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Punti positivi: THe crew was super

Punti negativi: Confort no good very tight seats Movies hard to understand Announcements hard to hear

Punti positivi: Everything was fine. Delta did a great job.

Punti negativi: The kid screaming in my ear for 3 hours

Punti negativi: Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good.

Punti positivi: Nice people

Punti negativi: Waiting at gate in KC

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Meals, comfort, polite staff

Punti negativi: Nothing

Punti positivi: Flight and service was very good

Punti negativi: Crew showed up late and we subsequently were delayed.

Punti negativi: Food at Air Canada. Very bad.

Punti positivi: Comfy flight and early arrival.

Punti negativi: Had to run to catch the connecting flight

Punti positivi: Legroom and recline of seats of the A350

Punti negativi: Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge

Punti positivi: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!

Punti negativi: Nothing!

Punti positivi: Crew was good

Punti negativi: No entertainment at all, food was bad

Punti positivi: The plane left on schedule.

Punti negativi: I was asked to check in my carry on but I couldn’t do it bc I had lots of fragile items packed. I was told that overhead compartment was full which was not true as there was a lot of empty space left.

Punti positivi: Fast boarding with group number priority

Punti negativi: No complementary rescteshments. You had to pay and only pay by card.

Punti positivi: Did not realize I purchased a “no checked bag” fare - and the $60 each way charge really pissed me off, along with the &48 charge to guarantee a window seat again, each way. The site was misleading, and I resent being peneluzed for trying to be efficient. A two week work trip needs to include a checked bag.

Punti negativi: For a new plane, seats are very cramped. If you drop an earpiece on the floor, you pull a muscle to retrieve it / or make. Everyone in your row stand up. Decent movies mean a box under the seat cuts into legroom. A cramped, miserable 7 hours for this 6’0 tall American. Staff was as helpful as they could be, but my knees still hurt.

Punti positivi: British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere.

Punti positivi: Gaps between seats are very narrow.

Punti negativi: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Punti negativi: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Punti negativi: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Punti negativi: Not enough leg room

Punti negativi: Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!

Punti negativi: they cancelled letting me fly

Punti negativi: Pleasant overall experience

Punti positivi: Swiss quality, punctuality and reliability.

Punti negativi: No negatives.

Punti positivi: Food and a good cabin crew on Brussels Air.

Punti negativi: No complaints

Punti negativi: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.

Punti negativi: Flight delays is a constant problem with this company

Punti positivi: Nothing really

Punti negativi: Late boarding, had to check the bag, had to wait forever when landed in the plane

Punti positivi: Crew was helpful and pleasent

Punti negativi: Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad.

Punti positivi: The food was good. The staff very friendly.

Punti negativi: Nothing

Punti positivi: check in..Gatwick S.

Punti negativi: cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace.

Punti negativi: - Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned.

Punti positivi: The flight was on time and the crew was professional. The food and entertainment was good.

Punti negativi: It is too cramped in the toilets and seating area.

Punti negativi: - Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned.

Punti positivi: Loved the amenities kit. The hostess was very nice and always helping with a smile.

Punti positivi: The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service

Punti positivi: TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it.

Punti negativi: I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only).

Punti negativi: I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining.

Punti negativi: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

Punti positivi: The tripulation are very nice people.

Punti negativi: The space between seats are small.

Punti positivi: The crew was great and the flight was smooth. The food was also good.

Punti negativi: The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering.

Punti positivi: Loved the amenities kit. The hostess was very nice and always helping with a smile.

Punti positivi: Service ,food

Punti negativi: Boarding take long time

Punti positivi: Crew was helpful and pleasent

Punti negativi: Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad.

Punti positivi: Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!

Punti negativi: N/A

Punti negativi: I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc

Punti positivi: British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere.

Punti positivi: Crew was very professional, food options were excellent.