Trova voli low cost per Washington

Punti positivi: crew members are polite and clear in instructions

Punti negativi: the check-in time is very long, need to open more counters

Punti positivi: Friendly staff and smooth boarding process.

Punti negativi: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.

Punti positivi: Crew was great

Punti negativi: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!

Punti positivi: I got back to London ahead of schedule, which was nice

Punti negativi: The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?

Punti negativi: at least offered free water.

Punti negativi: Newer movies

Punti positivi: On time. Arrive early. Smooth flight and landing.

Punti negativi: More meal options. Only chicken for dinner. I’m vegetarian.

Punti negativi: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Punti negativi: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Punti positivi: KLM STAFF WERE VERY PROFESSIONAL

Punti negativi: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Punti positivi: Almost everything, especially the crew.

Punti negativi: Don’t feel like anything should be better to be honest

Punti positivi: Nice crew, good food.

Punti negativi: Both bathroom were not working in business class area.

Punti positivi: Everything operated according to schedule.

Punti negativi: Both female flight attendants were very rude and pushy, the male was the only pleasant person. Also the in flight entertainment didn’t work half the time.

Punti positivi: Crew was amazing, we were well-fed and service was great!

Punti negativi: Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes

Punti positivi: Flight diverted. Poor communication

Punti negativi: Realistically explain options of what may happen due to weather issues

Punti positivi: Crew memebers

Punti negativi: Nothing

Punti negativi: Advertised October Pink products but did not have them for breast cancer support

Punti positivi: Seats are comfortable on Business Class. Service is good

Punti negativi: Constant delays specially from CDG! Poor cabin service specially on this flight.

Punti positivi: Nothing

Punti negativi: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Punti positivi: Group boarding

Punti negativi: Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats

Punti positivi: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.

Punti negativi: Seats were a a bit cramped. The flight crew seemed overworked.

Punti negativi: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle

Punti positivi: Good seats, friendly staff, quick boarding.

Punti negativi: free snacks

Punti positivi: Great airline

Punti positivi: Flight arrived on time

Punti negativi: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Punti positivi: The crews were pretty great!

Punti negativi: The regulating of the temperature.

Punti positivi: Crew good and seat OK but not exceptional for business class

Punti negativi: Food was average - main course could have been better. Range of movies ok but not great

Punti positivi: Swedish lady good, Spanish lady not as much.

Punti negativi: Spanish lady.

Punti positivi: Boarding process was smooth.

Punti negativi: Cramped seats, at least it was a short flight.

Punti negativi: my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons.

Punti positivi: Row of seats to myself. Free coffee.

Punti negativi: Coffee refill.

Punti positivi: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval

Punti negativi: People could have helped

Punti positivi: Quick flight and boarding

Punti positivi: Everything ran on time.

Punti positivi: Customer care was super supportive

Punti negativi: Inflight sandwiches

Punti positivi: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Punti negativi: Flight was delayed, had to run to my next connection flight.

Punti positivi: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Punti negativi: Not being to help on the ground in Copenhagen with delta issues

Punti positivi: Excellent crew, good food & movie selection.

Punti negativi: Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.

Punti positivi: The was knowledgeable, but customer acumen sucks.

Punti negativi: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.

Punti positivi: comfortable plane

Punti negativi: small pastry with coffee

Punti positivi: Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable.

Punti negativi: I can’t think of anything to improve on.

Punti positivi: Pleasant crew. Appropriate and efficiently served snack.

Punti negativi: Boarding and disembarkation were slow.

Punti negativi: All of the less than good, obvious!

Punti negativi: When its rain we shouldn’t walk to the air plain

Punti positivi: Great airline

Punti positivi: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.

Punti negativi: Seats were a a bit cramped. The flight crew seemed overworked.

Punti positivi: Nice staff

Punti negativi: Seats are too small, I don't have space for my upper legs.

Punti negativi: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.

Punti negativi: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.

Punti positivi: Crew was good, especially from Beijing to Copenhagen

Punti negativi: at least offered free water.

Punti negativi: Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge

Punti positivi: The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use....