"

Punti positivi: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Punti negativi: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"

Punti negativi: "Same as above"

Punti positivi: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Punti negativi: "Nothing."

Punti negativi: "non funzionava l'aria condizionata si moriva di caldo"

Punti negativi: "Aereoporto estremamente caotico"

Punti positivi: "Service & Staff"
Punti negativi: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."

Punti positivi: "Not much. Will not fly them again."
Punti negativi: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"

Punti positivi: "Nothing"
Punti negativi: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."

Punti positivi: "1. Nice flight 2. flight attendants good customer service skills"
Punti negativi: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."

Punti positivi: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Punti negativi: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."

Punti positivi: "Entertainment options were good and they fed you several times"
Punti negativi: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"

Punti positivi: "The service during the flight was perfect"
Punti negativi: "N/A"

Punti negativi: "security boarding in adis abeba"