Autonoleggio a Aeroporto di Baltimora Baltimore/Washington

Absolute nightmare

Punti positivi: Nothing at all. They were unprofessional, did not care about my situation, offered no help, and should be out of business.

Punti negativi: I made a reservation with payless rental in Baltimore maryland through Hotwire. According to the reservation ( #11986177US0) my wife was supposed to pick up a standard size car at their Baltimore Washington Intl., BWI 7426 New Ridge Road Hanover, MD 21076 location. When she got there from Tampa, she was told that the reservation had been cancelled. No other explanation, no attempt to help her find another vehicle, simply your reservation was cancelled and we don't have a car for you. She called me and was almost in tears, so I spoke with the sale person (Roman) who said the same thing, Sorry, you reservation was cancelled, and we have other other cars available for you. No explanation as to WHO cancelled it. I then called hotwire, 3 times, each time I was on hold for 20 minutes, And each time they dropped the call. They kept telling me that they did not cancel the reservation and told me to call back Payless. I explained to them that I had called them back, they said that it was cancelled and they offered no explanation as to why. I asked to speak to a supervisor at Hotwire, and was put on hold yet again. And of course after 15 more minutes on hold, they dropped my call and disconnected. I absolutely hate Hotwire and will never rent another car from Payless even if they were free. I got no help from either company, no one has ever attempted to contact me and rectify the situation, or apologize or anything. I can not say anything good about either company and wish they both would go bankrupt.

Punti positivi: Nothing

Punti negativi: Terrible location, terrible service, terrible communication.

Punti negativi: They are understaffed. Pickup and dropoff were a hassle. "Back in 5 minutes" sign at dropoff. Really? What if I had a flight to catch? Many extra fees waiting to spring on you. For example, in addition to the daily charge I was charged a $20 late fee for keeping the car an extra day. There was no way I could have known this, because I called three times the day before and no one ever picked up. They are a horrible company and not worth saving a few bucks. I would consider trying them again when they've matured a bit and are actually ready to be in this business.

Punti positivi: Liked the price Car was fine

Punti negativi: 1 person working counter. Long line Car wasn’t clean - windows dirty, seats stained

Punti positivi: Did not end up renting the car

Punti negativi: Multiple hidden fees, unable to use debit card, waited 20 mins for employee to return to desk.

Punti positivi: The price originally but the service was absolutely horrible. I ended up not getting a car. Their front desk woman was very rude as well and took forever.

Punti negativi: Customer service. Actually having cars available for people that book them. Not charging for extra stuff after booking online.