Trova voli low cost per Washington

Punti positivi: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Punti negativi: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Punti negativi: Food, entertainment program, pillows and blankets would have been nice,

Punti negativi: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Punti negativi: The entertainment did not work good the entire flight

Punti positivi: food good

Punti negativi: techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs.

Punti negativi: Helpful flight attendant, kind check in attendant

Punti positivi: Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.

Punti positivi: Row of seats to myself. Free coffee.

Punti negativi: Coffee refill.

Punti positivi: Crew was ok, food and drinks was enough for 1,30 hour flight.

Punti negativi: I really expected more from Austrian airlines.

Punti negativi: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Punti positivi: Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines

Punti positivi: The crew was kind, the flight was on time and alll in all was just as expected.

Punti positivi: Crew was friendly.

Punti negativi: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Punti positivi: Seats were comfortable. The crews were helpful.

Punti negativi: Cleaner bathroom on the plane.

Punti positivi: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Punti negativi: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Punti negativi: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Punti positivi: Great crew.

Punti negativi: Ran out of business class meal. Substituted a Econ class.

Punti positivi: Nice crew, good food.

Punti negativi: Both bathroom were not working in business class area.

Punti positivi: The socks offered in business were comfortable and nice looking. The red wine was good.

Punti negativi: The food was just average and the seat not too comfortable

Punti positivi: Usual faultless KLM experience

Punti negativi: Nothing.

Punti positivi: People next to me

Punti negativi: Seat, food , no fee for bag, and service

Punti positivi: Tutto perfetto

Punti negativi: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes

Punti negativi: As so often with Alitalia the flight was delayed by 1 hr 20 mins

Punti positivi: Nothing

Punti negativi: Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc...

Punti positivi: Seats were comfortable and the crew was great.

Punti negativi: While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times.

Punti positivi: From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again.

Punti negativi: If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue.

Punti negativi: My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England.

Punti negativi: I missed my flight that day i was not happy at all

Punti positivi: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Punti positivi: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Punti negativi: Knowing we had to get a visa for Canada

Punti negativi: Food is awful if you compare with other major airlines products. Very old plane

Punti positivi: My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow.

Punti negativi: Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best.

Punti positivi: Pilot announcements were very clear

Punti negativi: Too many oversized cabin bags

Punti positivi: I have no time for you sorry

Punti positivi: The flight was pleasant and we landed early.

Punti negativi: British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated.

Punti negativi: Very comfortable and well run.

Punti negativi: No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay.

Punti positivi: No complaints, Turkish airlines is simply one of the best company in Europe.

Punti negativi: The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me...

Punti negativi: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Punti negativi: Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.

Punti positivi: Uncomfortable seats

Punti negativi: Nothing

Punti positivi: Seats very comfortable

Punti negativi: Nothing

Punti positivi: Professional service

Punti negativi: 1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think.

Punti positivi: No complaints, Turkish airlines is simply one of the best company in Europe.

Punti negativi: I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark

Punti positivi: Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time

Punti positivi: Nothing

Punti negativi: Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible

Punti negativi: Legroom was no better than economy class

Punti positivi: it was fit on me

Punti negativi: tap water for free?

Punti negativi: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Punti positivi: Yes

Punti negativi: Maybe the entertainment choices

Punti negativi: Delay of 40 minutes

Punti positivi: I liked the (free) upgrade to Premium Economy.

Punti negativi: Food was ok but I recommend including a small salad with dinner.

Punti negativi: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Punti positivi: They crew were super amazing the food was delicious

Punti negativi: Well I’m tall and I was having a little trouble sleep

Punti positivi: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.

Punti negativi: Nothing comes to mind. Keep up the good work.

Punti positivi: Seats very comfortable

Punti negativi: Nothing

Punti positivi: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Punti negativi: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???