Autonoleggi Baltimora

Safety issues !!!

Punti positivi: Nothing to like in this place

Punti negativi: The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!

Service

Punti positivi: The car was decent but smelled funny, change the oil light was on.

Punti negativi: Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.

Never again

Punti positivi: The car worked.

Punti negativi: They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them. The car had an air freshener hanging from the nirror, but still smelled.

SCAM

Punti negativi: The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.

Servizio

Punti positivi: La macchina era decente ma puzzava di buffo, cambiare la spia dell'olio era accesa.

Punti negativi: Il servizio era terribile, ci hanno promesso miglia illimitate prima della prenotazione ma non era vero, hanno detto che il check-out più veloce con una carta di credito importante, ma ha comunque dovuto saltare attraverso molti circuiti per dimostrare che avevo la mia assicurazione anche dopo aver riconosciuto che la mia carta di credito mi avrebbe coperto, un modo per loro di cercare di vendermi inutili aggiungere on. Ha cercato di spiegarlo al collega, ma mi ha scoscuso dicendo che è politica, pubblicità falsa è quello che è.

TRUFFA

Punti negativi: La struttura non era all'aeroporto. La struttura era chiusa prima di poter raggiungere l'aeroporto in 30 minuti. Vi trasferiscono alla loro compagnia "sorella" all'aeroporto e applicano le tariffe "aeroporto" per aumentare la vostra prenotazione. Rubano i vostri soldi con un sorriso sulla loro faccia.