Recensioni recenti
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2,0
Punti positivi: Nothing. They had no cars available for anyone and we were stuck there at midnight with over 100 people in the facility.
Punti negativi: Don’t give reservations unless you can fulfill them. Multiple companies pool cars at this location and none of them had any.
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10,0
Punti positivi: Great rental. Courteous staff
Punti negativi: Nothing. Everything was fine
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10,0
Punti positivi: Staff was extremely helpful and drop off was pleasantly easy to accomplish
Punti negativi: Smoot & problem-free!
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8,0
Punti positivi: Staff was friendly and the wait line not too bad and kept moving. Good job overall.
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9,2
Punti positivi: The drop off was very easy and the customer Representative was excellent
Punti negativi: I had requested for a Toyota Rav 4 when we booked - we paid a premium rate - however was disappointed when we could not get it when we arrived to pick it up. they told us it’s first come first served and we settled for a Chevy Equinox instead which they said was an upgrade ( not sure it was though)
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6,4
Punti positivi: Good selection of cars. Car was new and clean.
Punti negativi: Staff was rude and unhelpful. Spent 45 minutes in line waiting to pick up the car.
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10,0
Punti positivi: Friendly, stress free pickup and drop off. Plus great value!
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10,0
Punti positivi: Great car, great price. Helpful staff at pick up in BWI
Punti negativi: I would have like to have been given a receipt or confirmation of drop off
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8,4
Punti positivi: It is a fast and easy process.
Punti negativi: The man selling rental didn't seem to want to help too much. Everyone else from the person that gave us the car to the insurrance lady at the end were great.
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10,0
Punti positivi: yes,yes
Punti negativi: Delivery and pick up to and from my home would be nice.
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8,0
Punti negativi: Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.
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2,8
Punti positivi: The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...
Punti negativi: There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.
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10,0
Punti positivi: Great rental. Courteous staff
Punti negativi: Nothing. Everything was fine
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10,0
Punti positivi: Staff was extremely helpful and drop off was pleasantly easy to accomplish
Punti negativi: Smoot & problem-free!
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9,2
Punti positivi: The drop off was very easy and the customer Representative was excellent
Punti negativi: I had requested for a Toyota Rav 4 when we booked - we paid a premium rate - however was disappointed when we could not get it when we arrived to pick it up. they told us it’s first come first served and we settled for a Chevy Equinox instead which they said was an upgrade ( not sure it was though)
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10,0
Punti positivi: Friendly, stress free pickup and drop off. Plus great value!
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10,0
Punti positivi: Great car, great price. Helpful staff at pick up in BWI
Punti negativi: I would have like to have been given a receipt or confirmation of drop off
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10,0
Punti positivi: yes,yes
Punti negativi: Delivery and pick up to and from my home would be nice.
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8,0
Punti positivi: Staff was friendly and the wait line not too bad and kept moving. Good job overall.
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8,4
Punti positivi: It is a fast and easy process.
Punti negativi: The man selling rental didn't seem to want to help too much. Everyone else from the person that gave us the car to the insurrance lady at the end were great.
recensione fornita da
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8,0
Punti negativi: Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.
recensione fornita da
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2,0
Punti positivi: Nothing. They had no cars available for anyone and we were stuck there at midnight with over 100 people in the facility.
Punti negativi: Don’t give reservations unless you can fulfill them. Multiple companies pool cars at this location and none of them had any.
recensione fornita da
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6,4
Punti positivi: Good selection of cars. Car was new and clean.
Punti negativi: Staff was rude and unhelpful. Spent 45 minutes in line waiting to pick up the car.
recensione fornita da
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2,8
Punti positivi: The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...
Punti negativi: There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.
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