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Punti positivi: Service and drinks

Punti positivi: The crew was ok. They seemed really hectic between Heathrow to Rome.

Punti negativi: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Punti positivi: We got to London on time

Punti negativi: Is an old plane with a old hard product needs to be retired or retrofitted

Punti positivi: Entertainment system was decent.

Punti negativi: Crew was pretty unfriendly abs the food was very poor.

Punti negativi: The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options.

Punti positivi: Everything was generally great I don’t have any complaints.

Punti negativi: Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac.

Punti positivi: That flight was not ultimately cancelled after 4 hour delay

Punti negativi: Upon arriving after 4 hour delay, for crying out loud have someone there to immediately for deboarding !!!

Punti positivi: Highly efficient crew.

Punti positivi: Planes were on time and connections made.

Punti negativi: One bag delayed as not put on flight and food could be better.

Punti positivi: Excellent crew, good food & movie selection.

Punti positivi: Staff were professional and polite.

Punti negativi: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Punti negativi: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Punti positivi: yes

Punti positivi: Crew was friendly

Punti negativi: Service was slow and sparse

Punti negativi: Nothing !! Thanks for everything

Punti negativi: Seats are too close together, very uncomfortable for long international flight

Punti negativi: Gate agent did an excellent job getting everybody on the plane in Atlanta

Punti positivi: Thanks for the monitors.

Punti negativi: The crew seems tired.

Punti positivi: It was a safe journey good rest and a very smooth operation

Punti negativi: More vegan options

Punti negativi: More food more room - but hey that’s what we always want

Punti positivi: I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!

Punti negativi: Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again.

Punti negativi: Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding.

Punti negativi: Air Canada needs to update it's entertainment systems. On flights to and from my destination both the audio jack and screen were broken. Also, the flight did not receive any salads, leaving this vegan with slim pickings. Get it together, Air Canada!

Punti negativi: Online check in was not accessible.

Punti positivi: In hour 20 of delays and being held in a room with no access to water

Punti negativi: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Punti positivi: good food

Punti negativi: the entertainment system is outdated

Punti negativi: Three hour delay!

Punti positivi: Service and drinks

Punti positivi: Staff were professional and polite.

Punti negativi: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Punti positivi: The crew and the timing were ok

Punti negativi: The seats were uncomfortable

Punti positivi: Loved the smooth ride.

Punti negativi: Bathroom was pretty nasty

Punti negativi: Boarding was crazy. Could not everyone in the gate area.

Punti positivi: The crew was ok. They seemed really hectic between Heathrow to Rome.

Punti negativi: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Punti positivi: We got to London on time

Punti negativi: Is an old plane with a old hard product needs to be retired or retrofitted

Punti positivi: In hour 20 of delays and being held in a room with no access to water

Punti negativi: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Punti negativi: Understand sometimes out of airlines control but reduce delays

Punti positivi: good food

Punti negativi: the entertainment system is outdated

Punti negativi: Nothing

Punti negativi: I badly needed more leg room.

Punti negativi: You could have not cancelled my flight after rebooking a connection

Punti positivi: The crew was great and seating an entertainment options were wonderful.

Punti negativi: Food. Other airlines in Asia have a far better selection of meals.

Punti positivi: Crew were brilliant and I felt well looked-after.

Punti negativi: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.

Punti negativi: With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after.

Punti positivi: Flights were on time. Good food portion for longer flights. Good pilots and cabin crew.

Punti negativi: I badly needed more leg room.

Punti negativi: You could have not cancelled my flight after rebooking a connection

Punti positivi: The crew was ok. They seemed really hectic between Heathrow to Rome.

Punti negativi: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Punti negativi: Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5

Punti positivi: Friendly staff, easy check in. Professional and courteous on board.

Punti negativi: Food could be better of course and the price could be better,

Punti positivi: Everyone on the crew was very friendly, even for a short flight.

Punti positivi: The crew was great and seating an entertainment options were wonderful.

Punti negativi: Food. Other airlines in Asia have a far better selection of meals.

Punti positivi: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Punti negativi: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Punti positivi: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!

Punti negativi: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.

Punti positivi: Free Wifi

Punti negativi: Free Wifi all over the flight

Punti negativi: I badly needed more leg room.

Punti negativi: With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after.