Autonoleggi Washington

Punti positivi: Picking up and dropping off was seamless and easy

Punti negativi: Staff during pickup was either unknowledgeable about the car I was renting, or did not feel it necessary to disclose more details about the car I was renting. I asked about renting an EZ Pass for the car. The staff at pickup told me to just drive through tolls as not all cars have EX Pass yet, but I would not be charged additional fees. It was not until I dropped the car off the I saw my car did in fact have an EZ Pass, but it needed to be activated. The EZ Pass was obscured by the review mirror if you are on the driver's side. The staff at pickup should have informed me that this car was equip with EZ Pass when I asked. The car itself was fine, but the service is lacking and I would not go there again.

Punti positivi: Unfortunately, nothing.

Punti negativi: When I arrived at the rental location the representative told me that I did not have a reservation. When I showed him my reservation he said “oh, I tried calling you because we don’t have any cars available.” I explained that I would be willing to pay more for any car they had (I saw several cars in the lot) but he said I couldn’t because they had all been reserved. I reiterated that I also had a reservation and he just stated “I’m sorry, it’s our system.” It became clear that he was not willing to help so I left incredibly disappointed and without a vehicle. It was incredibly inconvenient as I had to completely change my plans for the weekend. Based on this experience I will never rent from kayak or enterprise again.

Punti negativi: Location was WRONG. This was not in Washington DC, BUT in Washington MICHIGAN

Good customer service. Poor quality ride.

Punti positivi: My pick-up and drop off experiences were really good. Both people were courteous and prompt. They each took their time to inspect the car noting any dings or marks in and on the vehicle.

Punti negativi: The car I received was less than clean. The driver's seat had burn marks from what look like a cigarette, the odor inside the car wasn't fresh, and the worst part was leaving the rental location only to learn while i was on the road, there was ZERO WINDSHIELD FLUID. The windows were already filthy and had a layer of dirt and dried water marks, but I wasn't pleased to have to make a stop solely in order to clean the car windows, which I assume is part of renting a car...that it would be clean when I pick it up.