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Punti positivi: Swiss is always excellent

Punti positivi: The crew was polite and we arrived safely.

Punti negativi: The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace.

Punti positivi: Very short flight so pretty standard.

Punti negativi: The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them.

Punti positivi: I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards.

Punti negativi: We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?

Punti negativi: If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it.

Punti negativi: It was a great flight can’t think of anything

Punti positivi:

Punti negativi:

Punti negativi: Baggage check in was stressful

Punti negativi: Flight was delayed over an hour. Missed my Easter dinner plans... :(

Punti positivi: The flight attendant from IAD to MSP called Bernadette was wonderful!

Punti negativi: Late boarding. Slow de-boarding.

Punti positivi: Everything was on time & organized

Punti negativi: I had to download that Gogo app to watch a move. That sucked

Punti positivi: I was i business class and the crew were very good

Punti negativi: nothing as it was not a long flight, only 3 hours

Punti positivi: I liked the window seat.

Punti negativi: They didn’t talk much about the landing card.

Punti positivi: Everything! I never knew that Finnair was such a great airline.

Punti negativi: Honestly, nothing could have been better.

Punti positivi: Speed boarding process.

Punti negativi: No entertainment system on a 3 hour flight...

Punti positivi: Entertainment

Punti negativi: Entertainment

Punti positivi: Very poor airline.......never again

Punti positivi: Everything good

Punti positivi: The crew was attentive and well organized.

Punti negativi: Embarking and disembarking the aircraft in Moscow. That's just how the airport is though.

Punti positivi: Crew was friendly and helpful, food was tasty and flight was nice and smooth.

Punti negativi: It would be wonderful to have all seats the same as first class for a long distance flight.

Punti positivi: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Punti negativi: Nothing!

Punti positivi: None of them above I'm not happy at all

Punti negativi: Menu was poor

Punti positivi: Crew! They super attentive

Punti negativi: A bit more legroom and seat size.

Punti negativi: Delayed flight caused me to miss connection.

Punti positivi: nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times

Punti negativi: a bit delayed,

Punti positivi: The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room.

Punti negativi: More leg room.

Punti negativi: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Punti negativi: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown

Punti positivi: Food was good. Crew on the flights were polite

Punti negativi: Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways.

Punti positivi: Seats were old, but very spacious and comfortable.

Punti negativi: The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers.

Punti negativi: The food was just okay.

Punti negativi: Boarding was messy

Punti positivi: The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air

Punti negativi: Nothing. This has been the best flight experience I’ve ever had.

Punti positivi: It was a short flight

Punti negativi: Enough room to sit. The worst cramped seat I have ever had to fly in.

Punti positivi: NOTHING

Punti negativi: No options to change booking and the one given was absorbant pricing

Punti positivi: Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions.

Punti negativi: I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food).

Punti positivi: left on the, arrived on time, crew were friendly and efficient, seat was comfortable

Punti negativi: Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem

Punti positivi: Some crew was attentive, others were not. Piloting was good

Punti negativi: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Punti positivi: The flight crew was so friendly and the food was really good.

Punti positivi: Crew was ok.

Punti negativi: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.

Punti positivi: Overall KLM experience is good

Punti negativi: Food quality was mediocre for a business class flight.

Punti negativi: We had 4 hour delay causing a stop over at 3am. So yeah

Punti positivi: AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!

Punti negativi: Nothing

Punti positivi: Very comfy business class. Had a very good sleep.

Punti negativi: When queuing for boarding, some other classes queued on the the same line which made the queue very long. However there was no staff checking.

Punti positivi: Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on.

Punti negativi: Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping.

Punti negativi: Flight was very delayed. Business lounge was poor